... sophisticated information systems and data warehouses been able to manage a great deal of data. The challenge is to capture and measure soft and qualitative information. For example, in the book The ... non-financial performance measures such as customer and employee satisfaction, customer and employee retention and quality measures and financial indicators such as profitability (Banker and Mashruwala, ... indicators of financial performance? An analysis of customer satisfaction’’, Journal of Management Accounting Research, 36, 1-35. Ittner, C., Kalafut, P., Larcker, D., Sean Love, S., Low, J., Park,...
Ngày tải lên: 20/12/2013, 17:15
Ngày tải lên: 22/10/2014, 20:00
Tài liệu HOW TO HANDLE DIFFERENT TYPES OF RETAIL SHOPPERS AND MAKE SHOPPING A MEMORABLE EXPERIENCE FOR THEM pdf
... regular, loyal and dedicated customers. They are hooked to a particular store and don‟t need to be reminded again and again about the store. STRATEGY TO HANDLE SUCH CUSTOMERS: Regular follow ... converted to a customer very easily and that too a loyal one. STRATEGY TO HANDLE SUCH CUSTOMERS: The biggest mistake that a sales person can do is to argue with these types of customers and offend ... A customer always remembers a store where it got a special treatment. Especially if they had visited this store as a casual visitor. Research indicates the way store staff treats the causal visitors...
Ngày tải lên: 19/02/2014, 10:20
DEVELOPING, USING AND ANALYZING THE RESULTS OF INTERVIEWS TO DETERMINE THE FEELINGS OF FOREIGN TOURISTS ON THEIR VISIT TO VIET NAM
... there is a presidential racing in America, and one of them is John Mc. Cain, who was an Airman in Vietnam War, who drove B52 airplane for American army. Many documents, which talked about him, ... some Southern Eastern Asian countries: Thailand, Singapore, Laos, Cambodia, and Vietnam. And the reason why the north American tourists come to Vietnam much more than before? Because, at this time, ... of Nationality This pie chart shows us the Nationality of the tourist coming to Vietnam at this time, and divided into three occupations: tourists from European, Oceanian and North American....
Ngày tải lên: 25/04/2013, 15:42
Optimization of injection timing and injection pressure of a DI diesel engine fueled with preheated rice bran oil
Ngày tải lên: 05/09/2013, 16:11
How to improve reading comprehension of the 10th form students at le hong phong high school
... participants assign the importance of grammar to the aims of teaching English in order to prepare their students for the final exam. And they were all well aware that grammar plays an essential part ... grammar- translation method. This method, as its name suggests, focuses on accuracy, the detailed analysis of grammar rules and application of these rules to the translation of sentence and ... reading interest and motivation Interest and Motivation appear to be keys to any learning, especially to learning a foreign language. It is easy to assume that without the strong motivation of...
Ngày tải lên: 29/01/2014, 14:44
Tài liệu Quantification of the Health Effects of Exposure to Air Pollution: Report of a WHO Working Group pdf
... by a set of predicted hazard rates. Impact assessment requires quantification of the impact of a change in hazard rates. But we may treat the calculations done so far as representing a baseline ... disease. It is well appreciated that deaths from chronic non-malignant respiratory disease are often misclassified as deaths from cardiovascular disease in death certificate data. · Investigators ... calculation of survival probabilities takes into account that deaths take place throughout a year. Without precise dates of each death, the usual (“actuarial”) convention is that about half the deaths...
Ngày tải lên: 17/02/2014, 11:20
Ten Ways to Improve the Security of a New Computer doc
... antivirus software will be most effective if the signatures are up to date. Many antivirus and antispyware programs offer automatic updating. Enable that feature so your software always has ... for and install all available updates. Enable automatic updates if your vendors offer it; that will ensure your software is always updated, and you won’t have to remember to do it yourself. Many ... pages that appear to come from a legitimate source may actually be the work of an attacker. An example is an email claiming to be sent from a system administrator requesting your password...
Ngày tải lên: 14/03/2014, 22:20
HOW TO WRITE SPECIAL FEATURE ARTICLES A HANDBOOK docx
... story, of the drama, and even of the melodrama, applied to the presentation of general information, provided a means for catching the attention of the casual reader. Daily newspapers had already ... subjects of limited appeal are adapted to agricultural, trade, or other class publications, particularly to such of these periodicals as present their material in a popular rather than a technical ... proceedings of important organizations are generally available at public libraries. As Mr. Waldemar Kaempffert, editor of Popular Science Monthly, has said: There is hardly a paper read before...
Ngày tải lên: 15/03/2014, 13:20
Ocean Acidification: A National Strategy to Meet the Challenges of a Changing Ocean docx
... photosynthetic rate does not always translate to higher growth; it appears that at high CO 2 , some phytoplankton species release a sizeable fraction of their photosynthate as extracellular organic matter ... delineates ambitious priorities and goals for the National Ocean Acidification Program. The FOARAM Act calls for the development of a detailed, 10-year strategic plan for the National Ocean Acidification ... phytoplankton production of extracellular organic carbon (see chapters 3 and 4) and by the accelerated bacterial decomposition of organic matter at higher temperature. A decrease in seawater...
Ngày tải lên: 15/03/2014, 15:20
How to solve mathematical problems wayne a wickelgren
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Ngày tải lên: 15/03/2014, 16:22
91 Mistakes Smart Salespeople Make : How to Turn Any Mistake into a Successful Sale
... U.S./$13.95 CAN Sales EAN UPC Learn how to recover from costly, deal-breaking mistakes and assure a successful closing time after time! Learn how to recover from costly, deal-breaking mistakes and assure ... are a seasoned sales professional or new to the field, 91 Mistakes Smart Salespeople Make is the only sales manual y ou’ll need to increase sales and boost pr ofits! TIM CONNOR, author of Soft ... contem- plating hundreds of questions. Finally, it came to me, after more hours than I care to admit, in a laborious and often difficult self-appraisal: I want to help people with what I have learned on my...
Ngày tải lên: 17/03/2014, 21:39
Báo cáo Y học: The unorthodox histidine kinases BvgS and EvgS are responsive to the oxidation status of a quinone electron carrier ppt
... domain of the phosphorelay histidine kinase A of Bacillus subtilis was recently shown to be a catalytic ATP-binding domain [31]. As the PAS domain of BvgS contains a putative ATP binding site and ... After SDS/PAGE analysis the relative amount of the phosphorylated histidine kinases was determined by Phos- phorImage analysis. The figure shows representative autoradiographs of the samples after ... the putative PAS domain of BvgS caused a weak decrease of qui- none-dependent inhibition of autophosphorylation. These data suggest that BvgS and EvgS are connected with the oxi- dation status of...
Ngày tải lên: 17/03/2014, 23:20
How to use English effectively in a formal meeting
... Wikipedia.org/ wiki/ formal language) Here are some examples of using formal language instead of an informal alternative: a/ System analysis’s can ( help out/ assist) managers in many difference ... learners a certain amount of standard vocabulary, phrases and some rules governing the use of language which are essential to enable you to make a polite, stylized and effective communication ... communication skill is an essential element leading to success in work and life of a man, especially who appears in business or other aspects that may have relation and usual contact to foreign agency...
Ngày tải lên: 18/03/2014, 00:16