fraser principles of property investment and pricing

Lecture Principles of Marketing - Chapter 9: Pricing: Understanding and capturing customer value

Lecture Principles of Marketing - Chapter 9: Pricing: Understanding and capturing customer value

... production Cost-Based Pricing  Cost-plus pricing – Adding a standard markup to the cost of the product  Break-even pricing  Target-profit pricing Internal Factors Affecting Pricing Decisions  ... By-Product and Product Bundle Pricing Strategies  By-Product PricingPricing low-value by-products to get rid of them (e.g., animal manure from zoo)  Product Bundle PricingPricing bundles of products ... together (software, monitor, PC, and printer) Price Adjustment Strategies        Discount and allowance pricing Segmented pricing Psychological pricing Promotional pricing Geographical pricing

Ngày tải lên: 18/01/2020, 22:35

31 133 0
Customer Service Principles of Service Marketing and Management_5 docx

Customer Service Principles of Service Marketing and Management_5 docx

... reservations, handling customers' coats, delivery and preparation of food, maintenance of facilities and equip- ment, training and assignment of staff for each task, and use of information ... cocktails, and seating. They have also seen a sizeable cast of characters, including five or more contact personnel and many other customers. Standards that are based on a good understanding of guest ... task that requires an under- standing of how the core and supplementary services should be combined and sequenced to create a product offering that meets the needs of target customers. Blueprinting

Ngày tải lên: 21/06/2014, 13:20

30 465 1
Customer Service Principles of Service Marketing and Management_6 doc

Customer Service Principles of Service Marketing and Management_6 doc

... images of specific companies and their brands Build awareness of and interest in an unfamiliar service or brand Build preference by communicating the strengths and benefits of a specific ... 2000; and the priceline.com and marketingguide.com Web sites, December 2000. 2. Paul J. Kraus, " ;Pricing the Service Offering," in Teresa A. Schwartz and Dawn Iacobucci, Handbook of ... Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence," Journal of Marketing 52 fjuly 1988): 2—21. 7. Adrian Slywotzky and David Morrison, "Off the Grid,"

Ngày tải lên: 21/06/2014, 13:20

30 367 0
Customer Service Principles of Service Marketing and Management_8 potx

Customer Service Principles of Service Marketing and Management_8 potx

... streets, colorful signage, and costumed employees of theme parks like Disneyland and Legoland contribute to the sense of fun and excitement that visitors encounter on arrival and throughout the service ... store and sees a few nice pieces and a considerable amount of junk. The nice pieces are randomly scattered in different parts of the store. The dealer gives the impression, through his prices and ... battles, and even reproductions of Venice and its canals. Servicescape Design The term servicescape describes the style and appearance of the physical surroundings where customers and service

Ngày tải lên: 21/06/2014, 13:20

30 481 0
Customer Service Principles of Service Marketing and Management_10 docx

Customer Service Principles of Service Marketing and Management_10 docx

... Resources value and quality of the firm's services and achievement of profits (or of broader social objectives in the case of nonprofit organizations) Leadership in marketing is often tied ... (demanding attention and service quality) and the organization (demanding efficiency and productivity)... role of perks like daycare (offered by 26 percent of the best employers) and ... impact of periodic cycles and random demand fluctuations. >- Sound cost data to enable the organization to distinguish between fixed and vari- able costs and to determine the relative profitability

Ngày tải lên: 21/06/2014, 13:20

30 299 0
Customer Service Principles of Service Marketing and Management_11 ppt

Customer Service Principles of Service Marketing and Management_11 ppt

... OPERATIONS, AND HUMAN RESOURCES research different offerings in each city served, review maps of hotel locations, and t h e n make r o o m b o o k i n g s And, of course,... the brand and ... parts, and surveillance equipment), the number of categories expanded dramatically in response to market interest. With thousands of listed items selling every day and the num- ber of employees ... example of the long-term profitability that can result when investments in employees lead to a cycle of success. The deregulation of many service industries and the privatization of government

Ngày tải lên: 21/06/2014, 13:20

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Customer Service Principles of Service Marketing and Management_12 docx

Customer Service Principles of Service Marketing and Management_12 docx

... of doing business and opportunities for new ways to offer 366 PART FIVE • INTEGRATING MARKETING, OPERATIONS, AND HUMAN RESOURCES service. Service leaders often seek to shape the evolution of ... (see Table 17.1). Links 1 and 2 focus on customers and include an emphasis on identifying and understanding customer needs, 1. Customer loyalty drives profitability and growth 2. Customer satisfaction ... systems and recognize the trade-off between productivity and customer- defined quality There are explicit links between backstage and front stage activities and a much more proactive, investment- oriented...

Ngày tải lên: 21/06/2014, 13:20

27 437 0
Principles of Service Marketing and Management_3 pot

Principles of Service Marketing and Management_3 pot

... reservations, handling customers' coats, delivery and preparation of food, maintenance of facilities and equip- ment, training and assignment of staff for each task, and use of information ... cocktails, and seating. They have also seen a sizeable cast of characters, including five or more contact personnel and many other customers. Standards that are based on a good understanding of guest ... task that requires an under- standing of how the core and supplementary services should be combined and sequenced to create a product offering that meets the needs of target customers. Blueprinting

Ngày tải lên: 21/06/2014, 21:20

30 339 0
Principles of Service Marketing and Management_4 pot

Principles of Service Marketing and Management_4 pot

... images of specific companies and their brands Build awareness of and interest in an unfamiliar service or brand Build preference by communicating the strengths and benefits of a specific ... 2000; and the priceline.com and marketingguide.com Web sites, December 2000. 2. Paul J. Kraus, " ;Pricing the Service Offering," in Teresa A. Schwartz and Dawn Iacobucci, Handbook of ... Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence," Journal of Marketing 52 fjuly 1988): 2—21. 7. Adrian Slywotzky and David Morrison, "Off the Grid,"

Ngày tải lên: 21/06/2014, 21:20

30 332 0
Principles of Service Marketing and Management_6 potx

Principles of Service Marketing and Management_6 potx

... streets, colorful signage, and costumed employees of theme parks like Disneyland and Legoland contribute to the sense of fun and excitement that visitors encounter on arrival and throughout the service ... store and sees a few nice pieces and a considerable amount of junk. The nice pieces are randomly scattered in different parts of the store. The dealer gives the impression, through his prices and ... battles, and even reproductions of Venice and its canals. Servicescape Design The term servicescape describes the style and appearance of the physical surroundings where customers and service

Ngày tải lên: 21/06/2014, 21:20

30 284 0
Principles of Service Marketing and Management_8 docx

Principles of Service Marketing and Management_8 docx

... Resources value and quality of the firm's services and achievement of profits (or of broader social objectives in the case of nonprofit organizations) Leadership in marketing is often tied ... with the customer (demanding attention and service quality) and the organization (demanding efficiency and productivity)... efforts of employees and managers, and enabling customers ... impact of periodic cycles and random demand fluctuations. >- Sound cost data to enable the organization to distinguish between fixed and vari- able costs and to determine the relative profitability

Ngày tải lên: 21/06/2014, 21:20

30 331 0
Principles of Service Marketing and Management_10 ppt

Principles of Service Marketing and Management_10 ppt

... people and culture It's soft and hot Management works through hierarchy and systems It's harder and cooler ... to balance the concerns of each function, not only at the head office but ... (see Table 17.1). Links 1 and 2 focus on customers and include an emphasis on identifying and understanding customer needs, 1. Customer loyalty drives profitability and growth 2. Customer satisfaction ... of doing business and opportunities for new ways to offer 366 PART FIVE • INTEGRATING MARKETING, OPERATIONS, AND HUMAN RESOURCES service. Service leaders often seek to shape the evolution of

Ngày tải lên: 21/06/2014, 21:20

27 460 0
Báo cáo y học: "Mourning and melancholia revisited: correspondences between principles of Freudian metapsychology and empirical findings in neuropsychiatry" pptx

Báo cáo y học: "Mourning and melancholia revisited: correspondences between principles of Freudian metapsychology and empirical findings in neuropsychiatry" pptx

... features of melan- cholia, are a profoundly painful sense of dejection, a cessation of interest in the outside world, loss of capacity to love, inhibition of all activity a lowering of the self-regarding ... out and into which it flows back from those objects' [49]. In addition to the mPFC and PCC nodes of the DMN and their relation to the ego, we speculate on the basis of neu- roimaging data and ... the forces of repression are circumvented by the forces of the uncon- scious. Such episodes are characterised by a fluidity of association – perceptually and cognitively, and a flooding of affect.

Ngày tải lên: 08/08/2014, 23:20

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The principles of toxicology environmental and industrial applications 2nd edition phần 2 ppt

The principles of toxicology environmental and industrial applications 2nd edition phần 2 ppt

... intestinal microflora • Factors determining the rate of diffusion across the skin • Absorption of solid and liquid particulates and of gases and vapors in the lung • Simple classical and physiologically ... biochemical and physiological principles that govern absorption, distribution, and elimination of toxic agents, in particular • The importance of lipid solubility, molecular size, and degree of ionization ... importance of pH as a determinant of absorption of ionizable organic acids and bases as well as on compoundspecific and host-related factors such as lipid solubility and molecular size, the presence of

Ngày tải lên: 09/08/2014, 16:20

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The principles of toxicology environmental and industrial applications 2nd edition phần 3 pps

The principles of toxicology environmental and industrial applications 2nd edition phần 3 pps

... Confinement of the lesion to a specific zone is thought to be a consequence of the mechanism of toxicity of these agents and the balance of activating and inactivating enzymes or cofactors Interestingly, ... substances is reduced Often the skin of lab animals is covered with plastic wrap to enhance the hydration of the skin and increase the rate of uptake of agents applied to the surface of the skin For ... wetness or chemicals and minimizing wet working conditions and hand washing can be very helpful Complete healing of lesions may take several weeks, and the likelihood of a flare-up is often increased

Ngày tải lên: 09/08/2014, 16:20

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Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright

Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright

... Underlying such failures is often a lack of understanding of some of the key principles of service marketing and management. Technological change affects many other types of services, too, from ... route and schedule (unlike a taxi), but passengers can choose when to ride and where to get on and off. By encouraging student discussion and debate, Susan's marketing professor is offering ... experience of Susan and her friends. The poor attitude and appearance of the employee at the dry cleaner compounded the problem of delays in cleaning Susan's suit and may lead to the loss of...

Ngày tải lên: 07/02/2013, 09:52

387 1,2K 6
PHYSICS AND POLITICS OR THOUGHTS ON THE APPLICATION OF THE PRINCIPLES OF ''''NATURAL SELECTION'''' AND ''''INHERITANCE'''' TO POLITICAL SOCIETY pptx

PHYSICS AND POLITICS OR THOUGHTS ON THE APPLICATION OF THE PRINCIPLES OF ''''NATURAL SELECTION'''' AND ''''INHERITANCE'''' TO POLITICAL SOCIETY pptx

... of each man the result of a whole history of all his life, of what he is and what makes him so, of all his fore-fathers, of what they were and of what made them so. Each nerve has a sort of ... of Shakespeare and Beaumont and Metcher, and that of Donne and Cowley, or Pope.' And then, in a kind of vexed way, Wordsworth goes on to explain that he himself can't and won't ... character of ages, as well as of nations; and as we have full histories of many such periods, we can examine exactly when and how the mental peculiarity of each began, and also exactly when and how...

Ngày tải lên: 06/03/2014, 13:20

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Principles of Computer Organization and Assembly Language Using the JavaTM Virtual Machine pptx

Principles of Computer Organization and Assembly Language Using the JavaTM Virtual Machine pptx

... to the understanding of the principles of computer organization, architecture, and assembly language programming. They assume some knowledge of a high-level imperative language and familiarity ... to the AND of the two factors. Addition, of course, can potentially generate two numbers: a one-digit sum and a possible carry. There is a carry if and only if the first number is a 1 and the ... I am asking for is a cup of coffee where “with milk” is true AND “with sugar” is true. Similarly, a cup of coffee “without milk or sugar” is the same as a cup “with no milk and no sugar.” (Think about...

Ngày tải lên: 15/03/2014, 02:20

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