ethics the changing environment and stakeholder management

... address their needs and balance these needs against those of the firm and of other stakeholder groups We will develop the idea of stakeholder management more fully in Chapter STRUCTURE OF THE BOOK The ... and trends that reflect how people think and behave and what they value As firms have sensed that the social environment and the expectations of business are changing, they have realized that they ... response Identify the major themes of this book: the managerial approach, ethics, and stakeholder management Over the past decade, many news stories have brought to the attention of the public numerous...

Ngày tải lên: 28/06/2014, 10:20

Ngày tải lên: 09/11/2016, 13:16

... institutions, and collective activities and interests Macroenvironment the total environment outside the firm, the comprehensive societal context in which the organization resides Society is the macroenvironment ... expression and action, and strikes a balance between monism, on the one hand, and anarchy on the other • Creates a widely diversified set of loyalties to many organizations, and minimizes the danger ... Government and Public Policy 13 Consumer Stakeholders: Information Issues and Responses 14 Consumer Stakeholders: Product and Service Issues 15 Sustainability and the Natural Environment 16 Business and...

Ngày tải lên: 09/12/2016, 09:21

... concern for the consumer • Cares nothing about the deteriorating social order • Has no concept of ethical behavior • Is indifferent to the problems of minorities and the environment • These claims ... business • tailor their initiatives to conform to the cultural environment • International academics and business people around the world are now researching and advocating CSR and corporate citizenship ... impacts and measures on consumers employees, the community and other stakeholder groups © 2015 Cengage Learning 35 A Multiple Bottom Line Perspective Owner Stakeholders’ “Bottom Line” Consumer Stakeholders’...

Ngày tải lên: 09/12/2016, 09:21

... among the production, managerial, and stakeholder views of the firm Differentiate among the three values of the stakeholder model Expound upon the concept of stakeholder management Identify and ... describe the five major questions that capture the essence of stakeholder management Identify the three levels of stakeholder management capability (SMC) Describe the key principles of stakeholder management ... Origins of the Stakeholder Concept Who Are Business’s Stakeholders? Stakeholder Approaches Three Values of the Stakeholder Model Key Questions in Stakeholder Management Effective Stakeholder Management...

Ngày tải lên: 09/12/2016, 09:21

... giving them ultimate control (the shareholder-primacy model) Board of Directors • Govern and oversee management of the business Managers • The individuals hired by the Board to manage the business ... shareholders and the issues arising from that relationship Compare and contrast the shareholder-primacy and directorprimacy models of corporate governance What are their respective strengths and weaknesses? ... Link the issue of legitimacy to corporate governance Identify the best practices boards of directors can follow Discuss the problems that have led to the recent spate of corporate scandals and the...

Ngày tải lên: 09/12/2016, 09:21

... focuses on the environmental, economic, social and ethical stakeholder issues that are embedded in the decision processes of the firm © 2015 Cengage Learning Relationship of Ethics to Strategic Management ... is the alleviation of poverty, but it may address a range of societal goals, including education, the environment, and the arts The bottom-of -the- pyramid (BOP) is term used to characterize the ... Learning Crisis Management 22 The Corporate Public Affairs Function Today Public Affairs grew in the U.S because of: 1 .The growing magnitude and impact of government 2 .The changing nature of the political...

Ngày tải lên: 09/12/2016, 09:22

... analyze and prioritize them in terms of their relevance to the organization, • plan responses to the issues, and then • evaluate and monitor the results It is helpful to think of issue management ... Risk, and Crisis Management (2 of 2) • Goal: To be effective, issue, risk and crisis management must close the gap between the firms’ situation and its stakeholders’ expectations • Many of the ... Risk and Crisis Management © 2015 Cengage Learning Learning Outcomes Distinguish between issue management, risk management, and crisis management Identify and briefly explain the stages in the...

Ngày tải lên: 09/12/2016, 09:22

... • • • • • The Public’s Opinion of Business Ethics Business Ethics: Meaning, Types, Approaches Ethics, Economics and Law - A Venn Model Three Models of Management Ethics? Making Moral Management ... Learning Business Ethics Scandals • The public’s interest in business ethics is at an all-time high, spurred by scandals • The Enron scandal impacted business so • greatly it is called The Enron Effect.” ... Cengage Learning 16 Ethics and the Law • The law and ethics can overlap in many respects • The law is a reflection of what society thinks are minimal standards of conduct and behavior • Research...

Ngày tải lên: 09/12/2016, 09:22

... values infused throughout the organization by way of policies, processes and practices; and A formal ethics program which includes a code of ethics, ethics training and an ethics officer © 2015 Cengage ... to others Trust can be shattered if confidences are breached © 2015 Cengage Learning 20 Ethics Programs and Ethics Officers Ethics programs typically include: •Written standards of conduct Ethics ... of Conduct • A way of establishing standards of behavior and communicating them to managers and employees • The single most important element of an ethics and compliance program • Virtually all...

Ngày tải lên: 09/12/2016, 09:22

... Business Ethics and Technology © 2015 Cengage Learning Learning Outcomes Discuss the role that technology plays in our business lives Gain an understanding of the technological environment and the ... influence business ethics and stakeholders Identify the benefits and side effects of technology in business Gain an appreciation of society’s intoxication with technology and the consequences of ... information technology and biotechnology and their ethical implications for management Identify the ethical issues involved in biotechnology and present arguments on both sides of the issues â 2015...

Ngày tải lên: 09/12/2016, 09:22

... bribes and grease payments, and outline the major features of the Foreign Corrupt Practices Act Describe the growing anticorruption movement and the key players in this movement Identify and discuss ... (MNCs) in the global environment Summarize the key implications of the following ethical issues: infant formula controversy, Bhopal tragedy, sweatshops and human rights abuses, and the Alien ... India, and Russia • In less-developed countries (LDCs), because there are no government regulations, the temptation is to lower or reject standards • The expanded marketplace has been called the...

Ngày tải lên: 09/12/2016, 09:22

... saw the tech stock plunge, and the Enron, WorldCom and other scandals The collapse of the housing market put the economy on the brink of collapse • That decade swung the pendulum of government ... Government, and Regulation • The government tends to become involved in business after serious problems arise, and there has been no shortage of problems • The first decade of the 21st century saw the ... government, and the public Identify and describe government’s nonregulatory influences, especially the concepts of industrial policy and privatization Explain government regulation and identify the major...

Ngày tải lên: 09/12/2016, 09:22

... Explain the phenomenon of political action committees (PACs) in terms of their historical growth, the magnitude of their activity, and the arguments for and against them Define coalitions and describe ... ethical line • Lawrence Lessig – “There’s all the difference in the world between a lawyer making an argument to the jury, and a lawyer handing out $100 bills to the jurors.” © 2015 Cengage Learning ... and describe the critical role they now assume in corporate political involvement Discuss the Bipartisan Campaign Reform Act and other issues surrounding campaign financing Outline the principal...

Ngày tải lên: 09/12/2016, 09:22

... users; ads target the young and less-educated markets • Health and Environmental Claims– we are environmentally aware and health-conscious, and ads make health and environmental claims they may not ... products The FTC and the Food and Drug Administration (FDA) have responsibilities under the Act © 2015 Cengage Learning 19 Other Product Information Issues Other abuses led to passage of these laws: ... discussed in Chapter 7, view consumer stakeholders? • The Moral Management Model best represents the highest ethical standards of consumer treatment, and is therefore the recommended model for business...

Ngày tải lên: 09/12/2016, 09:23

... Consumer Stakeholders: Product and Service Issues © 2015 Cengage Learning Learning Outcomes Describe and discuss the two major product issues: quality and safety Explain the role and functions of the ... productivity, and customer understanding and satisfaction •TQM focuses on product quality and safety, focuses on the customer, and uses continuous improvement The customer is the final judge ... Safety Commission and the Food and Drug Administration Enumerate and discuss the reasons for concern about product liability, and differentiate strict liability, absolute liability, and market share...

Ngày tải lên: 09/12/2016, 09:23

... issues Describe the NIMBY and its impact on environmental problems Discuss the roles that business and government play in environmental issues Explain the concept of environmental ethics ethics © 2015 ... responses humans and businesses have developed to address these issues, and present facts and figures The emphasis is on two themes: • Humans are part of their natural environment • The environment ... • • • • • The Sustainability Imperative The Natural Environment A Brief Introduction to the Natural Environment The Impact of Business upon the Natural Environment Responsibility for Environmental...

Ngày tải lên: 09/12/2016, 09:23

... Conditions – the available inputs for production Demand Conditions – concerned with the nature of the company’s customer and the local market Related and Supporting Industries – can also be strengthened ... business and community stakeholders, there are two major kinds of relationships: • The positive contributions business can make to the community • The harm business can cause to community stakeholders ... of helping others Volunteer Programs - such programs reflect the resourcefulness and responsiveness to communities, and are essential for attracting and retaining the best talent in the workforce...

Ngày tải lên: 09/12/2016, 09:24

... employers and employees Explain the employee rights movement and its underlying principles Describe and discuss the employment-at-will doctrine and its role in the employee rights Discuss the right ... 17 Employee Stakeholders and Workplace Issues © 2015 Cengage Learning Learning Outcomes Identify the major challenges occurring in the workforce today Outline the characteristics of the new social ... Chapter Outline The New Social Contract • The Employee Rights Movement • The Right Not to Be Fired Without Cause • The Right to Due Process and Fair Treatment • Freedom of Speech in the Workplace...

Ngày tải lên: 09/12/2016, 09:24

... advantages and disadvantages of polygraphs, integrity tests, and drug testing as management instruments for decision making Discuss the right to safety and the right to know, and summarize the role and ... be documented Notify employees and applicants of drug testing, the right to refuse, and the consequences of refusal If random testing, tell employees of the safety and security needs that justify ... Privacy in the Workplace • Workplace Safety • The Right to Health in the Workplace • Summary • Key Terms © 2015 Cengage Learning Employee Stakeholders: Privacy, Safety, and Health • The global...

Ngày tải lên: 09/12/2016, 09:24