... products and how they work, how the
distribution system operates, how to deal with
both suppliers and customers and how to handle
complaints. They also study trade and retail laws,
and are accompanied ... job
26.
, the opportunities for personal 27. , the chance to learn a new
28.
, and career 29. opportunities. Safety and 30. at work can
also be included in this group, andfor most employees, ... basis.
2. Remun is the formal word for money that an employee receives for doing his/her job.
3. When we work for more than the normal working time, we say that we work (and therefore earn)
over .
4....
... (1776-1834)
I. Level: students – Intermediate level of English
II. Aims:
- Students can master intransitive ands transitive verbs
- Students can know and understand more about Robert Malthus
- Students can ... in England and
Germany in Marx and Engel’s time?
+ It was based on the
theory of Marx and
Friedrich engels
+ They worked long
hours for poor pay in
unsafe conditions
+ How did this situation ... (1723-1790)
I. Level: students – Intermediate level of English
II. Aims:
- Students can know some linking verbs
- Students can understand more about a famous economist – Adam Smith
- Students can learn...
... the financial sacrifice is greater than the
23
EnglishforBusinessManagement Economics
English forBusiness Management
1
EnglishforBusinessManagement Economics
Unit 3: Mixed economies
Text ... principles.
10. Most citizens conform ________ the law of the country in which they live.
25
EnglishforBusinessManagement Economics
46
EnglishforBusinessManagement Economics
Study the words
Earn one’s ... competitive structures, hence the importance regulatory reform.
42
EnglishforBusinessManagement Economics
5. Our decisions on how to use our money show what we need most and what we are
willing...
... programs package (including one for 9. writing, checking and changing
texts, one for 10. calculating in columns of figures, and one for 11. producing texts and pictures for
magazines). You can also ... job
26.
, the opportunities for personal 27. , the chance to learn a new
28.
, and career 29. opportunities. Safety and 30. at work can
also be included in this group, andfor most employees, ... some management positions in the company will be gradually removed.
Some management positions will be _____________ over the next few years.
11. Because of forecasts for high demand in the future,...
... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
Language Practice - Describing ... used for two or more items or plural
nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been
included.
bathing costume (formal)
bathers (informal)
cossie ... the health and safety a was upset and offer my help to calm them down.
2 I would try and find out why the guest
b study it until I could work independently.
3 I would report the fire and follow...
... first, the name of the businessand then your name.
For example: Good morning, Plaza Hotel. Leo speaking.
c) Say the time of day first, the name of the businessand then your name. Finally, ...
Elementary Englishfor Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: Receptionist
Mona: ... are
equally acceptable.
a) Say the name of the business first, use a polite greeting to express the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking....
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
credit card double repeat
both expiry welcome ...
6. Are you paying by __________ _________Professor Webber?
3. Language practice - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683...
... _____ the rear of the hotel.
5. I can put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
reservation lovely lobby
moment rear view...
...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
... thanks. We’re just waiting for someone.
6. Excuse me. I need to book a taxi.
f. Both of the buses will be here in 10 minutes.
Answers: 2. 1) There’s (some) tea and coffee in the cupboard ...
___________________________________________________________________________
3. Matching – Both and just
Match the first part of the conversation with the correct response. Practise saying them...
... __________ try the Golden Lotus.
2. May I ___________ the Pearl Garden Cabaret. It is very _____________.
3. I can _______________ the Golden Lotus. It is _____________ for its seafood.
4. ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
recommend very close restaurant
famous ...
Practise saying this chant out loud.
I recommend
I recommend
A restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2)...