culture compliance and stakeholder management

... as Stakeholder: Issues and Challenges Business and Stakeholder Responses to Environmental Challenges Business and Community Stakeholders INTERNAL STAKEHOLDER ISSUES PART FOUR 14 Employee Stakeholders ... Strategic Management and Corporate Public Policy 19 Issues Management and Crisis Management 20 Public Affairs Management The Business/Society Relationship 24 PART ONE Business, Society, and Stakeholders ... social and ethical issues and stakeholder groups with which management must interact It considers the external and internal stakeholder groups in some depth and closes with a treatment of management...

Ngày tải lên: 28/06/2014, 10:20

Ngày tải lên: 09/11/2016, 13:16

... Society, and Stakeholders The Business and Society Relationship Corporate Citizenship: Social Responsibility, Performance and Sustainability The Stakeholder Approach to Business, Society, and Ethics ... Business, Government, and Regulation 12 Business Influence on Government and Public Policy 13 Consumer Stakeholders: Information Issues and Responses 14 Consumer Stakeholders: Product and Service Issues ... Sustainability and the Natural Environment 16 Business and Community Stakeholders © 2015 Cengage Learning 24 Organization and Flow of the Book Part Five: Internal Stakeholder Issues 17 Employee Stakeholders...

Ngày tải lên: 09/12/2016, 09:21

... reputation and standing Business Benefits of CSR Provide access to investment and 1.Win new business funding opportunities 2.Increase customer retention Generate positive publicity and 3.Develop and ... impacts and measures on consumers employees, the community and other stakeholder groups © 2015 Cengage Learning 35 A Multiple Bottom Line Perspective Owner Stakeholders’ “Bottom Line” Consumer Stakeholders’ ... Strategic approach Innovation and learning approach © 2015 Cengage Learning 20 The Business Case for CSR Reasons for Embracing CSR Attract, retain, and maintain a happy workforce and be an 1.Innovation...

Ngày tải lên: 09/12/2016, 09:21

... social stakeholders stake stakeholder stakeholder corporation stakeholder culture stakeholder dialogue stakeholder engagement stakeholder inclusiveness stakeholder management capability stakeholder ... • • • Stakeholder culture Stakeholder management capability Stakeholder corporation model Principles of stakeholder management © 2015 Cengage Learning 28 Developing a Stakeholder Culture Stakeholder ... of the Stakeholder Concept Who Are Business’s Stakeholders? Stakeholder Approaches Three Values of the Stakeholder Model Key Questions in Stakeholder Management Effective Stakeholder Management...

Ngày tải lên: 09/12/2016, 09:21

... shareholders and the issues arising from that relationship Compare and contrast the shareholder-primacy and directorprimacy models of corporate governance What are their respective strengths and weaknesses? ... corporate scandals and the efforts that are currently underway to keep them from happening again Discuss the principle ways in which shareholder activism exerted pressure on corporate management ... directed, administered, or controlled, and to the goals for which it is being governed • Is concerned with the relative roles, rights, and accountability of such stakeholder groups as owners, boards...

Ngày tải lên: 09/12/2016, 09:21

... global, and ethical aspects of stakeholders and corporate functioning Sexual harassment Product safety © 2015 Cengage Learning Corporate Public Policy and Strategic Management Strategic management ... Chapter Strategic Management and Corporate Public Policy © 2015 Cengage Learning Learning Outcomes Describe the concept of corporate public policy and relate it to strategic management Articulate ... Reports and Environmental Impact Reports focus on specific areas © 2015 Cengage Learning 21 Public Affairs As a Part of Strategic Management Strategic Management Process Public Affairs Management...

Ngày tải lên: 09/12/2016, 09:22

... Chapter Issue, Risk and Crisis Management © 2015 Cengage Learning Learning Outcomes Distinguish between issue management, risk management, and crisis management Identify and briefly explain the ... with external and internal stakeholders, and successfully incorporated their values and interests into management decisions © 2015 Cengage Learning 29 Risk Management (1 of 2) • Risk management ... Relationships Between Issue, Risk, and Crisis Management (2 of 2) • Goal: To be effective, issue, risk and crisis management must close the gap between the firms’ situation and its stakeholders’ expectations...

Ngày tải lên: 09/12/2016, 09:22

... more scandals: • Worldcom, Worldcom Tyco, Tyco Arthur Andersen And then the Wall Street financial scandals: • AIG, AIG Bear Stearns, Stearns Lehman Bros, Bros Fannie Mae, Mae Freddie Mac, Mac and ... various times and under various circumstances © 2015 Cengage Learning 29 Three Models of Management Morality and Emphases on CSR © 2015 Cengage Learning 30 Moral Management Models And Acceptance ... moral duty and obligation Moral Conduct - relates to principles of right, wrong, and fairness in behavior Business Ethics •Is concerned with morality and fairness in behavior, actions, and practices...

Ngày tải lên: 09/12/2016, 09:22

... Ethical Culture • The emphasis is on creating an ethical organizational culture or climate, one in which ethical behavior, values and policies are displayed, promoted and rewarded • Compliance ... Conduct • A way of establishing standards of behavior and communicating them to managers and employees • The single most important element of an ethics and compliance program • Virtually all ... ethics standards clearly and convincingly © 2015 Cengage Learning 28 Ethics Hotlines and Whistle Blowing • An effective ethical culture is contingent on employees having (with support of top management) ...

Ngày tải lên: 09/12/2016, 09:22

... influence business ethics and stakeholders Identify the benefits and side effects of technology in business Gain an appreciation of society’s intoxication with technology and the consequences of ... differentiate between information technology and biotechnology and their ethical implications for management Identify the ethical issues involved in biotechnology and present arguments on both sides of ... - •Increased production of goods and services •Reduced amount of labor needed to produce goods and services •Made labor easier and safer •Results in a higher standard of living © 2015 Cengage...

Ngày tải lên: 09/12/2016, 09:22

... variety of value systems, stakeholders, cultures, forms of government and socioeconomic conditions and standards of ethical behavior exist throughout the world • Because the U.S and European MNCs have ... Cultural standards • Ethical/moral standards of home country BROAD MIDDLE GROUND Mix of Home and Host Country Standards CULTURAL RELATIVISM Host Country • Cultural standards • Ethical/moral standards ... policies and operating procedures 3.Training and discussion of policies and procedures 4.Hotlines and help lines for all organizational members 5.Investigative follow-up, reporting, and disclosure...

Ngày tải lên: 09/12/2016, 09:22

... businesses and weaken others • Create new businesses and industries through subsidization and privatization © 2015 Cengage Learning The Roles of Government and Business • • • • • For effective management, ... government, and the public Identify and describe government’s nonregulatory influences, especially the concepts of industrial policy and privatization Explain government regulation and identify ... of problems • The first decade of the 21st century saw the tech stock plunge, and the Enron, WorldCom and other scandals The collapse of the housing market put the economy on the brink of collapse...

Ngày tải lên: 09/12/2016, 09:22

... activity, and the arguments for and against them Define coalitions and describe the critical role they now assume in corporate political involvement Discuss the Bipartisan Campaign Reform Act and other ... organized to raise and spend money for political candidates, ballot initiatives, and proposed legislation • Connected PAC – is associated with a specific group or organization, and can only raise ... • Government is a central stakeholder of business, and its interest is broad and multifaceted Government’s power is derived from its legal and moral right to represent the public in its dealings...

Ngày tải lên: 09/12/2016, 09:22

... more cautious and selective • Businesses need to pay careful attention to customer stakeholders, and their fair treatment • Customer Relationship Management (CRM), the art of creating and retaining ... its users; ads target the young and less-educated markets • Health and Environmental Claims– we are environmentally aware and health-conscious, and ads make health and environmental claims they ... period and are offered at an additional cost © 2015 Cengage Learning 18 Packaging and Labeling Abuses in packaging and labeling were fairly frequent before the passage of the: Federal Packaging and...

Ngày tải lên: 09/12/2016, 09:23

... risk of injuries and deaths from products by: Developing voluntary standards with industry Issuing and enforcing mandatory standards Banning consumer products if no feasible standard would adequately ... Safety Commission and the Food and Drug Administration Enumerate and discuss the reasons for concern about product liability, and differentiate strict liability, absolute liability, and market share ... 14 Consumer Stakeholders: Product and Service Issues © 2015 Cengage Learning Learning Outcomes Describe and discuss the two major product issues: quality and safety Explain the role and functions...

Ngày tải lên: 09/12/2016, 09:23

... emissions, and to take advantage of new technology Economic globalization - wide disparities in social and environment standards bring risks and opportunities Connectivity and communications - stakeholders ... Change 2.Energy 3.Water 4.Biodiversity and Land Use 5.Chemicals, Toxics, and Heavy Metals 6.Air Pollution 7.Waste Management 8.Ozone Layer Depletion 9.Oceans and Fisheries 10.Deforestation © 2015 ... Issues management – track public interest and develop plans to minimize problems • Stakeholder management – stakeholders for the environment can be identified, and interactions planned © 2015 Cengage...

Ngày tải lên: 09/12/2016, 09:23

... community projects, and management of community stakeholders Explain the pros and cons of corporate philanthropy, provide a brief history of corporate philanthropy, and explain why and to whom companies ... from a variety of applicants, and decide which to honor Estimates of most business giving - Health and human services Education Civic and community activities Culture and the arts © 2015 Cengage ... the contribution of managerial and employee time and talent © 2015 Cengage Learning Standards of Excellence in Corporate Community Involvement Leadership Issues Management Relationship Building...

Ngày tải lên: 09/12/2016, 09:24

... social contract between employers and employees Explain the employee rights movement and its underlying principles Describe and discuss the employment-at-will doctrine and its role in the employee ... Process and Fair Treatment • Freedom of Speech in the Workplace Summary Key Terms â 2015 Cengage Learning Employee Stakeholders and Workplace Issues • The social contract between organizations and ... 2015 Cengage Learning Models of Management Morality Moral management •Employees are viewed as a human resource that must be treated with dignity and respect Amoral management •Employees are treated...

Ngày tải lên: 09/12/2016, 09:24

... advantages and disadvantages of polygraphs, integrity tests, and drug testing as management instruments for decision making Discuss the right to safety and the right to know, and summarize the role and ... be documented Notify employees and applicants of drug testing, the right to refuse, and the consequences of refusal If random testing, tell employees of the safety and security needs that justify ... information Collect and use only job-relevant medical and health data Require reasonable suspicion before doing drug tests Respect and preserve the boundary between work and ©home 15 2015 Cengage...

Ngày tải lên: 09/12/2016, 09:24