€do the small things that make others feel big

... passed the threshold of their building and the door closed behind them, their whole affect changed They slumped, they smiled at one another, they leaned against the mailboxes and set down their ... back through the routers, one hop, two hops, three hops, then to a terminal The authentication data for the terminal told them who owned its lockfile then: Zbigniew Krotoski, login zbigkrot Gerta ... you.” The campus only had one entrance to the wall that surrounded it “Isn’t that a fire-hazard?” Lawrence asked the guard who sat in the pillbox at the gate “Naw,” the man said He was old, with the...

Ngày tải lên: 17/02/2014, 04:20

... addressing the requirements Requirements validation is concerned with the process of examining the requirements document to ensure that it defines the right software (that is, the software that the ... are found, the less expensive they are to fix The best time to fix them is when you are involved in gathering, understanding, and documenting them with your stakeholders (who should be the source ... technology, it is more important than ever that the two environments align together to insure that the systems being built match the requirements of the business needs Alignment An institution's...

Ngày tải lên: 21/12/2013, 04:18

... addressing the requirements Requirements validation is concerned with the process of examining the requirements document to ensure that it defines the right software (that is, the software that the ... are found, the less expensive they are to fix The best time to fix them is when you are involved in gathering, understanding, and documenting them with your stakeholders (who should be the source ... technology, it is more important than ever that the two environments align together to insure that the systems being built match the requirements of the business needs Alignment An institution's...

Ngày tải lên: 21/12/2013, 06:18

... what the biz is all about and so their teams They are focused and they have flair They have the energy and they have the edge Furthermore, they have fun when they are fighting hard to deliver the ... that have such a big impact on the teams they manage The best team leaders the biz when they step through the door at 8.00 a.m on a Monday morning That s because they choose to step through that ... Page The worst bosses get these small behaviors wrong and the best bosses excel at them That s the biz There is no theory behind the biz, any more than there can be a theory behind marriage So...

Ngày tải lên: 10/08/2014, 10:21

... necessary They can enjoy their leisure and vacation time with new stimuli They work that interests them and that they feel makes a contribution They can improve themselves They can good for their ... they don’t) and what they throughout the week The emperor might wear no clothes, but the people will see him for what he is—and that is the standard for good or bad by which judgments about the ... (the belief and the aspiration) That s the biz vis 11 Biz 1-12 3/8/04 7:58 PM Page 12 HIRE THE BEST The best people to hire are those who are motivated to be the best in their chosen field The...

Ngày tải lên: 10/08/2014, 10:21

... their staff They assign people tasks that stretch them to learn They run little quizzes and give prizes for the best scores They bring in guest speakers for the occasional lunchtime session They ... talk on the phone Emails and text messages should only be used as a last resort They are the lazy way to communicate Only inform people of things that they view as affecting them or that are ... exactly how their contribution will be assessed Furthermore, they know that if their performance falls toward the line of unacceptability and the danger zone, action will be taken—unless they take...

Ngày tải lên: 10/08/2014, 10:21

... motivate the team further These are little things that will have a big impact on the way team members go about their work Seven biz performers are selected for this part of the book: 20 Take the lead ... ensuring that these little things make a big difference ✔ Take the lead in ensuring that your team has the best and latest equipment, whether it relates to computing, telecommunications, or any other ... aim to the biz will put their jobs on the line and fight for the resources and freedoms that they believe necessary to make the contribution to which they have committed Bosses who fight their...

Ngày tải lên: 10/08/2014, 10:21

... things, because they know that it is these that make a big difference THE BIZ STEP 25 Make a point of sitting down regularly with your people to tell them what you think of them Encourage them to be ... great respect ✔ Look for the good things that employees (rather than the mistakes that they make) ✔ Express genuine appreciation for the contribution that people make ✔ Are totally open and honest ... words, that team members are very important to them ✔ Demonstrate that they really trust employees (for example by taking them into their confidence) THE BIZ STEP 27 With the help of a thesaurus,...

Ngày tải lên: 10/08/2014, 10:21

... trusted to make the consult you on the right decisions decision.” Another problem with consultation is that the amateurs try to advise the professionals, and the novices try to advise the experts ... they have agreed to make As a general rule of thumb, the companies that have the fewest committees and the fewest formal meetings are those that have the most motivated employees THE BIZ STEP 32 ... impact on their work Team leaders who make decisions without consultation are not dictators, they are simply bosses who have the trust of their teams and their senior executives to the biz in the desired...

Ngày tải lên: 10/08/2014, 10:21

... minds on effective communication They know that the little things they say as bosses can make a big difference So they give a lot of thought to the words they use, their tone of voice, and how best ... answers to the question “Why?”—“Why did they behave like that? ” or “Why did they say that? ” Such studies will reveal the reason behind the yawn, the bored look, the casual throwaway remark, and the ... please them, help them improve their performance, and generally keep them motivated so that they go home at the end of the week with a sense of accomplishment What goes on in the minds of the best...

Ngày tải lên: 10/08/2014, 10:21

... help them develop these further, building on their strengths while minimizing their weaknesses In seeking out the good these bosses tend to find things in people they like rather than things they ... push back the boundaries rather than confine themselves to the comfort and security of the status quo and the monotony of everyday routine These people tend to focus on the positive things in ... to know that there is much more to learn They not dwell on their own limitations but seek to remove them in achieving what they want out of life and work These are the bosses who set their sights...

Ngày tải lên: 10/08/2014, 10:21

... not, there are enough of these good things around that if you go looking for them you will find them Conversely, if you focus solely on the negative, on problems, on bad behavior and things that ... moods on others, let alone on their decisions They are not even aware sometimes that they are in a bad mood Bad spirits are often deceptive One of the skills in motivating people is therefore ... self-awareness and to that extent to choose positive, happy moods that radiate across to others This is relatively easy to All it requires is for you to go looking for the good things in life that make you...

Ngày tải lên: 10/08/2014, 10:21

... everyone with respect #6 Prospect regularly #7 Learn to ask high-value questions #8 Gain agreement for the next steps #9 Do what you say you will when you say you will it #1O Under-promise and over-deliver...

Ngày tải lên: 10/03/2016, 11:27

... from the mistakes of others so they never make those mistakes themselves Of course, they make some But by learning from the mistakes of others, they save themselves time, headaches, and money The ... for that person to go through it Some stayed in their businesses; others closed their businesses and started another one Still others closed their business and found other ways to support themselves ... doesn’t learn from them These people make the same mistakes again The second type of businessperson makes mistakes and learns from them They don’t make those mistakes again The third type of businessperson...

Ngày tải lên: 03/11/2014, 16:45

... point to the decline of the crack trade and the aging of the population Economists, meanwhile, say that the gradual improvement in the city's economy over the course of the 1990s had the effect ... is the most important, because it is the principle that makes sense of the first two and that permits the greatest insight into why modern change happens the way it does The name given to that ... was it that the police managed magically to intervene in a huge percentage of situations that would otherwise have turned deadly What happened is that the small number of people in the small number...

Ngày tải lên: 05/03/2014, 20:20

... comes to the mind, there is nothing that now exists and there will never be anything built that comes close to the complexity of the human brain, and that is based on the little we know about the ... on the premise that lifestyle is critical to brain health that the human animal will not change behavior unless he or she personalizes the message and understands the why behind the what The ... daunting experiences It is at these moments that we can understand the sheer brilliance and, at the same time, the fragility of the human brain It is your brain, after all, that contains and expresses...

Ngày tải lên: 19/06/2014, 14:20

... personal catastrophe that robs a family of their personal connection For me, the ultimate question is, what is the dollar amount for the fact that somebody’s father or grandmother has not been able ... Personalizing Brain Health One of the great paradoxes of our time is the fact that the human brain is the single greatest, most magnificent system ever designed in the history of the universe! Simultaneously, ... the Steelers played their hearts out,” and “you broke my heart” suggest our heart has the capacity for emotion or feelings Indeed, the human heart is a pump that perfuses blood throughout the...

Ngày tải lên: 19/06/2014, 14:20

... lifestyle begins with the individual 2 How Your Brain Works There will never be anything developed by mankind that approximates the power and efficiency of the human brain W e know that the human brain ... yourself The first learning technique is to think of the brain divided into a “top-down” orientation, with cortex at the top and the subcortex at the bottom While these two regions of the brain ... learning information that is visual, your hippocampus will help store that information permanently in the visual cortex of the brain The same process is thought to occur for the other four types of...

Ngày tải lên: 19/06/2014, 14:20

... known as the subcortex, which is, as discussed in the previous chapter, a collection of small cellular structures that sit deep inside the brain just under the cortex and above the brain stem The ... happening in the brain at the cellular level The reason the person is feeling more comfortable is that the brain is developing more neurons to facilitate his or her ability to produce the behavior ... is that the brain has not experienced the particular behavior If a behavior or activity is actually new to the brain, there are very few neural circuits to facilitate the behavior It is as if the...

Ngày tải lên: 19/06/2014, 14:20

... They also expressed their belief that the brain health lifestyle was beneficial to them They further expressed the belief that the brain health lifestyle is something that could be beneficial to everyone ... part of the brain health lifestyle protocol, and they simply continued to live their lives as usual at Farm Pond during the six weeks of the study The residents in the experiment group and the control ... that it will be the first of the five areas of brain health we will explore at length in the following chapters However, I not want to convey that one domain is more important than the other The...

Ngày tải lên: 19/06/2014, 14:20