Tài liệu ADC PROFESSIONAL SERVICES Distributed Antenna Systems Maintenance doc

ADC PROFESSIONAL SERVICES Distributed Antenna Systems Maintenance Reduce costs Improve network performance Improve quality and consistency Ensure continuous revenue generation DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE As mobile phone users expect ubiquitous coverage and enhanced data services, mobile service providers are looking for new, more cost-effective ways of delivering on those demands. They also need to deploy new services, such as on-demand TV, video and music services. ADC’s Digivance Distributed Antenna Systems (DAS) provide a cost- effective solution to these challenges. As with all systems, a telecommunications network is only as good as the degree to which it is maintained, and DAS is no exception. A DAS network typically results in more numerous radiating points, often on utility or light poles, and introduces unique maintenance requirements. Network maintenance is essential to sustain operational integrity. As well, managed maintenance services can reduce the overall costs of network ownership. A well- maintained network, serviced by technicians with the widest possible array of equipment and facilities expertise, decreases service disruptions caused by faulty elements and reduces expenditures for emergency service. As the market leader in deploying digital DAS systems, ADC Professional Services offers a complete suite of maintenance services for your DAS network. ADC offers scheduled preventive and emergency corrective maintenance services for DAS networks that help carriers: • Ensure ongoing revenue generation • Reduce the overall cost for network maintenance • Improve network performance • Ensure quality and consistency • Consolidate and streamline maintenance processes Program Management ADC DAS maintenance services start with an overall coordination of various maintenance programs. Our program management service includes: • Primary customer and vendor interface • Service Level Agreement compliance and metrics reporting • Documented equipment replacement procedures and equipment routines with task statements, including contact lists and escalation policies • Quality assurance • Management of repair-and-return processes and logistics Preventive Maintenance Services ADC works closely with our customers to provide scheduled, preventive maintenance services, which are required to provide optimum long-term life and performance of critical DAS elements. ADC’s scheduled preventive maintenance services include: • Determination of required preventive maintenance tasks • Determination of the recommended preventive maintenance schedule of tasks, including monthly, quarterly, annual or bi- annual tasks • Dispatching of the appropriate maintenance technician(s) • Performance of preventive maintenance tasks and completion of required documentation DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE Emergency Corrective Maintenance ADC provides remedial, on-demand maintenance support to perform the following services: • Call dispatch from the service call center • Retrieval of maintenance spare equipment and any specialized test equipment from the closest ADC maintenance location • Perform diagnostics on the equipment and coordination with the customer to replace and repair the defective unit • Trouble ticket resolution • Defective parts management, including documentation and repair and return Service Call Center and Dispatch ADC offers a single point of contact with the following responsibilities: • Receipt of service call from the Customer NOC • Trouble ticketing • Technician dispatch • Spares retrieval • Coordination of trouble ticket resolution • Activity reporting Technical Assistance Center (TAC) ADC’s TAC offers a single point of contact for the support of ADC-manufactured products and those from several OEM partners. Our TAC service provides: • Dedicated call-in number staffed by an on-call engineer • Direct contact with the NOC to attempt remote trouble resolution • Direct contact with OEMs to attempt remote trouble resolution Depot Services To ensure the best possible response for maintenance service needs, ADC offers a depot service to stock and maintain equipment spares and parts-repair kits. ADC maintains parts lists with serial and version numbers, restocks as needed and manages the return and replacement of any defective OEM parts, as well as updating all required documentation. We also verify the return of fixed equipment from an OEM and verify the repair charges, and bench test returned or replacement parts before returning them to inventory. One Partner, One Call ADC can help simplify DAS maintenance and the entire network maintenance lifecycle. As a provider of planning and deployment services for multivendor, multitechnology, multiservice environments, we offer in-depth expertise across wireless, wireline and cable networks. By streamlining the complete maintenance process, we help carriers decrease overall costs while improving network reliability. Improved performance and cost savings are a winning combination – let us show you how easy network maintenance can be. DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE Web Site: www.adc.com From North America, Call Toll Free: 1-800-366-3891 • Outside of North America: +1-952-938-8080 Fax: +1-952-917-3237 • For a listing of ADC’s global sales office locations, please refer to our web site. ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, Minnesota USA 55440-1101 Specifications published here are current as of the date of publication of this document. Because we are continuously improving our products, ADC reserves the right to change specifications without prior notice. At any time, you may verify product specifications by contacting our headquarters office in Minneapolis. ADC Telecommunications, Inc. views its patent portfolio as an important corporate asset and vigorously enforces its patents. Products orfeatures contained herein may be covered by one or more U.S. or foreign patents. An Equal Opportunity Employer 102298AE 9/06 Revision © 2006 ADC Telecommunications, Inc. All Rights Reserved Planning Services • Program and Project Management • Network and Inventory Audit • Engineering Deployment Services • Program and Project Management • Engineering • Material Services • Preconfigured Equipment Solutions • Power Services • Installation Services • Commissioning and Integration • Provisioning • Decommissioning and Removals Maintenance Services • Program and Project Management • Service Call Center and Dispatch • Technical Assistance Center • Scheduled Preventive Maintenance • Emergency Corrective Maintenance • Field Resource Support • Circuit Provisioning • Service Call Center and Dispatch • Logistic Services • Spares Management ADC Professional Services offers comprehensive solutions for network operators delivering voice, video and data services over wireless, wireline and cable networks. Learn more at www.adc.com/professionalservices. About ADC Professional Services Through its Professional Services organization, ADC helps plan, deploy and maintain telecommunications networks throughout Europe and the United States. ADC’s unique experience in multivendor, multitechnology, multiservice solutions makes ADC the ideal choice for projects that require an in-depth, hands-on understanding of simple to complex network environments. . networks. Learn more at www .adc. com/professionalservices. About ADC Professional Services Through its Professional Services organization, ADC helps plan, deploy. preventive maintenance tasks and completion of required documentation DISTRIBUTED ANTENNA SYSTEMS MAINTENANCE Emergency Corrective Maintenance ADC provides