Tài liệu Module 12: Configuring Instant Messaging docx

Contents Overview 1 Introduction to Instant Messaging 2 Basics of Instant Messaging 3 Instant Messaging Terminology 5 Instant Messaging Components 7 Installing and Configuring Instant Messaging 12 Instant Messaging Operations and Considerations 21 Best Practices 27 Lab A: Configuring and Using Exchange 2000 Instant Messaging 28 Review 34 Module 12: Configuring Instant Messaging BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted. Complying with all applicable copyright laws is the responsibility of the user. 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Program Manager: Steve Thues Product Manager: Megan Camp Instructional Designers: Bill Higgins (Volt Technical), Jennifer Morrison, Priya Santhanam (NIIT (USA) Inc), Samantha Smith, Alan Smithee Instructional Software Design Engineers: Scott Serna Subject Matter Experts: Krista Anders, Megan Camp, Chris Gould (Global Logic Ltd), Janice Howd, Elizabeth Molony, Steve Schwartz (Implement.Com), Bill Wade (Wadeware LLC) Technical Contributors: Karim Batthish, Paul Bowden, Kevin Kaufman, Barry Steinglass, Jeff Wilkes Graphic Artist: Kimberly Jackson (Independent Contractor) Editing Manager: Lynette Skinner Editor: Kelly Baker Production Manager: Miracle Davis Build Manager: Julie Challenger Production Support: Marlene Lambert (Online Training Solutions, Inc) Test Manager: Eric Myers Courseware Testing: Robertson Lee (Volt) Creative Director, Media/Sim Services: David Mahlmann Web Development Lead: Lisa Pease CD Build Specialist: Julie Challenger Localization Manager: Rick Terek Operations Coordinator: John Williams Manufacturing Support: Laura King; Kathy Hershey Lead Product Manager, Release Management: Bo Galford Lead Product Manager, Messaging: Dave Phillips Group Manager, Courseware Infrastructure: David Bramble Group Product Manager, Content Development: Dean Murray General Manager: Robert Stewart Module 12: Configuring Instant Messaging iii BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Instructor Notes This module provides students with the information necessary to install and configure Instant Messaging. After completing this module, students will be able to: ! Describe how Instant Messaging works and how it is configured. ! Identify and describe the components of Instant Messaging. ! Install and configure Instant Messaging server components and Instant Messaging clients. ! Describe the Instant Messaging process and identify security considerations. ! Identify best practices for working with Instant Messaging. Materials and Preparation This section provides the materials and preparation tasks that you need to teach this module. Required Materials To teach this module, you need the following materials: ! Microsoft PowerPoint ® file 1572A_12.ppt. Preparation Tasks To prepare for this module, you should: ! Read all the materials for this module. ! Complete the labs. Presentation: 60 Minutes Lab: 45 Minutes iv Module 12: Configuring Instant Messaging BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module Strategy Use the following strategy to present this module: ! Introduction to Instant Messaging This section describes how Instant Messaging works, outlines the settings available, and defines the terminology associated with Instant Messaging. ! Instant Messaging Components This section describes the overall architecture of Instant Messaging and provides details about the server and client and their relationship to Windows 2000. Emphasize the improvements in the architecture over the design of Microsoft Exchange Server 5.5. ! Installing and Configuring Instant Messaging This section describes how to install Instant Messaging and discuss how to configure the features associated with Instant Messaging. ! Instant Messaging Operations and Considerations This section describes the security considerations associated with using Instant Messaging. Explain the various operations that take place on the server or client running Instant Messaging to send and receive messages. ! Best Practices This topic provides some guidelines to use when planning and deploying Instant Messaging. Module 12: Configuring Instant Messaging v BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Customization Information This section identifies the lab setup requirements for a module and the configuration changes that occur on student computers during the labs. This information is provided to assist you in replicating or customizing Microsoft Official Curriculum (MOC) courseware. The lab in this module is also dependent on the classroom configuration that is specified in the Customization Information section at the end of the Classroom Setup Guide for course 1572A, Implementing and Managing Microsoft Exchange 2000. Lab Setup The following list describes the setup requirements for the lab in this module. Setup Requirement 1 The lab in this module requires Exchange 2000 and a custom MMC. To prepare student computers to meet this requirement, perform one of the following actions on each server in the organization: ! Complete the labs for Module 2, “Installing Microsoft Exchange 2000,” in course 1572A, Implementing and Managing Microsoft Exchange 2000. ! Install Exchange 2000 at D:\Program Files\Exchsrvr on each server into an organization named Northwind Traders. Components installed are Microsoft Exchange Messaging and Collaboration Services, Microsoft Exchange System Management Tools, and Microsoft Exchange Instant Messaging Service. Have the students create a custom MMC in the C:\Documents and Settings\All Users\Desktop that is saved as your_firstname Console. The MMC contains the Active Directory Users and Computers snap-in and the Exchange System snap-in. Setup Requirement 2 The lab in this module requires a custom OU, a user account for each student, a mailbox for each student, an Outlook profile, and for the Domain Admins group to be delegated full control of the organization. To prepare student computers to meet this requirement, perform one of the following actions on each server in the organization: ! Complete the labs for Module 3, “Administering Microsoft Exchange 2000,” in course 1572A, Implementing and Managing Microsoft Exchange 2000. ! Create an organizational unit in Active Directory that is named your_servernameOU for each server in the classroom. Create a user account in each server’s OU for each student. The account is a member of the Domain Admins group and has a mailbox on the student’s Exchange server. Create an Outlook profile for each student on their own server that opens their mailbox. Delegate the full administrator role on the Northwind Traders organization. Importan t vi Module 12: Configuring Instant Messaging BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Lab Results Performing the lab in this module introduces the following configuration changes: ! A new instant messaging virtual server is created on each student machine that is allowed to host user accounts. ! Each student’s your_username account is enabled for instant messaging. ! The MSN Messenger client that ships with Exchange 2000 is installed and configured by each student. Module 12: Configuring Instant Messaging 1 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Overview ! Introduction to Instant Messaging ! Instant Messaging Components ! Installing and Configuring Instant Messaging ! Instant Messaging Operations and Considerations ! Best Practices Traditional e-mail systems cannot transfer dynamic data and information on demand. For these functions, users still rely on the telephone. Users can also use Instant Messaging in such situations. Instant Messaging provides real-time collaboration services in Microsoft ® Exchange 2000. It provides the immediacy of the telephone with the functionality of e-mail. Instant Messaging is a collaboration service that is designed for individual users who want to have real-time, one-to-one conversations. After completing this module, you will be able to: ! Describe the function and configuration of Instant Messaging, including identifying and describing the components of Instant Messaging. ! Install and configure Instant Messaging server components and Instant Messaging clients. ! Describe the Instant Messaging process and identify security considerations. ! Identify best practices for working with Instant Messaging. Topic Objective To provide an overview of the module topics and objectives. Lead-in In this module, you will learn how you can use the Instant Messaging component of Exchange 2000 to enable real-time conversations. 2 Module 12: Configuring Instant Messaging BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY # ## # Introduction to Instant Messaging ! Basics of Instant Messaging ! Instant Messaging Terminology Instant Messaging offers a fast and simple way for users to communicate in real-time. It provides an alternative to e-mail and telephone. However, before you install and configure Instant Messaging, you should be familiar with the basic concepts and terms associated with Instant Messaging. Topic Objective To introduce this topic. Lead-in You can use Instant Messaging to hold real-time conversations. Module 12: Configuring Instant Messaging 3 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Basics of Instant Messaging Online Online Online Online Busy Busy User1 says: Hi User2 says: Hi User1 says: How are you? User1 says: Hi User2 says: Hi User1 says: How are you? Instant Messaging enables you to send messages and receive an immediate response from the recipient. The major difference between e-mail and instant messages is that instant messages are not kept in the Exchange 2000 store. After a message disappears from the screen, it is gone forever. Sending and Receiving Messages To send and receive instant messages, users must install an Instant Messaging client, such as MSN Messenger. Users can start the client automatically as soon as they log on and keep it open in the corner of the screen all day. For example, members of a virtual team may need to deliver information instantaneously, or friends may want to communicate without composing and sending e-mail. Presence Information With Instant Messaging, you can identify when other people are online, out of the office, or not receiving calls. This is called presence information. When you are online, a status notification is sent to the Instant Messaging server, which passes the information to other members of the team or interested parties. This means that a user logging on to the network can quickly find out who else is online. You can track the presence of co-workers, contacts, and friends as an Instant Messaging contact. You just need to list the people whose presence you want to track in the Instant Messaging client. You will be notified when any of these contacts you listed log on. Topic Objective To describe Instant Messaging and to outline the presence settings available in Instant Messaging. Lead-in You can use Instant Messaging to communicate with another person instantly. 4 Module 12: Configuring Instant Messaging BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Selecting Presence Settings There are seven presence settings that you can choose from on your Instant Messaging client: ! Invisible. This setting prevents your presence information from being displayed even though you are logged on. ! Busy ! Be Right Back ! Away From Computer ! On the Phone ! Out to Lunch ! Online. Instant Messaging automatically selects this setting when you first log on to the domain. If you choose one of the above presence settings, you must choose online when you want to receive messages. Automatic Presence Settings If you do not specify one of the presence settings listed above, the Instant Messaging client uses one of the following two automatic presence settings: ! Idle. When there has been no activity at your keyboard for a given time, the screen saver trigger is activated and your status is set to idle. It switches back to online when you touch a key. ! Offline. Your status is set to offline when you are not logged on to the Instant Messaging server. [...].. .Module 12: Configuring Instant Messaging 5 Instant Messaging Terminology Topic Objective To define terms used in Instant Messaging Instant Messaging Home Server Lead-in There are several terms that you need to be familiar with before you install and configure Instant Messaging Instant Messaging Router Instant Messaging Domain Instant Messaging Transport and Message Format Rendezvous Protocol Each Instant. .. PURPOSES ONLY Module 12: Configuring Instant Messaging 17 Configuring Instant Messaging Clients Topic Objective To configure an Instant Messaging client ! Lead-in Configuring Instant Messaging Client $ Client Options $ There are several options that you need to configure in an Instant Messaging client Registry Entries Edit Add Configure Messaging Messaging Service Service Configuring an Instant Messaging. .. ONLY 12 Module 12: Configuring Instant Messaging # Installing and Configuring Instant Messaging Topic Objective To introduce this topic Lead-in Instant Messaging Service is installed as part of the Exchange 2000 Setup program ! Configuring Server Components ! Enabling Users ! Installing Instant Messaging Clients ! Configuring Instant Messaging Clients ! Configuring DNS You can install Instant Messaging. .. PREPARATION PURPOSES ONLY Module 12: Configuring Instant Messaging 15 Enabling Users Topic Objective To enable users for Instant Messaging Lead-in You enable individual users for Instant Messaging by using Active Directory Users and Computers Instant Messaging Instant Messaging Domain URL Domain URL User@im.nwtraders.msft User@im.nwtraders.msft Instant Messaging Router Instant Messaging Router DNS Host... the Instant Messaging domain URL Instant Messaging clients outside the firewall can only connect to the Instant Messaging router The Instant Messaging router proxies the client operations to the Instant Messaging home server on behalf of the Instant Messaging client outside of the firewall BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY 26 Module 12: Configuring Instant Messaging. .. access the Instant Messaging presence data for other uses BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module 12: Configuring Instant Messaging 7 # Instant Messaging Components Topic Objective To introduce this topic Lead-in Instant Messaging uses components on both the server and the client side of the transaction ! Instant Messaging Server Components ! Instant Messaging. .. PURPOSES ONLY 10 Module 12: Configuring Instant Messaging Instant Messaging Client Components Topic Objective To identify the Instant Messaging client components Internet Information Services Internet Information Services Exchange Exchange System System Manager Manager Lead-in You use the Instant Messaging client to log on to the Instant Messaging server and communicate with other Instant Messaging users... and attributes to support Instant Messaging After Instant Messaging is installed, you can configure Instant Messaging by using Exchange System Manager BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module 12: Configuring Instant Messaging 13 Configuring Server Components Topic Objective To describe the various roles of virtual servers in Instant Messaging Virtual Servers Router... and domain The Instant Messaging client then connects to the Instant Messaging router based on the _RVP record in DNS 2 The Instant Messaging router queries Active Directory for the user’s Instant Messaging home server 3 The Instant Messaging router returns the home server URL address to the client 4 The Instant Messaging client uses the home server URL address to connect to their Instant Messaging home... Deploying multiple Instant Messaging routers to a single Instant Messaging domain provides fault tolerance because all of the Instant Messaging routers can service Instant Messaging clients and home servers in the domain ! Multiple Instant Messaging Domains If an organization has multiple Instant Messaging domains each domain, if it has multiple home servers, will have at least one Instant Messaging router . to Instant Messaging 2 Basics of Instant Messaging 3 Instant Messaging Terminology 5 Instant Messaging Components 7 Installing and Configuring Instant. PURPOSES ONLY Instant Messaging Terminology Instant Messaging Home Server Instant Messaging Router Instant Messaging Domain Instant Messaging Transport