Lesson 1 managementorganization

1/29/20 Lesson Instructor: LTT Xuan 1 Explain why managers are important to organizations Tell who managers are and where they work § Know how to manage your time Describe the functions, roles, and skills of managers Describe the factors that are reshaping and redefining the manager’s job § Develop your skills at being politically aware Explain the value of studying management Instructor: LTT Xuan 2 1/29/20 What is an Organization? Managers work in organizations But what is an organization? Instructor: LTT Xuan 3 The Characteristics of an Organization People Purpose Structure Instructor: LTT Xuan 4 1/29/20 Organization • A systematic arrangement of people brought together to accomplish some specific purpose Instructor: LTT Xuan 5 What is an enterprise? What are the differences of an enterprise from an organization? Instructor: LTT Xuan 6 1/29/20 Supervise Others Top Managers Middle Managers First-Line Managers Front-Line Employees Work on Jobs The Levels of an Organization Instructor: LTT Xuan Instructor: LTT Xuan 8 1/29/20 - Strategic managers - Tactical managers - Operational managers The Levels of an Organization Instructor: LTT Xuan 9 What is Management? • Process of getting things done, efficiently and effectively, through and with other people Instructor: LTT Xuan 10 10 1/29/20 Efficiency and Effectiveness Ends Effectiveness Goals Low Waste High Attainment Goal Attainment Resource Usage Means Efficiency Instructor: LTT Xuan 11 11 Efficiency, Effectiveness , and Performance in an Organization Instructor: LTT Xuan 12 12 1/29/20 Management Activities/Functions Organizing Planning Determining what needs to be done, in what order, and by whom Defining goals and establishing action plans Effective Management Controlling Leading Monitoring activities to ensure that they are achieving results Guiding and motivating all involved parties Instructor: LTT Xuan 13 13 Four functions of management Instructor: LTT Xuan 14 14 1/29/20 Four functions of management Instructor: LTT Xuan 15 15 Distribution of Manager’s Time Controlling Leading First-level Middle level Top level Organizing Planning 20 40 Instructor: LTT Xuan 60 16 16 1/29/20 Universality of Manager’s Job • Importance of roles varies depending on level in organization • Manager’s job in for-profit and not-for-profit organizations generally the same • Size of organization impacts whether manager is more of a generalist vs more of a specialist • Not all management concepts are universal • Management concepts may need to be modified in other countries Instructor: LTT Xuan 17 Instructor: LTT Xuan 18 17 18 1/29/20 The Roles That Managers Play Small Firms Spokesperson Entrepreneur Figurehead Leader Disseminator Importance Large Firms High Resource Allocator Moderate Low Instructor: LTT Xuan Liaison, Monitor Disturbance Handler Negotiator Entrepreneur 19 19 Management Across National Borders Managers and Decisions • Concepts and ideas are transferable to most Englishspeaking, free- market democracies • We will need to modify some concepts in other countries Managers and Decisions Instructor: LTT Xuan In order for managers to make decisions, they need to: • Identify critical problems • Gather and use appropriate data • Make sense of the information • Choose the best course of action In order for managers to make decisions, they need to: • Identify critical problems • Gather and use appropriate data • Make sense of the information • Choose the best course of action 20 20 10 1/29/20 • Mental ability to analyze and diagnose complex situations • Allow Managers to see how things fit • Ability to apply specialized knowledge or expertise • Engineer, accountant, etc General Management Skills • Ability to work with, understand, mentor and motivate others • Both individually and as a group Instructor: LTT Xuan • Many managers fail in this 21 21 Specific Management Skills These explain 50% of a manager’s effectiveness — Controlling the organization’s environment and resources — Organizing and coordinating — Handling information — Providing for growth and development of staff — Motivating staff and handling conflicts — Strategic problem-solving Instructor: LTT Xuan 22 22 11 1/29/20 Management Competencies • Initiate and implement change • Monitor, maintain and improve performance • Monitor and control resources • Secure effective resource allocation • Recruit and select staff • Develop teams, individuals, and self • Plan, allocate, and evaluate work • Create, maintain, and enhance relationships • Seek, evaluate, and organize information • Exchange information to solve problems Instructor: LTT Xuan 23 23 Managers and the Changing World Environment • Management is no longer constrained by national borders • Managers need to understand what is going on in the world • Managers need to take into consideration different economic, political, legal and cultural systems in other countries • Technology • E-commerce • E-business • Knowledge workers •… Major Environmental Changes Affecting Managers Instructor: LTT Xuan 24 24 12 1/29/20 Management from a Global Perspective • Globalization doing business on a world-wide scale • Managers need to be sensitive to issues in other countries • Managers also need to be aware of different cultures • Good managers can help an organization perform successfully • Poor managers can the reverse • Managers tend to earn more as their responsibilities and accountabilities increase Importance of Managers in the Marketplace Instructor: LTT Xuan 25 25 Is Understanding Management Important? • Management affects everyone in an organization • Poorly managed organizations will not be successful • A good manager is a combination of many factors Instructor: LTT Xuan 26 26 13 1/29/20 DISCUSSION Why to study management? Management is science or art? Explain (in class) Describe as much details as possible how the Internet and globalization affect your daily life ( in group) Instructor: LTT Xuan 27 27 14