Bản word tài liệu luyện nói tiếng anh thương mại chuyên ngành kinh tế của đại học công nghiệp Hà Nội HaUI. Đoạn hội thoại tiếng anh chuyên ngành giúp các các bạn trường đại học công nghiệp Hà Nội dễ dàng ôn tập để vượt qua kỳ thi tiếng anh gay gắt của phòng ngoại ngữ.
Card Student A : You attend a conference on online sales Make a conversation to share information with your colleague about the conference Tine 8.50 – 11.00 Venue Conference Room Keynote speaker Company First part Second part Audience Conclusion Interesting idea Gift (1) CBS limited (2) Challenges in online selling (3) More investment in online advertisement (4) A book “ How to master at the art of seeling” Student B : You attend a conference on online sales Make a conversation to share information with your colleague about the conference Tine 8.50 – 11.00 Venue Conference Room Keynote speaker Mr Peter – Sales Manager Company First part Second part Audience Conclusion Interesting idea Gift (1) New oppoturnities for online selling (2) Sales people in Hanoi (3) Selling on facebook (4) CARD - ĐA Student A : Hi It nice to meet you Student B : Nice to meet you, too Student A : Did you attend the conference on online sale ? Student B : Yes, It was great Student A : Can you share some information about conference ? Student B : Yes, Of couse Student A : Who was keynote speaker at the conference ? Student B : It was Mr.Peter a sales manager Student A : What was the first part of the conference ? Student B : It was about new oppoturnities for online selling Student A : Who were the audience of the conference ? Student B : They are sales people in Hanoi Student A : Did you hear anything interesting from the talk ? Or Did the conference how any interesting idea ? Student B : Yes, It was about “ Selling on facebook” Student A : Thank you Student B : No thing, But I don’t remember some information, Can you ask some question about conference ? Student A : Yes Student B : Which company does the keynote speaker work for ? Student A : He work for CBS limited Student B : What was the conclusion of the conference ? Student A : It was about more investment in online advertisement Student B : Which gift did you get at the end of conference ? Student A : I got a book “ How to master at the art of seeling” Student B : Oh, I have get some information about conference for you Thank you very much Student A : No think, I also thank for your help Goodbye Student B : Goodbye Card Student A: You are going to apply for jobs in PFT group Make a conversation to share the information with your partner about FPT’ corporate culture Name FPT Slogan Energizing Life Mission (1) Vission “ Supply green energy aimd to the Nation endurance” Core value F: (2) P: prompt service beyound transparency and full responsibility T: technology innovation to support society Cultural expenssion (3) recognition Tranditional days - Community day – March 13th FPT’s anniversary – (4) Name FPT Slogan (1) Mission To contribute to address the soci-economic issues Vission (2) Core value F: fulfill to safety and environment P: prompt service beyound transparency and full responsibility T: (3) Cultural expenssion The confidence of clients and of the community recognition Tranditional days - Community day – (4) FPT’s anniversary – 22nd December CARD -ĐA Student A: Hi B, How are you? Student B: Hi A I am going to prepare for job interview with PFT group Student A: I will have an interview in FPT, too I don’t have much information about its corporare culture Can you share some information about it with me? Student B: Yes, I’m glad to share with you Student A: What’s its mission? Student B: Its mission is to contribute to address the soci-economic issues Student A: I known that FPT is the three letters that have their own meaning Can you explain the meaning of letter “F” for me? Student B: It mean :fulfill to safety and environment” Student A: What is FPT’s cultural express? Student B: It is the confidence of clients and of the community Student A: What day is FPT’s anniversary? Student B: It is 22nd December Student A: Thank you Student B: No thing I just told you the informations I know about it, you can share me the informations you know Student A: Yes, of couse Student B: Do you know what the company’s slogan is? Student A: It is “Energizing Life” Student B: And what’s its vission? Student A: The company’s vission is “ Supply green energy aimd to the Nation endurance” Student B: What does the letter “T” mean? Student A: It mean “technology innovation to support society” Student B: Whan is FPT’s community day? Student A: It on 13th March Student B: Thank you very much for sharing I hope we can meet in PFT Student A: That OK Good luck Goodbye Student B: Goodbye CARD Student A: You are an entrepreneur from American Your company is giong to expand business to Asian and Western coutries Make a convertation with officer of the Internation Culture centre( Student B) to understand more about corporate culture in these two religion Western people Asian people Punctuality (1) Commonly arrive at least minutes late for the meeting and derise to spend another or 10 minutes to warm up to the other through nonbusiness conversation Relationships (2) Giving instructions (3)……………………………………………………………………… Asking questions (4) “Yes” mean there is an agreement between people or a commitment to somrthing (5)………………………………… Meaning of Yes Student B: You are an officer of the Internation Culture centre Your custormer(student A) want to know more about the corporate culture in Asian and Western coutries Make a convertation to share the information with him /her Western people Asian people Punctuality Always try to arrive at the appointed time and start meetings with not much delay Commonly arrive at least minutes late for the meeting and derise to spend another or 10 minutes to warm up to the other through nonbusiness conversation Relationships Prefer professional Desire to from close relationship with colleague at relationship with everyone at work work Try to give their instruction and comments to other directly and clearly Often suggest their ideas and Asking questions Employees are expected to make clear and even challenging question to their employees Employees are often afraid of asking their employees clear and challenging question Meaning of Yes “Yes” mean there is an agreement between people or a commitment to something “Yes” is used to make sure that they are listening to what is being said Giving instructions instruction directly CARD - ĐA Student B: Hello, How can I help you? Student A: Hello, I am an entrepreneur from American and my company is giong to expand business to Asian and Western coutries, Can you give me some informtion these two religion Student B: Yes, Of couse Student A: What about punctualityin western? Student B: They always try to arrive at the appointed time and start meetings with not much delay Student A: What people in these coutries think about relationship at work? Student B: While Western people belive that prefer professional relationship with colleague at work, Asian people desire to from close relationship with everyone at work Student A: And how they give instructions to other people? Student B: Western people try to give their instruction and comments to other directly and clearly However Asian people often suggest their ideas and instruction directly Student A: How they ask question to other people? Student B: In the Western, employees are expected to make clear and even challenging question to their employees And employees are often afraid of asking their employees clear and challenging question in the Asian Student A: What about the meaning of Yes Western people often use the word “ Yes” to mean there is an agreement between people or a commitment to something So how Asian people consider the word “ Yes”? Student B: They understand “Yes” is used to make sure that they are listening to what is being said Student A: Thank you for your hepl Goodbye Student B: Nothing Thanks for using You can call whenever if you need to add the help Goodbye CARD Customer service officer Customer Greet and offer help Greet and ask hin/her to fix your TV Ask the type of TV Respond (32-inch LCD) Ask about the problem Respond ( bad picture quality and unwanted noise) Ask when he/she bought the TV Respond ( last year) Ask to see the warranty card Show the warranty card Apologize and say that the warranty expired months ago Respond and ask for advice Give solution (pay for the repair) Ask about the cost Respond ( 2,000,000 VND) Agree and ask the time you can have it back Respond ( two hours) Say thanks CARD - ĐA Officer: Hello, I’m customer service officer How can I help you? Customer: Hello, I’d like to fix my TV Officer: What type is it ? Customer: It is 32-inch LCD Officer: What problem are you having with it ? Customer: The picture quallity is really bad and unwanted noise is coming out of it Officer: When did you buy it ? Customer: I bought it last year Officer: Excuse me Can I see your warranty card ? Customer: Yes Here is it Officer: I’m afraid that the warranty expired months ago Customer: I’m so sorry I can believe it I didn’t realize that my the warranty expired What should I now ? Officer: Don’t worry You are going to have to pay for the repair Customer: How much is it going to cost ? Officer: I can fix it very low cost for you about 2,000,000 VND Customer: That fine When I have my TV back ? I need it to see my favorite film in the night Officer: Ok I will repaire it about two hours Customer: Great Thanks you I will wait here CARD Student A ( Manager) Greet Ask to talk about the recent negative review Student B ( Service office) Greet Agree Give some details (bad service & unhelpful staff) 1st step: consider responsed (innore impolite comments and reviews from requent complainer) Ask for B’opinion on how to deal with those negative reviews 2nd step: research problam ( talk coworkers to understand the real problem of complaints Ask for suggestions Agree Ask for the next step show sympathy (understand the reason why they posited and customer’s feeling) Agree Ask if you should talk privately to some reviews to give solution to their concerns Agree suggest Next step: reply publicly (post a public: message to aknowledge their concerns and outline some actions takens Get the idea Agree remind B to be polite professtional and learn from the problem Agree Say thank for the suggestion CARD - ĐA Manager: Hello, Take a sit please Officer: Yes, Sir Manager: I need to takl to you about the recent negative reviews, we got from some customers Officer: Right Sir, Some customers said that our service was bad, our staff were unhelpful Manager: What you think to deal with those negative reviews? Officer: I think, there are steps to deal with The first step is to consider whether responces are worth replying or not we can ignore impolite comments and reviews from frequent complainers What should we next? Manager: In my opinion, the next step is showing sympathy We should understand the reason why customer posted negative comments and their feeling Officer: Yes, I agree Then we should talk to them privately to some reviews to give solution to their concerns Manager: Ah, I see, For the next step, we can reply publicly so that other reviews can see that we are responible For examble, we can post a public message to acknowledge their concerns and outline some actions talken Officer: That’s right I got the idea Manager: And finally, remember to be polite, professinal customers and we can learn from the problem Officer: I see Thank you for your suggestions CARD ZPD’s purchasing officer CBS’s salesperson Greet and identify yourself Greet and identify yourself Ask for 25% discount Reject because you will not make a profit, offer 15% Accept 15% if he/she provides a different product color Ask for a longer dilivery period because of a different color needs more time to produce Say you need the delivery before July( your top selling month) Offer to make half shipment in July and the rest in the beginning in August Agree and ask for 30 days of credit Refuse because you need the cash earlier to pay for materials Offer 20% cash payment in advance Agree Sum up terms you have Say you and partner have reached a deal End the conversation and say goodbye Say goodbye CARD ĐA Purchasing: Good morning, I am purchasing officer from ZPD company.Nice to meet you Salesperson : Nice to meet you, too I’m CBS’s salesperson Purchasing: Today, I want to discuss with you about the price I’d like $20 a unit Salesperson I’m sorry but we could not agree to that because we can’t make to profit with : that price.Would you consider $15 per unit? Purchasing: I think, we can talk about later How you feel about offering us a different product color Salesperson : So, the dilivery period will be longer because of the different color needs more time to produce Purchasing: I would like the delivery before July, because it is our top selling month Salesperson : I’m afraid your the order is too large to deliver before July So it is possible for us to make half shipment in July and the rest in the beginning in August Purchasing: Salesperson : Purchasing: No, I can’t accept the higher price, I am looking at quotations from three other suppliers Salesperson : OK, we’re sure we can find a solution to your problem a shorter payment term I agree the same price but you have to give 30 days instead of days Purchasing: Yes, I agree with you that, but could I have the price of $20 per unit Salesperson : Yes, That fine I think we reach a deal Thank you very much for your bussiness Purchasing: Thank you very much for offering your product Goodbye Salesperson : Goodbye CARD Customer Teller Greet and ask to apply for a credit card Ask about his/her age Respond (25 years old) Ask which credit card interests him/her Respond ( a Master card) Ask if he /she is working Say yes Ask how long he/ she has been in that job Respond (3 years) Ask about his/her monthly income by tranfer Respond (VND 12,000,000 a month) Ask about his/her current housing Respond (rent an apartment) Ask how much the monthly payment Respond (VND 2,000,000) Ask about his/her credit faclities Respond ( No) Ask about his/her other cresit cards Respond (No) Say that you’re going to check his/her credit score Ask why Respond (to determine his/her reliability to pay back) Say that you understand Inform the result (high score) and offer low interest rate Say thanks Ask him/her fill in and sign the application form Agree amd ask when the card id ready Anwer ( a few days by post) Say goodbye Say goodbye and hope that he/ she will be happy with the service CARD - ĐA Customer: Goodmorning Teller: Goodmorning How can I help you? Customer: I’d like to apply for a credit card Teller: How old are you? Customer: I’m 25 years old Teller: Would you like which credit card? Customer: Yes, I would like a Master card Teller: Do you have a job now? Customer: Yes I work in ABC company about years Teller: What is your monthly income by tranfer? Customer: I earn VND 12,000,000 a month Teller: Do you own a house or an apartment? Customer: I rent an apartment Teller: What is the monthly you payment? Customer: I pay VND 2,000,000 Teller: Have you any other credit facilities? Customer: No, I haven’t Teller: Do you have any other credit card? Customer: No, I don’t have any other credit card Teller: Great I am going to to check your credit score Customer: Oh Why you would like to check my credit score? Teller: It is to determine your ability to pay the debit back Customer: Yes I know Teller: Here is you’re the result Credit score is hight So we will offer you a low intersest rate for your credit Customer: Sure That great Thank you very much Teller: Now, Could you fill in and sign the application form? Customer: Yes When can I get the card? Teller: I will send it to you a few days by post Customer: That great Thank you very much Teller: Thank you for your using We hope you will be happy with our service Customer: Sure I will CARD Studen A: You have one billion from lottery You mêt a finacial consultant ( Student B) and ask how to invest that money appropriately Student B: You are a financial consultant You give a client ( Student A) advice on how to invest his/her money Student A Student B Greet and identify yourself Greet, identify yourself and offer help Say you have one billion VND and how to invest it appropriately Suggest four investment options ( stock, bond, mutual fund, real estate) Ask about current real estate market - Disagree – buy house in suburb State the situation: increasing demand higher prices Say: one billion VND is not enough to invest Explain: difficul to sell house in suburb time/ get money back long Suggest: invest in stocks Say: risky to invest in stocks Ask about the reason Ask about stocks to buy Give reason: stock market/remain positive risky Suggest: buy blue-chip stocks of high reputation companies Give reason: get stable or rising dividends Say you will consider and contact B latter not Agree Say thank Say thank and goodbye Say goodbye CARD - ĐA Student A: Goodmorning, I’m A Student B: Goodmorning,My name is B I am a financial consultant How can I help you? Student A: I have one billion VND I don’t know invest it appropriately Can you give some advice Student B: Yes, of couse At the moment, there are four investment options such as: stock, bond, mutual fund, real estate Which would you prefer? Student A: How is the current real estate market going? Student B: The increase lead to higher prices However one billion VND is enough invest real estate Student A: I’m not sure I can still buy a house in the suburb with that money Student B: I know, but the house in the suburb is difficulcto sell So you will take a long time to get money back Why don’t you invest socks? Student A: In my oppinion, invest in stock is very risky.Why would you advice that? Student B: From my poin inview, stock market is remain positive in the coming time So it is not risky Student A: What stock should I buy? Student B: How about buying blue-chip stocks of high reputation companies.If you buy this stocks, you will get stable or rising dividends Student A: Oh right I will consider carefully and contact you latter Student B: That Ok Thank you very much for your using our service Student A: Tahnk you very much for your help Goodbye Student B: Goodbbye anf see you again CARD 10 Student A:You want to apply for a job but you have no idea about necessary documents your application Student B: You have a lot of experiencein job hunting Give A advice on job application package Student A Greet - Student B Greet Say your intention and problem Ask for the suggestion Ask about needed document Say the importance of job documents to get job: affect employer’s hiring decision in first glance - 1st important: CV - Say you have no relevent experience Ask for suggestions Reasons: almost employers choose to read first; show her/his skill, qualifications, work experience Suggest: write life experiences, interests => link his/her skills/ abilities Agree Ask what else to prepare - Respond: Cover letter Ask if it’s used to explain how you’re qualified for job position - Agree Give another suggestion: academic results, relevant degrees and certificates Reason: prove listed qualification in CV Say that’s a lot You need to work hard to get job - Agree Say you’re willing to help in need Say thank and goodbye Say goodbye CARD 10 - ĐA Student A: Good morning Student B: Good morning Student A: I want to apply for a job but Idon’t have no idea about necessary documents your application Can you give me some advice Student B: I think the job documents is very important Because they will affect employer’s hiring decision in first glance Student A: What documents I need? Student B: From my experience the most important documents for job in the CV, because almost employers choose to read first Moreover the CV will have show your skills, qualifications, work experience that relevant to the job You should apply they before Student A: However, I have no relevent experience to the job Can you give some suggestions? Student B: Why don’t you write life experiencesand your interests They can link your skills and abilities to the job you are apply before Student A: You are right What else documents I need to prepare? Student B: You not only prepared CV, but you also need to prepare cover letter Student A: Can I use a CL to explain how you’re qualified for job position? Student B: Exaxtly Should that Moreover, you should give your academic results, your relevant degrees and certificates Because they willl prove listed qualification in your CV Student A: That’s a lot of thing I need to I think I need to work hard to get job Student B: That the fact try the best Why you repair the documents if you have any problem Please contact me, I am willing to hepl you in need Student A: Thank you very much for your help T will contact you for the help Student B: Good luck and googbye CARD 11 Student A Student B Greet Greet & ák about the interview Respond: Worry Not answer difficult question well Ask what the interview asked Respond: strengths and weaknesses Ask how A answered Respond: Give advice: - - Strengths: hardworking and trusworthy; abilitu to work with number and under pressured environment Weaknesses: be perfectionist Agree Ask for the way you should talk about weakness Agree Say you will apply it in the next interview Say goodbye - Strengths: add some skills: computer skills, etc Respond: say real weaknesses but not the keys for an accountant, and give solutions Give example: over-friendly Say good luck and goodbye