(Đồ án tốt nghiệp) analysing reality situation of supplier quality management at datalogic group

BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC SƯ PHẠM KỸ THUẬT THÀNH PHỐ HỒ CHÍ MINH ĐỒ ÁN TỐT NGHIỆP NGÀNH QUẢN LÝ CÔNG NGHIỆP ANALYSING REALITY SITUATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC GROUP GVHD: NGUYEN THI ANH VAN SVTH: NGUYEN THI NGOC LINH MSSV: 16124135 SKL007012 Tp Hồ Chí Minh, tháng 5/2020 MINISTRY OF EDUCATION & TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS GRADUATE THESIS TOPIC: ANALYSING REALITY SITUATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC GROUP Student’s full name: Nguyen Thi Ngoc Linh Student’s ID : 16124135 Class of : 2016 Major : Industrial Management Instructor : Master Nguyen Thi Anh Van Ho Chi Minh City, May 2020 EVALUATION OF INSTRUCTOR HCM City, ………… 2020 Instructor Page i EVALUATION OF REVIEWER LECTURER Ho Chi Minh City, …………… 2020 Reviewer Lecturer Page ii ACKNOWLEDGEMENTS First of all, I would like to thank all teachers in the Faculty of Economics of Ho Chi Minh City University of Technical and Education, they have always been enthusiastic in imparting knowledge, sharing experiences with students Secondly, I would like to express my sincere thanks to my instructor – Master Nguyen Thi Anh Van, who always patiently gave me helpful advice during the study period Not only that, she always spent time even on weekends or outside work hours to answer my questions It would be difficult for me to complete this report without her enthusiastic support Thirdly, my thank also go to DATALOGIC Vietnam Co., Ltd The company has given me the opportunity to broaden my knowledge and skills In addition, I would like to express my gratitude to Global Procurement Department Especially, Mr Luu Quoc Tam is my direct instructor in Datalogic company, who always willing to answer all my question and give me career orientation in the future Last but not least, I want to express my gratitude to my family Those who have always sacrificed silently, always by my side and encourage me to overcome all difficulties They are the motivation for me to strive to complete my studies and work Ho Chi Minh City, 5th May 2020 Student Nguyen Thi Ngoc Linh Page iii Acronyms AEO ASQ CA CAPA CCs CM CTO C-TPAT Dept DL DPPM/PPM EQMS GPr ISO KPI NCs NDA NPI NSR ODM OEE OEM OEM OTD OTD PA PAs Page iv PPAP QMS R&D RCA RFI RFID RFQ SAP SCARs SEQ Sev Sev Sev Sev SOP SQA SQE T&L TQM UHF VDR VNQ Page v DIRECTORY OF TABLE Table 3.1: Identify TIER of the supplier of DL 34 Table 3.2: Determine KPI of PPM 38 Table 3.3: Calculation Rule OTD rate of DL 39 Page vi DIRECTORY OF FIGURE Figure 1.1: Preliminary introduction about Datalogic Group Figure 1.2: Four main sectors of Datalogic Group Figure 1.3: Product group Hand Held Scanners Figure 1.4: Product group Mobile Computer Figure 1.5: Product group Fix Retail Scanners Figure 1.6: Product group Scan Engines Figure 1.7: Product group Safety Figure 1.8: Product group Laser Marking System Figure 1.9: Product group Sensor Figure 1.10: Product group Vision Systems Figure 1.11: Product group RFID Figure 1.12: Organization chart of Datalogic Group Figure 1.13: Organizational structure chart of Golbal Procurement Department .11 Figure 1.14: Organizational structure chart of Quality Department 12 Figure 2.1 Production process quality assurance 16 Figure 2.2 Measurement process quality assurance 17 Figure 3.1: Four phases of supplier quality management of DL 22 Figure 3.2: Supplier quality management process map of DL 24 Figure 3.3: Flow chart of planning select potential suppliers 27 Figure 3.4: Flow chart of evaluating potential suppliers and final approval 30 Figure 3.5: Flow chart of evaluating supplier qualification 34 Figure 3.6: Flow chart of monitoring Supplier’s performance 38 Figure 3.7: Formula for calculation the supplier's performance score .38 Figure 3.8: Flow chart of auditing supplier 41 Figure 3.9: Vendor corrective action request process 43 Figure 4.1 Specification Deviation Form 48 Figure 4.2 The flow chart of planning select potential suppliers 54 Page vii TABLE OF CONTENTS EVALUATION OF INSTRUCTOR EVALUATION OF REVIEWER LECTURER ACKNOWLEDGEMENTS GLOSSARY DIRECTORY OF TABLE DIRECTORY OF FIGURE PREAMBLE 1.Reasons for subject selection 2.Research objectives 3.Research scope 4.Research methodology 5.Report structure CHAPTER 1: GENERAL INTRODUCTION ABOUT DATALOGIC GROUP 1.1.General introduction about Datalogic Group 1.1.1.Preliminary introduction about Datalogic Group 1.1.2.History of formation and development 1.1.3.Vision and mission of Datalogic Group 1.1.4.Main sectors of Datalogic Group 1.1.7.Organization structure of Datalogic Group 1.2.Introduce the departments related to the supplier quality management communicated, understood and reviewed within the organization; and that documented management reviews are conducted) Has the organization determined the processes needed for the quality management system? (Verify flowcharts presence) Has the organization established a method to check the documents required by the quality management system (customer docs included)? (Check the identification, disclosure and availability at point of use, prevention of the unintended use of obsolete documents) Has the organization defined an effective internal audit plan? (Verify the results, the non-conformities management and responsibilities assignments) 10 Has the organization determined the competence for personnel performing work affecting conformity to product requirements? (Verify: training evaluation forms) 11 Has the organization defined a method to evaluate and staff’s mapping sk select suppliers based on their ability to supply product in accordance with the organization’s requirements? (Verify presence of: questionnaires, audit plan, guidelines, criteria for evaluation and re-evaluation) 12 Has the organization defined a method to ensure control of the outsourced processes? 13 Regarding Custom Components, DATALOGIC manages the purchase order through a code composed by Part Number (i e :700049705) and a Revision (i.e.: A) Is your ERP/MRP system able to manage both? (if not clarify/verify, how will be managed the change of revision) 14 Has the organization defined a method to ensure control and management of incoming materials? (Packing conformity verification, conformity certificate verification, correct quantity, control plan, control rules and storage, traceability FIFO) 15 Has the organization defined a production procedure of each item (documentation needed, each production phase, machine or tooling to use, control plan, recording of the result) in order to ensure Management & Control of the production process? Page 65 (Verify: SPC, control plans / acceptance criteria / records, In process/Post process checking, process capability Cpk, process performance Ppk, Sigma; Kaizen, PPAP, 5S - working place, maintenance) 16 Has the organization defined a method to ensure control and management of outgoing products? (FIFO management and Traceability of the each lot internal Company traceability and shipping document with traced lot- , Packing conformity outgoing control, CQC approval and responsibility, verification of Reach/RoHS / UL Certifications concerning the materials and products Supplied) 17 Has the organization defined a method correct perishable material management? 18 Has the organization defined a method correct Electrostatic Sensitive Device management? 19 Has the organization defined a method to ensure control and management of monitoring and measuring equipment? (Verify their identification, calibration status, calibration plan) Page 66 SQE: Score SQE: Score SQE: Score SQE: Score 20 Has the organization defined a method to ensure continuous improvement management (zero defects (Low) approach, right first time, regular quality meeting)? (High) (Verify the related documentation produced) 21 Has the organization defined a business continuity (Low) management plan in the case of disaster? (High) 22 2 3 SQE: Score SQE: Score SQE: Score SQE: Score 4 Has the organization defined a method to ensure correct management of nonconforming product and of the corrective action needed to solve a not conformity? (Low) (High) Datalogic requires to monitor problems and provide an initial response to a problem within working days, and to send a final response (with root cause analysis and corrective action plan) within 10 calendar days Unless additional time is requested and approved 23 Does the organization fully comply with the Datalogic Code of Conduct? Link to website (Low) (High) 5) S U P P L I “Supp lier qualit y audit report ” form ER QUALITY AUDIT REPORT AUDIT NUMBER: Audit Date: Page 67 Company Name: Year of foundation: Main Process or Product: Location / Address Company Employees Total Number: Datalogic Attendees (Name & Title) Supplier Attendees ======================================================================== ======================= Audit Executive Summary: • Item • Item • Item 3… Supplier Self-Evaluation Score: Datalogic SQE Evaluation Score: Is this vendor qualified or confirmed as a Datalogic supplier? 3,5 – 4,0 2,8 – 3,4 Page 68 1,7 – 2,7 Yes – Conditi 1,0 – 1,6 No – Not Ap PPM Performance Review Previous Action Item Review (Identified during previous audits) Date Issued Action Description Action Status Owner (Open Closed Due) Action Status Owner (Closed or Due date) VCAR Review Individual VCAR Discussion VCAR# Issue Description & Discussion Page 69 AUDIT CONTENTS, Self-Evaluation and SQE Evaluation Audit Findings Item # Findings Category* *MJ “Non-Conformity Major”; MN “Non Conformity Minor”; OB “Observation”; IM “Improvement opportunity” Findings definitions: • OBSERVATION: process compliant, but there is a situation that could result in a minor NC if left unattended • IMPROVEMENT OPPORTUNITY: process compliant, but this is a suggestion to increase the ability to fulfill requirements • NON-CONFORMITY MINOR: small failure in the System which is not indicative of a systemic problem A series of minor non-conformances in the same element, may indicate an underlying System breakdown and as such, could collectively constitute a major nonconformance • NON-CONFORMITY MAJOR: vital part of the System is not in place or is not being adhered to General Audit Notes Audit Photos Page 70 Page 71 BẢN CHẤM KHĨA LUẬN TỐT NGHIỆP DÀNH CHO GVHD Tiêu chí đánh giá Yếu 0-3.0 Nội dung Trích dẫn tài liệu tham khảo Nội dung chương khơng có liên kết Những vấn đề cần nghiên cứu, mục tiêu nghiên cứu, nội dung không phù hợp với tên đề tài Các phân tích cịn lan man, chưa chi tiết Tất phân tích nhận định khơng có sở Nhiều ý phân tích thiếu mạch lạc, mâu thuẫn 0-0.4 Có tài liệu tham khảo Khơng có trích dẫn lý thuyết (khái niệm) nêu đề tài Có nhiều bảng biểu chưa đặt tên, đánh số ghi nguồn 0-0.9 Page A Câu văn từ ngữ Thái độ Triển khai ý thiếu rõ ràng, mâu thuẫn lộn xộn Rất nhiều lỗi sử dụng từ ngữ (chưa phù hợp với hoàn cảnh) Câu văn thiếu mạch lạc, nhiều lỗi tả 0-0.4 Rất liên lạc với GV để duyệt Điểm thưởng dành cho sinh viên viết báo cáo tiếng Anh dao động từ 0,1-1,0 điểm Tổng điểm: Kết luận:  Cho SV bảo vệ trước hội đồng Ngày… tháng… năm …… Giảng viên chấm KLTN Page B ...MINISTRY OF EDUCATION & TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS GRADUATE THESIS TOPIC: ANALYSING REALITY SITUATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC. .. mission of Datalogic Group 1.1.4.Main sectors of Datalogic Group 1.1.7.Organization structure of Datalogic Group 1.2.Introduce the departments related to the supplier quality management. .. IMPLEMENTATION OF SUPPLIER QUALITY MANAGEMENT AT DATALOGIC GROUP 3.1 Supplier quality management process 3.1.1.Four phases of supplier quality management 3.1.2 .Supplier quality management