Evaluating solutions for enhancing quality of employees participation by ahp approach a case at suggestion scheme programme of bosch vietnam CO,LTD

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS INDUSTRIAL MANAGEMENT EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES’ PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME OF BOSCH VIETNAM CO,.LTD INSTRUCTOR: NGUYEN PHAN ANH HUY STUDENT: PHAN THI HONG NGOC STUDENT ID: 15124035 SKL 0 5 Ho Chi Minh City, 07/2019 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES’ PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME OF BOSCH VIETNAM CO,.LTD Student: PHAN THI HONG NGOC Student ID: 15124035 Class of 2015 Major: INDUSTRIAL MANAGEMENT Instructor: Dr NGUYEN PHAN ANH HUY Ho Chi Minh City, July 2019 i HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES’ PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME OF BOSCH VIETNAM CO,.LTD Student: PHAN THI HONG NGOC Student ID: 15124035 Class of 2015 Major: INDUSTRIAL MANAGEMENT Instructor: Dr NGUYEN PHAN ANH HUY Ho Chi Minh City, July 2019 ii ACKNOWLEDGEMENTS First of all, I thank Bosch Vietnam - the push belt Bosch manufacturing plant in Vietnam Especially, Thank Ms Nguyen Thi Anh Nguyet (my direct instructor), all of the QMM6's members and colleagues in Bosch Vietnam factory They helped me a lot when I began working at the company Besides, she devoted a lot of time to providing and explaining in detail to me like the knowledge, skills, and experience working here, motivating me to apply what learned and practiced in practice Thank you for taking the trouble to help me I really appreciate it Moreover, I thank Mr Nguyen Trong Tai who created an opportunity for me to work in the professional environment of Bosch As well as giving me the opportunity to collide with many jobs His dedication is what I appreciate Each task besides instruction, he always let me take the initiative in my work Since then, I understand the standards, processes, and contacts of business partners in Bosch Next one, I would like to express my deep gratitude to Nguyen Phan Anh Huy (instructor for thesis) for taking the time and devotedly guiding me to formulate this graduation thesis During the implementation of this thesis, I have been able to avoid errors and wish the teachers and all of colleagues Bosch Vietnam to ignore them In addition, my theoretical and practical experience is still limited, so this report has many shortcomings I look forward to receiving valuable comments from Mr Nguyen Phan Anh Huy and other teachers to gain more experience and to successfully complete the upcoming thesis I would like to wish all teachers a great deal of health and success in teaching I also wish my colleagues at Bosch Vietnam to achieve much success in work and life iii LIST OF ABBREVIATIONS Abbreviation Stands for SS Suggestion Scheme Dept REP Department representative HoD Head of department BOM Board of management HcP Ho Chi Minh Plant CSR Corporate Social Responsibility AHP Analytic Hierarchy Process Suggestion Scheme categories CS Cost Saving PI Productivity improvement HSE Safety, health, environment improvement WI Work efficiency improvement No Number of suggestions Name of department TEF Technical function MFG Manufacturing LOG Logistics FCM Facilities Management QMM Quality Management & Method HRL Human Resources iv PJM Project Management PRS Protection & Security HSE Health, Safety & Environment CI Corporate Information PM Plant management v LIST OF TABLE Table 1.1: Overviews of Bosch activities in Vietnam (Bosch Introduction) Table 2.2: Saaty’s pairwise comparison scale (Saaty, 1980) 26 Table 2.3: As an illustrative example consider the following situation (author) 28 Table 2.4: Consistency indices for a randomly generated matrix (Saaty, 1980) 29 Table 3.1: Suggestion categories (Bosch Vietnam, 2015) 32 Table 3.2: People supporting the process (Bosch Vietnam, 2015) 34 Table 3.3: Overview SS 2016 (Bosch Vietnam, 2016): p.2 38 Table 3.4: Overview of SS – Manufacturing (Bosch Vietnam, 2017): p.2 39 Table 3.5: Overview SS – Office (Bosch Vietnam, 2017): p.2 40 Table 3.6: Overview of SS (Bosch Vietnam, 2018): p.2 40 Table 3.7: Overview of SS – Office (Bosch Vietnam, 2018): p.2 41 Table 3.8: First interview series: Information of interviewees (author) 41 Table 3.9: Pending suggestion of 2017 (Bosch Vietnam, 2017): p.3 43 Table 3.10: Second interview series: Information of interviewees (author) 45 Table 3.11 : SS categories based on employees' perception (author’s result from interview) 46 Table.4.1: Bosch Connect: SS introduction (author’s suggestion) 51 Table 4.2: The layout of topics and suggestions in sharing section (author’s suggestion)57 Table 4.3: Information of Suggestion Scheme software (author) 59 Table 4.4: Information of interviewees (author) 67 Table 4.5: Scale of criteria & solution (Saaty, 1980) 68 Table 4.6: Pairwise comparison matrix with intensity judgment (author) 68 vi Table 4.7: Column addition (author) 69 Table 4.8: Normalized matrix (author) 69 Table 4.9: Calculation of priorities: row average (author) 69 Table 4.10: Presentation of results: original judgments and priorities (author) 70 Table 4.11: Consistency indices for a randomly generated matrix (Saaty, 1980) 71 Table 4.12: Prioritization results (author) 71 Table 4.13: Priorities as factors (author) 71 Table 4.14: Calculation of weighted columns (author) 72 Table 4.15: Calculation of weighted sum (author) 72 Table 4.16: Calculation of λMax (author) 72 Table 4.17: Pairwise comparison matrix with intensity judgment (author) 73 Table 4.18: Comparison with respect to cost (author) 74 Table 4.19: Preference with respect to cost (author) 74 Table 4.20: Results with respect to cost (author) 74 Table 4.21: Pairwise comparison matrix with intensity judgment (author) 75 Table 4.22: Comparison with respect to cost (author) 75 Table 4.23: Preference with respect to cost (author) 76 Table 4.24: Results with respect to cost (author) 76 Table 4.25: Pairwise comparison matrix with intensity judgment (author) 76 Table 4.26: Comparison with respect to cost (author) 77 Table 4.27: Preference with respect to cost (author) 77 Table 4.28: Results with respect to cost (author) 77 Table 4.29: Priorities table as a base (author) 78 vii Table 4.30: Preparation for weighing of priorities (author) 78 Table 4.31: Calculation of overall priorities (author) 79 Table 4.32: Synthesis of the model (author) 79 Table 4.33: The alternatives ordered by the overall priority or preference (author) 80 Table 4.34: The summary of benefits’ technology solution (author’s appreciation) 81 Table 4.35: Overall timeline (author’s suggestion) 82 Table 4.36: Timeline of SS page on Bosch Connect (author’s suggestion) 82 Table 4.37 : Timeline of SS Workshop (author’s suggestion) 83 Table 4.38 : Timeline of SS award (author’s suggestion) 84 Table 4.39: Timeline of SS software (author’s suggestion) 86 viii LIST OF FIGURE Figure 1.1: Information and data of Bosch Group 2018 (Bosch Introduction) Figure 1.2: HcP organization chart (HcP Introduction) 14 Figure 2.2: Factors that affect knowledge sharing among employees in companies (Lyu J, Runyan RC, 2010): p.1 20 Figure 2.3: A model of knowledge sharing among employees in companies (Lyu J, Runyan RC, 2010): p.2 20 Figure 2.4: The iceberg model (Wheeler B, 2005 May 1) 22 Figure 2.5: An ice-berg motivation of Bosch Vietnam’s employees (author) 24 Figure 2.6: Developing a model (author) 26 Figure 3.1: SS BOM structure (Bosch Vietnam, 2015) 31 Figure 3.2: The suggestion procedure (Bosch Vietnam, 2015) 33 Figure 4.1: The software toolbar for submitting proposal (author) 62 Figure 4.2: Template for Suggestion form (author) 63 Figure 4.3: The software toolbar for Email reminder to Expert/ Process owner (author) 64 Figure 4.4: Example of the gently reminder email notification of system sent to Expert/Process owner (author) 65 Figure 4.5: Decision hierarchy for choosing a suitable solution (author) 66 ix ... OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES? ?? PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME. .. OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS EVALUATING SOLUTIONS FOR ENHANCING QUALITY OF EMPLOYEES? ?? PARTICIPATION BY AHP APPROACH: A CASE AT SUGGESTION SCHEME PROGRAMME. .. associates towards participating in SS, the benefits are as follow: - As managers pay attention to their employees? ?? motivational aspects and strive to ameliorate the system, the end-users – associates