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Logistics And Supply Chain Management Martin Christopher Fifth Edition

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Logistics And Supply Chain Management Martin Christopher Fifth Edition

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  • Chapter 1 Logistics, the supply chain and competitive strategy

    • Supply chain management is a wider concept than logistics

    • The supply chain becomes the value chain

    • The mission of logistics management

    • The supply chain and competitive performance

    • The changing competitive environment

    • Chapter 2 Delivering customer value

      • The marketing and logistics interface

      • What is customer service?

      • The impact of out-of-stock

      • Customer service and customer retention

      • Defining customer service objectives

      • Setting customer service priorities

      • Chapter 3 Going to market

        • Distribution channels are value delivery systems

        • Innovation in the distribution channel

        • Chapter 4 Measuring logistics costs and performance

          • Logistics and the bottom line

          • Logistics and shareholder value

          • The concept of total cost analysis

          • Cost drivers and activity-based costing

          • Chapter 5 Matching supply and demand

            • The lead-time gap

            • Improving visibility of demand

            • The supply chain fulcrum

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