Guide to Retaining Employees Connecting vs. Disconnecting Back to Menu connecting disconnecting help listen share credit be fair casual accept consult interact build on dialogue take turns cooperate appreciate paraphrase self-disclose use empathy collaboration acknowledge deal as equals guess and test use "I" language imaging along with nogotiate decisions use approximate thinking take responsibility for self use "you" and "they" language punish self and others insist on correctness reinforce hierarchy use status symbols require obedience demand precision let prejudice rule be authoritarian mistreat/abuse make fun of enjoy perks be formal dominate interrupt discount compete threaten repress control shame ignore blame reject react nag Content Author/Owner: Lisa Stilwell-LF Last Revised on 7/03/00 by Lisa Miller-LN Retention Limit: Until Superseded Copyright © 1999, Procter & Gamble, All rights reserved. . Guide to Retaining Employees Connecting vs. Disconnecting Back to Menu connecting disconnecting help