Tài liệu Trực điện thoại và tiếp tân ( Telephone & Reception ) docx

Câu lạc bộ Giám đốc nhân sự - Trụ sở: CT4.1001, Đô thị Sông Đà - Mỹ Đình, Từ Liêm, Hà Nội - Điện thoại: 04. 7855518 - Fax: 04. 7855518 - Website: www.cpoclub.net - Email: contact@cpoclub.net Phỏng vấn về vị trí trực điện thoại và tiếp tân Telephone & Reception Entry Level Stt English VietNamese 01 What is the importance of greeting the customer politely on the telephone? 02 In taking a message for another employee, what information should be included on the message? 03 Another department calls for your supervisor. Your supervisor is on the telephone. How will you handle this call? 04 A citizen calls and is irate because she has been transferred to three different departments and cannot get anybody to answer her question. How will you handle the call? 05 What telephone techniques are important when serving as a receptionist? 06 As a receptionist you are responsible for answering the telephones. What would you do if four lines were ringing at the same time? 07 Your supervisor is on the telephone. An outside organization calls and when you inform your supervisor, he simply says "Handle it". What will you do? 08 The supervisor returns after lunch and says that the information on the call slip you took is incorrect. How will you handle this? 09 What are the basic rules for answering the telephone? Pick up the telephone within three rings, greet the caller, give your name and ask if you may be of assistance. Câu lạc bộ Giám đốc nhân sự - Trụ sở: CT4.1001, Đô thị Sông Đà - Mỹ Đình, Từ Liêm, Hà Nội - Điện thoại: 04. 7855518 - Fax: 04. 7855518 - Website: www.cpoclub.net - Email: contact@cpoclub.net 10 What are the basic rules for putting a customer on hold? Ask the customer if its ok to place them on hold, wait for an answer, tell the customer why they being placed on hold, give a time frame, and thank them when you return. 11 Name the steps to correctly transfer a customer call. 12 Name the steps to correctly take a message in a coworker’s absence. . Nội - Điện thoại: 04. 7855518 - Fax: 04. 7855518 - Website: www.cpoclub.net - Email: contact@cpoclub.net Phỏng vấn về vị trí trực điện thoại và tiếp tân Telephone. call? 05 What telephone techniques are important when serving as a receptionist? 06 As a receptionist you are responsible for answering the telephones.