Vietnam Bank for Agriculture and Rural Development – Agribank Hanoi Branch

THUONG MAI UNIVERSITY ENGLISH FACULTY INTERNSHIP REPORT Company: Vietnam Bank for Agriculture and Rural Development – Agribank Hanoi Branch HANOI, 2020 HÀ NỘI - 2015   TABLE OF CONTENTS LIST OF ABBREVIATIONS .2 LIST OF IMAGES, CHARTS AND TABLES INTRODUCTION .3 ACKNOWLEDGMENTS PART 1: OVERVIEW OF VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT- HANOI BRANCH 1.1.General introduction about Vietnam Bank for Agruculture and Rural Development Hanoi branch 1.2.Logo of Vietnam Bank for Agriculture and Rural Development 1.3 Development of Vietnam Bank for Agriculture and Rural Development in Hanoi .7 1.4 Products of Vietnam Bank for Agriculture and Rural Development in Hanoi 1.4.1 Loan 1.4.2 Deposit .9 1.4.3 Service 10 1.5 Organizational structure .11 1.5.2 Specific tasks of each department 13 1.6 General introduction about Forex and International Payment Department .15 1.6.1 Duties of Forex and International Payment Department .15 1.6.2 Some business results in recent years 16 ( Unit : USD ) 16 PART 2: INTERNSHIP PROCESS IN VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT HANOI BRANCH .19 2.1 Detail information about internship process .19 2.2 The difficulties and learned lessons 20 2.2.1 Personal experiences acquired 20 2.2.2 Difficulties 22 PART 3: THE REALITY OF USING ENGLISH AT VIET NAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT HANOI BRANCH 22 3.1 Using English in business at the bank 22 3.2 Suggested solutions for using English problems in the company 23 PART 4: SUGGESTED THESIS TOPIC 24 CONCLUSION 25 REFERENCES 26 No Terms Agribank No VND ATM USD JPY L/C W/U 10 UPAS L/C 11 SWIFT LIST OF ABBREVIATIONS English Meanings Vietnamese Meanings Vietnam Bank for Agriculture Ngân hàng nông nghiệp phát and Rural Development triển nông th.ôn Number Số Vietnam Dong Việt Nam đồng Automatic Teller Machine Cây rút tiền United State Dollar Đô la Mỹ Japnanes Yen Đồng Yên Nhật Letter of Credit Thư tín dụng dịch vụ chuyển tiền nhanh phạm Wesstern Union vi quốc tế Usance L/C payable at sight phương thức tốn tín dụng chứng từ trả chậm người bán (nhà xuất bên bán hàng nước) nhận tiền tốn thơng qua việc ứng vốn từ ngân hàng đại lý (NHĐL) Society for Worldwide Hiệp hội viễn thông liên ngân Interbank and Financial hàng tài quốc tế Telecommunication LIST OF IMAGES, CHARTS AND TABLES Image 1.1 Logo of Vietnam Bank for Agriculture and Rural Development Chart 1.1 The management apparatus of Vietnam Bank for Agriculture and Rural Development Table 1.1 Some business results in recent years INTRODUCTION Nowadays, along with the remarkable ascent of globalization, the importance of English has been affirmed clearly in quite a few fields There have been manifold activities related to transactions between countries that must be done by English recently, especially in the banking sector This is because the commodity exchange between countries are being promoted Therefore, international payments are created in order to deal with the currency of those transactions Agribank – Hanoi branch is one of the banks with strong development in international payment This branch has significantly contributed to overall development of the bank Over 20 years of development , Agribank- Hanoi branch is considered as a large branch in Hanoi with quite a few remarkable achievements The content of the report consists of parts: Part 1: Overview of Vietnam Bank for Agriculture and Rural Development Part 2: Internship process in Vietnam Bank for Agriculture and Rural Development Part 3: The reality of using English in Vietnam Bank for Agriculture and Rural Development Part 4: Suggested Thesis Topic ACKNOWLEDGMENTS I have gratefully experienced as an intern in Vietnam Bank for Agriculture and Rural Developement After one month (from 28/12/2020 to 22/01/2021), I receive manifold knowledge to improve the practical skills and enhance my knowledge In addition, working in real business enivironment also brings quite a few valuable experiences in using English in the bank sector First and foremost, I would like to thank my supervisors in this internship, Mrs Ha for her devoted assistance She created the favorable conditions which gave me nice opportunities to develop my knowledge and also my real experiences Besides, I would love to thank all to the staff at Agribank-Hanoi branch They were always willing to share their experiences, support me and welcome me with their open arms I might not finish my internship without their dedicated help Finally, I would like to express my gratitude to all teachers at the English Department of Thuong Mai University, who instructed and supported me a lot to fulfill the report Many thanks for all your help and best regard Ha Noi, Sunday, January 17th, 2021 PART 1: OVERVIEW OF VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT- HANOI BRANCH 1.1.General introduction about Vietnam Bank for Agruculture and Rural Development Hanoi branch Business name: Vietnam Bank for Agriculture and Rural Development – Hanoi Branch Tax code: 0100686174-160 Factory address: 77 Lac Trung, Hai Ba Trung Distric, Hanoi Legal representative: Dinh Viet Dong Director: Dinh Viet Dong Founding date: 17/06/1998 Telephone: 02438219352 E-mail: cskh@agribank.com.vn Website: https://www.agribank.com.vn/ 1.2.Logo of Vietnam Bank for Agriculture and Rural Development Image 1.1 Logo of Vietnam Bank for Agriculture and Rural Development The logo of Agribank is a square surrounded by the word `` Agriculture and Rural Development Bank '' The square is divided into three parts with the meaning of representing the three main regions in Vietnam An image of grains of rice curving into an S shape representing the country of Vietnam in the middle The square of the logo also simulate the image of banh chung in the legend of “The Legend of Chung cake, Day cake” in the reign of Hung King In addition, the logo is highlighted by the image of diagonal lines on the growth graph simulation It reflects the close companionship between Agribank and customers The main color of the logo consists of four colors Red is used for the middle array and the contour of the grain, green for the triangle array and the Vietnamese name of the bank, yellow for ripening rice grains 1.3 Development of Vietnam Bank for Agriculture and Rural Development in Hanoi Established under Decision No 51 - QD / NH / QD dated June 27, 1988 of the General Director of the State Bank of Vietnam (now the Governor of the State Bank of Vietnam) Agriculture Development Bank Branch Hanoi (now is Hanoi Bank for Agriculture and Rural Development) on the basis of 28 staffs along with 21 companies and enterprises in the fields of Agriculture, Forestry and Fishery were transferred from the Bank of Industry - Agriculture - Commerce of Hanoi city 12 branches of the Agricultural Development Bank district was renamed from the branches of the State Bank, which converged to the head office at 77 Lac Trung, Hai Ba Trung District, Hanoi Over the year of striving, building and developing, Hanoi Bank for Agriculture and Rural Development has taken steady steps with comprehensive development in terms of capital mobilization, investment growth and credit quality improvement, cash collection and spending, expanding external economic relations, developing diversification of services, especially payment of budget salary via ATM cards and other activities Besides actively looking for solutions to mobilize capital, deposots sent from the population and meeting the capital demands for businesses to develop production and business.Vietnam Bank for Agriculture and Rural Development Hanoi branch has implemented the national payment service since 1995 It was able to transact with nearly 800 Banks and agents of international credit institutions with annual importexport payment turnover from 150 to 250 million USD, and annually hundreds of millions of USD, JPY, EURO, and many kinds of other foreign currencies to meet the import payment needs of businesses after only 10 years International payment activities have quickly created the trust of many domestic and foreign customers Up to now, Vietnam Bank for Agriculture and Rural Development in Hanoi has expanded cross-border payments with neighboring countries, especially China Promoting the tradition of over 30 years of construction and maturity, in the face of the renewal requirements of the economy in the integration process, Vietnam for Agriculture and Rural Development Hanoi branch will promote the achievements and initial lessons learned in managing and operating experiences At the same time, with the help of all levels and branches, the efforts and solidarity of the collective of officials and employees of Vietnam Bank for Agriculture and Rural Development Hanoi branch, they will develop sustainably and gain more great achievements 1.4 Products of Vietnam Bank for Agriculture and Rural Development in Hanoi The company offers three main products for users: Loan, deposit and service 1.4.1 Loan Loan is one of the main products of banks today For Agribank, the loan products will include the following main products  Consumer credit loan: Subjects of credit used are individual customers who want borrow money for consumption (purchase of household appliances, equipment, study expenses, medical examination ) Customers will be able to borrow up to 30 million VND and the maximum limit is 12 months Interest rate will be calculated according to the regulations of each period Customers can borrow through official formats: loan each time, loans under credit limit and overdraft loan  Small-scale loan: Diversitified loan subjects, promptly respond to small captial needs for production and business activities The maximum loan limit for a loan is 300.000.000 VND This form will be suitable for customers who want to meet the demands of business consumption  Service loan: This form of loan targeting customers who are individual customers, households with the purpose of paying the costs for growing and taking care of crops and animals with seasonal nature,production adjacent to the year or tree roots, industrial trees with annual harvest The loan limit depends on the borrowing needs, not to exceed the outstanding balance of the previous cycle The maximum loan term of 12 months does not exceed the remaining period of the next production cycle  Loans to support reducing losses in agriculture: Loan subjects are individual customers, legal entities with the purpose of lending capital in VND to buy machinery and equipment on the list of machinery and equipment manufactured domestically or imported by the Ministry of Agriculture and Rural Development publishes and invests in projects on machinery and equipment (including factories) The maximum loan amount for buying machinery and equipment according to the list of imported domestically manufactured machines and equipment announced by the Ministry of Agriculture and Rural Development is 100% of the value of goods  Interest rate preferential loans : Object for loan being individual customers, business entities in 64 poor districts The purpose of this form of loan is to invest in business and production development in 64 poor districts  Loan of association group - working loan group Target customers are individuals and households The purpose of borrowing money is for production, business, and daily life with the need to borrow capital through loan team or associate team  Loans for agricultural and rural development policies: Subjects of this loan form may be individuals residing in rural areas or having production and business activities in the agricultural sector, farm owners, cooperatives unions of cooperatives in agricultural areas, rural enterprise providing agricultural inputs for agricultural production, businesses that produce, purchase, process, and consume agricultural products  Loans in the form of overdrafts Use in excess of the amount on the demand deposit account for the purpose of serving the needs of production, business and non-cash consumption of customers  Loans to serve the life needs of customers who are individuals to pay expenses for consumption and living purposes of individuals and families of that individuals The maximum loan amount is 100% of the capital requirement  Loans for business activities: Agribank gives loans to individual customers to meet legal capital needs serve life, including capital needs of legal entities, individuals and capital demand of business households, private enterprises to which individuals take out loans are the owners of business households, owners of private enterprises 1.4.2 Deposit Deposits of Agribank are divided into two main types: savings and deposits  With the form of deposit, customers can open a current account or send online depending on their needs  With savings deposit, customers can choose one of the following savings deposit methods:  Term savings  Floating-rate term savings  Savings in installments  Non-periodical installments savings  Saving for school  Retirement savings  Saving accumulated remittances 1.4.3 Service Agribank Hanoi branch has developed quite strongly in terms of customer service There three main services : Electronic banking, domestic payment and international payment  Electronic banking of Agribank Hanoi branch includes the following main forms:  SMS Banking  Internet Banking  Agribank E-mobile Banking  Bankplus  Service security  Domestic payment: With the form of domestic payment, customers can perform a number of transactions as follows:  Depositing and withdrawing money from many places  Pay the bill  Electronic tax payment on Internet Banking Service of transferring and receiving money at many places - Agripay  International payment : International payment is one of the indispensable services in international intergration They are usually implemented throgh banks, Customers can perform the following transactions if using international payment services of Agribank Hanoi branch  Foreign currency exchange  Selling foreign currency in cash, transfer  Granting certificates of carrying foreign currencies in Vietnam dong in cash overseas 1.5 Organizational structure Each organization needs to have an appropriate managerial and organizational structure in order to perform well the management functions This is because the organization of management is necessary and indispensable, it ensures strict monitoring of the company’s business situation The following is the diagram of the management apparatus of Vietnam Bank for Agriculture and Rural Development Hanoi branch 10 Board of Directors The department at the The transaction offices office Amazing YOU Edu., JSC General Department Transaction office no Computing Department Minh Khai transaction office Internal inspection and control department Capital planning department Business customers department Quan Thanh transaction office Trang Tien transaction office Nghia Do transaction office Productive and individual customer department Accounting and treasury department Marketing and service department Quang Trung transaction office Ba Dinh transaction office Forex international payment department Khuong Trung transaction office 11 Bach Dang transaction office Hai Ba Trung transaction office Cho Hom transaction office Giang Vo transaction office Tan Mai transaction office Ngoc Ha transaction office Linh Lang transaction office Chart 1.1 The management apparatus of Vietnam Bank for Agriculture and Rural Development Hanoi branch 1.5.2 Specific tasks of each department Agribank’s organizational structure by function, each department will take responsibility for its own function Each department’s tasks are clearly defined, so they will have a high responsibility for their tasks in particular and the organization in general  Director: Mr Dinh Viet Dong is head of the company who decides all operation at Vietnam Bank for Agriculture and Rural Development Hanoi branch He takes responsibility for all activities of the organization He makes all of the strategies for company: Short-term as well as annual plans, investment plans, organizational and management plans, …  General Department : General Department will be responsible for implementing the following tasks  Develop monthly and quarterly work programs of the branch  Develop and implement briefing programs, act as general secretary for the branch director, carry out defense assurance work  Managing and using the seal to welcome and work with customers coming to work at the branch  Computing Department Computer department will perform main tasks There are administration, operation and support of information technology systems at the branch  Administration, operation and support of information technology systems at branches  Synthesize, statistic, store data and information related to the operation  Decentralized users adinitration to access information systems according to the decentralization and authority of Agribank  Internal inspection and control department is responsible for implementing the following works  Coordinating with suburban inspection teams, inspecting the State Bank, comprehensive inspection, thematic inspection, internal audit  Receive letters, inspect, verify, handle complaints, denunciations, and proposals reflected in the Agribank system in accordance with the decision of the law 12  Keep confidential records and documents related to the investigation  Capital planning department is responsible for implementing the following works  Build short, medium and long-term business plans of the branch according to business orientation of Agribank  Manage the balance of capital sources, ensure the structure of term, currency, and deposit type  Responsible for risk management in the fields of capital resources, financial management debt assets  Carry out loan classification and resolve risk  Business customer department : Take responsible for the following missions:  Provide credit to corporate customers  Develope products and services, provide banking facilities for corporate customers  Risk management in the field of corporate credit  Advise and propose to branch directors to build strategic goals for corporate customers  Production and individual customer department is responsible for the following radical:  Provide credit to individual customers and production households  Marketing, develope products and services, provide banking utilities for individual customers and production households  Debt classification, debt handling for individual or production customers  Marketing and service department: takes responsible for the following assessment:  Provide products and services of Mobile Banking, Internet Banking, card issuance, managing and monitoring operations and use of cards,  Consult on marketing and introducing banking products and services  Undertake to work with press agencies and media  Forex and Inernational payment Department: is responsiblr for the following works:  Deploy foreign currency trading operations  Make international payments through Agribank's SWIFT network  Coordinate with credit bureaus to provide guarantees with external factors as prescribed  Transaction Departments: Help the customer to solve and implement the transaction related to bank 13 1.6 General introduction about Forex and International Payment Department 1.6.1 Duties of Forex and International Payment Department When I came to the bank, I was assigned to work in Forex Trading Dep’t It also has Forex Trading Department has following duties: - Receive papers and documents from other departments to capture information as well as specific services related to currency transactions or commercial contracts that regulate the transfer, money, the use of remittance methods, timing and other agreements - Ensure that the documents received from customers must be valid, in accordance with the provisions of law and the agreement By doing so, the banks can perform the transactions, at the same time new transactions become legal before the law -Consult, contact partners, customers to complete related procedures Listen and answer customer questions related to the payment transaction execution processes - Contribute to giving ideas to improve the quality and working efficiency of organizations and businesses to help customers maximize payment time in the shortest time To keep and manage records and procedures and contracts in a scientific and reasonable manner After internship, thanks to the friendly colleagues, I was able to open my mind and expand my knowledge about international payment This experience can be a great opportunity to expand employment opportunities X 1.6.2 Some business results in recent years ( Unit : USD )X Target 12 months in 2019 12 months 2020 Quantity Quantity money I/ 14 Money Imported goods 73,082,836.7 56,099,964.4 1.Issue L/C 2.Payment 611 580 68,492,655.2 64,477,831.8 by L/C 667 649 27,045,531.7 25,414,343.2 3.Collection 346 4.Commerc 315 107,740,438 92,848,081.6 ial transfer 5.Non- 3,408 88 transfer 6.Transfer 367 2,275,078.76 290 10,837,849.1 1,789,268.94 for another 7.Cross- 175 7,398,162.90 43 5,532,310.86 17 1,737,241.18 d goods 1.Advice LC 58 Send 3,052,958.69 89 4,057,498.75 3,279 commercial 154 border payments II/Exporte debt collection documents 12,197,546.6 217 189 8,826,072.00 198 9,222,422.40 Collection of exported 11,908,706.4 goods 211 Transfer to exported 51,268,493.1 71,206,219.3 goods 5.Transfer 989 1,475 to project 6.Transfer 571,214.00 12,617,840.8 201,176.48 to another 295 5,629,287.33 197 15 Payment sales for imported 203,278,625 goods 4,421 Payment 90 sales 182,740,256 4,243 71 for exported 63,177,199.5 71,206,219.3 goods 1,200 III/ State 1,673 guarantee 1.Anoucem ent of guarantee 2.Issue 139,977.60 0.00 guarantee IV/Other 533,167.30 2,013,750.00 ce 2.Payment 470 1,896,199.70 461 2,022,670.08 for W.U 3,Cash 1,258 1,203,918.02 1,262 1,075,367.75 turnover 1,033,711.32 396,842.47 Remittance 180,852,738 198,136,481 service fee V/Collecti 00 00 on 14,942,171,0 14,548,021, 09 658 16,400,000, service 1.Remittan exchange of service Plan in 2020 Compare 000 with plan VI/Foreign 88.71% currency 16 trading 1.Buy 176,224,569 170,513,886 + USD 46 13,093,185.8 75 11,574,990.6 +EUR 2,019,968,89 2,220,117,63 3.00 7.00 176,340,648 170,452,390 + USD 85 13,120,817.0 89 11,579,380.9 +EUR 2,019,937,25 2,220,577,68 6.00 1.00 interest 9,796,757,00 16,196,323, ( VND) Plan 390 12,100,000, +JPY 2.Sell +JPY 3.Foreign currency trading in 2020 Compare 000 with plan 134% Table 1.1 Some business results in the last years As we can see that the revenue of the bank is gradually increasing in the last the years, even foreign currency trading interest in 2020 surpassed the plan It is expected to continue to increase after Covid-19 epidemic in 2020 PART 2: INTERNSHIP PROCESS IN VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT HANOI BRANCH 2.1 Detail information about internship process Throughout the course of my four-week internship (from December 2020), I had chance to work in the position of Forex and International Payment Department Since 17 the internship period lasts only four weeks, adjustments must be made very quickly By the end of weeks I was ready to take over the planning and majority of the salesperson During the internship, I work part-time from Monday to Friday with timeline: - Morning: From 8:00 a.m to 12:00 a.m No Time Main Activities - Contacting with the bank, start participating in the internship at Vietnam Bank for Agriculture and Rural Development - Working with the supervisor in setting up a From December 28st Week to 31st December ( days left in week is the holiday ) schedule of activities for the entire internship process - Learning bank rules and research about departments,functions of each department, business lines, agents of the bank - Assigned to work in Forex Trading Department at the bank and being an intern - Get familiar with the office, my duties and responsibilities - Start implementing some basic task in department Week From January 4th to such as checking documents 8th - Supporting the staff in making international payment transactions -Supporting to check the validity of document Week From January 11th to received from customers 19th - Getting familiar with currency transactions - Continue to perform work related to document, Week From January 18th to 22nd records and currency transactions - Submitting my weekly reports to supervisor on Saturday of each week by email or social network, according to supervisor preference Table 2.1 Assigned tasks 18 2.2 The difficulties and learned lessons 2.2.1 Personal experiences acquired Through weeks of internship at Viet Nam Bank for Agriculture and Rural Development Hanoi Branch, I’ve got a lot valuable working experiences and soft skills To me, these precious experiences will expand my business opportunity in the future The following is some of experiences which I gained during my internship Firstly, the internship brought to me an opportunity to use the knowledge about business English in real situation I recognized that my English application skill and English reflection has been improved incredible through practice This is because what I’ve learned during years in university mainly related to trading, business and the transactions That is the vocabulary and knowledge of economics, finance and banking in English I can take advantages of my business English what I learned at Thuong Mai University Through the internship, I understand my position as well as my strong and weak points in my future journey I have had a great opportunity to meet and work with the staffs who have a great expertise With the help of supervisor, I can know what I have accomplished and what I lacked of through my weekly practice From that, I have recognized and added in missing skills, contributing to the improvement of myself Secondly, along with the guides of my supervisor Mrs Ha and everybody in the Forex and International Payment Department, I’ve learned how to control and use the document, compare price and select useful information Working under a professional and serious working environment helps me to shape communication styles in the workplace as well as to train myself to follow rules When I was assigned office jobs, I tried my best to well and actively learn from my colleagues in the company, asking for advice on what I still have questions or unclear Thanks to that, I can avoid having a lot of difficulties in my work After nearly a month training at Viet Nam Bank for Agriculture and Rural Development Hanoi Branch, I myself have accumulated valuable lessons and will always be useful to me in the future: 19  For the banking work, especifically forex trading, it must be had combination of both banking skill and English skill The best way to use English competently is to apply them in real situation If you have an opportunity to work in a business environment which related to English and your major, you will improve English incrediblely  When having difficulties during solving the issues such as international currency transactions and checking documentary process, not confused Ask experienced people to get the correct and satisfactory translation I am constantly learning and cultivating banking knowledge and English skill in many different fields, accumulating basic knowledge to translate better and more accurately  In order to ensure the accurancy in the records which is needed to be handle, checking the information correctly After a period of time, I become more carefully while working This would be a great help in my future job 2.2.2 Difficulties The first difficulty to mention is that although I have specialized knowledge of business English, I not know how to apply knowledge in a diverse reality This causes some disadvantages during the practice, especially with delays in handling things Besides, experience in forex trading is not enough to avoid mistakes The lack of experience also took me a lot of time to adapt and get used to the job in the forex and international payment department Because when I work, I have to learn from the beginning while completing the task In addition, banking operations and soft skills are still weak, which significantly affects the working process At the beginning of my internship, it took me a long time to get used to the banking profession 20 PART 3: THE REALITY OF USING ENGLISH AT VIET NAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT HANOI BRANCH 3.1 Using English in business at the bank In the past few years, Vietnam’s economy has strongly integrated into global one, causing increasing demands of high quality human resources that has to have good foreign languages and soft skills Nowadays, English plays an extremely important role in every enterprise It represents a key offering more opportunities to expand business scale, seek more potential investors, exploit new markets Despite being State Bank, Vietnam Bank for Agriculture and Rural Development Hanoi branch need to use English in some cases Moreover, One of the basic standards for applying to work at the bank is to have a minimum English certificate of IELTS 45, TOEFL ITP 450, TOEFL iBT 45, TOEIC 450 or must meet the foreign language requirements of the bank Therefore, besides the staff at the forex and international payment department, other staff at the bank can use English at a basic level In Forex and International Payment Department, I saw that staff members in here use English quite fluently because they have to solve the daily works by English Therefore English skill in Forex and International Payment Department is appriciated In fact, all of the contracts, records, transactions, documents are written by English definitely English is not only used in Forex and International Payment Department but also in almost departments in the bank as Marketing and Service, Business customer, , etc However, the frequency of using English of these deparment is not as much as Forex and International Payment Department 3.2 Suggested solutions for using English problems in the company After the internship, I realize that Vietnam Bank for Agriculture and Rural Development Hanoi branch has some problems that are necessary to be implemented to improve the quality of using English in the company The first one is the company should make sure the quality of English skills of all staffs that must meet the basic requirements of the company Thus, the English entrance test needs to be reasonable and useful to consider the candidate’s ability whether they can meet the job needs or not 21 Furthermore, the bank should organize English skills training courses for all employees, especially communication skills as well as speaking skill In addition, The bank has rewarding policies such as extra bonuses for individuals with good performance, and increased the wages for employees who have good qualifications and English ability in the workplace This policy will create motivation and encourage employees to work and improve their English With the ambition to expand the scope of its development to the international market, it is necessary to immediately introduce new policies to support talents and attract more specialists for expansion, who understand about cultures and economic situation of the country the bank wants to develop PART 4: SUGGESTED THESIS TOPIC TOPIC: Common difficulties in English skills and solutions for improving IELTS of English faculty of Thuong Mai University REASON: IELTS is an international certificate that English major students at Thuong Mai University should posses to expand job opportunity However, they said it is diffitcult to have a good band in IELTS Therefore, I want to help them find some solutions to improve English skills and have good band in IELTS 22 CONCLUSION During the internship at Vietnam Bank for Agriculture and Rural Development, I have experienced studying and working in an extremely youthful and dynamic environment I encountered many difficulties when I was working as a beginner because of the amount of work which needs to be done But then I gradually adapted and got used to the working environment and culture at the company that made me no longer surprised when working in other companies in the future After one month of internship at Vietnam Bank for Agriculture and Rural Development Hanoi branch, I think it was really a valuable time for me to have an objective view of the activities of a company, to learn practical experience about the working style, how to behave and communicate Above all, this gives me an opportunity to acquire new skills for myself, have a clear orientation for my future career With the permission of the Faculty of English at the Thuong Mai University and the board of directors of Vietnam Bank for Agriculture and Rural Development Hanoi branch, I had the opportunity to learn and research about the company in general Through the internship with the enthusiastic guidance of all employees in the company, I had the opportunity to work and summarize this internship report I am looking forward to receiving feedback and contributions so this report can be improved better Ha Noi, Friday 22 th 2021 (Student) Nguyen Thi Anh Duong REFERENCES 23 I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this report: https://rubee.com.vn/chi-tiet-tin-tuc/456/y-nghia-logo-cua-cac-ngan-hang-tai-vietnam.html#:~:text=Logo%20c%E1%BB%A7a%20ng%C3%A2n%20h%C3%A0ng %20Agribank,cho%20%C4%91%E1%BA%A5t%20n%C6%B0%E1%BB%9Bc %20Vi%E1%BB%87t%20Nam http://masocongty.vn/company/1035198/ngan-hang-nong-nghiep-va-phat-trien-nongthon-viet-nam-chi-nhanh-ha-noi.html https://www.agribank.com.vn/vn/ca-nhan/ 24 ... about Vietnam Bank for Agruculture and Rural Development Hanoi branch 1.2.Logo of Vietnam Bank for Agriculture and Rural Development 1.3 Development of Vietnam Bank for Agriculture. .. DEVELOPMENT- HANOI BRANCH 1.1.General introduction about Vietnam Bank for Agruculture and Rural Development Hanoi branch Business name: Vietnam Bank for Agriculture and Rural Development – Hanoi Branch. .. Agriculture and Rural Development Part 2: Internship process in Vietnam Bank for Agriculture and Rural Development Part 3: The reality of using English in Vietnam Bank for Agriculture and Rural Development