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CARD A: Hello, Did you attend the company conference? B: Hi Yes,I did A: Can you tell me some information about company conference yesterday? B: Yes, of course A: What time was the conference ? B: It was from 8:30 am to 11:15 pm A: Where did the conference take place? B: It took place in Crown Hotel A: Who is the speaker? B: The speaker was Mr.Tony- Vice president of Human Resources A: What was the topic? B: The topic was innovative HR solutions A: Who was the audience? B: It was HR personel A: What were the main idea in the conference? B: The first main idea were HR software and recruitment The second main idea were latest technology advancements to apply A: The conference had many interesting ideas B: That right It also useful conference A: Ok Thank for you help Gb B: GB CARD Can we share some information about VietinBank corporate culture? Name Logo Dress code Slogan Mission Vision Core value Significance in Culture Can you tell me name of your company? What is VTB’s dress code? Men have to wear tie suite and women have to wear shirts skirt Do you know what the company’s slogan is? Its slogan is Can you tell me what Its first / second mission is? The first / second mission is How about its vision? It is What is the second core value? I know there are points in Significance in Culture of VTB, but Can you tell me what its third significance in cultrure is? The third Significance in Culture is What is its Significance in Culture is? Cultural expression I don’t remember the third significance in culture, Do you know it ? Can you tell me about it cultural expression? / How about the cultural expression? There are two main points about the cultural expression The first is about The second one is about Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Student A: Good Everning B I am going to apply for job interview in Viettinbank but don’t have much information about its corporare culture Can you share some information about it with me? Yes, I will have an interview in Viettinbank, too so I’m glad to share with you Do you know what the viettinbank’s slogan is? Its slogan is “Improving the value of life” Oh It sound so meaningful! Can you tell me what its vision is? The vision is to become … I know that Viettinbank has core values What is the second core value? The second core value is to be active,… Thank you I got them No thing I just told you the informations I know about it, and you can share me the informations you know? Yes, of couse What is its mision? The mision is to be a market … Do you know what the first core value is? It is focus on custormer Student B: Student A: Student B: Student A: Student B: What is viettinbank’s milesstone event day? It is on 26th March Thank you very much for sharing I hope we can meet in Viettinbank That OK Good luck Goodbye Goodbye CARD A: Hello.How can I help you? B: Hello Could you help me fix my mobile phone ? A: What is strong with it? B: There seems to be with battery charging problems A: What type of warranty does it have ? B: I have one year limited warranty A: Can you see your warranty card? B: Here it is A: I’m sorry I can warranty it because your warranty expired months ago B: Can you give some advice? A: If you want to repaid it, you will pay for the repair B: How much is it? A: It’s about VND 500,000 B: OK When can I get the phone back? A: It’s one hours B: That great A: Is there anything else I can for you? B: No,thanks That all A: Thank for use my service GB B: GB CARD A: GM Can we discuss about the recent negative reviews? B: Yes of course Some customer said that service wasn’t good and staff unhelpfull A: Do you have any comments with impolite language or from a “frequent complainer”? B: Yes, I have A: You should ignore those comments B: Ok I got it Should we talk privately to review? A: That right.We should it What you intend to next? A: I think the next step is to reply publicly In my opinion, we should post a pubic message acknowledging the concern and outlining the actions taken B: That sound Don’t forget to be polite, professional at all the time and learn from the problem A: I got it Thank for you help GB B: Gb CARD A: Hello, I am purchasing officer from NBH’s company B: Nice to meet you I’m a salesperson from ANF’s company A: Our main concern is have a discount of 20% The listed price is too high for our market B: No, I don’t agree because we will not make a profit What you think about 15% discount if you place a large order ? A:We agree it but we would like to receive a different product color B: But you know a different color needs more production cost We will charge extra price of $2per item A: I’m afraid we can’t agree to that We can walk away from the deal is you can’t have the price of $15 per item B: OK We are willing to accept that if you give us to pay in cash and shorter payment tern I mean 20 days A: I agree with you We have to get a 15% discount and different product color B: We agree We have reached a deal A: Thank for coming B: Thank you Gb CARD A: GM How can I help you? B: GM I’d like to apply for a credit card A: Which credit card are you interested in?/What is your credit card preference? B: It is Visa Card A: Are you currently working? B: Yes, I am a salesperson, years A: What is your monthly income by bank transfer? B: I earn 15 million VND a month A: Do you have any credit facilities? B: No, I don’t A: Wait a minutes I will check yours credit score B: Ok But What is that for? A: Because determine reliability to pay money back B: Ok I got it A: Can you fill in and sign application form, please? B: OK When can I get my credit card? A: You can get it after days B: Ok So I will come back to take it after days A: Thank you for using our service.GB B: Thanks for your help UNIT Student A Student B Greet I want to apply for accountant but I have no idea about nessary documents for my application Can you give me some suggestion? What document I should prepare? Greet Application documents are very important because affect employer’s hiring decision in first glance The first is CV Because almost employers choose to read first, it show your skills, quanlifications, work experience If I have no relevant experience, what should You should write life experience, interests I mention in my CV? which link your skills That great Is ther anything else I should You should prepare Cover letter, too prepare? Is it used to explain how I am quanlified for That right You should also write about job position? academic results, relevant degrees and certificates Because it helps prove listed quanlifications in CV There are a lot of think to I need to work Great I’m willing to help in need, call me if hard to get the job you need futher help UNIT A: You a an HR manager of Vingroup B: You are a candidate in an interview for a sale assistant position in Vingroup HR manager Greet I’m Hoa an HR manager of Vingroup Thank your for coming our interview today Can you tell me something about your education background? What are your strenghths and weaknesses? Candidate GM/It’s my pleasure My name is …I’m applying for the position of Vingroup in a sale assistant I have Bachelor’s degree of marketing Strength: I’m a+good listener and I have + interpernal skills Weakness: I’m easy to lose patience when sharing tasks with others Can you tell me something about your I have worked as salesperson in VinMart experience? in years My main duty is offer face-to-face advice to customers on store products During the time working there, I have maximize store revenue by suggesting upgrades, add-ons to customers I can handle difficult customers in a calm manner Why are you leaving the current job? Because I want to work in company I can settle down and make a long-tern contribution What is your goals for future? I want to improve abilities and become leader in my field Thank you for your time Thank you I will send interview result via email GB CARD Studen A: You have one billion from lottery You meet a finacial consultant ( Student B) and ask how to invest that money appropriately Student B: You are a financial consultant You give a client ( Student A) advice on how to invest his/her money Student A Student B Greet and identify yourself Greet, identify yourself and offer help Say you have one billion VND and Suggest four investment options ( stock, how to invest it appropriately bond, mutual fund, real estate) Ask about current real estate market - State the situation: increasing demand higher prices - Say: one billion VND is not enough to invest Disagree – buy house in suburb Explain: difficul to sell house in suburb long time/ get money back Suggest: invest in stocks Say: risky to invest in stocks Give reason: stock market/remain positive Ask about the reason not risky Ask about stocks to buy Suggest: buy blue-chip stocks of high reputation companies Give reason: get stable or rising dividends Say you will consider and contact B Agree Say thank latter Say thank and goodbye Say goodbye CARD - ĐA Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Goodmorning, I’m A Goodmorning,My name is B I am a financial consultant How can I help you? I have one billion VND I don’t know invest it appropriately Can you give some advice Yes, of couse At the moment, there are four investment options such as: stock, bond, mutual fund, real estate Which would you prefer? How is the current real estate market going? The increase lead to higher prices However one billion VND is enough invest real estate I’m not sure I can still buy a house in the suburb with that money I know, but the house in the suburb is difficulcto sell So you will take a long time to get money back Why don’t you invest socks? In my oppinion, invest in stock is very risky.Why would you advice that? From my poin inview, stock market is remain positive in the coming time So it is not risky Student A: Student B: Student A: Student B: Student A: Student B: What stock should I buy? How about buying blue-chip stocks of high reputation companies.If you buy this stocks, you will get stable or rising dividends Oh right I will consider carefully and contact you latter That Ok Thank you very much for your using our service Tahnk you very much for your help Goodbye Goodbbye anf see you again CARD Student A:You want to apply for a job but you have no idea about necessary documents your application Student B: You have a lot of experiencein job hunting Give A advice on job application package Student A Greet - Say your intention and problem - Ask for the suggestion Ask about needed document Student B Greet Say the importance of job documents to get job: affect employer’s hiring decision in first glance -1st important: CV -Reasons: almost employers choose to read first; show her/his skill, qualifications, work experience Say you have no relevent Suggest: write life experiences, interests => link experience Ask for suggestions his/her skills/ abilities Agree Ask what else to prepare -Respond: Cover letter Ask if it’s used to explain how -Agree you’re qualified for job position -Give another suggestion: academic results, relevant degrees and certificates Reason: prove listed qualification in CV Say that’s a lot You need to -Agree work hard to get job -Say you’re willing to help in need Say thank and goodbye Say goodbye CARD - ĐA Student A: Student B: Student A: Student B: Student A: Student B: Good morning Good morning I want to apply for a job but I have no idea about necessary documents your application Can you give me some advice? I think the job documents is very important Because they will affect employer’s hiring decision in first glance What documents I need? From my experience the most important documents for job in the CV, because almost employers choose to read first Moreover the CV will have show your skills, qualifications, work experience that relevant to Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: Student A: Student B: the job You should apply they before However, I have no relevent experience to the job Can you give some suggestions? Why don’t you write life experiencesand your interests They can link your skills and abilities to the job you are apply before You are right What else documents I need to prepare? You not only prepared CV, but you also need to prepare cover letter Can I use a CL to explain how you’re qualified for job position? Exaxtly Should that Moreover, you should give your academic results, your relevant degrees and certificates Because they willl prove listed qualification in your CV That’s a lot of thing I need to I think I need to work hard to get job That the fact try the best Why you repair the documents if you have any problem Please contact me, I am willing to hepl you in need Thank you very much for your help I will contact you for the help Good luck and googbye CARD Student A Student B Greet Greet & ask about the interview Respond: Worry Not answer difficult Ask what the interview asked question well Respond: strengths and weaknesses Respond: - Strengths: hardworking and trusworthy; ability to work with number and under pressured environment - Weaknesses: be perfectionist Agree Ask for the way you should talk about weakness Agree Say you will apply it in the next interview Say goodbye Ask how A answered Give advice: - Strengths: add some skills: computer skills, etc Respond: say real weaknesses but not the keys for an accountant, and give solutions Give example: over-friendly Say good luck and goodbye CARD 9- ĐA A: Good morning B B: Good morning A Did you just go to the interview? Is everything ok? A: I’m worry! I didn’t answer difficult question well B: How did the interviewer ask you? A: She asked me about strengths and weaknesses B: How did you answer? A: About strenghs, I’m hardworking and trusworthy; ability to work with number and under pressured environment About weaknesses: I’m a perfectionist B: About strenghs, you should add some skills: computer skills, etc Because it rellevant with job positon you apply A: That’s right I forgot that What should I when talking about weaknesses? B: You can say real weaknesses but not the keys for an accountant, and give solutions For example, you are over-friendly and you will try to improve A: That’s sound reasonable I will remember and apply it in the next interview B: good luck for you! Goodbye A: Goodbye SPEAKING UNIT 1: How to host a corporate event At the weekend, I am going to host a product launch event I will outsource it because it will have lower cost Moreover, the event planner has specialist skills in all aspects of running a successful event, including venues, catering, seating, lighting, music, key note speakers, communication and schedules Besides, when the event is over, we will receive valuable technical datas from the event planner to assist in working with attendees and future events I think the event will be haft a day The event will be host in conference center because it big enough to contain participant and more professional The participant of the event should be customers, media, company emplyees, I hope it will be successful event UNIT 2: Corporate culture of company or organization Each company or organization has a corporate culture And I’m impressed with FPT’s culture Its slogan is “strong, durable, reliable” The spirit is the core value which make the success the brand of FPT It also encourages people to work hard The FPT’s statement is to give customers the most special offers For employees, this company also gives the most comfortable spirit and couragement at work They often organization some parties to connect people together For customers, FPT have some policies, such as: 50% Internet discount, exchanging for 1, warranty policy,ect The company also offers rewards for good employees to increase productivy and quanlity of work After graduation, I hope I will apply for a job in FPT UNIT 3: Customer service Last month, I bought a laptop from Diem May Xanh and I received a guarantee of the product As the guarantee policy of Diem May Xanh, the company offers a 12 months warranty and exchanging for in 30 days All the defects belong to the company that are covered in the guarantee periods The warranty doesn’t cover the damages caused from customers such as: screens, Keyboards, and batteries If the warranty is lost or expired, customers must have a active warranty card and the product doesn’t get any damages from customers I am very satisfied with the guarantee policy of Diem May Xanh So I will keep buying the products of DMX in the future UNIT 5: Banking Bank account Nowaday, bank account are more and more popular I intend to open a bank account but there are many type of bank acconuts Each type has own advantage and disadvantage However after finding out I think a checking account is most suitable for me Because it is mainly for student, most of my friends use it Besides, it is very easy to opne I only need to provide a vaild form if identification for bank and require open a checking account I will receive my card after days without any fees Moreover, minimum balance of this sort account is only 50 thousand VND It is not too high Althought this account doesn’t give me any interest I believe this the best account for me in this time Bank cards The type of card that I often use is debit card I use debit card when making purchases instead of using cash Because money is transferred from the bank account of the user when the transaction is performed Therefore main user of debit card are people who have current accounts in banks Ther are some types of fee for debit cards such as issuance fee, cash withdrawal at ATM fee and annual fee The fees are genarally low, and in some cases, free of charge, depending on each bank’s policy.Debit card is very convenient because it allows internet and phone purchases as well as instant ATM withdrawal It is also safer to use debit card helps me stick to my budget I just use card for daily purchases, so debit card provides the same convenience without making me borrow money to complete the purchases I don’t have to worry about high interest rate if not payign off the balance in full in thirty days Bank cards I’m using a checking account and feel it’s very convenient so I will talk about it Debit card is a bank card used to make purchases with the cash in the card holder’s deposit account In order to get a debit card, you must be 18 years old or above and have obtain a copy of identification card The main users of debit card are student who have tight budget and need to withdraw money for daily use This type of bank card is used mainly by office workers who receive their salary from their company every month You can use it to withdraw money from checking account through an ATM Debit card can be used to make purchases which pay for things directly from bank account without the need to withdraw the cash When using debit card, you have to pay an account maintenance fee While debit cards come free for the first time, many banks charge a small amount of money for reissuarance or replacement Debit card is convenient it allows the users to access your cash by withdrawing money through an ATM at any time you want It allow the user to make purchase through bank transfer to eliminate the need to carry cash or physical checks when going shopping To conclude, debit card is a good choice for you UNIT 6: Investment Now, if I have billion VND I wil invest it to raise my money, I know some common investment options such as stock, real estate, bond, mutual fund After finding out I decide to invest in stock because according to financial reports I read recently, stock market will remain positive in the coming time That means I will get profit (my dividend) from this investing quickly However if the price of stock falls, I will lose my money It is ricky Although I know investing in stock has risk but I think the more risk I have to face to, the more chances of getting good returns I have which is worth Therefore I still will invest in stocks UNIT : Job application Topic 1: Talk about guideline to write a CV for new graduted Writing a CV is very important to apply a job I have some tips to write a CV for new graduated Firstly, language used in CV must be formal You don’t use personal pronouns The first part of your CV, positioned at the top of the page, you should contain your name, professional title and contact details Secondly, you should remember to use professional email with your real name and maybe some basic information about you.Beside, only write your relevant work experience, leave out the irrelevant ones Thirdly, you should highlight your quanlifications and skills, describe what you can bring to the company if employed Like your experience section, your education should be listed in reverse chronological order Hobbies should only be listed if they are highly related to the job which one is applying At the end of your CV, you can include a line that reads “references available on request” UNIT : Experience to wrive a CV in the last job I’m going to tell you about the interview that I had part-time jobs I applied for the position of salesperson at VinMart and after days sending application forn, I was called for my interview My interview was Huong an HR manager of VinMart At first, She asked me to tell about my personal information Then I was required to tell about education background and work experience After that, she wants to know about my strengths and weakness The part I like most in the interview is to ask me about my work experience The thing I did well in the interview is that I have maximize store revenue by suggesting upgrades, add-ons to customers Since I carefully prepared such questions before the interview, I answered them , quite well I was happy the the interviewer said that she was impressed by my answers Despite my careful preparation, I did some mistakes in the interview I didn’t wear polite clothers so I failed to interview I think I need to well prepare in the next time Although I was not offered the job, I gained valuable experience from this job interview  ... Student A: Student B: Student A: Student B: What is viettinbank’s milesstone event day? It is on 26th March Thank you very much for sharing I hope we can meet in Viettinbank That OK Good luck Goodbye... cash or physical checks when going shopping To conclude, debit card is a good choice for you UNIT 6: Investment Now, if I have billion VND I wil invest it to raise my money, I know some common investment