Increasing capital mobilization at joint stock commercial bank for investment and development of vietnam EAST hanoi brach copy

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - ĐỖ QUỲNH TRANG INCREASING CAPITAL MOBILIZATION AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM - EAST HANOI BRACH TĂNG CƯỜNG HUY ĐỘNG VỐN DÂN CƯ TẠI NGÂN HÀNG TMCP ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM - CHI NHÁNH ĐÔNG HÀ NỘI LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2020 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - ĐỖ QUỲNH TRANG INCREASING CAPITAL MOBILIZATION AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM - EAST HANOI BRACH TĂNG CƯỜNG HUY ĐỘNG VỐN DÂN CƯ TẠI NGÂN HÀNG TMCP ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM - CHI NHÁNH ĐÔNG HÀ NỘI Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS.TS PHẠM THANH HÒA HÀ NỘI - 2020 DECLARATION The author confirms that the research outcome in the thesis is the result of author’s independent work during study and research period and it is not yet published in other’s research and article The other’s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business and Management, and the laws for above-mentioned declaration Date………………………… i TABLE OF CONTENTS DECLARATION i TABLE OF CONTENTS ii LIST OF TABLE v LIST OF FIGURES vi INTRODUCTION CHAPTER 1: OVERVIEW OF MOBILIZING RESIDENTS’ CAPITAL ACTIVITIES OF COMMERCIAL BANKS 1.1 Overview of commercial banks 1.1.1 Commercial Bank 1.1.2 Operations of commercial banks 1.2 Mobilized capital of commercial banks 13 1.2.1 Concept of mobilized capital 13 1.2.2 The role of mobilized capital 13 1.2.3 Forms of capital mobilization 14 1.2.4 Capital mobilization policy 16 1.3 Mobilizing capital from residents 18 1.3.1 Characteristics 18 1.3.2 Role 19 1.3.3 Mobilization forms 19 1.3.4 Assessing activities of mobilizing residential capital of commercial banks22 1.3.5 Factors affecting the mobilization of residential capital of commercial banks 25 CHAPTER 2: ACTUAL SITUATION OF MOBILIZING RESIDENTAL CAPITAL ACTIVITIESAT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT – EASTERN HANOI BRANCH 30 2.1 Overview of Vietnam Joint Stock Commercial Bank for Investment and Development - Eastern Hanoi Branch 30 ii 2.1.1 Overview of Vietnam Joint Stock Commercial Bank for Investment and Development - Eastern HanoiBranch 30 2.1.2 Business operation situation 34 2.2 Actual situation of mobilizing residents’ capital activities at BIDV – the Eastern Hanoi branch 41 2.2.1 Scale of mobilized capital 41 2.2.2 Structure of residential capital mobilization 45 2.2.3 Capital mobilizing activities in terms of criteria 59 2.2.4 Analysis of factors affecting the results of residents’ capital mobilization 66 2.3 Assessing activities of mobilizing residential capital at BIDV – the Eastern Hanoi branch 72 2.3.1 Achievements 72 2.3.2 Limitations 74 2.3.3 Reasons 76 Chapter 3: SOLUTIONS RESIDENTS’CAPITALMOBILIZATION TO ACTIVITIESAT DEVELOP BIDV-THE EASTERN HANOI BRANCH 80 3.1 Future orientation of mobilizing residential capital activities at BIDV – the Eastern Hanoi branch 80 3.1.1 General orientation for the development of BIDV – the Eastern Hanoi branch 80 3.1.2 BIDV's capital mobilization strategy 81 3.1.3 Orientation for mobilizing residential capital at BIDV - Eastern Hanoi branch 83 3.2 Solution to strengthen residential capital mobilizationBIDV – the Eastern Hanoi branch 84 3.2.1 Diversify mobilization forms and mobilized products 85 3.2.2 Solutions for flexible and competitive banking services 87 3.2.3 Innovative organizational and management solutions 91 3.2.4 Human resource solutions 92 iii 3.2.5 Solutions to adapt to residential practices 93 3.2.6 Improve the quality of using mobilized capital 94 3.3 Bank’s recommendations 95 CONCLUSION 97 REFERENCES 99 APPENDIX 101 iv LIST OF TABLE Table 2.1 Business operation of BIDV - the Eastern Hanoi branch in 2015 – 2018 35 Table 2.2 Capital mobilized results in BIDV – The Eastern Hanoi branch In the period of 2015 – 2018 .38 Table 2.3 Other business of BIDV – the Eastern Hanoi branch 40 Table 2.4 Capital mobilized in scaleofBIDV – the Eastern Hanoi branch in 2015-2018 42 Table 2.5 Residents’ capital mobilized in scaleofBIDV – the Eastern Hanoi branch in 2015-2018 .42 Table 2.6 Capital mobilized in currency in 2015 – 2018 45 Table 2.7 Residents’ capital mobilized in terms of maturity in 2015-2018 47 Table2.10 Average interest rate of some state-own banks in Vietnam in 2018 55 Table 2.11 Residents’ capital in terms of promotion saving forms in 2016-2018 56 Table 2.12 Residents’ capital in terms of valuable paper issuing form in 2015-2018 58 Table 2.13 Residents’ capital mobilization ratio of BIDV – The Eastern Hanoi Branch in 2016 – 2018 period 60 Table 2.14 Interest rate and cost for residents’ capital mobilization .61 Table 2.15 Residentials capital in mobilizing and credit 62 Table 2.16: Revenue – Expenditure differences of BIDV – The Eastern Hanoi Branchin 2015-2018 period .63 Table 2.4 Capital mobilized in scale ofBIDV – the Eastern Hanoi branch in 20152018 63 Table 2.17: Customer evaluation for customer management staff 66 Table 2.18: Deposit mobilization productsof banks in Dong Anh area 67 Table 2.19: Customer assessmentsabout mobilized productsof BIDV – the Eastern Hanoi branch .68 Table 2.20: Customer assessments about interest rate policy and transaction procedure at BIDV – the Eastern Hanoi branch .69 Table 2.21: Customers’ assessment about Marketing policy of BIDV – the Eastern Hanoi branch .70 v LIST OF FIGURES Figure 2.1: Organization chart of Eastern Hanoi branch 32 Graph 2.1 Annual resident’s capital mobilized in 2015– 2018 .43 Graph 2.2 Capital mobilized in currency in 2015 – 2018 46 Graph 2.3 Annual residents’ capital mobilizes in 2015– 2018 .48 Graph 2.4 Annual residents’ capital mobilizes in terms of form in 2015– 2018 .50 Table 2.8 Residents’ capital in terms of mobilized forms in 2015-2018 52 Table 2.9 Capital mobilized in terms of currency 2016-2018 54 Graph 2.5 Annual residents’ capital mobilizes in terms of currency Incommon form (2016– 2018) 54 vi Thesis: “STRENGTHENING THERESIDENT’S CAPITAL MOBILIZATION AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM (BIDV) -EASTERN HANOI BRANCH”INTRODUCTION Thesis’s necessaryRationale Mobilizing capital is one of the main activities of commercial banks In recent years, along with the establishment of many domestic commercial banks as well as the appearance of foreign banks, capital mobilization has faced to a fierce competition Each commercial bank, based on its capabilities and conditions, has set up its measures and solutions to implement capital mobilization Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) is one of the leading banks in commercial banking system of Vietnam Through 60 years of establishment and development, BIDV has affirmed its reputation in the market Bank for Investment and Development of Vietnam – the Eastern Hanoi Branch is one of branch in Hanoi accounting for a relatively large market share, especially in Dong Anh, Soc Son and suburban areas However, due to operation of many credit and financial institutions in the area, the competition has been getting fiercer Therefore, the mobilization of resident’s capital of the Branch has been faced with many difficulties which is negatively affecting to the Growth rate and market share of the Eastern Hanoi Branch.Therefore, it is necessary to have a scientific, comprehensive, specific and profound research to find effective solutions to ensure that the Branch can attract capital from the residents, maintain and develop its market share in the locality, ensure business efficiency and implement its business plan This is a very urgent issue which is, in one hand, meeting the practical reality requirements of commercial banks,and in other hands, meeting the current issue in business operation of commercial bank Because of the above reasons, the issue of "Strengthening the mobilization of residential capital at Joint Stock Commercial Bank for Investment and Development of Vietnam- Eastern Hanoi Branch" has been chosen as a topic of master's thesis specialized in Business Management Research objectives and tasks Table 2.2 Capital mobilized results in BIDV – The Eastern Hanoi branch In the period of 2015 – 2018 Unit: Bil VND 2015 2016 Criteria Result Capital mobilized in total From retails From financial institutions From organization (%) Result (%) 2017 2018 Com- Com- Com- pared pared pared to Result (%) to Result (%) to 2015 2016 2017 (%) (%) (%) 8.940 100 11.850 100 32,55 12.660 100 6,8 14.145 100 12 3.163 35 4.920 42 55,55 6.015 48 22,3 6.617 47 10 5.011 56 4.550 38 -9,20 3.754 30 -17,5 3.343 24 -11 766 2.380 20 210,7 2.891 23 21,5 4.185 30 45 (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) 38 As shown in Table 2.2,the current capital mobilization result of the Eastern Hanoi branch has been very positive with good annual growth In 2018 mobilized capital reached 14,145 billion VND, 10 times higher than that in2005 when the branch was established The average growth rate in the period of2015 - 2018 reached 17% This is a very positive signal in the context of fierce competition among commercial banks Capital mobilization structure has changed significantly in the period from 2015 to 2018 In 2015, mobilizing capital from financial institutions still accounted for the majority with the proportion of 56% of the total mobilized capital From 2016, there has been a change, capital mobilized from retail activities has become the main driving force for capital mobilization of the branch with the proportion of 2016, 2017 and 2018 respectively 42%, 48 % and 47% This shows that BIDV – the Eastern Hanoi branch is really transforming itself to become the leading retail bank in Vietnam * Other business activities In addition to the main business activities of credit operations, BIDV – the Eastern Hanoi branch actively implements other business activities such as foreign currency trading and derivative activities, card, insurance cross-selling They are shown in table 2.3 39 Table 2.3 Other business of BIDV – the Eastern Hanoi branch Unit:Bil VND Criteria 2015 Result 2016 2017 Compar Compar ed to 2015 % Result (+/-) ed to 2016 % 2018 (+/-) Net income from services (exclude currency trading 47 72 25 52.82 71 -2 -2.2 88 20 14 -6 -30.97 21 56.7 24 24.50 14 11 342.9 18 11 23.96 14 28 19 and derivatives) Currency trading and derivatives Net income from card service Insurance income (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) Table 2.3 shows that other business activities of BIDV – the Eastern Hanoi branch also had a good increase in the period 2015-2018 Net income from card and insurance business activities has achieved high growth rates In 2017, net income from card business reached VND 21 billion, an increase of 342.9% compared to 2016 and continued to grow in 2018 with an increase of 14.3% compared to 2017 The insurance cross-selling business has also made steady steps, with continuous high growth, with an increase of 23.96% in 2016, 28% in 2017 and 35.7% in 2018 Net service fee of BIDV – the Eastern Hanoi branch also achieved good growth In 2015, net service fee (excluding foreign exchange and derivative fees) was only VND 47 billion By 2018, this number has reached 88 billion, an increase of 87% compared to 2015 40 The branch's foreign currency trading activity is also very stable in the period 2015-2018 With increasingly diversified products, the branch's foreign currency trading activities on the one hand have met the needs of customers, on the other hand, ensuring abundant foreign currency supply for banks The fee that BIDV – the Eastern Hanoi branch obtained from this activity is relatively stable in the last years By the end of 2018, the fee collected was VND 24 billion, an increase of 14.3% compared to 2017 This shows that other business activities of BIDV – the Eastern Hanoi branch are having a good contribution to the business results of the whole branch 2.2 Actual situation of mobilizing residents’ capital activities at BIDV – the Eastern Hanoi branch 2.2.1 Scale of mobilized capital In recent years, the world economy and Vietnam's economyaswellhave experienced many changes In addition, there is a fierce competition among commercial banks to attract idle capital in the economy BIDV – the Eastern Hanoi branch is not outside the above-mentioned impacts Table 2.4, table 2.5 and Graph 2.1 reflected some results of capital mobilization of BIDV – the Eastern Hanoi branch in the period from 2015 to 2018 41 Table 2.4 Capital mobilized in scaleofBIDV – the Eastern Hanoi branch in 2015-2018 Unit: Bil VND 2015 Source 2016 Re- 2017 Re- 2018 Re- Re- sults % sults % sults % sults % 8940 100 11850 100 12660 100 14145 100 3163 35 4920 42 6015 48 6617 47 5011 56 4550 38 3754 29 3343 23 766 2380 20 2891 23 4185 30 Capital mobilized in total From Residents From financial institutions From organization (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) Table 2.5 Residents’ capital mobilized in scaleofBIDV – the Eastern Hanoi branch in 2015-2018 Residents’ capital Year Compared to total capital mobilized (%) Amount Growth rate (%) (Bil VND) 2015 35 3163 27 2016 42 4920 55.55 2017 48 6015 22.3 2018 47 6617 10 (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) 42 Comment [Office2]: Xemlạicáccộttỷlệ % cộnglạiquá 100% 8000 6617 7000 Residents’ capital mobilized 6015 6000 4920 5000 4000 Residents’/tot al capital mobilized (%) Growth rate (%) 3163 3000 2000 1000 27 35 55.55 42 22.3 48 2016 2017 10 47 2015 2018 Graph 2.1 Annual resident’s capital mobilized in 2015– 2018 Table 2.4 and chart 2.1 have shown that the scale of population mobilization in the period of 2015-2018 saw a strong growth, with the average growth rate of the whole period reaching 28.7% 2016 marked the strongest growth with a growth rate of 55.55%, with the mobilized capital of VND 4,290 billion This 2016-year marked a strong shift in capital mobilization structure of BIDV – the Eastern Hanoi branch Capital mobilization from residents became the main driving force in the total capital mobilization scale of BIDV, accounting for the largest proportion of capital mobilization compared to other mobilized components This is completely reasonable when BIDV in general and BIDV – the Eastern Hanoi branch are gradually shifting to the leading modern retail banking model in Vietnam However, in the context of the volatile economy and fierce competition of banks in the area as well as other branches, the mobilization of capital from commercial banks for investment and development costs ofBIDV – the Eastern Hanoi branch has shown certain difficulties Although the mobilized capital has increased, the growth rate of the last years has slowed In 2016, the growth rate was over 55%, in 2017, this figure was only 22.3%, and by 2018, it was only 10% This figure reflects an increasingly competitive environment in banking services so people will have more choices Especially in the context of easily accessible information, it makes the level of competition in attracting capital from the residents become more severe 43 44 2.2.2 Structure of residential capital mobilization 2.2.2.1 In terms of currency Table 2.6 Capital mobilized in currency in 2015 – 2018 Unit: Bil VND 2015 2016 Capital mobilized Amount (%) Amount (%) 2017 Compared to 2015 (%) 2018 Compared Amount (%) to 2016 Compared Amount (%) (%) to 2017 (%) From residents 3163 100 4920 100 55.5 6015 100 22.3 6617 100 10.0 VND 3083.9 97.5 4811.76 97.8 56.0 5900.72 98.1 22.6 6504.511 98.3 10.2 79.075 2.5 108.24 2.2 36.9 114.285 1.9 5.6 112.489 1.7 -1.6 Foreign currencies (converted into VND) (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) 45 120% 100% Vietnam Dong 98% 98% 98% 98% 80% Foreign currencies (converted into VND) 60% 40% 20% 03% 02% 02% 02% 00% 2015 2016 2017 2018 Graph 2.2 Capital mobilized in currency in 2015 – 2018 Table 2.6 and chart 2.2 have shown that the mobilized capital of the bank over the years of 2015-2018 is mainly domestic currency, foreign currency only accounts for a small proportion The proportion of resident mobilization in local currency always accounts for over 97%, especially in 2018, accounting for 98.3% This reason is mainly due to the interest rate gap between VND and foreign currencies, causing the comparison of customers when sending money In fact, from September 28, 2015, the interest rate applicable to USD deposits of organizations (except for credit institutions and foreign bank branches) is 0% / year; The maximum interest rate applicable to personal deposits is 0.25%/year Therefore, customers tend to sell foreign currency to banks and deposit in local currency 2.2.2.2 In terms of maturity 46 Table 2.7 Residents’ capital mobilized in terms of maturity in 2015-2018 Unit: Bil VND 2015 Criteria 2016 2017 Compared Amount (%) Amount (%) to 2015 2018 Compared Amount (%) (%) to 2016 Compared Amount % (%) to 2017 (%) Residents’ capital 3163 100 4920 100 55.5 6015 100 22.3 6617 100 Time-deposits 411.19 13 492 10 19.7 601.5 10 22.3 727.87 11 21 2435.51 77 3542.4 72 45.4 4511.3 75 27.4 5028.92 76 11 316.30 10 885.60 18 180 902.3 15 1.9 860.21 13 -4.7 Less than 12months More than 12months (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) 47 10% 77% 18% 15% 13% 72% 75% 76% Time-deposit Less than 12m 13% 10% 10% 11% 2015 2016 2017 2018 Graph 2.3 Annual residents’ capital mobilizes in 2015– 2018 Deposit term greatly affects the proportion of each term in the total mobilized capital Table 2.7 shows that short-term deposits always account for over 70% of the total mobilized capital from the residents Short-term deposits include timedeposits, demand-deposits and savings, loans with less than 12month terms In fact, non-term mobilized capital ofBIDV – the Eastern Hanoi branch has contributed greatly to the bank's business performance because this is the capital source with the lowest interest payment Although short-term capital is highly volatile, but due to large numbers, transactions (sending, withdrawing) occur regularly Therefore, the volatility of short-term capital does not cause too much concern about bank’s liquidity Trust and prestige are the competitive advantages of BIDV – the Eastern Hanoi branch in attracting demand deposits These advantagesare formed from the following factors: tradition, prestige and long-term prestige, modern technology, effective interest rate management regime, good service quality, appropriate service fee schedule, Besides, BIDV is a strong unit in payment by debit card products, ATM cards, Non-cash payment services Digital banking services such as BIDV SmartBanking - are outstanding productswith many utilities, that enable customers to proactively carry out transactions, manage finance safely and quickly The convenient services of BIDV Smart Banking include: 24/7 money transfer, bill payment (electricity, telecom, air 48 More than 12m ticket, train ticket, hotel booking, tuition payment, cable TV ); Recharge (phone, buy game card, load e-wallet ), Online deposit / withdrawal, Online shopping In addition, BIDV Bank Plus or the popular and widely used credit card products have also mobilized a large amount of idle capital in the population with low interest payment costs maintained in deposit accounts BIDV's digital banking products have developed rapidly and are trusted by consumers On 11/29/2018, Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) has successfully passed hundreds of nominations to be in the Top 10 businesses voted by consumers at the program "Trust & Use Vietnam 2018” In 2017, the total number of new customers registering electronic banking services reached over million, with an annual growth rate of over 35% It is expected that by the end of 2018, the growth rate will continue to have a strong increase The number of transactions via E-banking channel reached 44 million transactions The number of inter-bank money transfer transactions via electronic banking accounts for 45% of the total money transfer transactions to the BIDV system BIDV ranked No.1 in terms of quantity and value of transactions, accounting for 22.25% of the total trading volume of the whole market through NAPAS channel By the end of June 2016, BIDV had more than 14 million bill payment transactions on electronic banking channels, of which BIDV SmartBanking was the focus Tải FULL (112 trang): https://bit.ly/3ig4GBb Dự phòng: fb.com/TaiHo123doc.net The development of this form of mobilization not only enhances the mobilized capital at low cost but also contributes to promoting the implementation of the policy of non-cash payment development of Government Besides non-term deposits, term deposits, especially term deposits and promissory notes, deposit certificates are an important additional source Due to high stability, term capital increases the capital utilization ratio, increases the ratio of medium and long-term capital investment BIDV – the Eastern Hanoi branch has applied many forms of mobilization to attract this capital source: saving term of 01 month, 02 months, 03 months, 06 months, 09 months, 12 months, , 60 months with different interest rates In addition, the branch also implements savings 49 mobilization campaigns, issuing promissory notes and bonds with preferential interest rates according to the general guidelines of Joint Stock Commercial Bank for Investment and Development of Vietnam “Send a place, withdraw many places” process at any of BIDV's transaction points nationwide create favorable conditions for customers to deposit and withdraw money and thus contribute to eliminating the psychology of holding cash of residents, encourage them to send money to the bank Therefore, the deposit rate of residents with a term of over 12 months in BIDV – the Eastern Hanoi branch in recent years has been kept at a stable level, steadily growing along with the new growth rate of the Bank's capital Tải FULL (112 trang): https://bit.ly/3ig4GBb Dự phòng: fb.com/TaiHo123doc.net mobilization 2.1.1.1 In terms of mobilized forms 100% 90% 80% 88% 78% 75% Common form 73% 70% 60% 50% 40% 30% 20% 10% 16% 06% 26% 20% 05% Promotion savings Valuable papers issuing 11% 01% 01% 00% 2015 2016 2017 2018 Graph 2.4 Annual residents’ capital mobilizes in terms of form in 2015– 2018 a Common mobilization form This is a form of mobilizing temporarily idle funds from residents as well as foreign citizens in Vietnam in VND and foreign currencies This type of savings has many flexible terms: non-term, month, months, months, months, months, 12 months, 18 months, 24 months and greater than 24 months; For each term and different types of money, there will be an appropriate interest rate for customers to choose For term savings, if the customer does not withdraw both principal and interest at maturity, the interest will be credited to the original and transferred to the new term In this case, each term has an appropriate interest rate for customers to choose; The current interest rate will be applied to the new term With savings of 50 months or more, the bank applies various forms of interest payment such as monthly interest payment, interest payment every months 51 Table 2.8 Residents’ capital in terms of mobilized forms in 2015-2018 Unit: Bil VND 2015 Criteria 2016 2017 Compared Amount (%) Amount (%) to 2015 Compared Amount (%) (%) Residents’ capital 2018 to 2016 (%) 3163 100 4920 100 55.5 2464 77.9 3690 75 49.8 5275.16 87.7 43 Promotion savings 512.41 16.2 993.84 20.2 94 667.665 11.1 -32.8 Valuable papersissuing 186.62 5.9 236.16 4.8 26.5 mobilized Common form 6015 72.18 100 1.2 22.3 -69.4 Amoun t 6617 4843.6 1693.9 79.40 Compared (%) to 2017 (%) 100 10 73.2 -8.2 25.6 153.7 1.2 10 (Source: Business Report of BIDV – The Eastern Hanoi Branch in 2015-2018) 7004143 52 ... Commercial Bank for Investment and Development of Vietnam (since 2012) Joint Stock Commercial Bank for Investment and Development of Vietnam Eastern HanoiBranch is a branch of Vietnam Joint Stock Commercial. .. name of Bank for Construction of Vietnam, then renamed Bank for Investment and Construction of Vietnam (1981 - 1990), Bank for Investment and Development of Vietnam (1990 2012), and Joint Stock Commercial. .. Overview of Vietnam Joint Stock Commercial Bank for Investment and Development - Eastern Hanoi Branch 30 ii 2.1.1 Overview of Vietnam Joint Stock Commercial Bank for Investment and Development