IS Pearson MyLab TM THIRD EDITION Wallace Improving Results A proven way to help individual students achieve the goals that educators set for their course Dynamic, engaging experiences that personalize and activate learning for each student An Experienced Partner From Pearson, a long-term partner with a true grasp of the subject, excellent content, and an eye on the future of education www.pearsonhighered.com 0 0 780134 635194 THIRD EDITION ISBN-13: 978-0-13-463519-4 ISBN-10: 0-13-463519-1 Introduction to Information Systems Engaging Experiences Introduction to Information Systems Patricia Wallace MIS: Engage, Apply, Empower • Dynamic Study Modules—help students learn the language of MIS by continuously assessing their activity and performance in real time by adapting to the student's knowledge and confidence on each concept These are available as graded assignments prior to class, and accessible on smartphones, tablets, and computers COMMUNICATION DECISION MAKING TEAMWORK ABILITY TO APPLY KNOWLEDGE NEWE HIR • CRITICAL THINKING • PROBLEM SOLVING • Office 2016 Grader Projects—Students complete projects in Excel and Access to demonstrate problem solving, critical thinking, and data analysis skills Projects are automatically graded and include feedback Integrity tokens in each project prevent and detect cheating • Branching, Decision-Making Simulations—students take on the role of manager as they make a series of decisions based on a realistic business challenge, fostering decision making and problem solving skills The simulations change and branch based on their decisions, creating various scenario paths At the end of each simulation, students receive a grade and a detailed report of the choices they made with the associated consequences included • Writing Space—Better writers make better communicators— who become better managers Designed to help develop and assess concept mastery and critical thinking, the Writing Space offers auto-graded writing assignments, and assisted auto-graded writing assignments so students can receive meaningful, personalized feedback quickly and easily And because of Intergration with Turnitin , Writing Space can check students’ work for improper citation or plagiarism ® Learning Catalytics™—is an interactive, student response tool that uses students’ smartphones, tablets, or laptops to engage them in more sophisticated tasks and critical thinking as well as collaboration with other class members Included with MyLab with eText, Learning Catalytics enables you to generate classroom discussion, guide your lecture, and promote peer-to-peer learning with real-time analytics Reporting Dashboard—View, analyze, and report learning outcomes clearly and easily, and get the information needed to keep students on track throughout the course with the new Reporting Dashboard Available via the MyLab Gradebook and fully mobile-ready, the Reporting Dashboard presents student performance data at the class, section, and program levels in an accessible, visual manner • Enhanced eText—keeps students engaged in learning on their own time, while helping them achieve greater conceptual understanding of course material The embedded videos, simulations, and activities bring learning to life to apply the very concepts they are reading about Combining resources that illuminate content with accessible self-assessment, MyLab with Enhanced eText provides students with a complete digital learning experience—all in one place The cover images feature important themes in this edition, showing • Accessibility is workingtechnologies toward WCAGcontinue 2.0 Levelto AAbreak how information(ADA)—Pearson systems and emerging and Section 508 standards, as expressed in the Pearson Guidelines for new ground Some images highlight how their growing power supports Accessible Educational Web Media Moreover, our products support globalization worldwide advanced customersand in meeting their teamwork, obligation towith comply with the collaborative Americans with technologies user-friendly interfaces span great distances and Disabilitiesand Act (ADA) by providing access that to learning technology programs for users with disabilities cultural divides Another image illustrates the surging Internet of Things, in which sensors in everything from medical devices to kitchen Please email are our embedded Accessibility Team at disability.support@pearson.com for the most up-to-date information appliances The drone hints at yet another innovation on the horizon— autonomous vehicles—that will create new waves of change in supply chains, traffic conditions, driving habits, and much more Fully updated, the 3rd edition of Introduction to Information Systems engages students in this expanding world, showingLearn, the important • LMS Integration—You can now link from Blackboard Brightspaceroles by such systems play in business, D2L, Canvas, or Moodle togovernment, MyISLab Professors assignments, rosters, and in can eachacess of our lives and resources, and synchronize grades with your LMS gradebook Single sign-on provides students access to all the personalized learning resources that make studying more efficient and effective ALWAYS LEARNING Introduction to Information Systems A01_WALL5194_03_SE_FM.indd 08/12/16 4:05 pm This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com Third Edition Introduction to Information Systems Patricia Wallace Johns Hopkins University 330 Hudson Street, NY NY 10013 A01_WALL5194_03_SE_FM.indd 08/12/16 4:05 pm www.freebookslides.com VP Editorial Director: Andrew Gilfillan Senior Portfolio Manager: Samantha Lewis Content Development Team Lead: Laura Burgess Program Monitor: Ann Pulido/SPi Global Editorial Assistant: Michael Campbell Product Marketing Manager: Kaylee Carlson Project Manager: Katrina Ostler/Cenveo® Publisher Services Text Designer: Cenveo® Publisher Services Cover Designer: Brian Malloy/Cenveo® Publisher Services Cover Art: Macrovector/Shutterstock; Everything possible/Shutterstock; Rawpixel.com/Shutterstock; Chombosan/Shutterstock; Ktsdesign/Science Photo Library/Getty Images Full-Service Project Management: Cenveo® Publisher Services Composition: Cenveo® Publisher Services Printer/Binder: Menasha Cover Printer: Phoenix Color Text Font: 10/12 Times LT Pro Roman Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within text Microsoft and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose All such documents and related graphics are provided “as is” without warranty of any kind Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services The documents and related graphics contained herein could include technical inaccuracies or typographical errors Changes are periodically added to the information herein Microsoft and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time Partial screen shots may be viewed in full within the software version specified Microsoft® and Windows®, and Microsoft Office® are registered trademarks of the Microsoft Corporation in the U.S.A and other countries This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation Copyright © 2018, 2015, 2013 by Pearson Education, Inc., All rights reserved Manufactured in the United States of America This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290 Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps Library of Congress Cataloging-in-Publication Data On file with the Library of Congress 10 9 8 7 6 5 4 3 2 1 ISBN 10: 0-13-463519-1 ISBN 13: 978-0-13-463519-4 A01_WALL5194_03_SE_FM.indd 08/12/16 4:05 pm www.freebookslides.com To Callie, Julian, and a bright future of human–centered computing A01_WALL5194_03_SE_FM.indd 08/12/16 4:05 pm www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM About the Author P atricia Wallace’s career spans the fields of information technology, business and management, and psychology, and she has held varied positions, including head of information technology, faculty member, academic administrator, and consultant She recently retired from Johns Hopkins University, where she was Senior Director, IT and Online Programs, at the Center for Talented Youth for 14 years Before joining Hopkins, Dr Wallace served as Chief Information Strategies, at the Robert H Smith School of Business, University of Maryland, College Park She currently teaches in the Graduate School of the University of Maryland University College, where she also served as the Associate Vice President and Chief Information Officer for ten years She earned her Ph.D in psychology at the University of Texas at Austin and holds an M.S in Computer Systems Management Dr Wallace has published 14 books, including The Internet in the Workplace: How New Technologies Transform Work (2004) and The Psychology of the Internet (2016), several educational software programs, and numerous scholarly articles IS C o n t e n ts vii vii A01_WALL5194_03_SE_FM.indd 08/12/16 4:05 pm www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com 420 In de x VoIP See Voice over IP Volunteering, 50 VolunteerMatch.org, 50 Vulnerability assessment, 309–310 W W3C See World Wide Web Consortium WAI See Web Accessibility Initiative Wales, Jimmy, 296 Walgreens, 195f Walmart, 4, 46, 179 War room, 233 Warehouse management software (WMS), 142 Waterfall software development method, 340–341, 340f, 341, 343 Watson, 111, 210 Watson, Thomas, 21 Wavelength, 76, 77 WBS See Work breakdown structure Weak passwords, 315 Web 2.0, 11, 148, 185–187 collaborative technologies, 238–243 Web 3.0, 12 Web accessibility, 173, 173–175, 174f, 175f Web Accessibility Initiative (WAI), 173, 177 Web analytics, 215, 215f Web beacon, 148, 149 Web browsers, 78, 175, 175f add-ons, 176 Web bug, 148, 149 Web conferencing, 235, 236 for e-learning, 280–281, 280f Web feeds, 218, 219 Z03_WALL5194_03_SE_IDX.indd 420 Web pages counting visitors to, 73 as semi-structured information, 97 source code of, 72 Web strategies, developing, 166–170 Web-based shopping and self-service, WebEx, 235 Websites advertising on, 183 building, 170–178 design, 170–174, 180, 181f hierarchical architecture, 171 information architecture and navigation, 170–172, 171f interactive, 176–177 metrics, 212, 213f, 215, 215f mobile-friendly, 180, 180f, 181f, 185 multidimensional architecture, 172, 173 naming, 168–170 sequential architecture, 172, 173 usability and user interface design, 172–173, 172f, 173f WestJet, 385–386 What-if analysis, 207, 207–208, 208f WhatsApp, 232–233 Whole Foods, 238 Wifi, 76, 77 Wikimedia Commons, 239 Wikipedia, 11, 186, 239, 296 Wikis, 239 Wildcards, 42 Wildlife Victoria, 50 Winchester House, 81 Windows Server, 82 Windows XP, 71 Wired media, 74–75, 75f Wireless media, 75–76 Wireless protocols, 80 Wireless router, 76, 77 Wireless spectrum, 80 WMS See Warehouse management software Work breakdown structure (WBS), 364 Workflows ERP and, 154 financial, 133–134 paperless, 133, 133f, 154 Workforce management module, 136, 137 World of Warcraft, 242 World Wide Web, 12 World Wide Web Consortium (W3C), 177, 274 X XBRL See eXtensible Business Reporting Language Xerox, 397 XML, 143, 167, 218, 231, 274 XP See Extreme programming Y Y2K bug, 339 Yahoo!, 184f, 185 Yahoo! Mail, 231 Yahoo! Messenger, 232 Yelp, 207, 232 YMCA, 50 YouTube, 11, 21, 112, 117, 240, 298, 301 Google purchase of, 47 viral marketing through, 52 Z Zillow, 180, 238f Zotero, Zynga, 84 08/12/16 4:40 pm www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com This page intentionally left blank A01_LO5943_03_SE_FM.indd iv 04/12/15 4:22 PM www.freebookslides.com OTHER MIS TITLES OF INTEREST Introductory MIS Decision Support Systems Experiencing MIS, 7/e Kroenke & Boyle ©2017 Business Intelligence, Analytics, and Data Science, 4/e Sharda, Delen & Turban ©2018 Using MIS, 10/e Kroenke & Boyle ©2018 Management Information Systems, 15/e Laudon & Laudon ©2018 Essentials of MIS, 12/e Laudon & Laudon ©2017 IT Strategy, 3/e McKeen & Smith ©2015 Processes, Systems, and Information: An Introduction to MIS, 2/e McKinney & Kroenke ©2015 Information Systems Today, 8/e Valacich & Schneider ©2018 Introduction to Information Systems, 3/e Wallace ©2018 Database Hands-on Database, 2/e Conger ©2014 Modern Database Management, 12/e Hoffer, Ramesh & Topi ©2016 Database Concepts, 8/e Kroenke, Auer, Vandenburg, Yoder ©2018 Database Processing, 14/e Kroenke & Auer ©2016 Business Intelligence and Analytics: Systems for Decision Support, 10/e Sharda, Delen & Turban ©2014 Data Communications & Networking Applied Networking Labs, 2/e Boyle ©2014 Digital Business Networks Dooley ©2014 Business Data Networks and Security, 10/e Panko & Panko ©2015 Electronic Commerce E-Commerce: Business, Technology, Society, 13/e Laudon & Traver ©2018 Enterprise Resource Planning Enterprise Systems for Management, 2/e Motiwalla & Thompson ©2012 Project Management Project Management: Process, Technology and Practice Vaidyanathan ©2013 Systems Analysis and Design Modern Systems Analysis and Design, 8/e Hoffer, George & Valacich ©2017 Systems Analysis and Design, 9/e Kendall & Kendall ©2014 Essentials of Systems Analysis and Design, 6/e Valacich, George & Hoffer ©2015 Z03_WALL5194_03_SE_IDX.indd 432 08/12/16 4:40 pm www.freebookslides.com MIS: Engage, Apply, Empower COMMUNICATION DECISION MAKING TEAMWORK ABILITY TO APPLY KNOWLEDGE NEWE HIR Office 2016 Grader Projects—Students complete projects in Excel and Access to demonstrate problem solving, critical thinking, and data analysis skills Projects are automatically graded and include feedback Integrity tokens in each project prevent and detect cheating • Branching, Decision-Making Simulations—students take on the role of manager as they make a series of decisions based on a realistic business challenge, fostering decision making and problem solving skills The simulations change and branch based on their decisions, creating various scenario paths At the end of each simulation, students receive a grade and a detailed report of the choices they made with the associated consequences included • Writing Space—Better writers make better communicators— who become better managers Designed to help develop and assess concept mastery and critical thinking, the Writing Space offers auto-graded writing assignments, and assisted auto-graded writing assignments so students can receive meaningful, personalized feedback quickly and easily And because of Intergration with Turnitin , Writing Space can check students’ work for improper citation or plagiarism đ ã Learning Catalyticsis an interactive, student response tool that uses students’ smartphones, tablets, or laptops to engage them in more sophisticated tasks and critical thinking as well as collaboration with other class members Included with MyLab with eText, Learning Catalytics enables you to generate classroom discussion, guide your lecture, and promote peer-to-peer learning with real-time analytics CRITICAL THINKING PROBLEM SOLVING • • Dynamic Study Modules—help students learn the language of MIS by continuously assessing their activity and performance in real time by adapting to the student's knowledge and confidence on each concept These are available as graded assignments prior to class, and accessible on smartphones, tablets, and computers • Reporting Dashboard—View, analyze, and report learning outcomes clearly and easily, and get the information needed to keep students on track throughout the course with the new Reporting Dashboard Available via the MyLab Gradebook and fully mobile-ready, the Reporting Dashboard presents student performance data at the class, section, and program levels in an accessible, visual manner • Enhanced eText—keeps students engaged in learning on their own time, while helping them achieve greater conceptual understanding of course material The embedded videos, simulations, and activities bring learning to life to apply the very concepts they are reading about Combining resources that illuminate content with accessible self-assessment, MyLab with Enhanced eText provides students with a complete digital learning experience—all in one place The cover images feature important themes in this edition, showing • Accessibility is workingtechnologies toward WCAGcontinue 2.0 Levelto AAbreak how information(ADA)—Pearson systems and emerging and Section 508 standards, as expressed in the Pearson Guidelines for new ground Some images highlight how their growing power supports Accessible Educational Web Media Moreover, our products support globalization worldwide advanced customersand in meeting their teamwork, obligation towith comply with the collaborative Americans with technologies user-friendly interfaces span great distances and Disabilitiesand Act (ADA) by providing access that to learning technology programs for users with disabilities cultural divides Another image illustrates the surging Internet of Things, in which sensors in everything from medical devices to kitchen Please email are our embedded Accessibility Team at disability.support@pearson.com for the most up-to-date information appliances The drone hints at yet another innovation on the horizon— autonomous vehicles—that will create new waves of change in supply chains, traffic conditions, driving habits, and much more Fully updated, the 3rd edition of Introduction to Information Systems engages students in this expanding world, showingLearn, the important • LMS Integration—You can now link from Blackboard Brightspaceroles by such systems play in business, D2L, Canvas, or Moodle togovernment, MyISLab Professors assignments, rosters, and in can eachacess of our lives and resources, and synchronize grades with your LMS gradebook Single sign-on provides students access to all the personalized learning resources that make studying more efficient and effective ALWAYS LEARNING IS www.freebookslides.com Pearson MyLab TM THIRD EDITION Wallace Improving Results A proven way to help individual students achieve the goals that educators set for their course Dynamic, engaging experiences that personalize and activate learning for each student An Experienced Partner From Pearson, a long-term partner with a true grasp of the subject, excellent content, and an eye on the future of education www.pearsonhighered.com 0 0 780134 635194 THIRD EDITION ISBN-13: 978-0-13-463519-4 ISBN-10: 0-13-463519-1 Introduction to Information Systems Engaging Experiences Introduction to Information Systems Patricia Wallace ... Publisher Services Cover Art: Macrovector/Shutterstock; Everything possible/Shutterstock; Rawpixel.com/Shutterstock; Chombosan/Shutterstock; Ktsdesign/Science Photo Library/Getty Images Full-Service... I’ll be eager to hear how your course goes Patricia Wallace, Ph.D pwallace@jhu.edu A01_WALL5194_03_SE_FM.indd 32 08/12/16 4:05 pm www.freebookslides.com Introduction to Information Systems A01_WALL5194_03_SE_FM.indd... the globe’s most efficient information system to track shipments as they move from supplier factories to warehouses to retail stores Tags attached to pallets transmit information wirelessly, so