The factors affecting the loyalty of officials towards department of labour invalids and social affairs

i THE FACTORS AFFECTING THE LOYALTY OF OFFICIALS TOWARDS DEPARTMENT OF LABOUR - INVALIDS AND SOCIAL AFFAIRS A Dissertation Presented to the Faculty of Graduate School Bulacan State University City of Malolos In Partial Fulfilment of the Requirements for the Degree Doctor in Business Administration by NGUYEN THANH BINH December 2015 ii APPROVAL SHEET In partial fulfillment of the requirements for the degree of Doctor of Business Administration This dissertation entitled THE FACTORS AFFECTING THE LOYALTY OF OFFICIALS TOWARDS DEPARTMENT OF LABOUR - INVALIDS AND SOCIAL AFFAIRS had been prepared and submitted by NGUYEN THANH BINH and recommended for oral examination Adviser Approved in partial fulfillment of the requirements for the degree of Doctor of Business Administration by the Committee on Oral Examination MARIANO C DE JESUS, Ed.D Chairman ROSALINDA MARCELINO, D.P.A Critic/Member NORMA C MORALA, Ed.D Member Accepted in partial fulfillment of the requirements for the degree of Doctor of Business Administration VICTORIA P VALENZUELA, D.P.A Dean, Graduate School iii ACKNOWLEDGEMENT Firstly, I would like to give my special thanks to Dr PHAM HUNG CUONG for his guidance, stimulating suggestions and encouragement during the course of my research and writing of this dissertation Secondly, I would like to express my gratitude to all those who gave me the opportunity to complete this dissertation I would like to thank the managers of the Department of labor - invalids and social affairs for giving me permission to commence this dissertation, to the necessary research work and to use its data Thirdly, I would like to thank to the directors of the other social affairs who supported and gave valuable information for the study Without their cooperation, this study could not reach a good end Fourthly, I would like to say honest thanks for the moral support of coworkers and encouragement Moreover, I would like to owe everlasting gratefulness to my friends who gave patient support for my endeavors over the period of this study Finally, I would like to thank the gratefulness to my family who gave patient support for my endeavors over the period of this study NGUYEN THANH BINH iv ABSTRACT The research results showed that there were 210 officials interviewed and answered about 41 questions The researcher had analyzed KMO test, the result of KMO analysis used for multiple regression analysis The regression analysis result showed that there were six factors, which included of factors following: Component (X1) was right and obligation, Component (X2) was salary & reward, Component was family factor, Component (X4) was colleagues, Component (X5) was promotion condition and Component (X6) was welfare regulation All of components affected officials‟ loyalty with % significance level In addition, the research result processed from SPSS 20.0 software The parameters of the model estimated by Least Squares Method tested for the model assumption with 5% significance level At the same time, the result was also a scientific evidence and important for researchers, and policy makers who apply them for developing officials‟ loyalty v TABLE OF CONTENTS Page Title i Approval Sheet ii Acknowledge ment .iii Abstract iv Table of Contents v List of Tables viii List of Figures x CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction .1 Statement of the Problem Significance of the Study Scope and Delimitation of the Study II THEORETICAL FRAMEWORK Relevant Theories .7 Review of Related Literature 12 Review of Related Study 19 Conceptual Framework 31 Hypothesis of the Study 34 Definition of Terms………………………………………………………… 35 vi III METHODS OF RESEARCH AND TECHNIQUES OF THE STUDY Methods and Techniques of the Study .40 Population and Sample of the Study 42 Research Instrument .42 Data Gathering Procedure ………………………………………………… 44 Data Processing and Statistical Treatment .45 IV PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA Sub-Problem No 1: 53 Sub-Problem No 2: 61 Sub-Problem No 3: 72 Sub-Problem No 4: 85 V SUMMARY, CONCLUSIONS AND RECOMMENDATIONS Summary 91 Summary of Findings .91 Conclusions 92 Recommendations 93 BIBLIOGRAPHY Books 103 Periodicals .106 vii APPENDICES Appendix A – Questionnaire 108 Appendix B – Questions for the Interview .112 CURRICULUM VITAE viii LIST OF TABLES Table Page Descriptive Statistics for gender 54 Descriptive Statistics for Position 55 Descriptive Statistics for the highest education levels 55 Descriptive Statistics for the experiences 56 Descriptive Statistics for income for per month 56 The measuring scale of factors affecting official‟s loyalty 57 Descriptive statistic results of variables of official‟s loyalty 59 Measuring scale of variables of official‟s loyalty 61 KMO and Bartlett's Test for factors of the official loyalty 67 10 Structure Matrix for factors of the official loyalty 68 11 Exploratory Factor Analysis the dependent variable of official loyalty 69 12 Testing scale with Cronbach's Alpha for factors affecting the official loyalty 70 13 Regression Model Summary analysis about the official loyalty .73 14 Testing correlation between right and obligation and official loyalty .77 ix 15 Testing correlation between salary & reward and official loyalty 78 16 Testing correlation between family factor and official loyalty 79 17 Testing correlation between colleagues and official loyalty 80 18 Testing correlation between promotion condition and official loyalty 81 19 Testing correlation between welfare regulation and official loyalty .82 x LIST OF FIGURES Figure Page Paradigm of the Study for the official loyalty 31 Research model for the official loyalty 33 Research processing for the official loyalty 46 The results of gender analysis 53 The results of highest education levels analysis 54 The Result of the Regression for the official loyalty .74 The Result of the Regression Standardized Residual 75 Normal P-P Plot of Regression Standardized Residual 75 122 Age Valid Frequency Percent Valid Percent Cumulative Percent Under 25 years old 14 7.1 7.1 7.1 From 25 to 30 years old From 30 to 40 years old 82 53 41.4 26.8 41.4 26.8 48.5 75.3 Over 40 years old 49 24.7 24.7 100.0 Total 198 100.0 100.0 experiences Frequency Percent Valid Cumulative Percent Under years From to 10 years 61 82 30.8 41.4 30.8 41.4 30.8 72.2 From 10 to 15 years 25 12.6 12.6 84.8 Over 15 years Total 30 198 15.2 100.0 15.2 100.0 100.0 Income Frequency Percent Valid Valid Percent Valid Percent Cumulative Percent