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BSBMGT517 Manage operational plan – Part 3: Assignment UNIVERSITY PREPARATION COLLEGE RTO 91364 CRICOS PROVIDER 02751M LEARN SMARTER – LEARN BETTER BSB51915 Diploma of Leadership and Management BSBMGT517 Manage operational plan Part 1: General Information Part Part Part Part 2: 3: 4: 5: Assignment Assignment Assignment Final Assessment Feedback IMPORTANT INSTRUCTIONS Student • Please complete requested details (Blue shades) on Pages and • • • Complete the assignment Write your name and your student ID clearly on your assignment Submit this document and your assignment to your appointed trainer/assessor by the due date Assignments with missing student Name & ID will be return Student First Name: Surname: Email: Student ID: Commencement Date: / / Skype: Phone: ( ) UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment IMPORTANT NOTES TO THE STUDENT Dictionary Assessment–Including quiz, exam, assignment, logbook and/or reports Assessor – The teacher who will mark your assessments Assignment – The major written task that you are assessed on Competent – A judgement of an acceptable result for your overall unit Not yet competent – A result that is not at an acceptable level to pass the unit Feedback – Comments and suggestions from your assessor Quiz – A short test to measure your understanding of the unit Satisfactory – A competent result for one of your assessments Not satisfactory – An unacceptable result to pass one of your assessments Student ID – A unique number allocated to each student for identification purposes Submission – Submitting your assessment to UPC (your trainer or assessor) Re-submission – The second attempt that you submit your assessment to UPC Trainer– The teacher who will assist you in understanding the work, and answer ongoing questions during your study Unit of Competency (or unit or subject) - A unit of competency is the specification of knowledge and skill, and the application of that knowledge and skill, to the standard of performance expected in the workplace It is the smallest unit that can be assessed and recognised under the Australian Qualification Framework UNIVERSITY PREPARATION COLLEGE 27 Greenfield Parade, Bankstown (Sydney), NSW 2200 Tel (61 2) 9791 6020, Email: info@upc.edu.au, Web: www.upc.edu.au UPC © 2018 Copyright Important: The product has been customised under the licence conditions from material produced by IBSA publication No responsibilities are accepted by the writer and the owner for actions or outcomes resulting from information contained in this publication Version Document History Version Date created Author/ Customised by History of change 1.0 17/06/2018 Riaz Mahmood New Created using IBSA resources as per BSBMGT502 R1, 25-03-2015 18.1 25/09/2018 Thuy MV Formatted and minor changes UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment PART – Assignment SUBMISSION 1.1 First Submission Yes No Re-submission required: No Yes 1.2 Second submission Yes No Re-submission required: No Yes 1.3 Third submission (Special circumstances) Yes No Re-submission required: No Yes STUDENT DECLARATION I confirm that the attached assignment is my own original work, and that any references used have been cited I have kept a copy of this submitted assignment Tick here to indicate your digital signature Assessor Report Assessor Name: Tick here to indicate your digital signature Date received: / / Late submission: Date Marked: / / Assessment results: Feedback from the assessor The assignment has been marked and returned to the student on / / No Yes if “YES”, how many days? Satisfactory Not satisfactory Assessor to tick here to confirm the results of this assignment have been sent to the student General feedback Assessor Name: Date: / / Tick here to indicate your digital signature Student Feedback acknowledgement I have received my feedback on / / Comments: Tick here to indicate your digital signature Instructions to Candidate: You have to complete this assessment in your own time and then participate in two interview roleplay Please refer to unit general information (Part 1) for assessment submission date Or confirm with your trainer and assessor You must submit this assessment with any required evidence attached, before the due date A follow-up interview may be required at the discretion of the assessor UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment In order to ensure flexibility and fairness, if you are unable to attempt this assessment, you may approach the trainer/assessor for an alternative method of assessments; a further scenario/project may be used as an alternative approach if negotiated with the assessor If you are not sure about any aspect of this assessment, please ask for clarification from your assessor Performance objectives Candidates will demonstrate knowledge and skills required to plan and manage resource acquisition Assignment Description In response to a simulated business scenario, and using work completed in Assignment 1, you will develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures and intellectual property (IP) provisions UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment PLAN AND MANAGE RESOURCE ACQUISITION Assignment required a b c Read the BBQfun simulated business information provided in Appendix (page 7) of this task and in the business documentation provided by your assessor (the same documentation provided in Assignment 1) Plan and implement physical resourcing: Review the physical resourcing activities in the action plan you developed in Assignment Elaborate on your plan by including all steps and strategies to acquire resources in accordance with organisational requirements Explain the risk management strategy needed to protect the organisation’s IP and/or ensure the organisation does not breach third-party IP Plan and implement human resourcing: a Review the human resourcing activities in the action plan you developed in Assignment b Elaborate on your plan by including all steps and strategies to recruit people in accordance with organisational requirements c Incorporate IP requirements for human resource acquisition to ensure trade secrets and confidential information is protected from theft, misuse and unauthorised distribution d Prepare to interview two recruits by organising a role-play interview with each and preparing paperwork You may wish to prepare using the interview planning template provided in Appendix (page 12) e Interview, assess and make recommendations on two potential recruits in accordance with your plan You may use the templates provided or develop your own You may want to use the assessment and evaluation template provided in Appendix (page 13) Note: Submit a portfolio of your implementation documents as outlined in the specifications below Keep copies of your work for your records UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment Assignment Submission Checklist: Candidate must submit and: participate in two interview role-plays submit a portfolio including: action plans (Appendix -2) interview plan (Appendix -4) Assessment and evaluation record with recommendations (Appendix -5) Your assessor will be looking for whether you have: ● ● ● ● ● ● ● reading and writing skills to access and use workplace information and to write a detailed resource acquisition plan using vocabulary, grammatical structures and conventions appropriate to the context writing and numeracy skills to complete planning documentation planning and organisational skills to identify IP risks and take responsibility for implementing a physical and human resource acquisition plan to achieve operational goals communication skills to present information using clear and professional English, listen and comprehend information from interviewees and confirm understanding through questioning and active listening skills monitoring skills to identify the implications and requirements for protecting IP interaction skills to communicate and empathise with candidates during interview processes, facilitate one-on-one interviews and influence direction to achieve business outcomes knowledge of organisational resource acquisition policies, practices and procedures UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment Appendix 1: Scenario – e-Commerce resourcing Background to scenario The BBQfun Board of Directors and the CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions You have been hired as an external consultant to manage operational planning activities for BBQfun’s ecommerce strategy Under the strategy, BBQfun would offer all products in an online store Stock could be stored at no extra cost at existing stores Customers would cover delivery costs Currently, BBQfun has a website, but this website lacks e-commerce functionality The website would need to be redeveloped to incorporate this functionality in line with relevant technical specifications Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy Additionally, assets such as delivery vehicles would need to be acquired New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards – legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures High-level planning has been completed and approval has been given to implement the strategy According to your plans, you are now at the stage where you must plan and then implement the resourcing required to enable the strategy Physical resourcing and human resourcing are about to commence Remember, e-commerce operations are expected to be underway by October 2014 Scenario task You will need to plan physical and human resourcing at a detailed level in accordance with all organisational requirements You are expected to deploy resourcing strategies to plan and implement: ● physical resourcing of redeveloped website (plan entire process as per organisational requirements) ● recruitment of four customer service representatives (plan entire recruitment process as per organisational requirements; you will need to demonstrate implementation through interviewing and assessing two candidates) Note: You may consider the management team of BBQfun, including warehouse team leaders to be human resources for the acquisition of physical resources Use description of their roles in operational planning when assigning responsibilities UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment Physical resourcing Consultation with the management team at BBQfun has provided you with the following information: ● Three website developers will bid for the contract to redevelop the existing website: Company Bid Ace developers $70,000 Premier Tech $80,000 Innovative Technologies $90,000 The budget for the redevelopment is $100,000 ● Bids have been analysed as follows ● Ace Developers Factor Innovative Technologies Premier Tech Weight Score Weighted Score Weighted Score Weighted (S) score (S) score (S) score (W x S) (W x S) (W x S) Maintenance x1 2 3 3 Range of features: ● payment options ● integration with existing systems x3 6 Future-proofing: ● ability to be upgraded as technology improves x5 15 30 30 x10 40 40 60 Quality: ● usability for customers Total 63 79 99 Price (% of budget) 70 80 90 Total score/price (final assessment of bid quality) 90 98.75 110 UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment Human resourcing Consultation with the management team at BBQfun has provided you with the following information: ● The budget for recruitment of four online customer service and sales representatives is $30,000 The breakdown of costs is as follows: Advertising $5,000 Recruitment consultant $10,000 Your time $10,000 Contingency $5,000 You now have three suitable online customer service and sales representatives ● You have two more candidates to interview ● The candidate is required to have the following skills and attributes: ○ enthusiastic and motivated ○ attention to detail ○ compliance with organisational requirements ○ takes initiative ○ problem solver ○ two years’ experience in online sales ○ telephone and keyboarding skills ○ ability to learn features and benefits of products to discuss with customers ● The following skills and attributes are not strictly required, but desired: o marketing and sales formal training ● o knowledge of BBQfun’s product line o familiarity with CRM systems UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 BSBMGT517 Manage operational plan – Part 3: Assignment Appendix 2: Action plan template Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing) Date Person responsible Budget or resources (where applicable) UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 10 BSBMGT517 Manage operational plan – Part 3: Assignment Appendix 3: Expenditure payment approval form For completion by person verifying payment: Date Invoice date Payee name: Job/project number: Project title: Description of payment: Payment amount: $ ex GST inc GST Signature of person verifying payment Signature of delegated manager For completion by finance: Account number Approved: Account name Amount Total Payable: $ Date: Director: CEO: Finance manager: UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 11 BSBMGT517 Manage operational plan – Part 3: Assignment Appendix 4: Interview planning template Planning aspect Description Time Type of interview Objectives Approach and style Schedule Topics and questions UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 12 BSBMGT517 Manage operational plan – Part 3: Assignment Appendix 5: Assessment and evaluation template Candidate: Question Ideal answer contains: Number of possible points Score 1 2 3 4 5 6 Total Recommendation: (To be completed by Assessor) UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 2018 13 BSBMGT517 Manage operational plan – Part 3: Assignment Satisfactory Did the candidate: Yes No Participate in two interview role-plays? Submit a portfolio that includes: ● action plans ● interview plan ● assessment and evaluation record with recommendations? Complete the assignment within the agreed timeframe? Performance indicators: (To be completed by Assessor) Satisfactory Did the candidate: Yes No In physical resource planning, include steps and strategies that are in accordance with organisational requirements? In physical resource planning, explain risk management to manage IP rights and responsibilities? In human resource planning, include steps and strategies that are in accordance with organisational requirements? In human resource planning, incorporate activities to manage IP rights and responsibilities? Implement human resourcing through interviewing two potential recruits in accordance with candidate’s human resourcing planning and organisational requirements? Recommend a selection out of the two potential recruits based on evaluation of recruits following the interview process? Comments: Assignment Final outcomes: UNIVERSITY PREPARATION COLLEGE Satisfactory Not Satisfactory Version 18.1 Sept 2018 14 ... 17/06 /20 18 Riaz Mahmood New Created using IBSA resources as per BSBMGT5 02 R1, 25 - 03- 20 15 18.1 25 /09 /20 18 Thuy MV Formatted and minor changes UNIVERSITY PREPARATION COLLEGE Version 18.1 Sept 20 18 BSBMGT517. .. Framework UNIVERSITY PREPARATION COLLEGE 27 Greenfield Parade, Bankstown (Sydney), NSW 22 00 Tel (61 2) 9791 6 020 , Email: info@upc.edu.au, Web: www.upc.edu.au UPC © 20 18 Copyright Important: The product... S) Maintenance x1 2 3 3 Range of features: ● payment options ● integration with existing systems x3 6 Future-proofing: ● ability to be upgraded as technology improves x5 15 30 30 x10 40 40 60 Quality: