Chapter2_The Business Analysis Process Model

BUSINESS ANALYSIS Chapter 2: The Business Analysis Process Model HCM – Apr-21 4/7/2021 Objectives Be able to: Understand creative problem-solving approach Explain the Business Analysis Process Model Understand Procedure, Inputs, Outputs and Techniques in each phase of Business Analysis Process Model 4/7/2021 Trang Agenda An approach to problem-solving  Introduce  Example The Business Analysis Process Model  Investigate situation  Consider perspectives  Analyze needs  Evaluate options  Define requirements  Delivering changes 4/7/2021 Trang An approach to problemsolving  Business analysts  Examine the entire business area  Take a thoughtful or even creative approach to developing ideas for solutions  Creative problem-solving:  Develop innovative ideas in order to respond to changes in the business environment, including actions from competitors  Many people find this difficult because feel under pressure to produce ideas quickly 4/7/2021 Trang An approach to problemsolving Mess finding Data finding Problem finding Idea finding Solution finding Acceptance finding 4/7/2021 • Understand the complexity of the problem situation, document with a rich picture or mind map • Analyse opinions, concerns, knowledge and ideas identify where supporting data will help quantify this information • Using the work of the two previous stages uncover the heart of the problem • Use creative problem solving techniques to generate a wide range of ideas e.g brainstorming, assumption reversal, random words or pictures • Evaluate the ideas that could provide solutions to the problem(s) • Is concerned with managing the • implementation of the solution Trang EXAMPLE: INVIVO DIAGNOSTICS A $300M pharmaceutical company built on the strength of a single product that accounts for over 75% of revenues In 18 months, the patent for this product will expire The CEO wants to explore ways to plug the expected $100-$200M revenue gap as revenues from this product decline 4/7/2021 Trang Mess finding  What problems or opportunities we face?  Where is there a gap between the current situation and the desired one?  What are the stated and unstated goals?  This stage is complete when we have:  A description of the situation  Identified (not gathered) key facts and data 4/7/2021 Trang Data finding What are the symptoms and causes? What measures of effectiveness seem appropriate? What actions are available? This stage is complete when we have:  Found and organized relevant data  Made initial hypotheses about problem causes and solutions 4/7/2021 Trang Problem finding Which is the most important problem? Is this problem like others we have dealt with? What are the consequences of a broad versus narrow problem statement? This stage is complete when we have produced a working problem statement 4/7/2021 Trang Idea finding What decisions are open to us? What solutions have been tried in similar situations? How are the various candidate solutions linked to outcomes of interest? This stage is complete when we have produced a list of potential solutions  Perhaps also a list of advantages and disadvantages 4/7/2021 Trang 10 ... Document analysis Trang 18 Documenting business situations Rich pictures Mind maps Business process models Spaghetti maps Fishbone diagrams 4/7/2021 Trang 19 The Business Analysis Process Model. .. problem-solving approach Explain the Business Analysis Process Model Understand Procedure, Inputs, Outputs and Techniques in each phase of Business Analysis Process Model 4/7/2021 Trang Agenda An... your life and use problem-solving approach to resolve it 4/7/2021 Trang 13 The Business Analysis Process Model Business strategy and objectives Investigate situation Consider perspectives Analyze