Working in multicultural environment challenges and career preparation for vnu is students

Proceedings the 10th students scientific research conference Working in multicultural environment: Challenges and Career Preparation for VNU-IS students Group sciences: Nguyễn Ngọc Diệp Nguyễn Thanh Hiền Đỗ Thị Cẩm Thuý Class: IB2015F Science advisor: Nguyễn Thị Minh Huyền 613 Proceedings the 10th students scientific research conference CHAPTER I.OVERVIEW OF CULTURE IN BUSINESS AND CAREER PREPARATIONCONCEPTS AND THEORIES Definition of culture and culture influence on people According to statistics, there are more than 400 different concepts of culture in different worlds The concept we are looking for is culture in general and business culture What is culture, in general? Under the view of Kim Ann Zimmermann: “Culture is the characteristics and knowledge of a particular group of people, encompassing language, religion, cuisine, social habits, music and arts” Business culture is a part of the general culture According to www.businessculture.orgwebsite, business culture is related to behaviour, ethics, etiquette and someting like that A business culture will include organisation’s values, visions, working style, beliefs and habits In a multicultural environment, the difference is the origin of many problems The most important consideration in this regards is the difference in culture Why is culture? Culture affects the individual in the community from childhood to adulthood through education and self-observation of the surrounding environment This helps to shape awareness of values, beliefs and behaviors When these factors become subconscious and habitual, it is very difficult to change even when these people are in a differential environment (multinational environment) The truth is that cultural differences of each nation are often reflected in the behavior of its people In the multicultural work environment, people with different values and behaviors working together will lead to negative and judgmental psychology, which is a great barrier to acceptance, understand and cooperate 614 Proceedings the 10th students scientific research conference Working in multicultural environment We are in the early decades of the 21st century and globalization is exploding all over the world International co-operation and multinational organizations are increasingly common, which leads to the emergence of concepts and theories of multicultural environment Within the scope of this article, we would like to talk about "Working in multicultural environment." In a multicultural environment, the difference is the origin of many problems The most important consideration in this regards is the difference in culture Why is culture? Culture affects the individual in the community from childhood to adulthood through education and self-observation of the surrounding environment This helps to shape awareness of values, beliefs and behaviors When these factors become subconscious and habitual, it is very difficult to change even when these people are in a different environment (multinational environment) The truth is that cultural differences of each nation are often reflected in the behavior of its people In the multicultural work environment, people with different values and behaviors working together will lead to negative and judgmental psychology, which is a great barrier to acceptance, understand and cooperate According to Neil Kokemuller’s thought,working in multicultural environment means working in an environment having cultural differences exist among the people Similarly, working in an organization having staffs with different cultures (from different nations) can be considered as working in multicultural environment There are famoustheories about multi-culture which can help us clarify the culture differences inmulticultural working environment The most porpular ones are Geert Hofstede's cultural dimensions theory and Trompenaars’ Seven Dimensions of Culture theory The first theory we will discuss is Geert Hofstede's cultural dimensions theory Geert Hofstede's cultural dimensions theory: 615 Proceedings the 10th students scientific research conference Six dimensions of national culture are based on the study ofProfessor Geert Hofstede his teams Professor Geert Hofstede undertook one of the most comprehensive studies on how cultural values in the workplace are influenced by culture.Hofstede's cultural dimensions theory is a framework for cross-cultural communication.The theory was one of the first quantifiable theories that could be used to explain the observed differences between cultures Culture's Consequences, the book which combines his research was published in 1984 The Hofstede model of national culture consists of six dimensions These dimensions are: 1) Power Distance Index (PDI) This dimension represents the extent to which the less powerful members in a society accept and expect that power is distributed unequally The basic problem here is the way society deals with inequalities among people A society with a large power gap means that the level of inequality is relatively high and is constantly increasing over time Society accepts the unfair distribution of power and everyone understands their place in society In these countries, there is a great gap between the powerful and the weak Malaysia, the Philippines and some Middle Eastern countries are typical countries of great power distances Vietnam is also one of the societies with high power distance In contrast, in societies with low power distance, the difference between the strong and the weak is very small Power is distributed equally in society and all members of society see themselves as equal with others In Scandinavian countries, for example, in Denmark and Sweden, governments set up tax and social welfare systems to ensure that their country maintains relative equality in income and power The United States has a relatively low power gap In companies, the degree of management stratification and arbitrariness in leadership will determine the power gap In enterprises, the great difference in power, along with the dominating management style puts the power on top leaders and employees have no right to give decisions themselves Organizations are centralized Almost everything should consulted at the highest level to get answers And in companies with low power margins, managers and their employees are 616 Proceedings the 10th students scientific research conference more equal, working together more to achieve the company's goals Groups’ power plays an important role 2) Individualism Versus Collectivism (IDV) This dimension talk about the degree of interdependence a society maintains among its members The issue addressed here is whether people´s self-image is defined in terms of “I” or “We In other words, this dimension works on how culture evaluates an individual, according to how that person does or according to which group he or she belongs to Individualism can be defined as a preference fora loose social framework in which individuals are expected to look after themselves and their immediate families People are often less connected and share less responsibilities Each person tends to be interested only in his own interests These societies prefer individuality to collective solidarity Democracy, individual initiative and achievement are highly valued Competition is the norm and whoever competes best will wins the prize Australia, Canada, the United Kingdom and the United States are individualist countries Collectivism is a preference for a rigid framework in society in which individuals may expect relatives or members of a particular group to look after them in exchange for unquestioning loyalty Interpersonal relationships play a more important role in individual preferences Business is conducted on the basis of teamwork in which collective opinions are always valued The organization is more important than all, since life is a cooperative relationship Solidarity and agreement help maintain the harmony, which is sometimes more important than honesty Emotion and feelings are suppressed to create a harmonious working environment China, Panama and South Korea are typical examples of a collectivist society Vietnam also belongs to this group 3) Masculinity Versus Feminity (MAS) Masculinity/Femininity is the concept of a social orientation based on the values of masculinity and femininity 617 Proceedings the 10th students scientific research conference The Masculinity expresses the social priority of achievement, heroism, assertiveness, and material rewards for success Masculine cultures tend to value competition, assertiveness, ambition, and accumulation of wealth Society is made up of assertive men and women, focused on careers and earning money Success is defined by the winner or best in field – a value system that starts in school and continues throughout organisational life Examples include Australia, Japan The United States is also a country with relatively high masculinity Spanish-speaking cultures are also masculine and express a passion for work, boldness and competition In business, masculinity is expressed in active, confident, dynamic behavior People live to work, rather than work to live In contrast, femininity, a priority for cooperation, humility, care for the weak and quality of life Society is generally more consensus In feminine cultures, such as in Scandinavia, both men and women are focused on maintaining their role, interdependence and concern for the less fortunate The welfare system is highly developed and the state often has subsidies for education Quality of life is the sign of success and being or not being outstanding is not very important Conflicts are resolved by compromise and negotiation Incentives such as free time and flexibility are favored Vietnam is a kind of feminine country In the context of masculine and feminine business, it sometimes related to as “tough versus tender” cultures 4) Uncertainty Avoidance Index (UAI) The Uncertainty Avoidance dimension is the extent to which members of a society feel uncomfortable with uncertainty The main point is how people in a society deals with the fact that the future can never be known: If they try to control the future or just let it happen In a society with high levels of risk aversion, there is a cultural tendency for team members to make the safest, most conservative decisions, despite any emotional outbursts People often set up organizations to minimize risk and ensure financial security.Leaders take time to make decisions because they must take into 618 Proceedings the 10th students scientific research conference account all possible risks Belgium, France and Japan have relatively high levels of risk aversion Low risk societies often help members get acquainted with and accept uncertainty Managers are quick and responsive when taking risks so they make decisions fairly quickly People accept everyday life and work because they are not worried about the future They tend to compromise abnormal views and activities which are different from theirs because they not feel frightened This kind of society maintains a more relaxed attitude in which practice counts more than principles and deviance from the norm is more easily tolerated India, Ireland, Jamaica and the United States are the best examples for countries with low level of uncertainty avoidance Vietnam also gets low score in this dimension 5) Long Term Orientation (LTO) In any society,people always have to deal with the challenges in present and future while also have some links to the past This aspect reflects the extent to which people and organizations delay their satisfaction to achieve long-term success This dimension was only added recently, so it lacks the depth of data of the first four dimensions Societies with low scores in this dimension usually want to maintain traditions and norms over time while considering social changes with suspicion Short-term orientated cultures are likely to focus on short-term gains in life Business is putting importance on success during a short-term basis, with quick results being rewarded Generally, many countries which get low score in this aspect often has shorter history, example for American nations such as United States, Canada, Mexico Societies which have high scores, have more realistic approachs: they encourage saving and effort in modern education as a way to prepare for the future business and people in long-term cultures tend to look at the long-term when planning and living They focus on time for years and decades Business is about patience and playing the long game The long-term aspect is most evident in the 619 Proceedings the 10th students scientific research conference Asian values of ethics - the traditional cultural orientations of some Asian countries, including China, Japan and Singapore 6) Indulgence Versus Restraint (IND) This sixth dimension is the extent to which people try to control their desires and impulses It is still relatively new so it has less data and fewer countries than the previous dimensions Indulgence stands for a society that allows people's basic and natural satisfaction to enjoy life and having fun freely Indulgent cultures place more importance on freedom of speech and personal control Personal happiness and freedom are highly valued Employees may be more likely to leave an organization when they are not happy in their role Most countries in America and Oceania score high in this aspect Restraint stands for a society that suppresses satisfaction and regulates it by strict social norms In restrained cultures there is a greater sense of helplessness about personal destiny Restrained societies not put much emphasis on leisure time and control the gratification of their desires People with this orientation have the perception that their actions are restrained by social norms and feel that indulging themselves is somewhat wrong Most countries in Europe and Asia, include Vietnam, are examples for this kind of culture For a closer look, here are charts which present six dimensions’ values of Vietnam and some strategic partners, as well as some developed economies all over the world, evaluated by Hofstede 620 Proceedings the 10th students scientific research conference Object 160 Object 163 621 Proceedings the 10th students scientific research conference Object 165 Object 167 622 Proceedings the 10th students scientific research conference Fact and findings as below: 1st Recruiter: Trang Tran – HR Director – Deloitte Vietnam Q1: Communication skill, Negotiation skill, Time management skill, Teamwork skill and Problem-Solving skill Q2: Language standards and other professional working standards Q3: Avoid using mother tongue too much in workplace 2nd Person: Sung In Gyoung - HR Director – LG Display Vietnam Q1: Soft skills Q2: Safety and Ethical requirements Q3: Avoid being isolated in workplace 3rd Person: Thoa Le – HR Director – Coca-Cola Vietnam Q1: Communication skill, Critical thinking and Brainstorming Q2: Professional Working Standards, Clarifying key responsibilities, Fair Competition at work Q3: Improve adaptability to a new cultural working environment 4th Person: Que Anh – HR Director - McDonald’s Vietnam Q1: Personal Development skill, Teamwork skill, Problem-Solving skill Q2: Ability to work to tight deadlines, Creativity, Flexibility Q3: Improve working morale 5th Person: Patricia Marques – Starbucks’ CEO in Vietnam Q1: Stress management, Goal setting, Communication skills Q2: Physical Strength, Dedication, Being Hardworking and careful Q3: Improve “Sharing Culture” In addition, we surveys on recruiters' requirements from some multinational company at Vietnam at their official website or job search sites, we have the following statistics: 647 Proceedings the 10th students scientific research conference Samsung company:  Good presentation & communication skill  Hard working & careful  Ability to work individually or in team  Good English communication  Computer/IT/Microsoft Office fluency  Strong customer service orientation, problem solving skills  Strong written/verbal communications skills  Solid time management skills when faced with competing priorities and tight deadlines Canon company:  Work for the company in long-term and under high pressure  Be organizable and draw up the controlling store, cargoes, human plan  Associate with other groups in section, department to get the concerned job done  Good communication and make speech in front of supervisors Fact and finding analysis From the interviews and statistical information above, we have the following conclusions: The skills employers need for employees are: 2.1 Teamwork skill If you can’t work in a group or can’t get along with others, no matter how good you are, the employer will not appreciate you Through group activities, jobs, meetings, many members will make a lot of different ideas; there will be many ways to solve the problem You should give advices to help colleagues solve their problems and comment on their work to help them make things better You will also be helped by other colleagues when you have a problem Unskilled, low skilled employees can self-compensate for deficiencies if they work well with their members Teamwork helps colleagues work together and provide resources that others lack 648 Proceedings the 10th students scientific research conference “While your strength may be creative thinking, a coworker might shine in organization and planning,” Dave Mattson writes at Sandler Training “… A team works well together because team members rely on each other to bring individual talents to the table.” Teamwork also helps employees adapt on social cues from their co-workers This is crucial when working in multinational environment Teamwork support colleagues to express opinions about what they feel is satisfied or not, so it motivates team spirit, encourages positive attitude “Job-training and apprentice programs are increasingly factoring soft skills into their technical training curriculum,” Tess Taylor writes at HR Drive “We saw a number of soft skill courses — Communication, Time Management and Management Fundamentals — topping the list of Most Popular LinkedIn Learning Courses this past year.” Vietnamese idiom has the following sentence: "Hoc thay khong tay hoc ban" (Better learn your friend than your teacher) Teamwork creates opportunities for co-worker training, which can bring to employees more experience than other managers or leaders 2.2 Problem solving skills In every company, problem solving is one of the key skills employers seek in job applicants Any employee, regardless of position in the company, from the lowest to the highest, needs skill to solve the situation Every day, we face a lot of problems, problems that come from within us, problems that happen in our lives Employers want to hire someone who can take on the challenge and find a solution Example: • Find out the problems and come up with different solutions • Gather information as needed • Evaluate and analyze aspects including the strengths and weaknesses of those solutions and make the final choice Employers want your problem-solving skills to be displayed in your cover letter, resume and registration materials Be prepared to discuss the specific ways in which you used your problem solving skills in interviews 649 Proceedings the 10th students scientific research conference In interviews, prospective employers look forward to hearing a coherent story about the specific ways in which you have used problem solving skills So be ready to describe the situation you encountered in previous roles, the processes you follow to address the problems, the skills you have applied, and the results of your actions The interviewer may also provide an example of a potential problem and then ask you to outline the steps you should take to resolve the problem To prepare, think about the problems that often arise in your field 2.3 Communication Communication is at the core of every relationship, especially building relationships at a multicultural company Everything you acquire in companies essentially are due to the communication process Therefore, reading, writing, speaking and listening well is very important to lead to the success of the work to help you and your company achieve the goal When you want a job, from the steps written CV and interview skills occupy a large role in answering the question "Are you impressed with the employer or not?" and "Do you get this job?" Developing communication skills can help employees in all aspects of lives, from their professional life to social gatherings and everything in between The ability to transmit information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked It’s never too late to work on your communication skills and by doing so improve your quality of life If employees are applying for jobs or looking for a promotion with their current employer, they will almost certainly need to demonstrate good communication skills Communication skills are needed to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor their language to the audience, listen effectively, present ideas appropriately, write clearly and concisely, and work well in a group Many of these are essential skills that employers seek Verbal communication is all about what we say, which is an important way of getting our message across The words that we choose can make a big difference to whether other people understand us Consider for example, communicating with a young child, or with someone who does not speak our own language very well You need to use simple 650 Proceedings the 10th students scientific research conference language, short sentences, and check understanding regularly It is quite different from a conversation with an old friend whom you have known for years, and with whom you may not even need to finish your sentences Reflection and clarification are both common techniques used in verbal communication to ensure that what you have heard and understood is what was intended - you can find out more on our pages on Reflection and Clarification Questioning skills are one very important area of verbal communication, often used in clarification, but also to extract more information, and as a way to maintain a conversation Another type of communication is Non-verbal communication Using our voice is only the top of the iceberg This includes non-verbal signals, gestures, facial expression, body language, tone of voice, and even our appearance Listening is a vital interpersonal communication skill When we communicate we spend 45% of our time listening Most people take listening for granted, but it is not the same as hearing and should be thought of as a skill 2.4 Writing Skills The high-tech world emphasizes skills such as programming and analysis, but that doesn’t mean basic fundamental skills are not in demand In fact, Kaleigh Moore at Inc unearthed some startling statistics about writing in the workplace and how much it’s costing companies: • Businesses spend 3.1 billion USD annually on remedial writing training • Out of that budget, 2.9 billion USD is spent on current employees, not new hires • Fifty percent of employers take writing skills into consideration when hiring • Eighty percent of employers evaluate writing skills when then the employee is on a professional advancement track Indeed, writing is not the only skill that has fallen by the wayside in the era of text and email Many career experts have seen a widening skills gap as education systems try to keep up with modern advances “We can say that the increase in dependence on technology and the recent Great Recession has widened the skills gap,” Katie Bardaro at PayScale tells Fast Company 651 Proceedings the 10th students scientific research conference Universities are trying to teach the latest technology and struggling to keep up, which means there isn’t time and space to cover the fundamentals 2.5 Adaptability: Ability to adapt is a skill refers to the ability of a person to change his or her actions to fit a new situation We must change our way of life because our world is changing every day In the multicultural business environment, there are too many problems that employees face, such as foreign language, culture, race, religion, beliefs To be able to integrate step by step, adaptive skills are extremely important In all inquiries and interviews, the employer requires the applicant to be fluent in English While different cultures are also the cause of fundamental conflict in multinational companies, how employees adapt to cultural differences will help them survive in this environment Adaptability is not just about changing something or adjusting for a situation It includes being able to change effect in a smooth, timely process of action, without any major obstacles For employees, they must develop adaptive skills New educational programs and courses are introduced every now and then, new rules and regulations spring up within organizations and industries etc Therefore, it is necessary to adjust favorably and quickly with these changes with little difficulty The degree to which students meet the requirements of the employer Through discussions with employers, through a process of investigation and analysis, it can be seen that for students of global branches such as training programs provided by International School, especially the two programs International Business and Accounting, Analysis and Auditing, recruiters have common skills requirements: teamwork skills, communication skills, problem-solving skills, writing skills and adaptability 3.1 Teamwork skills Compared with the current situation of International School’s students, it can be seen that the proportion of students who meet the teamwork skills is quite good, about 33% of students surveyed In any subject of the programs, there are exercises, group projects with a diverse membership of to people Group work is often and with 652 Proceedings the 10th students scientific research conference varying levels of demand, with team members constantly change rather than fix which help improve teamwork skills of students 3.2 Communication skills Communication is the second requirement that employers make It is difficult to talk about the level of students’ response to this skill The reason is,the number of students who feel most confident about this kind of skill is higher than those of any other skills (33%), and however, communication is also the top weakness of another 34%, according to the survey In fact, communication skills depend on self confidence, sense of initiative, experience and attitude of each person more than the support and influence from external environment 3.3 Problem solving skill This is actually important kind of skill that employers require from an employee in a dynamic and professional working environment such as international companies and companies with international elements Unlike writing, communication, computer skills , these skills are much more difficult to evaluate We have done an interview with 20 students and the result received is not as expected 14/20 asked students said they felt problem solving skills was a very abstract concept and it was difficult to give a specific rating Students explained that their ability of problem solving fluctuates quite often and randomly, sometimes they handle well, sometimes not This shows that most of our students have not mastered problem solving skills well and stably This is also understandable because problem solving is not a skill that is taught separately and is regularly mentioned in Vietnam Opportunities for students to practice are very few, and the situations are staged, simulated in the form of role play or some other similar kinds, with the support of lecturers As a result, it does not actually make sense Moreover, problem-solving skill depends not only on flexibility, knowledge, but also on experience, which students often have very little Nevertheless, it does not mean that students are allowed to assume that they are less skilled is something normal If they are inexperienced, then they need to show their learning spirit, and we believe that the active and flexible learning spirit will partially offset the deficiency in this skill 653 Proceedings the 10th students scientific research conference 3.4 Business writing skills Employers also require students the ability of writing documents used at work, which 17% of students consider to be their least skill The rest does not consider these skills weakness, it is just not the strongest of them, which means they are not confident about it but if they have to do, then they are still able to We understand that in our training programs there is also place for this skill, but time spent on theories are much more than time for practice This is a skill, followed by certain frameworks, such as form or language, so mistakes are inevitable Hence, the more practice time students have, the better skills they get 3.5 Adaptability According to the survey, the percentage of students concerned about their adaptability is quite low, below 20% The rest did not feel that their adaptability was poor Studying for four years in an international-style environment helps students learn how to adapt, or at least helps students become aware that adapting is a must-have condition to integrate with the current environment CHAPTER IV PROJECT OUTCOME 1) Product idea Considering the needs and recommendations of those surveyed students, who are going to graduate, also the objects to which this research topic is oriented, the product to which we refer is a website with following functions: Job search, CV-writing and job-interviewing consultancy, and career selection consultancy 2) The necessity of product International School is now providing no specific programs to support students in career preparation This is a disadvantage for students, because the majors with the largest number of students are also the most competitive sectors in this age of globalization 654 Proceedings the 10th students scientific research conference 3) Reasons According to the results of the survey, 52% of the students surveyed hope the faculty will set up an advisory, guidance and job search assistance website, for some reasons presented in the previous part That is not the only reason for our decision The main reason for this choice is its necessity for not only students but also the faculty to compensate for the shortcomings of the program that the department has been organizing It also offers more opportunities for students to find jobs that fit their needs We not consider seminars or workshops not organized by the faculty Annual events such as the Job Fair in this May are great opportunity for all our students, with job opportunities and direct recruitment This is also what the students hope to see according to the survey But just like the name, this event is only held once a year, along with few other events We understand that it is general, as these events require not only large expenses but also long preparation time Students with inflexible schedule will easily miss the opportunity And what we want is to support students anytime, anywhere Colloquies with the speakers, with employers are also organized, but with occasional levels This kind of event is very useful in helping students know and understand the requirements of employers, which is beneficial for any student These events have the same disadvantages as annual events such as job fair, it is rigid time, in spite of requiring less time to arrange and prepare Exchange programs with foreign universities or cooperative programs appear more frequently There are good opportunities to live and study, work in real foreign environment The problem is that these programs usually only enroll one or several students each, and there are also requirement in GPA It means that the number of students who can and has the opportunity to participate is very small The exchange program will also take place over a long period of time, which will inevitably affect the learning schedule of our students It can be seen that the events and programs that the faculty has been organizing bring real insights and opportunities, but there are disadvantages of time and place Exchange or cooperation programs limit the number of participants Students not have to worry about those things with a website available 24/24 655 Proceedings the 10th students scientific research conference Product description As mentioned previously, the website we hope to create would help our students in job searching, CV writing and job interviewing, and career selection Job-search supporting tool For senior students looking for a job to complete a graduate internship or for a graduate, finding a suitable job is not an easy task Students in this stage are not familiar with different working environments, not know which type the environment or work will match their characteristics, passion, and love Based on that, we propose to build a job search application by field, job position, and job characteristics Fields can be understood as sectors, such as cosmetics, food, communications, tourism, etc The location here can be referred to as business, consulting, auditing, accounting, finance, human resources… The Job characteristics include hours of work, job requirements for a candidate, job characteristics, job description… On the internet now there are many job search support websites like mywork.com, careerlink.vn, careerbuilder.vn For our students, these sites have a common drawback, that is it have a pretty wide range of jobs in many fields which are unrelated or very little relevant to the expertise of the students At the same time, senior students or graduates of our school often not have a very specific shape of the job they are looking for (because of inexperience), thus it would be easy to be confused and spend a lot of time to test, choose The website that we propose will select only those jobs that are suitable for the students of our school, especially in the field of study, before posting to the web Students can choose the job characteristics they want under each tag, the web will offer jobs with those characteristics, arranged in order of priority for the students to consider In other words, this can be considered as a filter that helps students find jobs that are tailored to their desires This filter has the advantage of being able to divide up types of work more specific and detailed compare to other webs Students can submit their application online After selecting the suitable job, the web will inform the students and confirm if they want to send the application to the recruiter of the company Accompanying that, if a student meets certain criteria of the 656 Proceedings the 10th students scientific research conference department, the faculty will assist with sending the recommendation letter along with the required achievements Outstanding applicants will be placed on the web for the purpose of providing students of the following courses with writing methods, as well as job requirements Application is stored and published only when having the senders’ allowance The skills mentioned above are just the general requirements of employers Every job, every employer has their own specific requirements Profiles stored, along with the filter will help students to identify the characteristics of the job they have met and the skills they need to cultivate in order to increase their competitiveness Curriculum vitae writing and job interviewing consultancy 2.1 Curriculum vitae writing consultancy Why is CV important? Writing a CV is the first step in a job application process Normally, only when CV is passed, candidates can have the opportunity to enter the next round CV is the first impression of every candidate in the eyes of the employers With the increasing demand for jobs, especially in the field of economics, there will be hundreds or even thousands of applicants for a good job With such great number of CV, an employer will only spend a few seconds scouring their CVs Hence, an impressive CV is extremely important A competent person could miss a good job just because his CV does not impress the employers The cause may be inharmonious layout, too long content or lack of information These are the most common mistakes people make when writing CVs, especially new graduates In International School, CV writing skills have been included in the content of the soft skills curriculum But the disadvantage is that the amount of time for CV writing guidance is limited within a part of a class time Writing CV is also a practical skill, and it is quite difficult for lecturers to check and give comment for each student during the lesson Therefore, we suggest to post on the website the contents related to the guidance to write a CV, including:  The basic skills and rules when writing CV  Some impressive CV templates for students to refer 657 Proceedings the 10th students scientific research conference  Online counseling to help students solve problems 2.2 Job interviewing consultancy Job interview is the next step in the application process, usually after the candidate has passed the CV review round This interview often takes place in the form of a candidate sitting in a closed space, facing the company's recruiters, answering their questions This environment creates tremendous pressure for fresh graduates inexperienced applicants Candidates can easily lose their composure, leading to lack of persuasion and some mistakes in the interview However, this is irreversible When a person has multiple choices, they choose the one that works best for them Interview is a tool to help employers select the right people they need It can be considered as an overview test to assess candidates' attitudes, level of confidence, honesty, adaptability, ability to communicate, negotiate And for each person, when we cannot change the external environment, we seek for a way to adapt it The website will support students by providing useful information about basic rules and skills when interviewing along with 24-hour online counseling In addition, the website will provide a small space, like a forum, so students can share, exchange experience to interview This will help students not be surprised and mentally prepare Online consultancy will also be available in this aspect Career selection consultancy In society nowadays, there are still students who consider studying, going to school and going to work is a natural thing, they not even know what they want or need They find it hard to find a suitable job From that reality, we see that it is necessary to have a tool to help students recognize their needs and desires for future work, to find a job that suits them, so that students, to some extent, have a clear orientation and find a sense of confidence and interest in certain jobs At this site we have another proposal: a comprehensive, meticulous, and scientificallybased test model to suggest a number of jobs that fit the strengths, interests, needs of students There are now many user-favorite tests such as the Myers-Briggs Type Indicator (MBTI), Holland's Six Personality Types, which can help people to 658 Proceedings the 10th students scientific research conference understand themselves and suggest jobs which could be suitable for them The test model can be a combination of existing tests such as the MBTI for students to follow their individual needs without the need to spend time looking for and referencing user reviews The remarkable thing about this model is that it not only gives students a general result, and then over In fact, when students are confused among choices or having no direction, whether the model provides students with a clear result is just not enough to help them feel confident and determined to pursue a certain choice We believe that an attached online mentoring system will provide more in-depth counseling when students have more questions Students will be contacted directly with the counselor the trainers involved - about the obstacles themselves to find the right direction for themselves Counselors are experienced in the field of career counseling and have a great deal of experience and knowledge in their field of counseling REFERENCES Neil Kokemuller 2016,The Definition of Multicultural in the Workplace, Hearst Newspapers, 12 February 2018, Geert Hofstede.NATIONAL CULTURE, Hofstede Insights, 12 February 2018, Geert Hofstede.COMPARE COUNTRIES, Hofstede Insights, 12 February 2018, The Mind Tools Content Team., Hofstede's Cultural Dimensions, Mind Tools, 659 Proceedings the 10th students scientific research conference Van Vliet 2015 Trompenaars Cultural Dimensions, ToolsHero, 12 February 2018, The Mind Tools Content Team., The Seven Dimensions of Culture, Mind Tools, The Eller Professional Development Center 2017, Career Preparation, A.Eller colledge,13 February 2018 Tertiary Education Commission 2016, Career theory and models, Careersnz,13 February 2018 Passport to Trade 2.0’s writers 2016, Business Culture, Passport to Trade 2.0 13 February 2018 10 CurrencyFair 2017, 10 Essential Skills For International Business, CurrencyFair Blog, February 21, 2017 660 Proceedings the 10th students scientific research conference 661 ... our students in job searching, CV writing and job interviewing, and career selection Job-search supporting tool For senior students looking for a job to complete a graduate internship or for. .. Focus and Last Year: Implementation Before a detailed analysis of Career Preparation when working in a multicultural environment, we will discuss some of the doctrines and models of Career Preparation. .. year students of International School in present) This is also the main reason for the survey’s focus on students of the two majors International Business and Accounting, Analysis and Auditing