The factors impact the positive work behaviors at PV trans

MASTER OF BUSINESS ADMINISTRATION INTERNATIONAL PROGRAM  RESEARCH PROJECT (BMBR5103) THE FACTORS IMPACT THE POSITIVE WORK BEHAVIORS AT PV TRANS STUDENT’S FULL NAME : MAI VAN HUY STUDENT ID : CGS00019378 INTAKE : MARCH 2015 ADVISOR’S NAME & TITLE : NGUYEN THE KHAI (DBA) ADVISOR’S ASSESSMENT …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………… ADVISOR’S SIGNATURE (July 2016) NGUYEN THE KHAI (DBA) ACKNOWLEDGEMENTS Dear Dr Khai, I always think that you are great lecturer Your advices and support gave truly to help the progression and smoothness of my study in Business Research Methods course Moreover, you had even personally gone through and give valuable advised on our paper to every individual in class I thank you very much I also especially thank to my members of family, friends, colleagues, PV Trans mobilized and helped me to finish this research Best wish for all, Mai Van Huy Student CONTENTS ABSTRACT PART - INTRODUCTION About PV Trans History Vision and Mission Scope Contact Research problem statement Research objectives Research scope PART - LITERATURE REVIEW Definition of constructs Positive Work Behaviors Career Commitment Career Satisfactory Procedural Justice 10 Perceived Organizational Support 12 Argument for the relationship among the constructs 13 Vroom’s expectancy theory 13 Maslow’s theory 14 Hackman and Oldham’s job characteristics 16 Goal setting theory 17 Herzeberg’s two factors theory 18 Hypotheses 21 Research model 21 PART - METHODS 22 Data collection 22 Positive Work Behaviors 22 Career Commitment 22 Career Satisfactory 23 Procedural Justice 24 Perceived Organizational Justice 24 Data collection progress 26 Data analysis 26 PART - RESULTS 27 Cronbach‟s Alpha 27 Statistics information 27 Descriptive statistics 27 Correlation statistics 28 Hypotheses testing 30 Hypothesis suggested (H1) 30 Hypothesis suggested (H2) 30 Hypothesis suggested (H3) 31 Hypothesis suggested (H4) 32 PART - CONCLUSIONS 32 Discussion and recommendation 32 Limitation of research 37 REFERENCES 38 APPENDIX 42 Appendix 1: Survey 42 Appendix 2: Presentation 48 FIGURE & TABLE Figure : Research model 21 Table : Positive Work Behaviors 22 Table : Career Commitment 23 Table : Career Satisfactory 23 Table : Procedural Justice 24 Table : Perceived Organizational Justice 25 Table : Cronbach’s Alpha 27 Table : Descriptive statistics 28 Table : Correlation statistics 29 Table : Model summary of H1 30 Table 10 : Model summary of H2 31 Table 11 : Model summary of H3 31 Table 12 : Model summary of H4 32 Business Research Methods Mai Van Huy Student ABSTRACT This study researches about the impact of the factors on positive working behaviors at PV Trans It was determined the relationship between levels Positive Work Behaviors of the employees with four factors: Career Commitment, Career Satisfactory, Procedural Justice, Perceived Organizational Support; and this study analyzed based on five factors above and data will be analyzed using SPSS software There are two types of variables used in this research include Dependent Variable (DV) and Independent Variables (IV) Positive Work Behaviors is classified as the DV and Career Commitment, Career Satisfactory, Procedural Justice and Perceived Organizational Support are classified as the IV I think results of this research will help the CEO; managers of PV Trans have some solutions about human resource management to improve and increase our quality resource based on Positive Work Behaviors of employees Key words in this research: Positive Work Behaviors, Career Commitment, Career Satisfactory, Procedural Justice, Perceived Organizational Support, PV Trans / 52 Business Research Methods Mai Van Huy Student PART - INTRODUCTION About PV Trans History Established in 27th May 2002, PetroVietnam Transportation Corporation (PV Trans) was entrusted to provide maritime transportation and services to the oil and gas industry in Viet Nam and abroad PV Trans is presently owned by a major shareholder (60%) being Vietnam National Oil and Gas Group (PetroVietnam) and the corporation‟s stock is now listed on the Ho Chi Minh City Stock Exchange (HoSE) Through years of operation and in response to the market‟s demands, PV Trans is further developing a modern fleet of crude oil tankers, product tankers, LPG carriers, offshore support vessels contributing to the oil and gas industries in Vietnam and region PV Trans has therefore got a foothold in the international market and our stable customer base includes companies such as Shell, Exxon Mobil, BP, LG, Caltex, Petronas, Chevron, and Woodside etc Today, with all what has been achieved, we are proud to say that since establishment, PVTrans has constantly improved and built a reputation for professionalism, reliability and quality of services, all of which are cost-effective and keys to a safe and successful business of our esteemed customers For the coming years, following our strategy, we are also geared towards the possible diversification and expansion of services through the cooperation with recognized / 52 Business Research Methods Mai Van Huy Student partners to timely response to the industry‟s growing demands in Vietnam and the region Last but not least, our mission, which we are most concerned about, is to be the preferred supplier of quality service to customers doing business in the oil and gas industry in Vietnam and the region as well In the years to come, in continually promoting our reputation and improving our services, we ensure your specific needs are met to complete satisfaction Vision and Mission To be a high reputation and prestige provider of maritime transportation and services over regional and worldwide market To be a preffered provider of maritime transportation and services in order to increase the wealth of our shareholders and thereby support the Nation‟s aspiration to become a country with leading maritime economy Scope Owning, operating and chartering of crude oil, oil products, gas products, and chemical tankers as well as offshore support vessels and other cargo ships; Owning, operating and chartering of FPSO/FSO; Offshore petroleum technical services including marine survey, fabrication, installation, maintenance and repair of oil and gas facilities; Onshore logistics port and supply bases; Manpower supply of marine crew and offshore crew; Ship brokerage/Shipping agency and other related marine services; / 52 Business Research Methods Mai Van Huy Student Road and inland waterway transportation including gas taxis, LPG trucks and busses; Freight forwarding and international multi-modal transportation; Procurement and supply of materials and equipment for oil and gas and transportation industries; Other commercial and financial investment services Organizational structure Contact PV Trans Office: 2nd Floor, PVFCCo Tower, 43 Mac Dinh Chi Street, DakaoWard, District 1, Ho Chi Minh City, Vietnam Tel: (84.8) 39111301 / Fax: (84.8) 39111300 / 52 Business Research Methods Mai Van Huy Student However, basing on the results of correlation matrix and hypotheses testing results, we can see that the relationships between the Dependent Variables and Independent Variable are low relationships This show that the factors affecting the Positive Work Behaviors that I chose in this study aren‟t popular which affecting Positive Work Behaviors This makes the hypotheses aren‟t be persuaded although they are supported Therefore, this research should be continued to find more factors affecting Positive Work Behaviors in the future REFERENCES Chuang-Liao (2010) Strategic Human Resource Management in Service Context: Taking Care Of Business By Taking Care Of Employees And Customers, Personnel Psychology Eisenberger, R„ Cummings, J., Armeli, S., Lynch, P (1997) Perceived organizational support, discretionary treatment and job satisfaction Journal of Applied Psychology, 82(5), 812-820 Eisenberger, R , Fasolo, P , & David La Mastro, V (1990) Perceived organizational support and employee diligence commitment, and innovation Journal, Applied Psychology, 75(1), 51 -59 Jamal, M & Baba, V V (1992) Shiftwork and department-type related to job stress, work attitudes and behavioural intentions: A study of nurses Journal of Organizational Behavior, 13, 449-464 38 / 52 Business Research Methods Mai Van Huy Student Katharine J Klein and Rosalie J Hall (1988) Correlates of Employee Satisfaction with Stock Ownership: Who likes an ESOP Most? Journal of Applied Psychology, 73(4), 630-638 Lansbury, R (1988) Performance management: A process approach Human resource management, Australia, March Levy, P E., & Williams, J R (1998) The role of perceived system knowledge in predicting appraisal reactions, job satisfaction, and organizational commitment Journal of Organizational Behavior, 19, 53-65 Meyer, J P & Allen, N.J (1997) Commitment in workspace Thousand Oaks, CA: Sage Mowday, R.T., Steers, R.M., & Porter, L.W (1979) The measurement of organizational commitment Journal of Vocational Behavior, 14, 224-227 Meyer J P and Allen N J (1991) A Three-Component Conceptualisation of Organisational Commitment Human Resources Management Review 1(1), 6189 Meyer, J P., & Herscovitch, L (2001) Commitment in the workplace: Toward a general model Human Resource Management Review, 11, 299-326 Oreilly, C (1989) Corporations, Culture and Commitment: Motivation and Social Control in Organizations California Management Review, 31(4), 9-25 39 / 52 Business Research Methods Mai Van Huy Student Scandura, T A & Lankau, M J (1997) Relationships of gender, family responsibility and flexible work hours to organizational commitment and job satisfaction, Journal of Organizational Behavior, 18(4), 377-391 Wiener, Y (1982) Commitment in organizations: A normative view Academy of Management Review, 7, 418-428 Saeed, R el al (2013) Factors influencing job satisfaction of employees Middle-East Journal of Scientific Research, 16 (11), 1476-1482 Deepa S, Palaniswamy R, Kuppusamy S (2014) Effect of Performance Appraisal System in Organizational Commitment, Job Satisfaction and Productivity The Journal Contemporary Management Research, (1), 72 - 82 Karimi R, Malik M I, Hussain S (2011) Examining the Relationship of Performance Appraisal System and Employee Satisfaction International Journal of Business and Social Science, (22) Locke E A (1996) Motivation through conscious goal setting: Applied & Preventive Psychology, 5, 117-124 Eisenberger R et al (2002) Perceived Supervisor Support: Contributions to Perceived Organizational Support and Employee Retention Journal of Applied Psychology, 87 (3), 565–573 Kinzl J F (2004) Influence of working conditions on job satisfaction in anaesthetists British Journal of Anaesthesia, 94 (2), 211–15 40 / 52 Business Research Methods Mai Van Huy Student Cawley B D, Keeping L M, Levy P E (1998) Participation in the Performance Appraisal Process and Employee Reactions: A Meta-Analytic Review of Field Investigations Journal of Applied Psychology, 83 (4), 615-633 Guangping Wang Peggy D Lee (2009) Psychological Empowerment and Job Satisfaction An Analysis of Interactive Effects Volume 34 Number 3, June 2009 271-296 Group & Organization Management Penn State University Piar Chand and Hemange Koul (2007) International Journal of Humanities and Applied Sciences (IJHAS).Vol No 2012 ISSN 2277-4386 Giới thiệu PV Trans (2016) Retrieval from http://www.pvtrans.com/ Bước tiến vượt bậc PV Trans (2016) Retrieval from http://baodatviet.vn/kinhte/buoc-tien-vuot-bac-cua-pvtrans-3311084/ PV Trans tổ chức hội thảo nâng cao chất lượng nguồn nhân lực (2015) Retrieval from http://www.pvtrans.com/?pgid=news_detail&id=388&lang=vn Giải pháp đặc thù cho PV Trans (2015) Retrieval from http://petrotimes.vn/giai-phapdac-thu-cua-pv-trans-332341.html PV Trans Cơng ty hàng đầu vận tải dầu khí (2015) Retrieval from http://maivang.nld.com.vn/doanh-nghiep-gioi-thieu/pvtrans-se-la-cong-ty-hang-dauve-van-tai-dau-khi-209520.htm 70% tàu chở dầu PV Trans làm dịch vụ hàng hải quốc tế (2015) Retrieval from http://www.pvn.vn/?portal=news&page=detail&category_id=102&id=4359 41 / 52 Business Research Methods Mai Van Huy Student APPENDIX Appendix 1: Survey THE FACTORS IMPACT THE POSITIVE WORK BEHAVIORS AT PV TRANS Dear Sir / Madam, My name is Mai Van Huy and working at PV Trans I am interested in Human Resource Management object and studying about it My research is “Positive Work Behaviors”, it includes contents: Career Commitment, Career Satisfactory, Procedural Justice and Perceived Organizational Support That are factors that I think they have important influence to employees at PV Trans By checking circle in the number box of this survey with mark scales form to 5, show your thinking and viewpoints meaning you helped me very much to finish this research If you need further enquiries, please not hesitate to contact me with information: Full name : Mai Van Huy Address : 2nd Floor, PVFCCo Tower, 43 Mac Dinh Chi Street, DakaoWard, District 1, Ho Chi Minh City, Vietnam Cellphone : 0908 221204 / Email: huymv.ops@gmail.com 42 / 52 Business Research Methods Mai Van Huy Student SURVEY Career Commitment We use following statements to know how Career Commitment of an employee Please check (x) to confirm your agreement or disagreement with the following statements The degree of agreement as following: Strongly agree; Agree; Unsure; Disagree; Strongly disagree Questionnaires Levels I like this career too well to give up If I could go into a different profession which paid the 5 I definitely want a career for myself in this profession 5 If I had all the money I needed without working, I I am disappointed that I ever entered this profession ® This is the ideal profession for a life‟s work same, I would probably take it ® If I could it all over again, I would not choose to work in this profession ® would probably still continue to work in this profession Career Satisfactory Please check (x) to confirm your agreement with the following statements The degree of agreement or disagreement as following: Strongly agree; Agree; Uncertainly; Disagree; Strongly disagree 43 / 52 Business Research Methods Mai Van Huy Student Questionnaires Levels I am satisfied with the success I have achieved in my 5 5 career I am satisfied with the progress I have made toward meeting my overall career goals 10 I am satisfied with the progress I have made toward meeting my goals for income 11 I am satisfied with the progress I have made toward meeting my goals for advancement 12 I am satisfied with the progress I have made toward meeting my goals for development of new skills Procedural Justice Please check (x) to describe how you feel about the fairness in your organization The degree of fairness as following: Very unfair; Unfair; Neutral; Fair; Very fair Questionnaires 13 How fair or unfair are the procedures used to Levels 5 5 communicate performance feedback? 14 How fair or unfair are the procedures used to determine pay raise? 15 How fair or unfair are the procedures used to evaluate performance? 16 How fair or unfair are the procedures used to determine promotion? 44 / 52 Business Research Methods Mai Van Huy Student Perceived Organizational Support Listed below is a series of statements that represented possible feelings that individuals might have about the organization for which they work With respect to your own feelings about your firm for which you are working now, please indicate the degree of your agreement or disagreement with each statement by checking (x) with each statement The degree of agreement or disagreement as following: Strongly disagree; Disagree; Slightly disagree; Agree; Strongly agree Questionnaires 17 The organization values my contribution to its well- Levels 5 5 5 24 The organization really cares about my well-being 25 The organization is willing to extend itself in order to being 18 If the organization could hire someone to replace me at lower salary it would so 19 The organization fails to appreciate any extra effort from me 20 The organization strongly considers my goals and value 21 The organization would ignore any complaint from me 22 The organization disregards my best interests when it makes decisions that affect me 23 Help is available from the organization when I have a problem 45 / 52 Business Research Methods Mai Van Huy Student help me perform my job to the best of my ability 26 Even if I did the best job possible, the organization 5 5 30 The organization shows very little concern for me 31.The organization cares about my opinions 32 The organization takes pride in my accomplishments 5 would fail to notice 27.The organization is willing to help me when I need a special favor 28 The organization cares about my general satisfaction at work 29.If given opportunity, the organization would take advantage of me at work 33 The organization tries to make my job as interesting as possible Positive Work Behaviors In order to evaluate the behavior of working of employee, we need you to answer the following questions: Never; Rarely (30%); Occasionally (50%); Often (90%); Very often Questionnaires Levels 34 Done more work than required 35 Volunteered to work overtime 36 Made attempts to change work conditions 37 Negotiated with supervisors to improve job 38 Tried to think of ways to the job better 46 / 52 Business Research Methods Mai Van Huy Student YOU CAN TELL ME… Gender  Male  Female  24 - 29  30 - 35  41 - 46  47 - 60 Age  36 - 40 Education  High school  College  Bachelor  Master  PhD  Other  Officer  Engineer  Supervisor  Clerk  Assistant  Director Your position How long have you been working at PV Trans (working experience)?  Under months  months - year  - year  - years  - years  Over years Your answers will be used strictly for the purpose of research and kept confidential perfectly THANK YOU FOR YOUR HELP AND SUPPORT! 47 / 52 Business Research Methods Mai Van Huy Student Appendix 2: Presentation 48 / 52 Business Research Methods Mai Van Huy Student 49 / 52 Business Research Methods Mai Van Huy Student 50 / 52 Business Research Methods Mai Van Huy Student 51 / 52 Business Research Methods Mai Van Huy Student 52 / 52 ... researches about the impact of the factors on positive working behaviors at PV Trans It was determined the relationship between levels Positive Work Behaviors of the employees with four factors: Career... rewards, they will satisfy with career and their organization This doesn‟t mean that they will have positive work behaviors  Second, the positive work behaviors are the behaviors such as work more... about the factors affecting the positive work behaviors in this company as following:  The Career Commitment is positively related to Positive Work Behaviors  The Career Satisfactory is positively