K17403C_Group7_The use of new technologies to resharp urban governance

Vietnam National University Ho Chi Minh City University of Economics and Law Faculty of Economics Public Administration GROUP Student’s Name Trần Thị Hà My Nguyễn Thị Hồng Ngân Nguyễn Hoàng Thảo Nguyên Võ Hoàng Thiên Ý Nguyễn Thị Linh Như Student’s Number K174030280 K174030281 K174030284 K174030307 K174030245 CONTENTS FOREWORD CHAPTER THEORETICAL REVIEWS 1.1 Concepts 1.1.1 New technologies 1.1.2 Urban governance 1.1.3 Use of new technologies to reshape urban governance 1.2 The role of new technology in reshaping urban governance 1.3 The role of government in managing the use of technology to reshape urban governance CHAPTER ANALYZE THE EFFECTS OF NEW TECHNOLOGY IN RESHAPING URBAN GOVERNANCE 2.1 Overview of the application of new technologies in reshaping urban governance in Vietnam 2.2 Analysing affecting of applying new technology to administrate urban in different aspects 2.2.1 Environmental field 2.2.2 Social field 10 2.2.3 Economic field 10 2.3 Advantages and disadvantages in applying new technologies to redesign urban administration 12 CHAPTER SOLUTIONS 16 3.1 Lessons learned from other countries 16 3.1.1 Singapore 16 3.1.2 Korea 17 3.1.3 London 18 3.1.4 Amsterdam (Holland) 19 3.2 Orientation of new technology application in State governance reshaping in Vietnam 19 3.3 Solutions 20 CONCLUSION 23 REFERENCES 24 FOREWORD Accompany the process of urbanization in Vietnam, the number of people concentrated living and working in big cities is increasing, not to mention the immigrants more Land is limited, but the population density is increasing, making cities and urban areas seriously affected, especially environmental pollution, lack of resources such as: Clean water, land, space and energy… To address these problems, the government needs a smarter urban planning and development strategy Currently, an effective urban governance trend that some developed countries in the world such as the US, Australia, Singapore, is using quite commonly is the widespread application of modern technology in urban governance, or in other words, intelligent urban development, to bring the convenience to the people, and optimizing management processes of the state In fact, urban areas in Vietnam are also developing strongly, especially in the context of the Industrial Revolution 4.0 The urban development associated with technology to meet the increasing demands of the people, since this issue has become more urgent for Vietnam Developing smart cities in Vietnam in the context of the Industrial Revolution 4.0 is the right policy of the Government However, the awareness of people about this is still at a limited level policy and smart urban management is inadequate Through the topic "The use of New technologies to reshape urban governance" shows the role of technology in governance, analyzing the current situation of applying new technology in Vietnam to recognize the advantages and disadvantages, and finally learn from experiences from countries that have been using new technologies in the world to come up with solutions to improve urban governance smarter and more effectively CHAPTER THEORETICAL REVIEWS 1.1 Concepts 1.1.1 New technologies The 21st century marks the ripe period of technology application New technology 'empires' are formed and spread rapidly around the world New capabilities brought by technology such as cloud computing, online connectivity, and measurement, large-scale data processing when applying information technology - communication, identity, digital technology, mobile, and the internet of things helps the city to develop new adaptive strategies to optimize resource and energy use, improve resilience and resilience to challenges, and coordinate solving problems at scale larger, more comprehensive, and more timely (Komninos, 2014) It can be said that new technology is the modification of the natural environment in order to satisfy people’s perceived needs and wants Technological literacy is the ability to use, manage, assess, and understand technology On the other hand, technology can be defined as a creative, purposeful activity aimed at meeting the needs and opportunities through the development of products, systems, or environments Knowledge, skills, and resources are combined to help solve practical problems (Napper, 1999) 1.1.2 Urban governance Urban governance refers to how the government (local, regional, and national) and its stakeholders decide how to plan, finance, and manage urban areas It involves an ongoing process of negotiation and disputes over the allocation of social and physical resources and political power As a result, it is deeply political, influenced by the establishment and operation of political institutions, the government's capacity to make and execute decisions, and the extent to which decisions are made This recognizes and responds to the poor's interests It encompasses a wide range of forces, institutions, and social and economic relations These include the labor market, goods and services; family, relative and social relationships; and basic infrastructure, land, services, and public safety 1.1.3 Use of new technologies to reshape urban governance In terms of urban governance, our governance currently applies modern technology in many aspects, although it is not much and has not really maximized, it can be described in general some aspects that the state Application of technology in urban management is as follows - Application of technology in industry management and urban development management: Building a database system on standards and regulations in architecture and planning; Building database system on topicalization in architecture, planning; Building a database system of architectural works by region; To build a nationwide urban system database; reviewing and building a system of statistical information and urban development indicators - Application in construction planning management: Build a database of planning projects nationwide (regional construction planning, general urban planning, subdivision planning, detailed planning, rural residential planning, ); Building standardization of GIS database in planning project; Building a housing database system in localities; Building a database of current urban development (topography, geology, land use, social infrastructure, technical infrastructure, environment, digital elevation model, ); Developing a standard system of maps and reporting forms on the implementation of the master plan nationwide and by region; Building data integration center; model and operating mechanism of the system; Supplement legal documents on reporting regime, database sharing mechanism on urban planning and development in the Construction sector - Application in planning project formulation: Building planning decision support system; Building spatial analysis models for planning projects (assessing the serviceability of social infrastructure systems, technical infrastructure systems, assessment of changes in land use and situation planning implementation, urban construction land selection analysis, land suitability analysis for the development of urban functional areas, ) 1.2 The role of new technology in reshaping urban governance New technology development stems from the advent of a new technology that is the open-source movement, The use of open-source software (OSS) is gradually becoming popular in the public sector All data is open to the Government to use, so information search becomes easier, more accurate, and flexible In addition, open data is also a way for government and local organizations to freely create in their management based on useful information from this open data source Not only that, thanks to this open data source that everyone can access, thereby improving urban governance, people can capture local information and vice versa Open-source governance provides an ideological basis for public governance Open and collaborative form as well as specific references that point to the implementation of this idea in service, governance, and service policy processes The Web that started appearing in 2000 also made a big change in the reshaping of urban governance Local forums are set up for the purpose of communicating between citizens and the government through short news and information posted on the forums quickly and conveniently Forums and platforms to empower service users and serviceoriented collective intelligence are growing and their potential in supporting the development of public services is enormous Similar developments have occurred in political life as well For example, the use of social networks Network services, blogs, and video sharing sites in political debates, campaigns, and elections have increased interaction in elections and also 'crowdsourcing' in political life Admin 2.0 provides a new admin perception and a host of new tools that can be used to assist in administering processes, including short messaging, social networking, content sharing, and supplies community application New technology also brings a big change when the invention of geospatial information technology, also known as geospatial technology Geomorphology includes geographic information systems (GIS), global positioning systems (GPS) and remote sensing (RS) They affect different aspects of our lives, from everyday economic and political life The most obvious example is the emergence of Google Maps, which presents location information of urban areas clearly and specifically, the traffic status of the roads is also shown on maps to help with better urban planning and management Wireless technology and remote control also make discussion, communication, design, and policy making it much easier and faster U-management is a new way to conceptualize and organize management processes with a special perspective on mobility, intelligent systems, and remote control In governance processes, its added value is in allowing processes to be accessible anytime, anywhere due to the widespread use of technology 1.3 The role of government in managing the use of technology to reshape urban governance In modern society, the role of government needs to be enhanced and renewed to accommodate the general development of all social development criteria In the age of technology application today, the problem facing the government is how to effectively manage the city wisely or, more precisely, to create smart cities According to the study, some of the roles of government are identified as follows: Firstly, The Government updates new trends in urban governance in the world and applies science and technology to urban planning management From there, design the right policies in urban governance in the future Urban governments must only promote centers of higher education in order to develop smart cities and the promotion of smart city initiatives Secondly, applying electronic governance forms using complex information technology to connect and integrate information, processes, institutions, and physical infrastructure to better serve people and communities This type of smart governance is at a higher level of transformation because it requires internal restructuring of the government organization: the government needs to innovate in response to the demands of discriminatory policies Thirdly, use sophisticated information technologies to interconnect and integrate information, processes, institutions, and physical infrastructure to better serve citizens and communities Next to, the government must coordinate the many different components that comprise the smart city It is a structure that brings together traditional functions of government and business, collaborating across departments and with communities, helping to promote economic growth and at the most important level making operations and services truly citizen-centric ( Kourtit et al (2012) argue that “smart governance is the pro-active and open minded governance structures, with all actors involved, in order to maximize the socio-economic and ecological performance of cities, and to cope with negative externalities and historically grown path dependencies”) Fourthly, the government chooses technology tools to exchange information among agencies and agencies and make public information transparent to citizens and other governments In addition, the government also plays a role as a "data warehouse" for citizens to access and resolve the inadequacies of the people through exchange and feedback based on modern technology tools Fifthly, the government implements the administration of electronic tools (also known as e-government) to develop platforms for interacting with the people, however, these platforms will only promote effectiveness fruit if people actually use them People need to be willing to participate in these networks Trust needs to be established in interactions between the government and its people Among the public concerns, privacy and security are important barriers to e-government enforcement CHAPTER ANALYZE THE EFFECTS OF NEW TECHNOLOGY IN RESHAPING URBAN GOVERNANCE 2.1 Overview of the application of new technologies in reshaping urban governance in Vietnam In Vietnam, the trend of using new technologies in smart urban governance is being interested and promoted Smart city is considered an inevitable choice, in line with the general development trend of the world as well as the accessibility of Vietnam After Vietnam joined the ASEAN Smart City Network (ASCN) in 2018, the Prime Minister issued the project "Development of smart cities in Vietnam in the period of 2018 - 2025 and orientations to 2030", with main pillars: Smart urban planning; Smart urban management and smart urban utilities On the basis of the linked database, many cities in Vietnam have had initial successes in providing smart gadgets in the fields of education, health, transportation, construction, environment, step by step optimize urban development management, improve the quality of life of urban residents and create opportunities for human development The development and investment proposals for smart cities are expanding such as Da Nang, Ho Chi Minh City, Thai Nguyen, Hanoi, and Binh Duong in the fields of transport, water supply, environmental management The program associated with the building of e-government is promoting a change in the areas of budget management, tax, customs, and land management In 2012, Da Nang was the first city chosen by IBM technology corporation as one of 33 cities in the world At that time, Da Nang received funding from a smarter city program with a total funding value of more than 50 million USD, using a smart center operating solution to ensure the quality of water sources serving the people, providing the best level of public transport and reducing traffic congestion Ho Chi Minh City and Hanoi have also taken concrete steps towards different aspects of smart cities such as experimenting with using cards instead of selling traditional bus tickets Implementing wifi city in some places, proposals on using mobile phones to transmit traffic information or ideas to digitize daily life activities of some businesses Hanoi City and Dell Technology Group through Dell Global B.V (Singapore branch) will cooperate in the process of building an e-government, smart city The 11 criteria The first group is human resources and information technology infrastructure The second group is business-to-consumer (B2C) transactions The third group is business-tobusiness (B2B) transactions The fourth group is government-to-business transactions (G2B) (Financial magazine) According to Vietnam’s E-Commerce White Book, 2019 released by the Ministry of Industry and Trade (MoIT)’s E-commerce and Digital Economy Agency, Vietnam’s B2C e-commerce revenue rose by 25 percent to 10.08 billion USD in 2019 (Vietnam News Agency, 2020) According to statistics of the Ministry of Information and Communications, by the end of 2018, with a population of approximately 95 million people (ranked 15th in the world), in which, the internet penetration rate reached more than 60%, so Economic governance by technology becomes inevitable 2018 is a prominent milestone for the breakthrough of e-commerce in Vietnam According to the E-Conomy SEA 2018 Report of Google and Temasek, the scale of Vietnam's e-commerce market in 2018 was $ billion A survey of management platforms and multi-channel sales – Sapo on 5,000 online stores indicates that more than 73% of online stores admit that doing business on e-commerce trading floors is really effective * E-voice With the trend of the 4th industrial revolution, one of the Government's top goals is to strongly develop the digital economy and support the construction of a national financial database An example of this is the use of e-invoice instead of traditional paper invoices The e-invoice helps businesses save money in terms of time and economy than ones when using paper invoices because paper invoices usually take 3-5 days to send to customers at a cost of about 20,000-25,000 VND per sending while e-invoice takes only 3-5 seconds to send online The delay of paper invoices is the main reason that makes it difficult for customers to communicate with the goods without invoices and also prevents businesses from spending time waiting to recover their debts In terms of management, e-invoice makes it easy for businesses in the reporting process and the post-review process of the tax authorities With a transparent management process, e-invoice has helped smooth the operation of enterprises, minimizing errors in business processes All data on e-invoice is digitized when archiving, so it is easy to look 12 up and build reports as required by the management agency At the same time, e-voice also helps to minimize the conflict between customers and suppliers Despite such a large role in such an economy, the implementation of e-invoices in practice is still modest Currently, nearly 10% of invoices associated with value-added tax management are electronic invoices and over 90% are paper invoices (Vietnam financial times, 2019) * E-banking systems Technology enhances the economy in the banking field Currently, 59% of Vietnamese people have bank accounts, 67% use the internet, and 70% use smartphones, but less than 20% make online banking transactions and digital payments (Vietnam news, 2019) E-banking not only allows customers to perform payment, money transfer, and account balance checks but also offers all products and services online, offering many new financial products such as Mobile payments, unsecured consumer loans based on advanced data analysis technology, digital insurance products, digital investment, integrating with electronic wallets The development of mobile internet banking, QR code payment systems, and biometric fingerprint and iris scanning has helped improve the quality of banking services 2.3 Advantages and disadvantages in applying new technologies to redesign urban administration Advantages: The current infrastructure of Vietnam is improving day by day In the past 20 years, transport infrastructure and urban infrastructure of Vietnam have been invested a lot Infrastructure investment does not just use domestic capital Currently and in the future there will be more private capital and foreign investment In fact, a number of large-scale real estate projects have applied smart technology to management and operation These include the Vinhomes Smart City project in Hanoi developed by Vingroup investor Vietnam's economy is also a positive factor contributing to smart urban development Vietnam has a growing number of high-income earners and a young expanding middle class This is the class of high demand for housing in urban areas This 13 class's tendency to adapt to new technology is very good They like the new and enjoy the new life experience more than the elderly The integration of Vietnam's economy also entails a large number of foreigners to work in Vietnam This object is usually experts and senior managers of multinational corporations These expats have a very high standard of living and they require a safe and comfortable place to live Vietnam passed the Law on Real Estate Business in 2014 allowing foreigners to buy houses in Vietnam This legislation opens up a huge demand for high-end real estate development potential in smart urban areas The young population structure along with the developing economy is the driving force behind the demand for luxury housing in the future This need is an opportunity for real estate developers to develop smart cities in Hanoi, Saigon, Binh Duong, and Da Nang in the near future The application of IT in state management and public service provision in provinces and cities has been focused and implemented in accordance with the instructions In the provinces and cities across the country, IT infrastructure is invested quite modernly and synchronously between levels and between agencies and units: 100% of state management agencies, officials are equipped with computers, network connection systems, public mailboxes, document management operating system Provinces and cities have actively implemented Decree No 61/2018 / ND-CP dated April 23, 2018 on the implementation of the one-door, one-stop mechanism in administrative procedures settlement, most of the provinces promote the provision of online public services at level and and at the same time deploy the system of provincial public services Disadvantages: Although digital innovations can contribute to making urban environments more loveable, they can be disruptive, and come with a range of challenges, trade-offs and hidden costs (OECD, 2019) Data A key characteristic of smart cities is the wealth of data generated through digital tools, so that raises following challenges: 14 Using digital data system for policy design and implementation is very necessary However, variability of data can make policy-making more difficult and can confuse information There are also important risks associated with citizen privacy In an era of open data, big data analytics and the Internet of Things, personal information could be shared with undesirable persons or for unwanted purposes Such privacy concerns are particularly relevant for health and medical data In addition, there are risks that open data and big data analytics, which enable information to be adjusted to specific groups according to their personal characteristics, could be manipulated by third parties Therefore, crucial challenges need to be addressed as to the type of data cities should collect and publish as well as for how long it will be stored Existing rules are not adapted to data-driven service delivery or decision making in cities Given the value of public sector data for citizens, innovators and entrepreneurs, many cities have started to make their data “open” Opening access to data can be complicated There are transaction costs coming from agreements between different agencies; contractual and legal issues can arise from data collection Governance Strategic management and innovation capabilities of local public officials is low, which makes the citizens’ approaching to innovative public policy works uneven New and broader forms of citizen engagement that put local residents at the center of policy planning, design, implementation and decision-making regarding public spaces and infrastructure choice are also spreading out through citizen councils, use of technology, citizen monitoring and public innovation labs Open government initiatives also contribute to expanding and facilitating access to public information, increased transparency and accountability of decision-makers, as well as instances of co-creation of public policies Moreover, innovative participatory budgeting can enable citizens to have a say on how public funds are spent, in particular for programmers and infrastructure projects pursuing inclusive objectives So, a city “smartness” is meaningless unless it is rooted on citizens' participation (OCED, 2019) Capacity and skills 15 Technology development partly negatively affects manual labor Routine middleskilled tasks are increasingly being automated, while jobs at the lower end of the skills distribution are seeing increased demand but are associated with low wages and less job security This growing polarization risks further exacerbating inequality Regulatory frameworks Cities face challenges in creating policy and regulatory frameworks for platforms that – due to network effects – may be seen as natural monopolies and may have great influence over audiences and consumers With the amount of data stored on sharing platforms increasing daily, protecting consumers, avoiding unfair competition, modernizing laws and assuring social equality are key challenges Regulation is uneven in areas where digital business models compete with traditional business models Financing For digital conversion projects require a lot of money Hence it is necessary and important to mobilize capital from internal and external resources 16 CHAPTER SOLUTIONS 3.1 Lessons learned from other countries 3.1.1 Singapore Singapore has been successfully reshaping urban governance through the use of new technology This success is partly due to the government's efforts in implementing a number of initiatives, building trust and credibility with the people In addition, Singapore has a high-tech level and solid infrastructure, which is the foundation to focus all of its efforts on building a technology city Singapore's first steps in smart city creation are building an ultra-fast broadband network nationwide and free Wi-Fi for the entire population Next, the lion island nation formed a nationwide network of street sensors, thereby forming a framework for charging actual road tolls The network will soon be upgraded to a system of stations/gateways, charge precisely by location, and provide traffic information and automatic charging services in roadside parking lots At intersections, the elderly and disabled can swipe a radio frequency identification (RFID) tag at a waiting box to allow more time to cross the street Even Singapore's clean water management system is among the most advanced in the world as the government is experimenting with seawater desalination technology with half the electricity consumption of existing methods In addition, a select number of projects in the Housing Council and real estate projects in Singapore are also testing smart indoor products such as smart lighting systems to save energy, sensors according to monitoring elderly residents in case of an emergency, automatic compressed air waste collection sensor to collect odorless waste… Plus, since 2017, after getting government approval, Singapore-based startup nuTonomy has begun testing autonomous driving cars In addition, Singapore uses Virtual Singapore: it is an interactive digital replica, displayed as a 3-dimensional image Virtual Singapore allows the Government to observe the operation of the entire City's infrastructure in real-time, helping to monitor and analyze everything from security situations to population density and air quality The application 17 of smart technology has made Singapore a country with a high level of safety, convenience, a clean environment, a place worth living, and worth working 3.1.2 Korea From a small industrial town in Gyeonggi Province 60 years ago, Seoul is now South Korea's largest city and one of the world's top megacities The secret to these achievements is that Seoul has created a decisive turning point for the Technology industry and the industry has created an explosive development Based on the Government's strategy to build "U-Korea" in 2003, in order to build Korea into a smart country, in June 2011, Seoul Capital launched the "Smart Seoul 2015" Plan This development strategy uses wireless sensors to promote the digitization of resources, networking, ease of use and intelligence This has significantly changed Korean society and economic development Taking the lead are actions of the Government to develop an appropriate science and technology development strategy, exploit and promote available domestic resources, and focus on research and development of new technologies; synchronously implementing the system of investment priority policies in research In which, using the following tools: tax exemption, loans and interest-free loans, income tax reduction for businesses and investment in new technology; promote the transformation of the operating mechanism of science and technology organizations and research institutes operating according to the market mechanism Since 2012, the people of the city Seoul can access basic administrative services such as certification, tax payment, bill payment through mobile phones In Seoul, the rate of using a traffic card is very high: 95% use a bus card, 100% use a train card The card is not only used for buses, taxis, trains but also to pay train fees, highway tolls The central processing system of the traffic card will store details of all transactions users, sharing information with transport companies, card merchants, credit card companies for payment Since then, Seoul has increased by more than 20% of the number of bus service users, increasing by 130% in bus user fees in the past 10 years… In addition, in order to develop commercial services, Korea has set up virtual supermarkets in the subway This is a way of using information and communication technology to change customer interactions with goods The technology allowed is a QR code Each image of an item corresponds to a related QR code, customers can use their 18 phone to scan barcodes and identify products From there, allowing customers to make optimal and convenient and fast transportation transactions and purchases … Thanks to economic development efforts associated with building a commercial city, Seoul has made a breakthrough, becoming the leading developed city in the world (ranked 7th in the group of most sustainable cities in the world; in the top Top 10 TPTMs) The metropolitan area around Seoul is now home to 84% of government agencies and organizations, 88% of Korea's 30 largest companies, and 65% of the country's most popular universities Since then, Seoul has led Korea to rise to be one of the 20 most powerful economies in the world - G20; 13th largest in the world in terms of GDP (average GDP in 2015 was 27,900 USD) Korea's per capita income has now surpassed 20,000 USD 3.1.3 London To address the pressure on traffic, energy, healthcare, and pollution management due to population growth, London launched a series of initiatives with a project called Smarter London Together These initiatives aim to make London the smartest city in the world, promote user-centricity, share data connections, improve citizenship digital skills, and collaborate among public services with the private sector Through the Connected London program - covering 5G connections entirely by fiber throughout the City - residents and visitors can access Wi-Fi spots in public and on the street London's iconic locations are fitted with smart equipment systems with air quality sensors, cameras, and electric vehicle charging points London has made significant strides in transportation with the launch of Heathrow pods - an unmanned electric vehicle system that automatically transports passengers between Terminal and parking lots north of the Yard Fly Heathrow on a 3.9km route in just minutes As an emissions-free transport system that was put into use by London in May 2011, Heathrow pods eliminated the need to travel by bus with up to 70,000 trips per year, equivalent to 100 tons of emissions carbon dioxide is released during that time In addition, London also pleased programmers and entrepreneurs more than most cities around the world with the open data platform "London Datastore" The platform attracts more than 50,000 visitors, companies, developers, and researchers every month 19 3.1.4 Amsterdam (Holland) Amsterdam has the world's first iBeacon Living Lab and a public LoRaWAN (longrange wireless network) network with Citywide connectivity operating since September 2015 The IBeacon Mile is clearly intended to be a living lab where All interested parties (citizens, companies, and universities) can test and develop the application It is, in fact, a large, public and open Internet of Things (IoT) test facility, to foster the growth of a rapidly growing IoT economy across public industries and private Furthermore, the Amsterdam Open Beacon system was launched in September 2016 with 300 beacon sensors spread across the City, located near public transport hubs On the basis of this system, the City has built a traffic management application called Smart Flow to manage and read the signals of sensors to control traffic and find available parking spots This application helps drivers quickly find a parking spot, thereby contributing to reducing traffic congestion, noise, and fuel consumption that pollutes the environment Open data is one of the keys to successful smart city realization It can help identify and resolve civilian issues, ensure accountability of City officials, and create new business opportunities Education, health, transportation, and tourism data can be the catalyst for new application development, research projects, and targeted local campaigns Amsterdam has had open city data since 2012, including census data, neighborhood growth, electricity use, and construction sites When the Amsterdam platform and data is open, it means developers can use the data to develop new applications and concepts 3.2 Orientation of new technology application in State governance reshaping in Vietnam According to ASEAN Smart Cities Summit & Expo 2020, Speaking at the Forum, Prime Minister Nguyen Xuan Phuc emphasized: The outstanding development of science, technology and technology, the special war of the Fourth Industrial Revolution brighten many new knowledge horizons, including expanding new spaces for smart urban development, not only helping to improve the quality of life of people, economic growth, energy saving, security effective protection of resources, which can guide and predict problems of risks and risks more accurately and faster, thereby increasing the applicability and self-recovery of the society and the city 20 With the game being an active member of the ASCN network as a sharp definition of the modern trend, Vietnam has had many policies and efforts to develop smart cities, such as: building smart cities is of core tasks in the process of transforming the national number of Industry 4.0; Smart urban development to 2025 and vision to 2030, starting with Smart Planning associated with smart management, providing smart utilities, benefiting from rights / manager transactions - people - investors Vietnam defines solid and smart urban development as a disruptive direction to contribute to enhancing national competitiveness To achieve this, Prime Minister Nguyen Xuan Phuc emphasized that smart city development must be closely linked with information infrastructure, build e-government, advance to key weights in Industry 4.0 and the process urban development in Vietnam Smart development must be on the basis of balance and risk, experiment with local needs and capacities, not follow movements, stepby-step, selective, and route-based Approach smart cities in the direction of efficiency, inherit and promote the experience of 35 years of innovation, at the same time develop added values due to the regeneration of new technologies and techniques, promote cultural identity characteristics of the ASEAN bloc and the characteristics of its members 3.3 Solutions Firstly, there should be a group of solutions to connect the economy, integrate modern information technology, update new trends in science and technology, new and integrated information technology solutions such as control systems, communication networks, business, and customer care applications, scientific solutions for data analysis and management, cloud computing applications … Besides, researching to build an intelligent public administration center, represented by modern e-government; being able to effectively manage economic activities of businesses as well as the people; being able to match the supply and demand of markets thanks to information transparency; highly interoperable with market responses, businesses, and people… to help the City government have data to make policies To speed up the building and perfecting of institutions to create a complete and comprehensive legal basis for the deployment and development of e-government; create a solid foundation for smooth and sustainable development of online public services by developing eGovernment Laws and guiding documents, ensuring a legal corridor for e-government 21 development based on data open; Applying new technologies such as SMS, Zalo, email, the automatic function of sending SMS notifications on people's accounts when receiving and returning online public service dossiers Secondly, It is necessary to promulgate mechanisms and policies to encourage businesses to transform themselves into smart businesses, start-ups It is the formation of strong and transparent e-government that will create a favorable business environment, with compact and fast administrative procedures In particular, it is necessary to build an electronic public administration model in the tax and customs field In the medium term, increase calling for investment, especially foreign enterprises with prestige and high science and technology content, investing in strong industries and services; Encourage enterprises to invest in scientific and technological research, creating many technological connections between enterprises, thereby helping businesses optimize their business models; creating a smart logistics and supply chain that more closely connects businesses with the market, with customers, with the world, especially with logistics enterprises and seaport services of the city; Invest in the construction and completion of infrastructure, transport and telecommunications connecting industrial parks with the international airport Thirdly, there should be reasonable policies to attract high-quality, qualified, and skilled human resources to work for the city; Prioritize and encourage individuals having patents and scientific works recognized internationally; Building an effective intellectual property management system, ensuring fairness in the use of talents At the same time, it is necessary to make transparent information on recruitment and appointment of personnel in both the private sector, as well as the state, thereby creating a flexible, efficient, equitable, and public labor market; Adequate remuneration policy for high quality human resources; Strengthen the review and assessment of local human resources to classify, create a competitive environment, promote increased labor productivity; Consider investing in building a university town with universities, science and technology enterprises, and research institutes participating Fourthly, to raise awareness of the people about the benefits of online public services, in order to change the habits of handling administrative procedures, to take specific measures such as subsidizing fees and reduce fees for those who perform 22 administrative procedures through online public services In addition, the State and enterprises joined in to support training, improving skills and qualifications in using computers, internet for people, computer support, and public internet access points Fifthly, improve the efficiency of attracting foreign investment in technology transfer Improving the efficiency of attracting foreign investment in technology transfer will create links in the provision of technology services from the foreign-invested enterprise sector and domestic research and development institutions, creating opportunities to access technology source, research, innovation mastering technology Accordingly, Vietnam will shorten the gap in qualifications and technology human resources compared to other countries ... 1.1.1 New technologies 1.1.2 Urban governance 1.1.3 Use of new technologies to reshape urban governance 1.2 The role of new technology in reshaping urban governance. .. Through the topic "The use of New technologies to reshape urban governance" shows the role of technology in governance, analyzing the current situation of applying new technology in Vietnam to recognize... infrastructure, land, services, and public safety 1.1.3 Use of new technologies to reshape urban governance In terms of urban governance, our governance currently applies modern technology in many