Service quality, customer perceived value and repurchase intention in b2b professional service context the case of general insurance sector in vietnam

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Ngày đăng: 22/01/2021, 11:44

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Mục lục

1.2 INSURANCE INDUSTRY IN VIETNAM – B2B CONTEXT
1.5 IMPORTANCE OF THE STUDY
1.9 STRUCTURE OF THE THESIS
2.3 SERVICE QUALITY IN THE B2B PROFESSIONAL SERVICE CONTEXT
2.5 OUTCOMES OF SERVICE QUALITY
3.2 DEVELOPMENT OF CONCEPTUAL MODEL
4.4 SAMPLING AND DATA COLLECTION PROCEDURES
5.2 STAGES OF QUALITATIVE ANALYSIS
6.2 DEMOGRAPHIC PROFILE OF RESPONDENTS
6.8 STRUCTURAL EQUATION MODELLING (SEM)
7.4 CONTRIBUTIONS OF THE STUDY
7.6 LIMITATIONS OF THE STUDY
7.7 AVENUES FOR FUTURE RESEARCH

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