Egineering operations manual

[Pick the date] ENGINEERING OPERATIONS MANUAL ENGINEERING PHILOSOPHY Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL ENGINEERING PHILOSOPHY Future trends within the industry will continue to highlight the need to focus the company’s attention on the following customer driven fundamentals: - Well trained employees -Continually updated state-of-the-art technology -Innovative Sales and Marketing Emphasis will continue to be placed on decentralization, regardless of our continual growth, the designing of systems and flexible job functions to create free standing profit centres Employees Qualifications, management skills and dedication to the profession and company, commensurate with the highest standards in the industry, are the prerequisites for the head of the Engineering Department to successfully implement the Midas Hotel Engineering Management strategies and procedures Increasing emphasis will be placed on the role of the Head of Department as an innovative, creative and highly motivating manager He will be responsible for the optimization of all engineering resources, with the ultimate goal of the Department becoming fully functional as an independent profit centre in support of all other operational departments in the hotel A comprehensive Development Program, designed to promote potential candidates from within the company will ensure continuity in the availability of qualified engineers and will be introduced later on Guidelines for employee training within the Department will be developed, in order to improve the skill level, Technology Maximum usage of state-of-the-art technology will optimize the function and efficiency of the Department with particular application in energy management and administrative procedures Rapid progress in the technological field of hotel engineering demands improved Engineering Management as well as higher skills in engineering operational employees if the hotel is to remain competitive in the market ENGINEERING PHILOSOPHY Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL Service The Engineering Department will provide services, comprising of labour, materials and utilities to various operating areas The efficient and smooth operation of all departments within the hotel, and satisfactory guest services will depend increasingly on an efficiently managed Engineering Department Standards of Engineering Management within the company will be raised to a level where Midas Hotel will be recognized, in the technical field, by the quality of services provided to the hotel: - During the design stage of the property by providing outstanding technical assistance - In the management of hotel, safeguarding and enhancing the owners’ investment - In ensuring optimum profitability of the operation by providing the most cost effective utilization of utilities through the introduction of high technology energy management systems and through the Implementation of cost effective building and equipment maintenance procedures Profit By the direct allocation to the individual profit centres of operational costs incurred in the repair and maintenance of furniture, equipment and occupied space as well as consumption of utilities such as lighting, cooling, heating hot and cold water will result in the outlet manager becoming more actively aware of these key operating expenses While this will definitely enhance conservation drive towards intensive energy management, the effect on repair and maintenance costs can be expected to be even more drastic Through careful monitoring and allocation of all costs incurred in providing services to the various operational Departments within the hotel the Engineering Department can contribute substantially to the success of the hotel operations The most cost-effective management and operation of the Department is the prime responsibility of the Chief Engineer Maximizing the utilization of manpower through careful planning, usage of the most economic materials for repair and maintenance purposes, and the supply and distribution utilities in the most energy sufficient way are his primary objectives Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL The Engineering Operations Manual has been designed as a working guide to the Department of Engineering and as a tool to assist the other operational departments to achieve maximum productivity Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL Scope and Responsibility ROLE OF THE ENGINEERING DEPARTMENT Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL The Engineering Department has to perform the following key roles: To ensure that life safety standards throughout the entire hotel are, at all times, commensurate with local and international standards, thus fully safeguarding guests and employees against loss of life or property as well as injury To ensure that all operational departments are constantly provided with all services, utilities and equipment maintenance to enable them to perform their functions effectively To coordinate closely with the Heads of Department in order to establish good cooperation and job performances in order of the most effective priorities To ensure that all Company Policies and Procedures, particularly those related to life safety, are being strictly observed by the employees of all departments at all times To ensure that all local building, fire and other applicable codes are enforced and observed at all times To implement and carry out a comprehensive training programme within the Department To assume responsibility for the most cost effective usage of all engineering resources Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL Organization of the Engineering Department Shown in the following pages is the engineering organization for Midas Hotel, the delegation of responsibilities and the structure of the Engineering Department GENERAL MANAGER CHIEF ENGINEER SHIFT ENGINEER PLANT TECHNICIAN ELECTRICIAN PLUMBER SHIFT ENGINEER SHIFT ENGINEER PLANT TECHNICIAN ELECTRICIAN ELECTRICIAN HANDYMAN PLUMBER CARPENTER / PAINTER HANDYMAN RAC TECH’N REGULAR TIME RAC TECHNICAN Joseph Castro HANDYMAN Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL JOB DESCRIPTION CHIEF ENGINEER Place of Work: Engineering Department Scope and General Purpose of Job: To ensure the efficient and economic operation of the Engineering Department in support of all other operating Departments, supplying services as required to the entire operation and maintaining equipment, building and grounds in optimum condition Responsible to: General Manager Responsible for: Shift Engineer / Supervisor Plant Technicians Electricians RAC Technician Plumber Carpenter / Painter Handyman Main Duties: Financial: To assume full responsibility for the cost effective operation of the Engineering Department To prepare the annual and revised Engineering budget in close cooperation with the Financial Controller and management, commensurate with operational requirements of the property To keep accurate records and monitor closely all Engineering budget expenditures and to ensure that the budget is adhered to and costs strictly controlled To allocate and countersign all invoices chargeable to the Engineering budget before being processed and charged To establish an efficient system for the control and verification of all fuel deliveries to the premises Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL CHIEF ENGINEER (continued) Main Duties: (continued) Operational To supervise closely all engineering personnel in the performance of their duties To delegate duties and responsibilities, as required, to the Assistant Chief Engineer(s) To develop and implement a comprehensive Preventive Maintenance Programme for all equipment in the hotel including kitchen and laundry To coordinate and, if so requested ‚supervise special projects and employment of outside contractors To established a well organized Engineering Store and keep close control on consumption of material‚ store and inventory control To implement a comprehensive elevator emergency procedure and initiate employee training on emergency release procedures with the elevator manufacturer’s agent To inspect, at least twice monthly, the entire building with particular attention on defective or deficient condition of operating equipment Specific attention must be placed on not to omit areas of difficult access To advise management on all matters of potential improvements to the operation To assist the general stores with suggestion for the most economic purchase of parts and consumables and to write clear and concise purchase requests for such items 10 To conduct training courses for hotel personnel in life safety and fire fighting, in conjunction with the Human Resources Department 11 To be knowledgeable of statutory legislation in employment and industrial relations Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL CHIEF ENGINEER (continued) Main Duties: (continued) Energy Management: To control and monitor closely all utility consumption, and to ensure optimum energy usage by all departments in the hotel To observe energy efficiency of all equipment, forwarding to management suggestion for replacement of energy inefficient equipment and to report to management all wastage of energy Repair and Maintenance: To assume full charge of building maintenance and guestroom and public area rehabilitation To establish a regular planned guestroom servicing programme in accordance with Company standards To supervise maintenance of gardens and grounds, including road surfaces Life Safety: To be fully responsible for the implementation of all Company Life Safety procedures To assume overall responsibility for the perfect functional condition of all alarm systems and firefighting equipment Asian Grand Legacy Hotels Page 10 ... primary objectives Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL The Engineering Operations Manual has been designed as a working guide to the Department of Engineering... the date] ENGINEERING OPERATIONS MANUAL Scope and Responsibility ROLE OF THE ENGINEERING DEPARTMENT Asian Grand Legacy Hotels Page [Pick the date] ENGINEERING OPERATIONS MANUAL The Engineering... ENGINEERING OPERATIONS MANUAL ELECTRICIAN (continued) 14 To ensure cleanliness of appearance and uniform, particularly when working in guests areas 15 To relieve the Plant Technicians in operations