Module 1: Introduction to Collaborative Solution Development

Module 1: Introduction to Collaborative Solution Development Contents Overview Overview of Collaborative Solutions Designing a Collaborative Solution 11 Overview of Outlook 2000 Features 16 Developing Applications with Outlook 2000 25 Using the Built-in Features of Exchange Server 32 Planning the Testing Environment 38 Lab A: Configuring the MoveApp Development Environment 44 Review 52 Information in this document is subject to change without notice The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted Complying with all applicable copyright laws is the responsibility of the user No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Microsoft Corporation If, however, your only means of access is electronic, permission to print one copy is hereby granted Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property  1999 Microsoft Corporation All rights reserved Microsoft, Active Desktop, Active Directory, ActiveX, BackOffice, Developer Studio, FrontPage, JScript, MSDN, MSN, NetMeeting, Outlook, PivotChart, PivotTable, PowerPoint, Visual Basic, Visual C++, Visual FoxPro, Visual InterDev, Visual J++, Visual SourceSafe, Visual Studio, Windows, Windows Media, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the U.S.A and/or other countries The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted Other product and company names mentioned herein may be the trademarks of their respective owners Project Advisor: Janet Wilson Project Lead and Instructional Designer: Anne Bockman (Excell Data Corporation) Instructional Designers: Josh Barnhill (Volt Technical) and Jo Berry (Exchange) Lead Program Manager: Greg Bott Program Managers: Colleena Carr and Chris Boar (Intl Vendor) Graphic Artist: Andrea Heuston (Artitudes Layout and Design) Editing Manager: Lynette Skinner Editor: Jennifer Kerns (S&T Onsite) Copy Editor: Shari G Smith (R & S Consulting) Online Program Manager: Arlo Emerson (Aditi) Production Support: Irene Barnett (Barnett Communications) Manufacturing Manager: Bo Galford Manufacturing Support: Mimi Dukes (S&T Onsite) Development Services: Kimber Dodge Lead Product Manager: Mary Larson Group Product Manager: Robert Stewart Module 1: Introduction to Collaborative Solution Development Instructor Notes Module 1: Introduction to Collaborative Solution Development Presentation: 60 Minutes Lab: 30 Minutes This module provides students with an introduction to the process and tools required to build collaborative solutions that include the Microsoft® Outlook® 2000 messaging and collaborative client Materials and Preparation This section provides you with the materials and preparation needed to teach this module Materials To teach this module, you need the following materials: Microsoft PowerPoint® file 1593a_01.ppt Module 1, “Introduction to Collaborative Solution Development” Preparation To prepare for this module, you should: Read all the materials for this module Read the instructor notes and margin notes for the module Complete the lab Rehearse the demonstrations iii iv Module 1: Introduction to Collaborative Solution Development Module Strategy Use the following strategy to present this module: Overview of Collaborative Solutions Describe the digital nervous system and how it provides the following four solutions: E-Commerce, Knowledge Management, Business Operations, and Infrastructure Explain the categories of collaborative applications and describe the components of collaborative applications Designing a Collaborative Solution Explain how to develop applications within the collaborative environment enabled by Microsoft Outlook 2000 and Microsoft Exchange Server Describe how to design logical and physical system architectures for collaborative applications Overview of Outlook 2000 Features Provide an overview of the e-mail and information-management features of Outlook 2000 Developing Applications with Outlook 2000 Explain how to integrate existing software within collaborative solutions Describe how to use features and tools of Outlook 2000 for application development Using the Built-in Features of Exchange Server Describe Exchange Server features that can be used in collaborative solutions Planning the Testing Environment Explain how to set up a test lab and test computer for performance and impact testing Describe the elements of performance and impact testing Module 1: Introduction to Collaborative Solution Development Overview Slide Objective To provide an overview of the module topics and objectives Overview of Collaborative Solutions Lead-in Designing a Collaborative Solution In this module, you will learn about designing collaborative solutions by using Microsoft Outlook 2000 Overview of Outlook 2000 Features Developing Applications with Outlook 2000 Using the Built-in Features of Exchange Server Planning the Testing Environment At the end of this module, you will be able to: Name and describe the four categories of business solutions provided by the digital nervous system and identify the categories and components of collaborative solutions Describe the need to design the logical and physical architecture of a collaborative solution Describe the features of Microsoft® Outlook® 2000 that you can take advantage of in your solutions Describe the tools that facilitate the development of collaborative solutions Explain Microsoft Exchange Server features that can be integrated into a collaborative solution Set up a test lab and test computer for performance and impact testing Describe the elements of performance and impact testing Module 1: Introduction to Collaborative Solution Development Overview of Collaborative Solutions Slide Objective To outline this topic Lead-in Collaborative applications help groups collect, organize, distribute, and track information Creating a Business Solution by Using the Digital Nervous System Categorizing Collaborative Applications Types of Collaborative Applications Components of Collaborative Applications A collaborative computing environment reduces the barriers of organizational structure, time, and distance Collaboration also reduces the barriers of information technology and, consequently, makes organizations more effective and leads to both qualitative and measurable improvements A collaborative application is an application that enables groups to work together in virtual teams to collect, organize, distribute, and track vital information across the organization While an application can be designed for individual use, once that application is placed in an Exchange Server public folder, it becomes a collaborative application An effective collaborative environment streamlines workflow so that colleagues can interact efficiently, find and share information, collaborate on documents, and publish information to the company intranet or to the Internet Examples of collaborative applications in the business environment include workflow and sales automation, document collaboration and publishing, e-mail, scheduling, and discussion groups and newsgroups All of these application types are made possible by using the collaborative environment provided by Outlook 2000 and Exchange Server Module 1: Introduction to Collaborative Solution Development Creating a Business Solution by Using the Digital Nervous System Slide Objective To describe the digital nervous system and to show the relationship between the digital nervous system and collaborative solutions Lead-in The digital nervous system enables you to create E-Commerce, Knowledge Management, Business Operations, and Infrastructure solutions Business Solutions E-Commerce Uses the Internet and intranet to build strong relationships with customers and partners Knowledge Management Used to create integrated systems for information management Business Operations Used to develop tailored operational systems Collaborative Solutions Infrastructure Includes hardware, network architecture, and operating systems upon which all other applications run The digital nervous system is the digital processes that enable a company to perceive and react to its environment, to sense competitive challenges and customer needs, and to organize timely responses A digital nervous system is distinguished from a mere network of computers by the accuracy, immediacy, and richness of the information it brings to knowledge workers and the insight and collaboration made possible by the information No company has a perfect digital nervous system today; rather, it is an ideal use of technology in support of business The digital nervous system provides the following four solutions: E-Commerce This scenario describes the digital processes that enable companies to build stronger relationships within the company and with customers by using the Internet and intranet to contact customers directly, to perform corporate purchasing, and to increase the speed and accuracy of communications between businesses Knowledge Management This scenario describes the digital processes that enables your company to collect, manage, organize, and disseminate information throughout your company Business Operations This scenario describes the digital processes that enable your company to develop customized operational systems to meet new and emerging business-operation needs Businesses must react to marketplace changes with speed and flexibility, which puts pressure on the core processes of any business—planning, administration, manufacturing, and sales Infrastructure This scenario describes the foundation of an effective digital nervous system It includes the hardware, network architecture, and operating systems upon which all other applications run Infrastructure also includes the tools used to create applications that are used in the other solutions Module 1: Introduction to Collaborative Solution Development Outlook 2000 and Exchange Server provide a flexible platform that can be used to create solutions for the Knowledge Management scenario This course focuses on creating a collaborative solution by using Outlook 2000 and Exchange Server Module 1: Introduction to Collaborative Solution Development Categorizing Collaborative Applications Slide Objective To present the two categories of collaborative applications NetMeeting Lead-in Collaborative applications can be categorized as either synchronous or asynchronous Synchronous Information Flow Synchronous Information Flow Asynchronous Asynchronous Information Flow Information Flow Information flow within collaborative applications is either synchronous or asynchronous For example, talking to someone on the telephone is an example of synchronous information flow whereas leaving voice mail for that person is an example of an asynchronous information flow A collaborative application can include both synchronous and asynchronous functionality For example, you could integrate a synchronous application such as Microsoft NetMeeting® into an asynchronous Outlook 2000 solution This course focuses specifically on asynchronous collaborative solutions Synchronous Collaborative Applications Synchronous collaboration happens simultaneously; that is, all users see changes to information immediately Video conferencing is an example of synchronous collaboration NetMeeting and Microsoft Chat are examples of applications that use synchronous collaboration NetMeeting allows users to share applications and files, communicate with each other, and even use an electronic whiteboard, all simultaneously Chat is a program that combines conventional text-based chat with graphical features Note For more information about NetMeeting, including ways to integrate NetMeeting with asynchronous applications, see the NetMeeting Software Development Kit, available at http://www.microsoft.com/netmeeting Asynchronous Collaborative Applications Asynchronous collaboration does not occur simultaneously between users, but rather as their schedules allow Voice mail and e-mail are examples of asynchronous collaboration A user can distribute information to other users at any time—no coordination of schedules is necessary Currently this is the most widely used method of collaboration Module 1: Introduction to Collaborative Solution Development Types of Collaborative Applications Slide Objective Routing and Tracking Routing and Tracking To present the types of collaborative applications Lead-in In general, collaborative applications are categorized as digital dashboards, discussion group applications, instant collaborations, reference applications, or routing and tracking applications Discussion Group Discussion Group Reference Reference Digital Dashboard Digital Dashboard Instant Collaborations Instant Collaborations In general, collaborative applications are categorized as one of the following types of applications: Delivery Tip Briefly demonstrate the digital dashboard without going into detail Delivery Tip Briefly demonstrate how creating a ContactItem public folder can create an instant collaboration Digital dashboards A digital dashboard is a customized solution that delivers critical, tailored information directly to a knowledge worker’s desktop by integrating personal, team, corporate, and external data in a single familiar environment accessible in the office or on the road Digital dashboards are solutions designed to help knowledge workers access the information and experience they need to work smarter By delivering information from a broad variety of sources into the tools that people are familiar with, a digital dashboard enables knowledge workers to make faster, better business decisions Instant collaborations This term refers to the built-in, customizable Mail, Calendar, Tasks, Journal, and Contacts folders that are included with Outlook 2000 and combined with Exchange Server public folders Discussion group Discussion group applications enable users to conduct online discussions Users need not coordinate their schedules to be online simultaneously, because they are communicating asynchronously by using post forms Post forms are used to place items in a folder and to post responses to items in a folder Discussion group applications serve as the foundation for creating threaded conversations in views, so users can view the history of responses to a particular item 40 Module 1: Introduction to Collaborative Solution Development Setting Up a Test Environment Slide Objective To outline the topics associated with setting up a test environment Lead-in Your test environment should include a test server computer and at least one test server client computer Establishing a Test Server Computer Building a test Exchange Server computer Establishing Test Client Computers A test lab environment must be defined early in your planning process Although this environment will not be fully used until the testing process, it is important to prepare your user environment at an appropriate time to avoid delays in testing and quality assurance activities Ideally, your organization should already have a computer lab that can be configured to meet system requirements If this is true, your lab may already be configured for testing Windows NT Server As an alternative, it may need minor upgrading to meet basic systems configuration Establishing a Test Server Computer To set up a true test environment, you must configure the computers as if they were truly production computers They must include a copy of the Windows NT account list, the Exchange Server directory, and any public folders that you will test against A true production test computer requires that you restore the information store as well as the directory The directory is stored in the Dir.edb file, which is Windows NT computer name specific, and therefore can only be restored to a server with the same computer name The directory is the Exchange Server component that serves as the central repository of user information and Exchange Server information for an organization For this reason, the test server must have the same name as your production server You also must access the same service account as your production server and, in turn, the same Windows NT accounts database To accomplish this, you must have a domain controller present in addition to the Exchange server that is being reproduced Module 1: Introduction to Collaborative Solution Development 41 Building a Test Exchange Server Computer Note The following steps will allow you to construct an offline server for testing purposes only The resulting server will not be usable in your production Exchange Server environment To build a test Exchange Server computer: In the production domain where the Exchange Server service account resides, install a computer as a backup domain controller (BDC) with the same version of Windows NT Server software and service pack level as the production Exchange Server computer Make sure that the test server has enough free disk space and any other devices that are necessary, such as a tape drive or CD-ROM drive Take this computer offline by isolating it from the production network on a hub Promote this server to a primary domain controller (PDC) and reboot the computer In Server Manager for Domains, add a BDC with the same Windows NT computer name as the Exchange Server computer Verify that the test server is not on the production network, and then rename the test server as an Exchange Server computer name on which you will be running your application Reboot the server Now you have a test server that is a clone of the production Exchange Server computer Install Microsoft Exchange Server as a new site, but use the same organization and site name as the production Exchange Server environment Make sure to select the same service account as the production domain to use for the Exchange Server services Update to the same service pack level as the production Exchange Server computer Restore from backup the Exchange Server directory store, or the Microsoft Exchange public information store, or both 10 Install Internet Information Server 11 Install Collaboration Data Objects (CDO) Establishing Test Client Computers You should also set up test computers that have the same client configuration as what your application will be running in your production environment The client test computers should have the same operating system, service packs, applications, and mail clients as what your production environment supports While time consuming, it is important to test all client configuration on which your application will be running For example, if your organization runs custom applications, you should verify that Outlook 2000 will coexist with these applications 42 Module 1: Introduction to Collaborative Solution Development Performing Desktop Performance and Impact Testing Slide Objective To list the things to consider when testing for usability and quality Lead-in It is helpful to understand the phases of usability testing and the components of a quality-assurance test plan Testing for Usability Design the interface on paper Design prototypes Learn about your application design by watching users Consider changes to increase usability Testing for Quality Assurance Quality objectives Application description Application requirements Testing methodologies Application feature verification Data verification Release criteria Beta or pilot test Usability and quality-assurance testing are important because they ensure that your application functions the way you intend it to function The following sections describe the phases of usability testing and describe the components of a quality-assurance test plan Testing for Usability The best way to test the usability of your UI is to involve users throughout the design phase This normally involves the following four steps: Design the interface on paper Whether you are designing a major shrinkwrap application or a small application for limited use, the design process is similar Using established design guidelines, start by designing the interface on paper Design prototypes Create one or more prototypes, designing your forms in Visual Basic You will need to add just enough code to make the prototype functional, such as displaying forms and filling list boxes with sample data Learn about your application design by watching users Usability testing can be an informal process, reviewing your design with a few users, or a formal process in an established usability lab Either way, the purpose is the same—to learn first-hand from the users where your design works and where it needs improvement Rather than asking the user questions, it is more effective to let them use the application while you observe them Consider changes to increase usability Review your notes and consider how you can change the interface to make it more usable Make the changes to your interface and test it again When you are satisfied that your application is usable, you are ready to start coding You will also want to test occasionally during the development process to make sure that the assumptions you made for the prototype were valid Module 1: Introduction to Collaborative Solution Development 43 Testing for Quality Assurance You should create a plan for performing quality-assurance tests Your test plan should include the following components: Quality objectives Define the objectives and scope of validation and verification testing Application description Describe the application and its intended audience Application requirements Describe operating system and hardware and software requirements of the application Outline test environments, including simulated production environment, the production environment, and other test environments Testing methodologies Describe methodologies to be used to test the application and data (unit, feature, system, regression, compatibility, and documentation) Application feature verification Describe the application features and includes a test checklist Data verification Describe the types and quantity of data residing in the source database as well as the types of data to be used when testing the application Release criteria Define criteria the application must meet before being released Beta or pilot test Describe beta or pilot test phases, if applicable 44 Module 1: Introduction to Collaborative Solution Development Lab A: Configuring the MoveApp Development Environment Slide Objective To introduce the lab Lead-in In this lab, you will create a Windows NT user account and an Exchange Server 5.5 mailbox You will then generate an Exchange Server profile and verify Exchange Server functionality Explain the lab objectives Objectives After completing this lab, you will be able to: Create a Microsoft Windows NT user account and a Microsoft Exchange Server 5.5 mailbox by using the Directory Import feature of Microsoft Exchange Server Administrator, User Manager for Domains, and by using the Add User utility, Adduser.exe Generate an Exchange Server profile and verify Exchange Server functionality Scenario You are a network administrator at Northwind Traders You have been tasked with implementing an application that tracks the moving of hardware components when an employee is relocated to another office The application is named MoveApp Module 1: Introduction to Collaborative Solution Development MoveApp must provide functionality for the eight Northwind Traders employees listed in the following table Name (alias) Role Administrator (Administrator) Application Developer Anne Bockman (AnneB) Senior Vice President Samantha Smith (SamanthaS) Network Administrator Carol Phillips (CarolP) Division Manager Kevin Kennedy (KevinK) Administrative Assistant Brad Sutton (BradS) Computer Services Manager Megan Sherman (MeganS) Technician Gregory Bott (GregoryB) Technician Colleena Carr (ColleenaC) Technician To configure the development environment for MoveApp, you must perform the following tasks for these eight roles: Create Windows NT user accounts and their corresponding Exchange Server mailboxes Generate Exchange Server profiles for Microsoft Outlook 2000 Set Exchange Server administrative permissions Estimated time to complete this lab: 30 minutes 45 46 Module 1: Introduction to Collaborative Solution Development Exercise Creating Windows NT User Accounts and Exchange Server Mailboxes In this exercise, you will create Windows NT user accounts and Exchange Server mailboxes for each role defined in the scenario by using the Adduser.exe utility and by importing a comma-delimited file into Exchange Server Then you will grant permissions to the Administrators local group to administer Exchange Server by using the Microsoft Exchange Administrator program To import and configure Windows NT user accounts Log on to Windows NT as Administrator, using a password of password Open a command window and type %mocdrive%:\Moc\1593a\Labfiles\Lab01a\Addntaccts Follow the instructions on the screen Windows NT user accounts are added to the security accounts database by using the Adduser.exe utility Close the command window On the taskbar, click Start, point to Programs, point to Administrative Tools (Common), and then click User Manager for Domains The User Manager – your domain window appears In the window, select AnneB, BradS, CarolP, ColleenaC, GregoryB, KevinK, MeganS, and SamanthaS On the User menu, click Properties The User Properties dialog box appears Clear the User must change password at next log on check box Click Groups The Groups Memberships dialog box appears 10 In the Not All Are Members Of list, click Domain Admins, click Add, and then click Set 11 In the All Are Members Of list, click Domain Users, and then click Remove 12 To close the Group Memberships dialog box, click OK 13 To close the User Properties dialog box, click OK 14 Exit User Manager for Domains Module 1: Introduction to Collaborative Solution Development 47 To import the Exchange Server mailboxes and a distribution list Click Start, point to Programs, point to Microsoft Exchange, and then click Microsoft Exchange Administrator Microsoft Exchange Administrator starts On the Tools menu, click Directory Import The Directory Import dialog box appears Click Import File The Directory Import File dialog box appears In the File name dialog box, type :\Moc\1593a\Labfiles\Lab01a\your_computernamerecipients.csv (for example, VancouverRecipients.csv) where is the letter of the drive containing the MOC folder (typically drive C) Click Open Under Logging level, click the High option Click Import Mailboxes for Anne, Brad, Carol, Colleena, Gregory, Kevin, Megan, and Samantha are added In addition, a distribution list is created in Exchange Server Verify that the Directory Import Complete dialog box appears, stating the import is complete and no errors were encountered To close the Directory Import Complete dialog box, click OK To grant permission to the Domain Admins global group to administer Exchange Server In the left pane of Microsoft Exchange Administrator, click NWTRADERS On the File menu, click Properties, and then click the Permissions tab Click Add, and then in the Names list, click Domain Admins Click Add, and then click OK Under Windows NT accounts with permissions, select your_domain\Domain Admins In the Roles list, click Permissions Admin To close the NWTRADERS Properties dialog box, click OK In the left pane of Microsoft Exchange Administrator, click your_computer_nameSite On the File menu, click Properties, and then click the Permissions tab 10 Click Add, and then in the Names list, click Domain Admins 11 Click Add, and then click OK 12 With your_domain\Domain Admins selected in the left pane, in the Roles list, select Permissions Admin 13 To close the your_computer_nameSite Properties dialog box, click OK 14 Click Configuration 15 On the File menu, click Properties, and then click the Permissions tab 48 Module 1: Introduction to Collaborative Solution Development 16 Click Add, and then in the Names list, click Domain Admins 17 Click Add, and then click OK 18 With your_domain\Domain Admins selected, in the Roles list, click Permissions Admin 19 To close the Configuration Properties dialog box, click OK To create the Organization Forms Library On the Tools menu, click Forms Administrator The Organization Forms Library Administrator dialog box appears Click New The Create New Forms Library dialog box appears Click OK Click Permissions In the name box, click Default In the Roles list, click Owner Note Organizations not typically grant permissions for end users to publish forms in the Organization Forms Library Click OK To close the Organization Forms Library Administrator, click Close Close the Exchange Administrator program 10 To log off Windows NT, press CTRL+ALT+DELETE, click Logoff, and then click OK Module 1: Introduction to Collaborative Solution Development 49 Exercise Generating Exchange Server Profiles and Verifying Exchange Server Functionality In this exercise, you will log on to Windows NT by using your personalized Windows NT user account, and then generate an Exchange Server profile by using Outlook 2000 You will also log on to Windows NT as each person in the scenario to generate their Exchange Server profiles To log on to Windows NT as Samantha Smith To log on, press CTRL+ALT+DEL In the User name box, type SamanthaS In the Password box, type password and then click OK You may experience a slight delay the first time you log on to Windows NT because Windows NT is creating your initial settings Note The password for every user is password Please not change any passwords If the Welcome dialog box appears, click Close To create a profile for use with Exchange Server Start Microsoft Outlook 2000 Windows Installer appears and configures Outlook 2000 You are prompted to type your name and initials To accept the default name and initials, click OK The Microsoft Outlook Setup Wizard appears Select the Microsoft Exchange Server check box, and then click Next In the Microsoft Exchange Server box, type your_computer_name, and then click Next You are asked if you travel with this computer Verify that the No option is selected, and then click Next Click Finish Outlook 2000 starts and creates default folders for Samantha Smith on the server On the View menu, point to Go To, and then click Calendar On the File menu, click Exit and Log Off Log off Windows NT To generate an Exchange Server profile for Carol Phillips Log on to Windows NT as Carol Phillips (CarolP), the Division Manager To generate an Exchange Server profile for Carol Phillips, repeat the second procedure of this exercise, “To create a profile for use with Exchange Server.” 50 Module 1: Introduction to Collaborative Solution Development To generate an Exchange Server profile for Gregory Bott Log on to Windows NT as Gregory Bott (GregoryB), a technician To generate an Exchange Server profile for Gregory Bott, repeat the second procedure of this exercise, “To create a profile for use with Exchange Server.” To generate an Exchange Server profile for Colleena Carr Log on to Windows NT as Colleena Carr (ColleenaC), a technician To generate an Exchange Server profile for Colleena Carr, repeat the second procedure of this exercise, “To create a profile for use with Exchange Server.” To generate an Exchange Server profile for Kevin Kennedy Log on to Windows NT as Kevin Kennedy (KevinK), the administrative assistant To generate an Exchange Server profile for Kevin Kennedy, repeat the second procedure of this exercise, “To create a profile for use with Exchange Server.” To generate an Exchange Server profile for the Brad Sutton Log on to Windows NT as Brad Sutton (BradS), the Computer Services manager To generate an Exchange Server profile for Brad Sutton, repeat the second procedure of this exercise, “To create a profile for use with Exchange Server.” To generate an Exchange Server profile for the Administrator Log on to Windows NT as the Administrator To generate an Exchange Server profile for the Administrator, repeat the second procedure of this exercise, “To create a profile for use with Exchange Server.” To generate an Exchange Server profile for Megan Sherman and share her calendar Log on to Windows NT as Megan Sherman (MeganS), a technician Start Outlook 2000 Windows Installer appears and configures Outlook You are prompted to type your name and initials To accept the default name and initials, click OK Select the Microsoft Exchange Server check box, and then click Next In the Microsoft Exchange Server box, type your_computer_name, and then click Next You are asked if you travel with this computer Verify that the No option is selected, click Next, and then click Finish Outlook 2000 starts and creates personal folders on the server for Megan Sherman Module 1: Introduction to Collaborative Solution Development 51 If the Folder List is not displayed, on the View menu, click Folder List In the Folder List, click Calendar On the Tools menu, click Options The Options dialog box appears 10 Click the Delegates tab 11 Click Add The Add Users dialog box appears 12 In the Select Name from List box, select Brad Sutton, and then click Add 13 Click OK 14 Verify that the Calendar and Tasks boxes are set to Editor (can read, create, and modify items) 15 Clear the Delegate receives copies of meeting-related messages sent to me check box 16 To close the Delegate Permission dialog box, click OK 17 To close the Options dialog box, click OK 18 Exit Outlook 2000, and then log off Windows NT 52 Module 1: Introduction to Collaborative Solution Development Review Slide Objective To reinforce module objectives by reviewing key points Overview of Collaborative Solutions Lead-in Designing a Collaborative Solution The review questions cover some of the key concepts taught in the module Overview of Outlook 2000 Features Developing Applications with Outlook 2000 Using the Built-in Features of Exchange Server Planning the Testing Environment What is the digital nervous system? Name the four solution scenarios that are provided by the digital nervous system The digital nervous system is the processes that enables a company to perceive and react to its environment using accurate, available, and relevant information It includes four solution scenarios: E-Commerce, Knowledge Management, Business Operations, and Infrastructure Name the two types of collaborative applications Asynchronous and synchronous List several components that a collaborative application can use Database, views, folders, fields, forms, ActiveX controls, and Web pages List four tools that can be used to develop collaborative applications Outlook object model, Outlook Forms Designer, VBScript, and Team Folder Wizard Module 1: Introduction to Collaborative Solution Development List several reasons to establish a test lab Usability, quality assurance, deployment considerations, integration, and performance List several Exchange Server services that can be used to enhance a collaborative application Public Folders, least cost routing, load balancing, delivery and read receipts, message tracking, and conflict resolution List several features that can be used in a collaborative application Folder home pages, COM add-ins, Outlook view control, Outlook Today, 32-bit forms, built-in forms, and extendable forms List several additional Microsoft products that can be integrated into a collaborative application SQL Server, Windows NT Server, Site Server, Visual Studio, Visual Basic, Internet Information Server, Internet Explorer, Active Server Pages, and Visual InterDev 53 THIS PAGE INTENTIONALLY LEFT BLANK ... Module 1: Introduction to Collaborative Solution Development Presentation: 60 Minutes Lab: 30 Minutes This module provides students with an introduction to the process and tools required to build collaborative. .. impact testing Module 1: Introduction to Collaborative Solution Development Overview Slide Objective To provide an overview of the module topics and objectives Overview of Collaborative Solutions... performance and impact testing Module 1: Introduction to Collaborative Solution Development Overview of Collaborative Solutions Slide Objective To outline this topic Lead-in Collaborative applications