20200331_172655_ENGLISH for MANAGEMENT STUDIES UPDATED

Khoa học quản lý English for Management Studies (tài liệu lưu hành nội bộ) TRƯỜNG ĐẠI HỌC HỮU NGHỊ - Hanoi 2019 Hanoi.2019 Table of Contents TOPIC 1: ORGANIZATION STRUCTURE AND CULTURE PART VOCABULARY PART SPEAKING: PART READING PART 4.LISTENING PART WRITING 11 TOPIC 2: PEOPLE 14 PART VOCABULARY 14 PART SPEAKING 16 PART READING 17 PART LISTENING: 20 PART WRITING 22 TOPIC 3: LEADERS AND MANAGER 23 PART VOCABULARY 23 PART READING 25 PART SPEAKING 28 PART LISTENING 29 PART Writing 31 TOPIC 4: MONEY 32 PART SPEAKING 32 PART VOCABULARY 33 PART READING 34 PART LISTENING 36 PART WRITING 37 TOPIC 6: MEETING AND PERFORMANCE 39 PART VOCABULARY 39 PART READING 42 PART LISTENING 44 PART SPEAKING 47 PART WRITING 48 Page of 48 TOPIC 1: ORGANIZATION STRUCTURE AND CULTURE PART VOCABULARY TÌM HIỂU CÁC TỪ SAU ĐÂY TRONG TIẾNG VIỆT headquarters: accountant: market: decentralized: expertise: sustainable: law firm: local authority: career: foreign coporation state position: corporate culture: competitive environment: authority structure: loyalty: college graduates: paying commissions: Page of 48 Page of 48 Vocabulary Exercise 1: Match A and B A B headquarters a person whose job is to keep financial accounts accountant the main offices of a company Market continued at the same rate or level of activity without any problems Sustainable to organize the sale of a product, by deciding on its price, where it should be sold, and how it should be advertised Expertise to move some departments away from the main administrative area, or to give more power to local departments Decentralized special skill or knowledge that is acquired by training, study, or practice Vocabulary Exercise 2: Fill the gaps with the words above Mr Hisashi Hara is a certified public _ at Nagashima Ohno & Tsunematsy (NO&T), one of Japan‗s leading law firms They have _ the company and made it less bureaucratic The creation of an efficient and _ transport system is critical to the long-term future of London The problem is that most local authorities lack the _ to deal sensibly in this market It's _ under the trade name `Tattle' The Google _ sign is seen in a Mountain View, Calif file photo from July 21, 2005 Page of 48 Vocabulary Exercise 3: Dịch từ Anh sang Việt Corporate Culture in a New Vietnam ByJon Lidén and International Herald Tribune How you turn former Vietnamese guerrillas and revolutionaries into efficient and loyal employees of an international corporation? The short answer is: You don't The gap between Vietnamese office culture and Western corporate culture often seems impossible to bridge, according to several foreign executives who have set up operations in Vietnam They list a range of areas where problems arise for Vietnamese in their 30s and 40s who try to switch from a state position to a career with a foreign corporation The most important of them, the executives say, are language, company loyalty, creativity, responsibility within an authority structure and out-of-date professional knowledge Far from despairing, however, foreign companies are focusing on the country's large number of college graduates Still, differences in culture between Western companies and Vietnamese staff create constant challenges One problem is corporate secrecy, which is virtually unknown in Vietnam but is important for companies and banks working in a competitive environment Another is paying commissions, a widespread practice in Vietnam that is not considered corrupt here but is not tolerated by most Western companies "We found that we had to add a couple of chapters to our handbook," said Susanne Kerkvliet, office administrator at ING in Vietnam "It raised a few eyebrows back in Holland, but it is necessary to introduce some really basic principles here." (The New york Times) Page of 48 PART SPEAKING: Useful Expressions [Describing the activity of a department] My department deals with marketing My department is responsible for administration We organize tests/studies/research We work with customers/suppliers/subsidiaries/other companies in the group [Describing the staff of a department] There are (20) people in the department Pierre Ducros is in charge of the department I am one of the managers/technicians/secretaries/engineers [Describing the equipment/premises of a department] We have a large office/three laboratories/a small building We use computers/fax/e-mail a lot We have a well-equipped laboratory/a lot of technical equipment SPEAKING EXERCISE 1: The structure of Biopaints International Presenter: Today we are talking to Philip Knight about the structure of Biopaints International Philip is the General Manager of the Perth factory Philip, you think you could tell us something about the way Biopaints is actually organized? Philip: Yes, certainly We employ about two thousand people in all in two different locations Most people work here at tour headquarters plant And this is where we have the administrative departments, of course Page of 48 Presenter: Well, perhaps you could say something about the departmental structure? Philip: Yes, certainly Well, now first of all, as you know we've got two factories, one here in Perth, Australia, and the other in Singapore Lee Boon Eng is the other General Manager, over there in Singapore Presenter: And you are completely independent of each other, is that right? Philip: Oh, yes Our two plants are fairly independent I mean, I am responsible to George Harris, the Production Manager, and we have to co-operate closely with Rosemary Broom, the Marketing Manager Presenter: Mmm, yeah Philip: But otherwise, as far as day to day running is concerned, we're pretty much left alone to get on with the job Oh, and I forgot to mention finance The Finance Director is Weimin Tan She's a very important woman And her task is to make sure the money side of things is OK The accountant and such people, they report to her directly Presenter: Is that all? Philip: Oh, no, no There's Personnel too Presenter: Oh, yes Philip: That's quite separate Deirdre Spencer is Personnel Manager And the Training Manager reports to her, of course Presenter: Are there any other features worth mentioning? Philip: There's the planning department—Brian Jones is in charge of that And a purchasing department—they buy in the materials for production ACTIVITY: ROLE PLAY SPEAKING SESSION Lớp chia làm nhóm đóng vai vấn DISCUSSION: Answering below Questions Page of 48 What is Philip Knight's job? How many employees does Biopaints International have? According to Philip Knight, they have two factories Where are they? To whom would the accountant directly report? To whom would the Training Manager report? What department is Brian Jones in charge of? PART READING ORGANIZATION CULTURE The values and behaviors that contribute to the unique social and psychological environment of an organization Organizational culture includes an organization's expectations, experiences, philosophy, and values that hold it together, and is expressed in its self-image, inner workings, interactions with the outside world, and future expectations It is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been developed over time and are considered valid Also called corporate culture, it's shown in (1) the ways the organization conducts its business, treats its employees, customers, and the wider community, (2) the extent to which freedom is allowed in decision making, developing new ideas, and personal expression, (3) how power and information flow through its hierarchy, and (4) how committed employees are towards collective objectives It affects the organization's productivity and performance, and provides guidelines on customer care and service, product quality and safety, attendance and punctuality, and concern for the environment It also extends to production-methods, marketing and advertising practices, and to new Page of 48 product creation Organizational culture is unique for every organization and one of the hardest things to change QUESTIONS: What is corporate culture? PART 4.LISTENING Listening Exercise: SMALL TALK Listen to the conversations Is each person greeting someone or ending a conversation? Check (x) the correct answer Greeting someone Ending conversation CULTURAL MISTAKES Exercise 1: Listen to Cameron’s story and answer these questions: Where was Peter‘s new job? What was his mistake? a He did not use first names b He did not speak French Page of 48 ... to apply for the position of Sales Manager for Central and Eastern Europe I have been working as Fast – Track Regional Manager for the south of Poland for five years During this period, I focused... fortune, she just want to work for one of the big IT companies and …………(3) research in informatics ―Some people just want to…………….(4) a lot of money, she says ? ?For me, that‘s not a top priority... (3) how power and information flow through its hierarchy, and (4) how committed employees are towards collective objectives It affects the organization's productivity and performance, and provides