Solutions to develop leadership capacities of departmental level officers to enhance the effectiveness of hoa lac hi tech park management board

UPPSALA UPPSALA UNIVERSITET & ^S{ UNIVERSITY OF ECONOMICS & BUSINESS, VNUH \^^^ UNIVERSITET ^p^»5>^^ ,••• MASTER THESIS OF MPPM Title Solutions to develop leadership capacities of departmental level officers to enhance the effectiveness of Lac Hi-Tech Park Management Board Authors: Dang Dinh Tung Bui Thanh Tung Si4pervisors: Prof Lars - Torsten Eriksson PhD Dr, Dinh Viet Hoa PhD Class: MPPM INTAKE - Group 22 Hanoi, M a y - ACKNOWLEDGEMENT First, we would like to express our deepest gratitude to Prof Lars Torsten Eriksson, Dr Sven-Erik Svard, Dr Dinh Viet Hoa, and other tutors at National Economics University and Uppsala University Their precious guidance, advices and lectures greatly helped us to complete not only our thesis but also the wonderful master course of public management Second, we greatfully appreciate my colleagues at Hoa Lac Hi-Tech Park Management Board, Ministry of Science and Technology, and at the programme for their valuable comments and supports Finally, our special thanks are given to our family, our friends, who encourage and motivate us to study in this course ^ > ABSTRACT Leaders', over years, have been proved to play a vital role in the development of organizations Via their proper policies, they can create a harmonious working environment then encourage their team to efficiently coopperate to achieve orgarnization's target However, in Vietnam, the necessary capabilities of organization leaders not seem to be carefully considered especially in the public sector while the international integration and future development require these qualifications to be improved to adapt to a continuously changing economy Although there were anumerous studies on leadership, almost of them focus on businesses and not emphasize on state administrative units With the purpose of researching the development of leadership in state administrative units, the authors would like to provide some sollutions to improve leadership skills of middle managers at department level in Hoa Lac Hi-Tech Park Management Board, which is responsible for managing and developing an intensively high-tech center and stimulating technological innovation in Vietnam Objectives: There are three main objectives of this paper as below: First, the study aims to understand the current status of leadership of managers at the departmental level (middle managers) in Hoa Lac Hi-Tech Park Management Board Second, the research will investigate the impact of leadership skills on work efficiency of the board to define essential skills The last objective is to propose measures to improve leadership abilities and the efficiency of the board based on these essential skills Methodology: Method for data analysis The authors use qualitative analysis method with the two follovinng models/methods: - SWOT analysis: the authors only use this method for the analysis of secondary data to understand the current situation of the leadership of the Management Board which emphasizes the strengths, weakness, opportunities and challenges relating to skills used for dealing with everyday tasks On this basis, the authors w\\\ undertake a questionnaire-based interviews to clarify this analysis and find the results - Comparative assessment: This method is mainly used in the thesis This method is based on the data collected from the survey questionnaires, charts, drawings to analyze, identify and indicate the results from the synthesis of data This analysis will clarify the findings from the SWOT analysis, thereby mastering the leadership situation objectively from the data collected Methods for data collection - Collecting secondary data: Legal documents on organization structure, plans, agendas, operation of the managment board, international and domestic results on esential skills, Internet materials, observations and inteviews - Collecting primary data: through questionnaire based surveying all the managers at the departmental level of three divisions of Hoa Lac Hi-Tech Park Management Board and departmental level leaders of the Ministry of Science and Technology The authors collected and synthesize data from 41 questionnaires Conclusions Defining essential skills for leadership applied in Hoa Lac - Skills applied to all the units: planning and job organization, communication, assigning and delegating, listening, foreign language and information and comunication technology - Skill applied to some units whose work requires more communication, cooperation with outside partners: negotiation - Skill applied to some units whose work requires less communication with partners outside and focusing on cooperation inside the units: teamwork Solutions to improve leadership capacities based on these skills: two solution groups are proposed including (1) Enhance the awareness of leadership and (2) improve the skills for leadership where training method of adult learning is preferred Limitations of the thesis and suggestions for future research: Scope of the research i) The research of this thesis focuses on skills (S) for leadership to improve leadership capacities while leadership capacities includes more factors including other like attitude (A) and knowledge (K) (ASK model) Therefore, the research result in this thesis should be acceptable only when all of middle managers have enough qualifications and good behaviour to deal with work Futhur research will be on the impact of knnowledege and attitude on leadship capacity of middle managers of the board Based on this result, some solutions will be proposed to be added to skill solutions for leadership capacity enhancement ii) The research of this thesis focuses on leadership of middle managers without taking account into the employees who will tentatively be planned to be potential middle managers in the future It should extend the research range which investigation wiW be focus on essential skills for the officers of the board who are planned to become middle managers in the fijture or who are playing roles as middle managers in the board iii) Although the model of leadership capacity fi-amework with elements are included in the thesis to research, authors focused only on leadership skills but did not analyze the impact of these elements or skills on the work efficiency In the ftjture, the fi-amework model and set of skills for the leadership capacity should be researched to apply this model in practice Methodology The thesis only used qualitative methods based on data ft-om a questionnaire survey to analyze, so the reliability of the data depends largely on the opinions of the surveyed subjects This should deploy additional research based on quantitative indicators measuring performance to find out the relationship between skills needed and the effectiveness of application of these skills to the job handling And then, it can be pointed out what skills are needed and greatly affect the job handling Contribution of the thesis Theoretical contributions This thesis has combined model and SWOT analysis of results from survey data by taking the results from the SWOT analysis as the rationale for the survey data for qualitative analysis This will help research and collect data effectively and conveniently, thus ensuring the logics and accuracy of identifying and analyzing data Practical contributions - The resech reflexes the clear status of leadership in Hoa Lac Hi-Tech Park Management Board as well as in hi-tech parks throughout the country - The research is valuabe when in Vietnam there are few projects/plans on essential skills - Based on the current state and on the grounds of research, authors can suggest building a set/ a regulation of necessary skills and training solutions to these skills for middle managers at our units And then, we will propose these contents to be implemented throughout the units belong to Hoa Lac HiTech Park Management Board as well as to the Ministry of Science and Technology Key words: leadership/leaders,management/managers, leadership capacities, middle managers, essential skills for leadership, integration TABLE OF CONTENT CHAPTER I: INTRODUCTION ^ Background 1.1 The foundation of Hoa Lac Hi-Tech Park 1.2 Overview of Hoa Lac Hi-Tech Park Management Board 1.3 Overview of operation of Hoa Lac Hi-Tech Park Defining the research problem Research questions : Research objectives Scope of the research CHAPTER II: LITERATURE REVIEW Theories about leadership 1.1 Concepts/views of leadership 1.2 A leader versus a manager 10 1.3 Middle managers and management model at the middle level 11 Models about leadership abilities 12 2.1 ASK Model 12 2.2 Model of leadership capabilities on characteristic 14 2.3 Leadership model proposed by John Maxwell 17 Views and identification about essential skills -19 CHAPTER III: METHODOLOGY 21 Methods for data analysis 21 1.1 SWOT model 21 1.2 Comparative assessment 22 Methods for data collection • • 23 2.1 Collecting secondary data 23 2.2, Collecting primary data - Surveying method (using questionnaires) 24 CHAPTER IV: RESULTS AND FINDINGS 27 SWOT analysis Analysis of questionnaire data: ^o Zo 2.1 Data synthesization 2Q 2.2 Data analysis ^q Analysis to define necessary skills for leadership 42 3.1 Analysis by seniority ^2 3.2 Analysis by gender 4c Findings from the result 45 4.1 Situation of leadership 4^ 4.2 Necessary skills for work 45 4.3 Skills need to be added 47 4.4 Prefered measures in skill training CHAPTER V: CONCLUSION 47 43 Summary of the result and discussion 48 1.1 Situation of skills for leadership of the middle managers in Hoa Lac 48 1.2 Essential skills for leadship for the middle managers in Hoa Lac Hi-Tech Park's environment 49 1.3 Proposals on measures to improve skills for leadership Conclusions 53 55 2.1 Defining essential skills for leadership applied in Hoa Lac 55 2.2 Solutions to improve leadership capacities based on these skills 55 Answer the research questions 56 Limitations of the thesis and suggestion for further research 57 4.1 Scope of the research 57 4.2 Methodology 58 Contribuitions of the thesis 58 5.1.Theoretical contributions 58 5.2 Practical contributions 59 REFERENCES LIST O F FIGURES AND CHARTS Figure 1.1: Organization Chart of Hoa Lac Hi-Tech Park Management Board '.4 Figure 1.2: Middle management in comparision with junior and senior level 12 Figure 1.3: Model ASK of capabilities 13 Figure 1.4: Leadership model based on characteristics 15 Figure 1.5: SWOT analysis 22 Chart 2.1: Skills approved "necessary" to the middle managers who have to 10 years'experience 42 Chart 2.2: Leadership skills approved "necessary" to the middle managers who have 10 to 20 years'experience 43 Chart 2.3: Skills approved "necessary" to the middle managers who have 10 to 20 years' experience 44 Chart 2.4: Skills approved "necessary" to the middle managers who have over 30 years'experience 44 Chart 2.5: Skills approved "necessary" to the middle managers by gender 45 LIST OF TABLES Table 1.1: The comparision between leaders and managers 11 Table 1.2: 21 golden qualifies of leadership 18 Table 2.1: SWOT analysis on leadership at Hoa Lac 28 Table 2.2: Statistic data 28 Table 2.3: Knowledge about organization 29 Table 2.4: Viewpoints about leadership Table 2.5: The importance of leadership skills • ^9 30 ^ i Nhirng gidi phdp di xudt di ndng cao cdc ky ndng Idnh dao a) Nhimg nhom gidi phdp di xudt: Tir thuc trang da phan tich tai Chuong IV nhdm tac PI^ noV - • • , , ^ ' "^°"^ ^ c gia nghien cuu va dua 02 nhom giai phap: - Gia, phap dl nang cao nhan thuc: giai phap la cin thilt, co nhan thuc 6., CO h,eu bie, tot ve lanh dao thi m « van dung no vao thuc tl cac hoat don cho phu hop Nhat la dilu kien cua Hoa Lac hien nay, m qua, ly va tu lanh dao kha ch5ng cheo, nhilu can bp quan ly chi moi thi hien vai tro quan ly hon la vai tro lanh dao, - Giai phap nang cao ky nang lanh dao: can cu vao cac ky nang thi^u va nang luc hoat dgng cua cac can bg dp trung cua Hoa Lac cho th§y chua th§y mot can bg quan ly dp trung nao dap ung dSy du nhung ky nang co ban phuc xu cho cong viec ciia Ban Quan ly b) Hinh thuc ddo tgo ky nang phu hap Tu thuc trang da phan tich tai Chuong IV, nhom tac gia da nhan dugc hinh thuc dao tao dugc uu tien gom: - Dao tao ky nang theo chu dl ma can bg quan ly quan tam - Dao tao ky nang theo hinh thuc gan voi cong viec - Phuong phap dao tao theo kieu '^nguoi Ion" chia se \'a chii dgng hgc tap thong qua cac tinh huong cu the Bdn ludn: Nhijng hinh thuc da so dieu co uu diem la dao tao gan lien \ di cong \*iec thuc te, nen ngudi tham gia hgc se nam bat van de tot hon, tu thuc hanh \'a ap dung tai don vi quan ly, hieu qua dao tao nang len ro ret Tuy nhien cac hinh thiic cung cd nhugc diem: - Dao tao theo chu dh va dao tao gan vdi cdng \'iec: la phai lira chgn dugc giang vien cd trinh phu hgp vdi linh \arc quan ly, cdng tac chuan bj tai lieu, minh hga tinh huong phuc tap \i phai theo diing yeu cau ngudi dao tao 51 - Bao tao theo kilu ngudi Idn: mac du it cd yeu ciu v^ giang vien, nhien hinh thuc chi ap dung ddi vdi cac ddi tugng cd nhik kinh nghiem hoat dgng quan ly thi hg mdi chu ddng tham gia va chia se Ddi vdi mdi trudng cua Hda Lac, da sd cac can bd 6ku cd kinh nghiem quan ly tren nam Nhu vay, hinh thuc lua chgn hgp ly la hinh thuc dao tao theo phuong phap ngudi Idn, dao tao tap trung vao tang cudng chia se va giai dap each giai quyet tinh huong hang la thich hgp Ket luan chung Sau phan tich va thao luan k^t qua nghien cuu, nhdm tac gia da nit dugc cac ket luan sau day: 2.1 Xdc dinh cdc ky ndng cdn thiet moi trudng cua Hoa Lgc - Nhdm ky nang can thiet cho tit ca cac dom vi: lap kk hoach va td chirc cdng viec, giao tiep va ung xu, ky nang giao viec uy quyen, ky nang ling nghe, ky nang ngoai ngu, ky nang su dung cdng nghe thdng tin va truyen thdng - Nhdm ky nang can thiet cho mgt sd don vi hay giao tiep ben ngoai (Ban Ho trg dau tu, Ban ODA, Trung tam uom tao doanh nghiep Cdng nghe cao, Trung tam Dao tao, Trung tam dich vu): Ky nang dam phan - Nhdm ky nang ddi vdi cac don vi lam viec ndi bd nhieu (mot so can bg quan ly thudc Van phdng Ban, Trung tam Dich \ai ): Ky nang lam \iec nhdm 2.2 De xudt cdc gidi phdp ndng cao ndng luc lanh dgo dua tren cdc ky ndng cdn thiet a) Gidi phdp ndng cao nhan thuc - c i n cd mgt van ban rd rang 6k ihk hien qu}'et tam cua lanh dao cao nhat triln khai tdi toan bd nhan vien ve vai trd cua nang lire lanh dao - Td chuc giao due, phd biln cho cac can bd lanh dao nang cao nhan thiic thdng qua cac cugc hgp hang thang, hang quy b) Gidi phdp ndng cao k}~ ndng lanh dgo - Xay dung va dua vao quy chi cua cac don vj cac ky nang lanh dao cin thiet de cac can bd tuan thii 52 - Td chuc danh gia ky nang lanh dao thudng xuyen va coi la tieu chi 6k nang cao chit lugng ddi ngu can bd quan ly cip trung, la tieu chi 6k danh gia, binh xet thi dua khen thudng: hinh thuc cd thi lanh dao cip cao danh gia hoac thdng qua viec danh gia, phan hdi cua cac can bo chuyen vien cd cho dilm vdi thang dilm cu thi - Td chuc cac cugc thi vl ky nang lanh dao toan co quan: cac cugc thi dugc thiet ke bam sat vao viec thuc hanh cac ky nang lanh dao ddi vdi cac tinh hudng khac Thdng qua cac cugc thi nay, ngudi lanh dao se hgc hdi va trau ddi cho minh cac ky nang phuc vu giai quylt cdng viec hang thuan Igi - Td chuc dao tao cho cac can bd quan ly cip trung cd nhu ciu va cdn thilu thdng qua cac ndi dung: phan loai nhdm can bd cin bd sung ky nang lanh dao, lap ke hoach trien khai, ke hoach dao tao va bd tri ngudn luc cho viec dao tao, cd the ket hgp vdi Vu Td chuc can bd ciia Bd Khoa hgc va Cdng nghe viec bd tri can Bd Cap Vu cung tham du cac khoa hgc bd sung ky nang lanh dao.Tim hieu va lua chgn chuyen gia phu hgp cho tung md dun hoac bai giang cho phu hgp nhu cau, Hinh thuc dao tao sii dung phuong phap dao tao ngudi Idn " Tang cudng su phan hdi ciia chuyen vien ve cac ky nang lanh dao: thong qua cac y kiln true tilp hoac qua viec ghi lai cac kien nghi, de xuat thong qua cac bao cao hang thang, quy, nam de can bd quan ly cap trung nit kinh nghiem nang cao ky nang lanh dao Tra loi cau hdi nghien ciru Tu nhiJTig kit luan neu tren, luan van se phan tich va tra Idi dugc cac cau hdi nghien cuu nhu sau: Tra Idi cau hoi nghien cuu sd ''Nhihig k}~ ndng ndo Id cdn thiit vd cdn hoan thien diphdt triin ndng luc lanh dgo ddi v&i cdn bo quan ly cdp trung tai Ban Quan ly Khu Cong nghe cao Hoa Lgc '\ nhdm nghien cuu nit dugc cac ky nang sau cin dac biet quan tam ya cd kl hoach dao tao bd sung theo yeu ciu cdng viec thdi gian tdi 53 - Nhom ky nang cjn thii, cho t4t ca cac don vi: lap kl hoach va t6 chuc cong v.?c, g,ao t,ep va trng xu, ky nang giao viec uy quyIn, ky nang ijng nghe, ky nang ngoa, ngO, su dung cong nghe thong tin va truyin thong - Nhom ky nang c4n thilt cho mot s6 don vi hay giao tilp ben ngoai: Ky nang dam phan - Nhdm ky nang ddi vdi cac don vj lam viec ndi bo nhilu: Ky nang lam viec nhdm Tra Idi cau hdi nghien cuu sd -NhCmg bien phdp ndo cdn thuc thi nhdm ndng cao ndng luc lanh dgo tir nhimg ky ndng Idnh dgo cdn thiit do^ • nhdm nghien cuu nit dugc cac 02 nhdm giai phap: (1) giai phap nang cao nhan thuc va (2) giai phap nang cao ky nang lanh dao hinh thuc dao tao ky nang uu tien la hinh thuc dao tao theo phuong phap ngudi Idn Mot so han che ciia luan van va goi y cho hu-6-ng nghien ciru tiep theo 4.1 Ve phgm Vi nghien cuu Trudc het, luan van chi nghien cuu ve cac ky nang lanh dao nang luc lanh dao phai cd su tac ddng cua ca hanh vi va kien thiic Dieu se khdng phan anh day du nang luc lanh dao vi xet vdi nhiJng can bd quan ly cd ky nang nhung chua chac hg da cd day dii kien thuc va hanh vi dap ung yeu cau Nghien CUU chi dugc chap nhan cac can bd quan ly deu cd hanh \'i \a kien thiic dap ung Do vay, tuong lai can nghien ciiru them anh huong bdi kien thiic va hanh vi ciia can bd quan ly cap trung tai Ban Quan ly Khu Cdng nghe cao Hda Lac dl hoan thien try diy du ciu nen nang luc lanh dao, tir dd de cac giai phap thich hgp Thu hai, luan van chi tap trung nghien cuu nang luc lanh dao ciia cac can bd quan ly cip trung ma khdng xet din cac chuyen vien dac biet nhung ngudi nim quy hoach len can bd quan ly cip tmng Cac ddi tugng cung cd quan dilm khac vl ky nang lanh dao vi vay cung cd thi lam tha> ddi kit qua nghien cuu.Vi vay, hudng nghien ciru tilp theo se tap tmng mo rgng pham % i nghien cuu ky nang lanh dao ddi vdi cac ddi tugng dugc quN hoach len quan ly cip 54 tmng hoac cd vai trd nhu nhung ngudi quan ly cip tmng Ban C^an ly Khu Cong nghe cao Hda Lac Tu dd so sanh dugc vl quan dilm/tu cua can bd quan ly cap tmng hien tai va can bd quan ly cip tmng tilm nang Thii ba, mac du luan van cd dua md hinh nghien cuu nang luc lanh dao theo md hinh khung ylu td nhien khdng di sau xay dung khung nang luc lanh dao ma chi tap tmng chi cac ky nang lanh dao Trong tuong lai, viec nghien cuu md hinh khung va tap hgp cac ky nang anh huong tdi nang luc lanh dao se la hudng nghien cuu tilp theo 6k van dung md hinh thuc tl 4.2 Ve phuang phdp nghiin cu-u Vdi thdi gian nghien cuu han chi, luan van mdi su dung phuong phap phan tich dinh tinh dua vao ngudn so lieu tu dilu tra bang hoi 6k phan tich vi thi tin cay ciia diJ lieu phu thudc rat Idn vao quan dilm ciia ngudi danh gia Trong dd, de tin cay ciia ket luan va du lieu cao cin phai cd phan tich tinh hudng thuc te va cd luong cu the mdi cho ket qua chinh xac ky nang nao la cin thiet va muc quan trgng cua cac ky nang dd Do vay, hudng nghien cuu tiep theo se trien khai them viec nghien cuu dinh lugng dua vao viec luong them cac chi tieu hieu qua/hieu suat de xac dinh moi quan he giua ky nang can thiet va hieu qua cua nd cdng \*iec Tu chi ky nang nao la can thiet va cd anh hudng nhieu tdi giai quyet cong viec Dong gdp cua luan van 5.1 Dong gop vi gid tri ly thuyet Phan tich SWOT cac nghien cuu hien la phd bien \a khdng phai la phuang phap mdi Thdng thudng md hinh SWOT thudng chi la mot phuong phap ap dung cho toan bd nghien cuu hoac nlu cd su dung cac phuong phap khac thi se dugc tiln hanh phan tich song song Tu\ nhien, luan \an na>' da ket hgp md hinh SWOT va kit qua phan tich dinh tinh tu du lieu dilu tra bang each lay ket qua tir viec danh gia SWOT lam so cii de dilu tra du lieu phuc vu phan tich djnh tinh Dilu nav se khiln qua trinh nghien ciiu \ a thu thap sd lieu dat hieu qua cao va nhan dinh, phan tich cua tac gia dam bao tinh logic va chinh xac 55 S'2 Dong gdp ve gid trj thuc tiin Thdng qua qua trinh nghien cuu luan van nay, nhdm tac gia da nim bit dugc thuc trang nang luc lanh dao cua Ban Quan ly cao Hda Lac ndi rieng, mot don VI quan ly khu cdng nghe cd vj tri quan trgng giai doan tdi Ddng thoi cung hinh dung dugc phin nao nang luc lanh dao cua cac can bd quan ly cip tmng cua cac khu cdng nghe cao khac tai Viet Nam cu thi la vl k>' nang lanh dao can thiet giai quylt cdng viec Trong dilu kien tai Viet Nam cac ky nang vin chua dugc quan tam, cac nghien cuu cu thi vl ky nang chua nhilu, kit qua nghien ciiu luan van cang cd gia tri nd dugc ap dung ddi vdi Ban Quan ly Khu Cdng nghe cao Hda Lac, don vi cd vai trd quan trgng dl thiic diy nin khoa hgc, cdng nghe nude nha Nghien cuu se md nhilu nghien cuu khac 6k thi hien tim quan trgng cua nhijng ky nang lanh dao can thilt doi mgt can bd quan ly hay lanh dao Ngoai ra, tu thuc te va tren co sd nghien ciiru, phan tich nhdm tac gia se su dung nhijng ket qua ciia nghien cuu tmdc hit de dl xuit: - Xay dung cac ky nang lanh dao can thiet ciia can bd cap trung bat budc ddi vdi can bd dang lam viec d cuong vj quan ly cap trung tai co quan cua tac gia - De xuat cac bien phap dao tao trudc het cho cac can bg thudc don vi minh dang lam viec trudc Xa hon, nghien cuu dugc phat trien se la co sd de: - Xay dung quy djnh ky nang lanh dao cap trung cho loan can bd cdng chiic Bd Khoa hgc va Cdng nghe ndi chung va can bd quan ly cap trung Bg ndi rieng ' » ' ,, - Xay dung khung chuong trinh dao tao hoac ke hoach dao tao de xuat voi Lanh dao Ban Quan ly hoac Bd Khoa hgc va Cdng nghe cho can bd cdng chiic ndi chung va can bd quan ly cip tmng ndi rieng K I hoach va chuong trinh se duoc thuc hien theo Id trinh, giai doan cu thi va theo timg nam 56 TAI LIEU THAM KHAO I - Trong nu-o-c 1- Ban Quan ly Khu Cdng nghe Cao Hda Lac, Bdo cdo tinh hinh hogt dong nam 2012 vd ki hoach ndm 2013, Quylt dinh sd 98/2009/QD-Trg 27/07/2009 ciia Thu tuong Chinh phii phe duyet chiic nang, nhiem vu cua Ban Quan ly Khu Cdng nghe cao Hda Lac Quylt dinh sd 198/1998/QD-TTg 12/10/1998 cua Thii tuong Chinh phu ve viec lap Khu Cdng nghe cao Hoa Lac TS Phan Quoc Viet, ThS Nguyen Huy Hoang bai bao Ky ndng nho Id cdn thiet http://chiase t^m vn/h'-nans-mem-nao-la-can-thiet TS Tran Van Hung, bai bao, Tong quan vi kinh ti Viet Nam nam 2012 vd du bdo kinh te vT mo ndm 2013, http://www.gdtd.vn/channel/2780/201210/Tong-quan-ve-kinh-te-VietNam-nam-2012-va-du-bao-kinh-te-vi-mo-nam-2013-1964500 Tuyet An, bai bao, 2012, Thu hut cong nghe cao http: S2tt vn'Kinhte/172634/Thu-hut-cons-n2he-cao-%E2%80%9Chon-Truon2-Ba-dahan2-thit%E2%80%9D html Vu Dinh Anh, bai bao, 2012, Nhin Igi kinh ti Viet Nam 2012, http://www, baohaiquan vn^pases •nhin-lai-kinh-te-yiet-nam-2012 aspx II - 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Anh, 2004, Ky ndng nang luc, tieu chudn vd su lanh dgo 22.Richard & Engle (1986) Sau tdm nhin: Gai y de nhin xa rong cua cong ty vd nhd vo dich tdm nhin, chuyen doi lanh dgo, Alexandria, VA: Miles River Press 23.Robert House (1999) Ly thuyet lanh dgo: bdi hoc phdp ly vd ly thuyet cdi tien cong Leadership Quarterly 7, 323-352 24.Secretary's Commission on Achieving Necessar> Skills (SCANS)- My, 2000, Kv ndng vd nhiem vu cho cong viec 25.Stogdill (1974) Handbook of leadership: Nghien ci'ni ly thuyet New York, Free Press 26 Wan-en Bennis & Joan Goldsmith 2003, Hoc Idm lanh dgo, Perseus Book Group 27 Workforce Development Agency - Singapore, 2009, He thong k}- ndng hanh nghi Singapore CHirONG TRINH THAC Sl QUAN LY CONG LIEN KET VOI DAI HQC UPPSALA (THUY DIEN) ^ XUWOWCSANDftUSMEU " UPPSALA ' UNIVERSITET BANG KHAO SAT Y KIEN Giai phap phat triln nang lye lanh dao dl nang cao hieu qua cong tac Thua Quy anh/chi./ Chiing tdi la Dang Dinh Tung cong tac tai Ban Quan ly Khu Cong nghe cao Hoa Lac va Nguyin Thanh Tung cong tac tai Bo TT&TT dang la hoc vien Chucme trinh cao hoc Quan ly hanh chinh cong hgp tac giiia Trudng Dai hoc Uppsala Thuv diln va Trudng Dai hoc Kinh te- Dai hoc Qudc gia Ha Noi Bane tham khao v kiln nav nham thu thap mot so thong tin de chiing toi thirc hien luan van tdt nghiep Noi dung de tai: Cdc Gidi phdp phdt trien ndng hcc lanh dao ciia cdn bq cap Cuc/vu de ndng cao hieu qud cong tdc cua Ban Qudn ly Khu Cong nghe cao Hoa Lgc Chung toi rat mong nhan dugc su hgp tac ho trg cua cac Anh/Chi \'iec cung cap cac thong tin can thiet de phuc vu de tai Thong tin khao sat se dugc thu thap theo nguyen tac khuyet danh (Khong neu ten nguoi dien phieu) va chi su dung cho muc dich nghien cuu Xin tran cam on anh/chj -THONG TIN CA NHAN Vj tri cong tac ciia anh /chi la: D Can ho quan ly/l.anh dao c Chuyen gia Gioi tinh cua anh/Chj: D Nam D Nil Tuoi cua anh/chj: So nam cong tac cua anh/chj: T\ ' c ' n S-10 nam D Dual nam u D \\) nuin D 20-30 nam ° Tren 30 nam DlO-20nSm Linh virc hoat d^ng cua co quan noi anh/chi dang lam viec: D Dcm vi su nghiep ° Co quan quan ly nha nuac D Linh vuc khac Quy mo don vi ciia anh/chj D Dual 10 ngucri n 10-20 nguai D 20-30 nguai D Tren 30 nguai II - THONG TIN DIEU TRA Anh/chj CO nam ro dac diem gi ciia don vi minh (co the danh d4u nhi^u lira chon) D Co cau to chuc n Tam nhin D Chuc nang nhiem vu D Sir menh Anh/chj hieu ky nang lanh dao la (co the danh dau nhieu lua chon) D Lanh dao mgt nguai khac D Dgng vien khen thuong mgt nguai khac D Quan ly mgt nguai khac D XU phat mgt nguai khac D Chi dao mgt nguai khac D Dao lao va phat trien mgt nguai khac D Giao viec cho nguai khac D Y kien khac Theo anh/chj, ky nang lanh dao co quan nha nu^dc: D Rat quan trgng • Quan trgng D Quan vira phai • It quan Khi giai quyet cong viec hang ngay, Anh/Chi co s^p xep cong viec can xir ly theo thur tir u^u tien khong D Luon luon • Thuong xuyen D Thinh thoang n Khong bao gia Anh chi cho bi^t d6i voi cac cong viec hang cua Anh/Chi co sdp x^p cong vifc theo thir tu^ sau de xir ly khong: Quan trong/CAp thiet Quan trong/it cap thiet it quan trong/Cap thiet it quan trong/Khong cap thiet T ' Ar, • Thucmg xuyen D Luon luon T-u' U.K or,o • Khonebaogia D Thinh thoang ,; u u-6 Khi phan c6„g ca-g vi|c cho c jp d.6i A„h,Chi d Un gi (co he ch,n nh.eu lua chon) o Giao viec va nhan k^ qua d^ xu4t mai co y kien chi dao • Thucme xuyen theo doi don d6c o H6 tro chi d,a kip then cac vAn d^ nhan vien de xua n Y ki^n khac bcS sung khac Anh/chj cho bilt vai cac cong vifc co tinh chdt quan Anh chi thirong lam g>? D Tu minh lam vi khong thi giao cho nhan vien lam D Giao cap duoi lam va minh thong qua D Giao cap duoi lam va minh giai dap ho trg va sua lai truac thong qua D Y kien khac Trong tru-oTig hap da giao viec ma nhan vien khong hoan nhiem vu, anh/chi se: D Tim hieu ly do, sau huong dan 6% nhan vien tu lam lai D Nhac nha va phe binh D Lan sau khong giao viec co linh chat tuong tu cho nhan vien D Y kien khac ' r ^ r Trong cong viec chuyen mon, giai quyet cong viec can co su- phoi hop voi cac don vi khac, Anh/ chi: D Binh thuong toi luon chu viec hoan cong viec vi muc tieu ciia dan vj D Toi cung hay gap kho khan giai quy^t cong viec vai cac dong nghiep khac dan vi D Toi khong thu lam viec vai mot dan vj khac D Y kien khac 10 Khi tham dir cac cuoc hop, Anh chj thu^ong phat bieu y kien tren co sa: n Chu dong phat bi6u y ki^n theo noi dung da dugc chuan bi tir truac hgp D Phat bilu thuoc dien biln ngi dung cugc hgp D Phat bilu y kiln theo quan dilm cua nguai lanh dao chu tri cugc hgp D it phat bilu hoac chi phat bilu dugc yeu cau 11 Khi la ngtfoi chii tri cuoc hop, Anh/ chi da thirc hien nhirng birdc nao day (Co thi danh diu nhilu lira chgn) DThdng nhdt Ijch trinh lam % iec din t^t ca vien tham du •Tiln hanh thao luan va khuyin khich tdt ca cac vien tham gia phat bilu •T6c cone viec dugc tiln hanh phii hcTp - khong qua nhanh ha> qua cham • Tom tat ^.ec thao luan ^•a nhimg y kiln dl xuat a thcri d.em ket thuc moi phan • Thone bao bien ban cugc hgp din xht ca cac vien tham du ,2 Khi^rao d6i cong vifc voi d6ng nghiep va c^p tren Anh/chi th^y: n Tu tin vi minh n4m chdc v4n dl c§n trao d6i • Tuy thuoc vao hoan canh va thai cua nguai d6i dien toi se img xu phu hgp • Toi khong thucmg xuyen giao thiep vi cong viec cua toi it lien quan D Toi ngai giao tilp 13 Khi giai quylt cac cong viec co lien quan thuoc trach nhiem cua Anh/chj voi khach hang d6i tac la ca nhan/t6 chirc ben ngoai anh/chi se: D SEn sang ho trg voi tinh th4n cong viec la tren hit • Can cir vao cong viec va mirc quan he vai ca nhan nguai d6i dien D Can cir vao y kien ciia cAp tren dl xir ly D Y kien khac 14 Trong cong viec, de xuat cua ca nhan anh/chi ve mot van di moi, neu chva du-ac chap thuan cua dong nghiep hoac cap tren, anh/chj se: D GiiJ nguyen quan diem va tim each thuyet phuc D Tim hieu nguyen nhan bo sung them thong tin va tim hoan canh thich hgp de giai thich them D Khong thuc hien tiep de xuat D Y kien khac 15 Khi xir ly mot cong viec phai tranh luan y kien, anh/chj lam gi: a Tap trung chii y D Dap lai mgt each chan D Diln giai lai dieu vira dugc chia se D Dat cau hoi D Im lang lang nghe 16 Anh/chj co tim thay dong lire cong viec hang khong? D Luon luon D Thuomg xuyen D Thinh thoang D Khong bao gia 17 Quan di^m ciia anh/chj cong viec hien la: D Toi chi lam tron cong viec cua toi dugc giao • Toi hoan cong viec dugc giao va hd trg dh nhung cong ^•iec cua dan y\ khac o Toi hoan cong viec dugc giao quan tam den cac cong vi^c chung va cac cong dan vj khac mSc du khong thuoc chuyen mon cua toi vi^c cua n Y ki^n khac 18 Anh/chi CO thu-ong xuyen tham dir cac lop dao tao/tap hu5n chuven mon nghiep vu ca quan, c5p tren t6 chuc khong? D Luon luon m xu ^ • Inuang xuyen D Thinh thoang • ^^^^ ^^^ ^i^ 19 Sau tham dir cac lop dao tao/tap hu5n ng5n han ve chuyen mon nghiep vu, anh chj CO danh gia gi v^ hieu qua cua cac lop nay: D Co ich cho cong viec D Ton thai gian ma hieu qua khong cao D Khong thiet thuc D Y kien khac 20 Anh/chj nhan thay trinh ngoai ngfr ciia minh: D Thanh thao D T6t D Binh thuong D Han ch^ 21 Anh chj co thay can thiet du*9c boi du^ong, dao tao khong D Co D Khong Neu tra lai"C6'\ anh/chj se chgn hinh thuc dao tao nao: D Hgc tap trung D Hgc tir xa D Hgc theo chii de ma toi quan tam D Y kien khac 22 Anh chj thay c5n thiet phai du-oc duoc dao tao/bo sung kien thirc va ky nang gi sau day de phuc vu cong viec hang ngay? (co the danh dau vao nhieu lira chgn) D Ky nang lam viec nhom D Ky nang thuyet trinh hieu qua D Ky nang quan ly thai gian D Ky nang lap kd hoach va td chirc cong \ i?c D Ky nang quan ly cong viec D Ky nang giao viec va uy quy^n cong viec D Ky nang quyet djnh • Ky nSng hgc va tu hgc • Ky nSng giao tilp va Orng xii D Ky nang lang nghe D Ky nang dam phan D Tu sang tao va mao hilm 23 Anh chi co san sang tham dir hoac de xu5t du-gc tham dir cac lop dao tao ve nhihig ky nang tren khong D Co D Khong 24 Anh /chj co de xuat gi de nang cao ky nang lanh dao cho don vj minh Xin tran trpng cam om anh/chi da tham gia trd Idi Bang /ihdo saty liien nayJ ... Background 1.1 The foundation of Hoa Lac Hi- Tech Park 1.2 Overview of Hoa Lac Hi- Tech Park Management Board 1.3 Overview of operation of Hoa Lac Hi- Tech Park Defining the research problem Research... surveying all the managers at the departmental level of three divisions of Hoa Lac Hi- Tech Park Management Board and departmental level leaders of the Ministry of Science and Technology The authors... that the board is a unit of Ministry of Science and Technology and responsible for directly administrative management over Hoa Lac Hi- Tech Park The organization chart of Hoa Lac Hi- Tech Park Management