Downloaded by [University of California, San Diego] at 19:56 21 June 2017 Downloaded by [University of California, San Diego] at 19:56 21 June 2017 MANAGING FOR RESILIENCE In an era of longer hours and shorter contracts, of tighter margins and frequent organizational change, stress can undermine both the mental health and performance of employees A culture of resilience in the workplace, however, offers the potential to support psychological wellbeing and improve the performance of both people and organizations This is the first book to provide managers with a guide to fostering psychological resilience within their teams It synthesises not only the latest cutting-edge research in the area, but also translates this into practical advice for a range of organizational settings Chapters cover the following important issues: • • • • • • Key personality factors related to resilience How job design and routines can improve employee resilience How to build a resilient team Communicating change and improving teamwork Modelling resilient thinking and behaviour as a leader Selecting the right resilience training for your organization This is the ideal book for anyone interested in fostering a high-performance and emotionally resilient workforce, whether they are a manager, HR professional or occupational psychologist Its cutting edge approach will also make it important reading for students and researchers of organizational and occupational psychology Dr Monique F Crane, PhD, is a lecturer and researcher in Organisational Psychology at Macquarie University, Sydney, Australia She is also a director in a private consulting firm which provides evidence-based resilience training to private and public organizations Downloaded by [University of California, San Diego] at 19:56 21 June 2017 Downloaded by [University of California, San Diego] at 19:56 21 June 2017 MANAGING FOR RESILIENCE A Practical Guide for Employee Wellbeing and Organizational Performance Edited by Monique F Crane First published 2017 by Routledge Park Square, Milton Park, Abingdon, Oxon OX14 4RN and by Routledge 711 Third Avenue, New York, NY 10017 Routledge is an imprint of the Taylor & Francis Group, an informa business Downloaded by [University of California, San Diego] at 19:56 21 June 2017 © 2017 selection and editorial matter, Monique F Crane; individual chapters, the contributors The right of Monique F Crane to be identified as the author of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988 All rights reserved No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging in Publication Data A catalog record for this book has been requested ISBN: 978-1-138-12463-9 (hbk) ISBN: 978-1-138-12464-6 (pbk) ISBN: 978-1-315-64803-3 (ebk) Typeset in Bembo and Stone Sans by Florence Production Ltd., Stoodleigh, Devon, UK Downloaded by [University of California, San Diego] at 19:56 21 June 2017 To Eyal and our son Noam Downloaded by [University of California, San Diego] at 19:56 21 June 2017 Downloaded by [University of California, San Diego] at 19:56 21 June 2017 CONTENTS List of illustrations A manager’s introductory guide to resilience Dr Monique F Crane xi PART Personality, psychological resources and employee resilience The right stuff: employee characteristics that promote resilience Professor Robert R Sinclair & Dr Janelle H Cheung 13 15 Identifying and managing personality styles that impair resilience in the workplace Dr Phoebe E Stoddart & Professor Pauline Rose Clance 32 Psychological capital: developing resilience by leveraging the HERO within leaders Professor Carolyn M Youssef-Morgan & Jason L Stratman 53 PART Providing employee support in the workplace 69 Leadership and mental health treatment seeking in the workplace 71 Professor Thomas W Britt & Kristen S Jennings viii Contents Enhancing the resilience of employees through the provision of emotional, informational and instrumental support Kristen S Jennings & Professor Thomas W Britt 86 PART Downloaded by [University of California, San Diego] at 19:56 21 June 2017 Managing organisation factors that erode resilience How work design can enhance or erode employee resilience Dr Ben J Searle Work, rest and play: the importance of brief and daily rest for employee resilience Frances McMurtrie & Dr Monique F Crane 101 103 117 PART Creating a resilient team Team resilience: shaping up for the challenges ahead Professor Jill Flint-Taylor & Professor Sir Cary L Cooper 10 Building team and organisational identification to promote leadership, citizenship and resilience Dr Niklas K Steffens & Professor S Alexander Haslam 127 129 150 PART Promoting resilient thinking and behaviour 169 11 How organisations and leaders can build resilience: lessons from high-risk occupations Dr Amy B Adler & CPT Dr Kristin N Saboe 171 12 Using autonomous motivation to build employee resilience CPT Danny Boga 190 13 Developing employees’ self-efficacy through experience-based learning Dr Bernd Carette 209 14 How resilience training can enhance wellbeing and performance Dr Mustafa Sarkar & Dr David Fletcher 227 Downloaded by [University of California, San Diego] at 19:56 21 June 2017 Contents ix 15 Epilogue: making change happen Dr Monique F Crane 238 Index 245 ... 2017 MANAGING FOR RESILIENCE A Practical Guide for Employee Wellbeing and Organizational Performance Edited by Monique F Crane First published 2017 by Routledge Park Square, Milton Park, Abingdon,... motivation and creativity, and health and wellbeing Downloaded by [University of California, San Diego] at 19:56 21 June 2017 Professor S Alexander Haslam, PhD Professor Alex Haslan is an Australian... challenge and hindrance demands, resilience and strain 9.1 The relationship between pressure, performance and wellbeing 9.2 A framework for building team resilience 9.3 Leader personality impacts