More Praise for Dr Kathryn Cramer “The six steps and practical tools in this book not only make it easier for successful leaders to increase their own creativity but, more importantly, to help bring out the immense creativity and passion of others Because Dr Cramer lives what she writes, this book hums with truth.” —Pam Caraffa, Vice President, Organizational and Management Development, Monsanto “The title grabbed my attention This book is a quick, compelling, powerful read The six steps, which focus on moving from a reactive mind-set to a creative mind-set, are magical.” —Christine Chadwick, Executive Director, FOCUS St Louis “With all the demands that face your organization, it’s often difficult to get the best from the people you count on the most Dr Cramer’s six-step process can help you inspire your people and provide them with the tools and optimism they need to perform at their best under all types of rapid-fire conditions.” —Peter Corr, Senior Vice President, Pfizer, Inc., Executive Vice President, Pfizer Global R & D, President, Worldwide Development “For anyone who’s been continually frustrated by trying to control the daily production of ever-better answers, Dr Cramer offers an effective opening to discovering more meaningful questions about the global issues that matter most.” —Joe Eschbacher, Senior Director–Marketing, Self Funded and Carrier Division, Express Scripts, Inc “On occasion, we all approach work as if we were boarding a routine flight—we think only the destination matters, that the journey is nothing more than awkward, idle time Kathy insists there’s a better way She shows us how to make sure we’ve selected the right destination (as in destiny)… and then invites us to wake up and enjoy the ride!” —Jim Epperson, President, Oklahoma Southwestern Bell Telephone Co “Dr Cramer has identified a major problem of many at midlife—they’ve succeeded in becoming overwhelmed She then uses her own creativity, experience, and wisdom to show that the solution lies not in ‘cutting back,’ but in the wonderful paradox that, by thinking broadly, we can find calm and exhilaration in focusing our energy on what we really care about.” —Edwin Fisher, Ph.D., Professor of Psychology, Medicine & Pediatrics, Washington University “These six steps are a must for anyone who wants to make it big in today’s world.” —Alan Heller, Senior Vice President and President, Global Renal Baxter Healthcare “Dr Cramer has a winning concept—everyone wins when we are congruent with who we are while we are acting in concert with who we want to be Her sixstep process requires: A desire to be congruent A desire and ability to take responsibility to change A desire to dig deep and honestly determine our current reactive patterns A desire to be positive A desire to be successful now and in the future A desire for applauding and appreciating our success It will be must reading for my management team as we triple growth in three years Yea Kathryn!” —Laura L Herring, M.A., SCRP, President and CEO, The IMPACT Group “I would sure like to meet ‘John’ one day, as I think we’d have a lot to talk about Kathy is doing for me what she did for John, and it truly is an adventure and a journey There’s no ‘quick fix’ in the leadership business, but there is a methodology and a discipline I’ll keep learning until I drop dead!” —Jim Holbrook, President and CEO, Zipatoni “Slow down, read this book and accelerate personal and professional outcomes you want.” —Sean Maloney, Vice President, RehabCare Group “Dr Cramer has created a practical and very powerful guide that is a ‘must read’ for everyone that is serious about achieving much more of what they really want out of life! This book is guaranteed to inspire everyone to adopt a more focused, energized, and ultimately successful life strategy As they say, ‘This is no dress rehearsal.’ Go for it!!” —Curt McIntyre, Senior Vice President, MasterCard International “Creativity is the magic necessary for individuals and organizations to breakthrough to new levels of performance and success However, many of us struggle to unleash that creativity It is a messy process This pragmatic book is designed to assist leaders, through practical tools and models, to systematically provoke the creative spirit.” —Robert G Porter, President, SSM DePaul Heath Center “Dr Cramer’s third book is a must read for anyone seeking a quality personal and business life.” —Pat Whitaker, IIDA, President, ARCTURIS For readers, leaders, and high achievers: Use our questionnaire at www fasterhardersmarter.com to determine how to set the goals you need to determine the next, best version of yourself, your results, and your relationships A separate questionnaire on the same site can help you assess your current degree of competency in executing each of the six steps When Faster–Harder– Smarter Is Not Enough Six Steps for Achieving What You Want in a Rapid-Fire World Kathryn D Cramer, Ph.D M C G RAW-H ILL New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto To my husband, John Stephen Davis—in celebration of his richer deeper, wiser presence in my life and in the world Copyright © 2002 by Kathryn D Cramer, Ph.D All rights reserved Manufactured in the United States of America Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher 0-07-141576-9 The material in this eBook also appears in the print version of this title: 0-07-140762-6 All trademarks are trademarks of their respective owners Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark Where such designations appear in this book, they have been printed with initial caps McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 9044069 TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc (“McGraw-Hill”) and its licensors reserve all rights in and to the work Use of this work is subject to these terms Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill’s prior consent You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited Your right to use the work may be terminated if you fail to comply with these terms THE WORK IS PROVIDED “AS IS” McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE McGraw-Hill and its licensors not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom McGraw-Hill has no responsibility for the content of any information accessed through the work Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise DOI: 10.1036/0071415769 Want to learn more? We hope you enjoy this McGraw-Hill eBook! , If you, d like more information about this book, its author, or related books and websites, please click here For more information about this title, click here Contents How to Read This Book Acknowledgments v vii Introduction: Richer, Deeper, Wiser The Premise • The Promise • The Prescription STEP ONE Take Your Blinders Off 27 How to See What You Don’t See Question Reality • Feel What You Feel STEP TWO Be Outrageously Optimistic 75 How to See Potential, Not Problems Scout for Opportunties • See the Glass as Half Full … with a Pitcher of Water on the Way! STEP THREE Make the Future Happen Inside You 115 How to Walk Your Talk Think Big, Think New • Be the Change You Want to See STEP FOUR Get Others on Board 155 How to Speak and Act from Your Heart Build Strong Alliances • Communicate to Motivate iii Copyright 2002 by Kathryn D Cramer, Ph.D Click Here for Terms of Use Contents STEP FIVE Stack the Odds in Your Favor 201 How to Build Momentum Overcome Obstacles • Have Courageous Conversations STEP SIX Celebrate Every Victory, Large and Small 247 How to Leverage Your Success and Wake Up to What’s Next Don’t Go Back to Sleep • The Best Is Next! Bibliography 265 Index 271 iv How to Read This Book Congratulations are in order! In making the initial investment of time and energy it takes to really look at who you are, where you are, and all the roads that diverge from those starting points, you have taken the first steps necessary to creating the next, best you Think of this book as your coach—your very own personal guide, companion, and voice of reason Like a coach, this book speaks to you directly about your hopes and dreams, talents and efforts Like a coach, it guides you toward fulfilling and expanding your potential, and faithfully supports your attempts at success Just as a coach offers perspective and encouragement amid the clamor and confusion of a game, so does this book offer strategies, wisdom, and inspiration as you contend with the demands of a rapid-fire world No matter where you are when this book finds you, you can find yourself in it You may be exhausted from trying to use the same old faster, harder, smarter techniques to keep up, and wondering if there is a better way to live You may be aggressively pursuing long-term goals, or you may be standing at a crossroads Perhaps you’ve hit a bump in the road, or your energy has faltered You may be wishing you could imbue your life with deeper meaning, or you may be looking for a way to make a significant contribution to the greater good When Faster-Harder-Smarter Is Not Enough will show you how to attain all you yearn for and more, using a six-step process for achieving what you want My advice to you, in whatever stage or place you may find yourself, is to first read this book from cover to cover In doing so, you will get a feeling for the flow of the six steps, and an awareness of the kind of help available to you You’ll also find your starting point when you go back for a secv Copyright 2002 by Kathryn D Cramer, Ph.D Click Here for Terms of Use How to Read This Book ond, more focused reading If you need all six steps, use all six steps If you feel comfortable picking and choosing the steps that make the most sense to you in your journey, that This is, after all, your adventure Please not hesitate to refer to the questionnaires on our web site, www.fasterhardersmarter.com, for more support in setting the goals you need to determine the next, best version of yourself, your results, and your relationships vi When Faster-Harder-Smarter Is Not Enough charge the shore, endlessly smashing to spray on the black and slippery rocks, beneath the surface of the water the ocean floor is calm Seaweed trails gently along the sand, and silvery fish rock gently back and forth as above their heads the Success waves hurl themselves into To laugh often and much; oblivion Our surface reacTo win the respect of intelligent people tions to the winds of and affection of children; change and the torrential To earn the appreciation of honest critics demands of the rapid-fire and endure the betrayal of false friends; world can never be fast To appreciate beauty, to find the best in enough, hard enough, or others; smart enough to keep us To leave the world a bit better, whether by afloat To survive and a healthy child, a garden patch, or a thrive in the throes of a redeemed social condition; rapid-fire world, we must This is to have succeeded dive beneath the struggle, Ralph Waldo Emerson down to the core of who we really are When we operate out of the deeper aspects of ourselves, we tap into the currents of our desires and creativity that run silent and run strong As we join forces with those currents, move with them, and let them guide us, the chaos on the surface can never harm or deter us We continue forward, flowing with the desire and creativity that carries us toward the shores of the best possible future and the next best version of ourselves 264 Bibliography Abram, David The Spell of the Sensuous: Perception and Language in a More-Than-Human World New York: Vintage Books, 1996 Albom, Mitch Tuesdays With Morrie New York: Doubleday, 1997 Angelou, Maya Wouldn’t Take Nothing for My Journey Now New York: Random House, 1993 Apatow, Robert, Ph.D The Spiritual Art of Dialogue: Mastering Communications for Personal Growth, Relationships, and the Workplace Rochester: Inner Traditions International, 1998 Bateson, Mary Catherine Composing a Life New York: The Atlantic Monthly Press, 1989 Bellman, Geoffrey M The Beauty of the Beast: Breathing New Life Into Organizations San Francisco: Berrett-Koehler Publishers, Inc., 2000 Bezold, Clement, Rich J Carlson, and Jonathan C Peck The Future of Work and Health Dover, Mass.: Auburn House Publishing Company, 1986 Bock, Kenneth, M.D., and Nellie Sabin The Road to Immunity: How to Survive and Thrive in a Toxic World New York: Simon & Schuster, Inc., 1997 Branden, Nathaniel The Art of Living Consciously: The Power of Awareness to Transform Everyday Life New York: Simon & Schuster, 1997 Capra, Fritjok, David Steindl-Rust, and Thomas Matus Belonging to the Universe San Francisco: HarperCollins, 1991 265 Copyright 2002 by Kathryn D Cramer, Ph.D Click Here for Terms of Use When Faster-Harder-Smarter Is Not Enough Carpenter, Siri “Future-Oriented Thinking Is a Staple for Infants and Toddlers,” Monitor on Psychology, October 2000, 36 Champy, James, and Nitin Nohria The Arc of Ambition: Defining the Leadership Journey Cambridge: Perseus, 2000 Childre, Doc Lew Freeze Frame: Fast Action Stress Relief Boulder, Colo.: Planetary Publications, 1994 Cooper, Robert K., Ph.D., and Ayman Sawaf Executive EQ: Emotional Intelligence in Leadership and Organizations New York: Grosset/Putnam, 1997 Cousins, Norman Human Options New York: Berkley Books, 1981 Covey, Stephen R The Seven Habits of Highly Effective People: Powerful Lessons in Personal Change New York: Simon & Schuster, 1989 Cramer, Kathryn D., Ph.D Roads Home: Seven Pathways to Midlife Wisdom New York: William Morrow and Company, Inc., 1995 Cramer, Kathryn D., Ph.D Staying on Top When Your World Turns Upside Down: Turn Your Stress Into Strength New York: Penguin Books, 1991 Cray, Dan “How Do You Build a Pyramid? Go Fly a Kite,” Time, December 6, 1999, Csikszentmihalyi, Mihaly Finding Flow: The Psychology of Engagement with Everyday Life New York: Basic Books, 1997 Davis, Stan, and Jim Botkin The Monster Under the Bed New York: Touchstone, 1994 Drucker, Peter F Innovation and Entrepreneurship New York: Harper and Row, 1985 Dubin, Judith A., and Melanie R Keveles Fired for Success New York: Warner Books, 1990 Dubin, Judith A., and Elizabeth Page Courageous Conversation St Louis: The Cramer Institute, 1998 Field, Joanna A Life of One’s Own New York: Jeremy P Tarcher/ Putnam, 1981 Fields, Rick, Peggy Taylor, Rex Weyler, and Rick Ingrasci Chop Wood, Carry Water New York: Tarcher/Putnam, 1984 Fox, Matthew The Reinvention of Work: A New Vision of Livelihood for Our Time New York: HarperCollins, 1994 266 Bibliography Frankl, Viktor E Man’s Search for Meaning New York: Touchstone, 1959 Fritz, Robert Creating New York: Ballantine Books, 1991 Gardner, Howard Extraordinary Minds New York: Basic Books, 1997 Gardner, Howard Leading Minds: An Anatomy of Leadership New York: Basic Books, 1995 Gish, Jen “Coming into the Country,” New York Times Magazine, May 7, 2000, 27–28 Gladwell, Malcolm The Tipping Point: How Little Things Can Make a Big Difference Boston: Little Brown, 2000 Gleick, James Chaos: Making a New Science New York: Viking, 1987 Gleick, James Faster: The Acceleration of Just About Everything New York: Pantheon Books, 1999 Goldberg, Natalie Writing Down the Bones Boston: Shambhala, 1986 Goleman, Daniel Emotional Intelligence New York: Bantam Books, 1995 Goleman, Daniel Working with Emotional Intelligence New York: Bantam Books, 1998 Goleman, Daniel, Paul Kaufman, and Michael Ray The Creative Spirit New York: Dutton, 1992 Hammarskjold, Dag Markings New York: Knopf, 1965 Hampden-Trevor, Charles Maps of the Minds: Charts and Concepts of the Mind and Its Labyrinths New York: Macmillan Publishing Co., 1981 Henderson, Hazel The Politics of the Solar Age: Alternatives to Economics Indianapolis: Knowledge Systems, 1988 Hendricks, Gay, Ph.D., and Kate Ludeman, Ph.D The Corporate Mystic New York: Bantam, 1996 Hillman, James The Force of Character and the Lasting Life New York: Ballantine Books, 1999 Hollister Presents Why Didn’t I Think of That? New York: Dover Publications, Inc., 1970 Jaworski, Joseph Synchronicity: The Inner Path of Leadership San Francisco: Berrett-Koehler Publishers, Inc., 1996 267 When Faster-Harder-Smarter Is Not Enough Jensen, Bill Simplicity: The New Competitive Advantage in a World of More, Better, Faster Cambridge: Perseus Books, 2000 Kimball, Richard S The Winds of Creativity: Finding Fulfillment Through Creative Act New York: Green Timber Publications, 1996 Koestenbaum, Peter Leadership: The Inner Side of Greatness San Francisco: Jossey-Bass Publishers, 1991 Kotter, John P Leading Change Boston: Harvard Business School Press, 1996 Land, George, and Beth Jarman Break Point and Beyond: Making the Future—Today New York: Harper Perennial, 1992 Levering, Robert A Great Place to Work: What Makes Some Employers So Good (And Most So Bad) New York: Avon Books, 1988 Levine, Rick, Christopher Locke, Doc Searls, and David Weiberger The Cluetrain Manifesto Cambridge: Perseus Books, 2000 Levine, Stewart Getting to Resolution: Turning Conflict into Collaboration San Francisco: Berrett-Koehler Publishers, Inc., 1998 Lewin, Roger Complexity: Life at the Edge of Chaos New York: Macmillan Publishing, 1992 Lightman, Alan The Diagnosis New York: Pantheon Books, 2000 McLagan, Patricia, and Christo Nel The Age of Participation: New Governance for the Workplace and the World San Francisco: BerrettKoehler Publishers, Inc., 1995 Mendelsohn, Jane I Was Amelia Earhart New York: Vintage Books, 1996 Miller, William C Flash of Brilliance Reading: Perseus Books, 1999 Naisbitt, John, Nana Naisbitt, and Douglas Philips High Tech, Soft Touch: Technology and Our Search for Meaning New York: Broadway Books, 1999 Ogilvy, James Living Without a Goal: Finding the Freedom to Live a Creative and Innovative Life New York: Doubleday, 1995 Olson, Robert W The Art of Creative Thinking: A Practical Guide Including Exercises and Illustrations New York: Harper and Row, 1980 Page, Elizabeth Courageous Conversation St Louis: The Cramer Institute, 1998 Palmer, Parker J The Courage to Teach: Exploring the Inner Landscape of a Teacher’s Life San Francisco: Jossey-Bass Publishers, 1998 268 Bibliography Piirto, Jane, Ph.D Understanding Those Who Create Scottsdale: Gifted Psychology Press, Inc., 1998 Powers, Richard “American Dreaming: The Limitless Absurdity of Our Belief in an Infinitely Transformable Future,” New York Times Magazine, May 7, 2000, 66–67 Profoff, Ira The Dynamics of Hope: Perspectives of Process in Anxiety and Creativity, Imagery and Dreams New York: Dialogue House Library, 1985 Radin, Dean, Ph.D The Conscious Universe: The Scientific Truth of Psychic Phenomena San Francisco: Harper Edge, 1997 Restak, Richard, M.D The Brain—The Last Frontier New York: Warner Books, 1979 Rico, Gabriele Lasser Writing the Natural Way: Using Right Brain Techniques to Release Your Expressive Powers New York: St Martin’s Press, 1983 Rilke, Rainer Maria Letters to a Young Poet New York: Vintage Books, 1984 Root-Bernstein, Robert, and Michele Root-Bernstein Sparks of Genius: The Thirteen Thinking Tools of the World’s Most Creative People New York: Houghton Mifflin Company, 1999 Rothschild, Michael Bionomics: Economy as Ecosystem New York: Henry Holt and Company, Inc., 1990 Ryan, Kathleen D., Daniel K Oestreich, and George A Orr III The Courageous Messenger: How to Successfully Speak Up at Work San Francisco: Jossey-Bass Publishers, 1996 Schlain, Leonard Art and Physics: Parallel Visions in Space, Time, and Light New York: William Morrow, 1991 Schwartz-Salant, Nathan The Mystery of Human Relationship: Alchemy and the Transformations of the Self London: Routledge, 1998 Sinetar, Marsha The Mentor’s Spirit: Life Lessons on Leadership and the Art of Encouragement New York: St Martin’s Griffin, 1998 Smith, Deborah “What Makes a President Great?” Monitor on Psychology, October 2000, 45 Srivastva, Suresh, and David L Cooperrider Appreciative Management and Leadership Revised ed Euclid, Ohio: William Custom Publishing, 1999 269 When Faster-Harder-Smarter Is Not Enough Star, Alexander “Questions for Dr Antonio Damasio, What Feelings Feel Like,” New York Times Magazine, May 7, 2000, 31 Stone, Douglas, Bruce Patton, and Sheila Heen Difficult Conversations: How to Discuss What Matters Most New York: Viking, 1999 Toffler, Alvin, and Heidi Toffler Creating Your Own Civilization: The Politics of the Third Wave Atlanta: Turner Publishing, 1994 Trout, Jack, and Steve Rivkin The New Positioning: The Latest on the World’s #1 Business Strategy New York: McGraw-Hill, 1992 Vaughan, Susan C., Ph.D Half Empty Half Full: Understanding the Psychological Roots of Optimism Orlando: Harcourt, 2000 Waldrup, M Mitchell Complexity: The Energy Source at the Edge of Order and Chaos New York: Simon & Schuster, 1992 Weisbord, Marvin R Discovering Common Ground: How Future Search Conferences Bring People Together to Achieve Breakthrough Innovation, Empowerment, Shared Vision, and Collaborative Action San Francisco: Berrett-Koehler Publishers, 1992 Wenger, Win, Ph.D., and Riland Poe The Einstein Factor: A Proven New Method for Increasing Your Intelligence New York: Pima Publishing, 1996 Whyte, David The House of Belonging Langley: Many Rivers Press, 1997 Wilber, Ken The Marriage of Sense and Soul: Integrating Science and Religion New York: Random House, 1998 Wolf, J Rinke, M.D Winning Management: Six Fail-Safe Strategies for Building High-Performance Organizations New York: Achievement Publishers, 1997 Zander, Rosamund Stone, and Benjamin Zander The Art of Possibility Boston: Harvard Business School Press, 2000 270 I NDEX Action plans, 196–197 Adams, John Quincy, Advanced Effectiveness Signals, 211–214 Advanced Warning Signals, 207–210 Alliance building (see Teamwork) Angelou, Maya, 38, 228, 255 Apathy and boredom zone, 17, 69, 70 Appreciative feedback, 253–255 Armstrong, Lance, 89–91 Assumptions, changing, 147, 148–149 Attitudes, changing, 147, 149–150 Ausubel, Kenny, 155 Authenticity, in Courageous Conversations, 231–238 Bateson, Mary Catherine, 10 Be the change you want to see, 138–154 best practices, 144–151 guiding principles, 152 imitation of others, 142–144 monitoring mistakes, 140–142 responding to environment, 138–140 Beliefs, power of, 184–186 Best case scenario: summary chart for, 221–222, 223 vision of, 220–221 Best Practices: Courageous Conversations, 238–246 No 1: Life Map, 39–44, 49 No 2: Framing the Big Picture, 44–50 No 3: Taking Inventory of Creative Resources, 50–52, 250–253 No 4: How Do You Hide Your Feelings?, 66–67 No 5: Taking Your Emotional Temperature, 67–69 No 6: Challenge/Competency Zones, 69–73, 92 No 7: Sharpen Your Creative Edge, 88–89 No 8: Shifting from Threat to Challenge, 89–91 No 9: Go for the Gold master list, 92–96, 133 No 10: How Well Do You Cope?, 107–108 No 11: How to Silence Your Internal Pessimist, 108–111 No 12: As You Think, So Shall You Act, 128–131 No 13: Finding Your Future in Your Past, 131–135 No 14: Five Easy Steps to Learning by Imitation, 146–147 No 15: Trading in Your Old Ways for New Ways, 147–151 No 16: Vision Stories We Love to Be Led By, 170–172 No 17: Remembering Not to Forget, 172–175 No 18: The Third Idea, 192–197 No 19: Using Questions to Motivate, 197–199 No 20: When It’s the Best of Times and the Worst of Times, the Impact Is Up to You, 218–222 No 21: Looking Backward So You Can Move Forward, 222–227 271 Copyright 2002 by Kathryn D Cramer, Ph.D Click Here for Terms of Use Index Biofeedback, 128–131 Blinder removal, 9, 24, 27–74 feel what you feel, 53–74 in hero’s journey, 170 question reality, 29–52 Call, in hero’s journey, 170 Campbell, Joseph, 170–172 Cannon, Walter, 78 Cardozo, Benjamin, 48 Carnegie, Dale, 120 Carpenter, Siri, 95 Celebrate victories, 9, 247–264 in hero’s journey, 172 realize untapped potential, 259–264 in Remembering Not to Forget, 174–175 wake up to new reality, 249–258 Challenge/competency zones, 17, 69–73 Champions: communicate to motivate, 178, 179 importance of having, 160–164 nature of, 159 wisdom session, 225–227 Chesterton, G K., 15 Churchill, Winston, 103 Cicero, Marcus Tullius, 166 Collaborative approach (see Teamwork) Comfort and relaxation zone, 17, 69, 70 Communicate to motivate, 178–200 best practices, 192–199 declaration of interdependence, 178–180 guiding principles, 199 let others listen to you, 180–181, 193–195 and power of beliefs, 184–186 shared identity, 186–189 shared vision, 181–184 sizzle in, 190–191, 198 soul in, 191, 198–199 substance in, 189–190, 197–198 Companions: communicate to motivate, 178, 179 importance of having, 160–164 nature of, 160 wisdom session, 225–227 Cooperrider, David, 148 Coping skills, 107–108 Corporate culture, 186–189 Courageous Conversations, 230–246 authenticity and, 231–238 Courageous Conversations (cont.) checklist for, 240–241 group resistance and, 231–235 guiding principles, 246 nature of, 230–231 Cousins, Norman, 139 Creative mind-set, 6, 18–19, 21–24 adopting, 25 steps for creating, 7–8, 9, 24 (See also Six Steps for Achieving What You Want) Creativity Quest, 136–137 Cross-functional teams, 167–169, 188 Csikzentmihalyi, Mihaly, 66 da Vinci, Leonardo, 222 Dancer versus dance, 16–17 De Mestral, George, 141 Defenses, 57–60 DeFord, Miriam Allen, 261 Difficulties (see Overcome obstacles) Drucker, Peter, 1, 115 D’Souza, Alfred, 218 Dubin, Judy, 142–144, 238, 239 DuBois, Charles, 247 Earhart, Amelia, 231 Early Effectiveness Signals, 211–214 Early Warning Signals, 207–210 Einstein, Albert, 71, 107, 183, 225 Ellerbee, Linda, 143 Emerson, Ralph Waldo, 12, 25, 196, 264 Emotional intelligence (see Feel what you feel) Empty Suit Syndrome, 30–31 Endorsers: communicate to motivate, 178, 179 importance of having, 160–164 nature of, 159 wisdom session, 225–227 Exhilaration and reward zone, 17, 69, 70 Expectations, 153–154 power of, 124–126, 184–185 Pygmalion effect, 124, 184–185 Feel what you feel, 53–74 best practices, 66–73 capitalizing on emotional pressure, 65–66 defenses and, 57–60, 66–67 descriptions of feelings, 61–62 extreme logic and, 57 feelings as guides, 62–65, 67–69 272 Index Hitopadesa, The, Holmes, Ernest, 36 Holmes, Oliver Wendell, 21 Hugo, Victor, 23, 212 Hurston, Zora Neale, 86 Huxley, Aldous, Feel what you feel (cont.) guiding principles, 73 as learned skill, 53 multiple feelings and, 54–55 responding to emotional punches, 60–61 sensory approach to, 55–57 Fifer, Julian, 165 Fight or flight response, 78–79 Flexibility, 142–144 Flow experience, 66 awareness of, 211 moving from frenzy to, 210–214 moving to frenzy from, 205–210 Framing the Big Picture, 44–50 Freeman, Aaron, 46 Frost, Robert, 141 Frustration and anxiety zone, 17, 69, 70 Fuller, Millard, 180 Future happening inside you, 9, 24, 115–154 be the change you want to see, 138–154 in hero’s journey, 171 think big, think new, 117–137 Gandhi, Mahatma, 20, 75 Gardner, John, 216 Gish, Jen, 55 Gladwell, Malcolm, 181–182 Go for the Gold master list, 92–96, 133 Goethe, Johann Wolfgang von, 2, 262 Goslin-Jones, Terri, 263 Greatbatch, Wilson, 141 Griffin, Susan, 164 Guiding principles: be the change you want to see, 152 build strong alliances (teamwork), 175 communicating to motivate, 199 Courageous Conversations, 246 feel what you feel, 73 outrageous optimism, 111 overcome obstacles, 227 questioning reality, 52 scouting for opportunities, 97 think big, think new, 135 Hackman, Richard, 164–165 Haith, Marshall, 95 Halo effect, 184 Hammarskjold, Dag, 135 Hero’s Journey, The (Campbell), 170–172 Identity: personal identity stories, 188–189 shared, 186–189 Images/vision: best case scenario, 220–221 in Courageous Conversations, 244 in healing, 122 in making change, 118–123 power of, 118–123, 166–167 responding to environment, 138–140 shared, 181–184 in sports, 122–123 Vision Stories We Love to Be Led By, 170–172 worst case scenario, 219–220 Innerdirected inquiry, 30 Internal Optimist, 105–106, 109, 110 Internal Pessimist, 105–106, 108–111 Involve others, 9, 24, 155–200 build strong alliances, 157–177 communicate to motivate, 178–200 in hero’s journey, 171 James, William, 27, 178 Jefferson, Thomas, 204 John (case), 31–38, 39–44, 47, 73–74, 92–98, 111–114, 131–135, 136–137, 148–154, 170–177, 199–200, 228–229, 256–258 Kabir Book: Forty-Four of the Ecstatic Poems of Kabir, Keats, John, 87 Keller, Helen, 16 Kierkegaard, Søren, 57 Kimball, Richard, 211 King, Martin Luther, Jr., 177 Land, Edwin Herbert, 76 Lawrence, D H., 189 Lee, Harper, 90 Lemons to lemonade, 15–16 Level agenda, 11 defined, obstacles to, 220, 221, 223 resources for, 251 273 Index Level agenda, 11 defined, obstacles to, 220, 221, 223 resources for, 251–252 scouting for opportunities and, 77–78 Level agenda: communicating soul of, 191 defined, evidence of success and, 256–258 expectations and, 124–126, 153–154 Go for the Gold master list, 92–96, 133 lens for, 10–12 Level challenges and, 206–210 obstacles to, 220, 221, 223 past as bridge to future and, 127 resources for, 252 role model for attaining, 31–38, 39–44, 47, 73–74, 92–98, 111–114, 131–135, 136–137, 148–154, 170–177, 199–200, 228–229, 256–258 Third Idea and, 192–197 Lewis, Wyndham, 37 Life Map: developing, 39–44 and past as bridge to present and future, 49, 126–127, 131–135 sample, 41–42 Listening, by others, 180–181 MacArthur, Douglas, 80 McAdams, Dan P., 44 McClintock, Barbara, 156 Maugham, W Somerset, 192 Mead, Margaret, 160 Melville, Herman, 158 Merton, Thomas, 32 Miller, Henry, 185 Mind-set: creative, 18–19, 21–22 reactive, 18–20, 22 Mistakes, information from, 140–142 Mitchell, Edgar, 248 Momentum building (see Stack the odds in your favor) Mother Teresa of Calcutta, 253 Narcissistic leaders, 82–86 Negativity, as contagious, 104–105 Nin, Anais, 18 Nonverbal communication, 191–192 Observations, changing, 147, 150–151 Obstacles (see Overcome obstacles) O’Keefe, Georgia, 30 Oliver, Mary, 141 Optimism, 9, 24, 75–114 best practices, 106–111 guiding principles, 111 in hero’s journey, 170 scouting for opportunities, 77–98 seeing glass as half full, 99–114 Orpheus Chamber Orchestra, 164–165 Overcome obstacles, 203–229 best case scenario, 220–221 best practices, 218–227 Early and Advanced Effectiveness Signals, 211–214 Early and Advanced Warning Signals, 207–210 failing to recognize obstacles, 215–217 from flow to frenzy, 205–210 from frenzy to flow, 210–214 guiding principles, 227 99% perspiration and, 203–204 progress verses perfection in, 214–215 worst case scenario, 219–220 Ozick, Cynthia, 72 Page, Elizabeth, 239 Partnership domain: collaborative approach and, 162 in Framing the Big Picture, 46, 47, 49, 51 high-priority goal in, 94–95 in Trading in Your Old Ways for New Ways, 149, 151 Pascal, Blaise, 25 Past: as bridge to present and future, 126–127, 131–135 Life Map and, 39–44, 49, 126–127, 131–135 Looking Backward So You Can Move Forward, 222–227 Pecking order, 164–165 Perfectionism, progress versus, 214–215 Personal domain: collaborative approach and, 162 in Framing the Big Picture, 46, 47, 49, 51 high-priority goal in, 94–95 in Trading in Your Old Ways for New Ways, 149, 151 274 Index Placebo effect, 122 Polaroid, 76 Powers, Richard, 150 Private dialogues, 182–184 Problems versus potential, 79–80 Productivity domain: collaborative approach and, 162 in Framing the Big Picture, 46, 47, 49, 51 high-priority goal in, 94–95 in Trading in Your Old Ways for New Ways, 149, 151 Progress, perfectionism versus, 214–215 Proust, Marcel, 58 Pygmalion effect, 124, 184–185 Questioning reality, 29–52, 249–258 appreciate allies, 253–255 best practices, 38–52 celebrate your own success, 255–258 give yourself a promotion, 253 guiding principles, 52 importance of, 29–31 inventory of creative resources, 50–52, 250–253 role model in, 31–38, 39–44, 47, 73–74, 92–98, 111–114, 131–135, 136–137, 148–154, 170–177, 199–200, 228–229, 256–258 Questions, to motivate, 142–144, 197–199 Reactive mind-set, 18–20, 22, 23–24 communicate to motivate, 179–180 hallmarks of, 23 imagining the future, 119–120 shifting to creative mind-set, 25 steps in, 24 Read, Herbert, 31 Realize untapped potential, 259–264 energy from, 260–261 as ongoing process, 261 pioneering in, 262–263 practicing, 263–264 Recognition (see Celebrate victories) Reflection, in scouting for opportunities, 83–86 Reframe, in Courageous Conversations, 242–243, 246 Rogers, Will, 214 Role models: imitation of others, 142–144, 145–147 Role models (cont.) John (case), 31–38, 39–44, 47, 73–74, 92–98, 111–114, 131–135, 136–137, 148–154, 170–177, 199–200, 228–229, 256–258 Roosevelt, Eleanor, 208, 235 Rumi, 250 Ruskin, John, 260 Sales, Saint Francis de, 56 Sarton, Mary, 148 Schultz, Howard, 28–29 Scouting for opportunities, 77–98 best practices, 87–96 decision to thrive and, 78–79 guiding principles, 97 mining for diamonds, 86–87 reflection in, 83–86 seeing problems versus potential, 79–80 walking away, 81–83 Seeing the glass as half full, 99–114 Internal Optimist/Internal Pessimist, 105–106 leaving worries behind, 101–104 optimism as contagious, 104–105 outrageous optimism for self, 100 Self-determination, 60 Self-optimism, 100 Seligman, Martin, 100 Sensory approach to feeling, 55–57 Shaw, George Bernard, 182 Siddhartha Gautama, 122 Six Steps for Achieving What You Want, 7–8, 12, 24 Step 1: Blinder removal, 9, 24, 27–74 Step 2: Outrageous optimism, 9, 24, 75–114 Step 3: Make the future happen inside you, 9, 24, 115–154 Step 4: Involve others, 9, 24 Step 5: Stack the odds in your favor, 9, 24, 201–246 Step 6: Celebrate victories, 9, 24, 247–264 Sizzle, in communication, 190–191, 198 Smith, Deborah, 64 Solti, George, 202 Soul, in communication, 191, 198–199 Sports, 122–123 Stack the odds in your favor, 9, 24, 201–246 275 Index Stack the odds in your favor (cont.) Courageous Conversations, 230–246 in hero’s journey, 171 overcome obstacles, 203–229 Starbucks, 28–29 Status quo: in hero’s journey, 171 resisting, 117–120, 171 Stevens, Margaret M., 114 Stravinsky, Igor, 83 Substance, in communication, 189–190, 197–198 Sullivan, William L., 256 Supporters: communicate to motivate, 178, 179 importance of having, 160–164 nature of, 159–160 wisdom session, 225–227 Szent-Györgyi, 35 Taboos, 59–60 Tan, Amy, 145 Tao Te Ching, 261 Taylor, Susan G., 99 Teamwork, 157–177 appreciating allies, 253–255 best practices, 169–175 cross-functional approach to, 167–169 guiding principles, 175 importance of, 157–159, 160–164 pecking order and, 164–165 and power of vision, 166–167 types of allies, 159–160 (See also Communicate to motivate) Teilhard de Chardin, 110 Tell the Truth Fast, in Courageous Conversations, 243–246 Tennyson, Alfred Lord, 134 Think big, think new, 117–137 best practices, 127–135 Think big, think new (cont.) expectations and, 124–126, 153–154 guiding principles, 135 images and vision in, 118–123 past as bridge to present and future, 126–127 Status Quo and, 117–120, 171 Third Idea, 192–197 Thoreau, Henry David, 145, 191 Threshold crossing, in hero’s journey, 170 Tich Nat Han, 112 Tipping Point, The (Gladwell), 181–182 Trading in Your Old Ways for New Ways, 147–151 Transition generation, 6–7 Truman, Harry S, 140 Trustworthiness, 257 Vaughn, Susan, 100 Velcro Industries, 141 Vinci, Leonardo da, 222 Vision (see Images/vision) Vision community, 179 Visualization, 122–123 von Frisch, Karl, 40 Wayne, John, 233 Wells, H G., 98 Welty, Eudora, 131, 207 Wilson, Eugene S., Worries, leaving behind, 101–104 Worst case scenario: summary chart for, 221–222, 223 vision of, 220–221 Wright, Frank Lloyd, 186 Young, Margaret, 260 Zander, Benjamin, 153–154 276 Please visit the Web site for this book, www.fasterhardersmarter com Submit your thoughts; complete a Personal Potential Profile; assess your Wisdom Quotient; learn new approaches to building resilience, unleashing potential, and creating the next best version of yourself, your team, and your organization Read tips and timely advice from the author and find out about Dr Kathryn Cramer’s schedule of appearances Dr Cramer is the managing partner of The Cramer Institute in St Louis, Missouri If you would like to learn more about The Cramer Institute’s keynote addresses or the consulting, training, and coaching programs we customize for leaders, teams, and organizations, please visit our Web site, www.cramerinstitute.com Or you can contact us directly at: The Cramer Institute 7800 Maryland Avenue St Louis, Missouri 63105 (314) 725-0500 (phone) (314) 725-3000 (fax) www.cramerinstitute.com www.fasterhardersmarter.com 277 A BOUT THE A UTHOR Kathryn D Cramer, Ph.D., is a licensed psychologist and founder of The Cramer Institute, a consulting firm that offers customized change management, leadership development and coaching processes, keynote addresses, and signature programs found nowhere else The Institute works with clients including MasterCard, Monsanto, The United States Air Force, DuPont, Earthgrains, Bank of America, as well as with many major hospitals and associations For more than a decade, The Cramer Institute has been inspiring individuals, teams, and organizations to find creative ways of forging satisfying, successful, and sustainable futures Dr Cramer is a popular keynote speaker at conferences and corporate events around the world and the author of Staying on Top When Your World Turns Upside-Down and Roads Home: Seven Pathways to Midlife Wisdom In addition to these books, Dr Cramer is published extensively in her field and has produced two films on stress, one of which earned an Emmy Award Dr Cramer earned her master’s degree in psychology from De Pauw University and her doctorate in psychology from St Louis University She founded the Stress Center at St Louis University Medical Center and served as its director for years Dr Cramer is a member of the American Psychological Association She resides in St Louis with her husband, John Davis, and their dog, Shadow Copyright 2002 by Kathryn D Cramer, Ph.D Click Here for Terms of Use ... in executing each of the six steps When Faster Harder Smarter Is Not Enough Six Steps for Achieving What You Want in a Rapid- Fire World Kathryn D Cramer, Ph.D M C G RAW-H ILL New York Chicago... Is Not Enough will show you how to attain all you yearn for and more, using a six- step process for achieving what you want My advice to you, in whatever stage or place you may find yourself, is. .. can’t work any harder or faster I can already feel my clutch burning.” When Faster- Harder- Smarter Is Not Enough Sometimes being on automatic pilot is good enough, but faster, harder, and smarter