Lecture Business: A changing world - Chapter 11: Managing human resources

The objectives of this chapter: Define human resources management and explain its significance; summarize the processes of recruiting and selecting human resources for a company; discuss how workers are trained and their performance appraised; identify the types of turnover companies may experience, and explain why turnover is an important issue;...

   

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Chapter Eleven

Managing Human Resources

• Is used by one in five corporations for 

at least 10% of its workforce

Job description The formal, written description of a specific job, 

such as the job title, tasks to be performed, physical  and mental skills required, duties, and 

responsibilities

Job specification The written description of the qualifications 

necessary for a specific job, such as education, experience, personal characteristics, and physical characteristics

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Universities & CollegesClassifieds

   

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Legislation Regulating Hiring  and Compensation Practices

• Employment Equity Act (1987).  The Federal  enacted a law governing the hiring practices of  federally regulated organizations.

• Human Rights Acts (various).  Each province has  its own variation of the law to govern the rights  and freedoms of all people, regardless of their  race, religion, sexual orientation, age, gender,  etc.

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Profit sharing Distribution of percentage of company 

profit to employees; sometimes  distribution is in the form of company  stock

11-10b

64%

Flexible hoursFamily/medical leave

Resource/referralEmployee assistance program

Part­time/job sharingDependent care account

Telecommuting

What executives most say are valuable benefits to offer

employees with dependent­care needs:

Insurance (health and life)Retirement

Profit sharing (ESOPs)

Security

Determination of methods of promotion, transfers

Job protectionProtection of the union as bargaining agent

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Grievance proceduresUnion activities and responsibilitiesManagement activities and responsibilities

StrikesWorking conditions

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Pay raises Overtime rates Benefits

Security Seniority

Management prepares list of demands and concessions:

Scheduling Hiring and firing Pay cuts

Production standards Discipline

Negotiation teams establish rules and schedule meetings Negotiation and compromise

Rejection of contract Ratification of contract

Renegotiation of contract Union represents workers at

that work facility Union tactics:Strikes, Boycotts, Picketing Management tactics:Lockouts, Strikebreakers

Management

   

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The Number of Major  Labour Disputes are 

# of Strikes

or Lockouts # of Workers Involved

          Secondary   Characteristics

Female 12%  Not sure 2% 

Preference among

currently employed

adults for a male

or female boss:

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Explore Your Career Options

What are some of the factors you consider most  important in deciding which job to accept after  graduation? Is your decision about your 

university or college major most influenced by  salary, hiring potential in particular areas, or  quality of life issues?

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Additional Discussion  Questions and Exercises

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Additional Discussion  Questions and Exercises