This chapter presents the following content: Technologies for developing systems, management issues in system development, supporting decision making, supporting collaboration, supporting knowledge work, the challenges ahead.
Business Management Information System Lecture Professor Dr Sajjad Mohsin n Ph.D ă Division of Production, Information and Systems Engineering, Muroran Institute of Technology, Hokkaido JAPAN n M.E ă Dept of Computer Science and Systems Engineering, Muroran Institute of Technology, JAPAN n M.Sc Computer Science ă Department of Computer Science, Quaid-iAzam University Islamabad, Pakistan Experience n Professor & Dean FIST, COMSATS Institute of Information Technology Islamabad Pakistan, April 2011 to date n Dean FIST & Chairman CS (Associate Professor)COMSATS Institute of Information Technology Islamabad Pakistan, Nov 2010 to August 2011 n Chairman & Head (Associate Professor) Department of Computer Science, COMSATS Institute of Information Technology Islamabad Pakistan, July 2009 to Nov 2010 Experience n Head (Associate Professor), Department of Computer Science, COMSATS Institute of Information Technology Islamabad Pakistan, January 2008 to July 2009 n Associate Professor, COMSATS Institute of Information Technology Abbottabad Campus, Pakistan, April 2005January 2008 n Research Assistant with Prof Yukinori Suzuki, MIT Japan, 2004 to 2005 ¨ Research Project: A study on Telecommunication Network Modeling Experience n Research Assistant with Prof Yukinori Suzuki, MIT Japan Research, 2003-2004 ă n Teaching Assistant with Dr Yasushi Honda, MIT Japan Oct 2002, to Feb 2003 ă n Project: A study on Congestion Control of Telecommunication Network Subject: Information Engineering Basic Practice B Researcher with Prof Yukinori Suzuki at the MIT Japan, Oct 1998 to March 2000 Experience n Systems Analyst, Central Telecom Research Laboratories (CTRL),PakistanTelecommunication Corporation Ltd (PTCL), Islamabad Pakistan, July 1992 – Sep 2003 n Systems Analyst, National Institute of Electronics (NIE), Islamabad Pakistan, Jun 1987 Jul 1992 Grants n 2007 Present ă Higher Education Commission, Pakistan approved & funded research project "High Performance Image Processing using Genetic Algorithms on Auto-Load Balancing Symmetric Multi-Processing Platform" worth more than (Pakistan Rs.) 0.6 million n 2011 2013 ă National ICT R&D Fund approved and funded the research project titled “3D Graphical Imagery Therapy for Healing Brain Tumors in Children” worth more than 11 million PKR HONORS Distinguish Professor of COMSATS n Member Editorial Board of the “IEEE Transaction of The Fuzzy Systems” Journal n Member Editorial Board of the World Information Technology Journal n Member Editorial Board of the Information Technology Journal n Approved PhD Supervisor of Higher Education Commission for Pakistan n Member Australian Computer Society n Honors Awarded Japanese Government, Ministry of Education Scholarship for Ph.D April 2002- March 2005 n Awarded Japanese Government, Ministry of Education Scholarship for M.E April 2000 –March 2002 n Awarded Japanese Government, Ministry of Education Scholarship as Research Student Oct 1998- March 2000 n Awarded Merit Scholarship by the Quaid-iAzam University Islamabad for M.Sc Jan 1985 – Dec 1986 n Course Theme n n n n n n n n The importance of Information System Management Leadership Issues (The Top is Job) Strategic Uses of information Technology Information System Planning Distributed Systems The Overall Architecture Managing Telecommunications Managing Information Resources Managing Operations Decision Support Systems n DSS include knowledge-based systems ă Knowledge base is the set of rules that group together to build knowledge n Fundamental components of DSS model are, ă The database (or Knowledge base) ă the model (i.e., the decision context and user criteria), and ă The user interface ă The users themselves are also important components of the architecture Decision Support System Expert System An expert system is a computer system that emulates the decision-making ability of a human expert n Expert systems are designed to facilitate tasks in the fields of accounting, medicine, process control, financial service, production, human resources, among others n Executive Information System They are intended to facilitate and support the information and decision-making needs of senior executives by providing easy access to both internal and external information relevant to meeting the strategic goals of the organization n It is commonly considered as a specialized form of decision support system (DSS) n Office Automation System Office automation systems helps in optimizing or automating existing office procedures n Office workflows of information and other documentation procedures are automated using office automation system n Groupware information systems Collaborative software (or groupware) is a type of information system, designed to help people involved in a common task achieve goals n One of the earliest definitions of “collaborative software” is, "intentional group processes plus software to support them." n Information Systems vs Computer Science n n Computer Science has its concentration in the study of algorithms, computation, software, and data structures Information Systems is an extension of management and organization theory that applies technical capabilities and solutions initially developed by computer science, to tasks in organizations ă For example, web development using HTML, XML, scripting may be a computer scientist job, but integrating all these to develop business portal is an Information Systems job Information Technology Information Technology (IT) sometimes refers to the technology component of an information system n However, the concept is often used by many to describe the collection of all information systems in organization n Putting Things in Context Information Technology - the hardware, software, and networks that make Information Systems possible n Information System - a system that uses information technology to capture, transmit, store, retrieve, manipulate, and display information n Business process - a related group of steps or activities that use people, information, and other resources, to create value for internal or external customers n Putting Things in Context Firm (or organization) - consists of a large number of interdependent business processes that work together to generate products of services in a business environment n Business environment - includes the firm and everything else that affects its success, such as competitors, suppliers, customers, regulatory agencies, and demographic, social, and economic conditions n What goes wrong? Capabilities of Information Systems Provide Fast and Accurate Transaction n Provide Large Capacity, Fast Access Storage n Provide Fast Communications (machine to machine, human to human) n Reduce Information Overload n Span Boundaries n Provide Support for Decision Making n Provide a Competitive Weapon n General Technological Trends for IT n Summary n What is information? ă System components and concepts ă Characteristics of information ă Management Information System ă Groupware information systems ... other communication systems and much more … Types of Information Systems Transaction Processing Systems (TPS) n It is an information system designed to process day-to-day business event data... (MIS) Decision Support Systems (DSS) Expert Systems (ES) Executive Information Systems (EIS) Office Automation Systems (including document management systems) GroupWare, Computer-Supported Cooperative... other systems (e.g group communication systems) We will generally follow this convention Types of Information Systems n n n n n n n n Transaction Processing Systems (TPS) Management Information Systems