ECSCW 2013 proceedings of the 13th european conference on computer supported cooperative work, 21 25 september 2013, paphos, c

Olav W Bertelsen Luigina Ciolfi Maria Antonietta Grasso George Angelos Papadopoulos Editors ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21–25 September 2013, Paphos, Cyprus ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21–25 September 2013, Paphos, Cyprus Olav W Bertelsen Luigina Ciolfi Maria Antonietta Grasso George Angelos Papadopoulos • • Editors ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21–25 September 2013, Paphos, Cyprus 123 Editors Olav W Bertelsen Department of Computer Science Aarhus University Aarhus Denmark Maria Antonietta Grasso Work Practice Technology Xerox Research Europe Grenoble France George Angelos Papadopoulos Department of Computer Science University of Cyprus Nicosia Cyprus Luigina Ciolfi Sheffield Hallam University Sheffield UK ISBN 978-1-4471-5345-0 DOI 10.1007/978-1-4471-5346-7 ISBN 978-1-4471-5346-7 (eBook) Springer London Heidelberg New York Dordrecht Library of Congress Control Number: 2013942136 Ó Springer-Verlag London 2013 This work is subject to copyright All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer Permissions for use may be obtained through RightsLink at the Copyright Clearance Center Violations are liable to prosecution under the respective Copyright Law The use of general descriptive names, registered names, trademarks, service marks, etc in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made The publisher makes no warranty, express or implied, with respect to the material contained herein Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com) Preface This volume represents the proceedings of ECSCW 2013, the 13th European Conference on Computer Supported Cooperative Work, held in Paphos, Cyprus, on September 21–25, 2013 ECSCW 2013 received 82 competitive paper and note submissions After extensive review, 15 were selected to form the core of the traditional single-track technical program for the conference These are supplemented by exciting workshops and masterclasses that cover a broad range of topics and allow for wider and more active participation These additional contributions will be published in the Volume Proceedings, together with the expanded selection of demonstrations, videos, and work in progress Work in progress has been introduced as a new peer reviewed category for ECSCW 2013, and those papers will be included in the Volume Proceedings that will be available online The technical program this year focuses on work and the enterprise as well as on the challenges of involving citizens, patients, and others into collaborative settings The papers embrace new theories, and discuss known ones They challenge the ways we think about and study work and contribute to the discussions of the blurring boundaries between home and work life They introduce recent and emergent technologies, and study known social and collaborative technologies Classical settings in computer supported cooperative work are looked upon anew With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community Many people have worked hard to ensure the success of this conference, and we briefly acknowledge them here: all the authors who submitted high quality papers; all those who contributed through taking part in workshops, masterclasses, demonstrations, and the new category of work in progress; the 64 members of a global program committee, who dedicated time and energy to reviewing and discussing individual contributions and shaping the program; the people who v vi Preface helped to organize the program: the workshop and masterclass chairs, the chairs of demos and videos, work in progress, student volunteers, and various other practical arrangements Finally, we acknowledge the student volunteers who provided support throughout the event; and we thank the sponsors and those who offered their support to the conference Olav W Bertelsen Luigina Ciolfi Maria Antonietta Grasso George Angelos Papadopoulos ECSCW 2013 Conference Committee General Chair George Angelos Papadopoulos, University of Cyprus, Cyprus Programme Chairs Olav W Bertelsen, Aarhus University, Denmark Maria Antonietta Grasso, Xerox Research Centre Europe, France Workshops and Masterclasses Co-chairs Mattias Korn, Aarhus University, Denmark Pär-Ola Zander, Aalborg University, Denmark Work in Progress Co-chairs Tommaso Colombino, Xerox Research Centre Europe, France Myriam Lewkowicz, Troyes University of Technology, France Demos and Videos Co-chairs David Kirk, Newcastle University, UK Abigail Durrant, Newcastle University, UK Proceedings Chair Luigina Ciolfi, Sheffield Hallam University, UK Proceedings Volume Chair Mattias Korn, Aarhus University, Denmark Doctoral Colloquium Co-chairs Antonella De Angeli, University of Trento, Italy Wayne Lutters, University of Maryland Baltimore County, USA Local Organizers Christos Mettouris, University of Cyprus, Webmaster Petros Stratis, Easy Conferences Ltd., Finance Chair vii ECSCW 2013 Program Committee Mark Ackerman, University of Michigan, USA Alessandra Agostini, Università di Milano-Bicocca, Italy Antonella De Angeli, University of Trento, Italy Gabriela Avram, University of Limerick, Ireland Liam Bannon, University of Limerick, Ireland and Aarhus University, Denmark Olav W Bertelsen, Aarhus University, Denmark Pernille Bjørn, Copenhagen, Denmark Jeanette Blomberg, IBM Almaden Research Center, USA Alexander Boden, University of Siegen, Germany Claus Bossen, Aarhus University, Denmark Nina Boulus-Rødje, IT University of Copenhagen, Denmark Tone Bratteteig, University of Oslo, Norway Susanne Bødker, Aarhus University, Denmark Federico Cabitza, Università di Milano-Bicocca, Italy Lars Rune Christensen, University of Aalborg, Denmark Luigina Ciolfi, Sheffield Hallam University, UK Gregorio Convertino, Xerox Research Centre Europe, France Andy Crabtree, University of Nottingham, UK Francoise Darses, Conservatoire National des Arts et Métiers, France Prasun Dewan, University of North Carolina, USA Monica Divitini, Norwegian University of Science and Technology, Norway Benjamin Fonseca, UTAD/INESC TEC, Portugal Sebastian Franken, University of Aachen, Germany Víctor M González, Instituto Tecnológico Autónomo de México (ITAM), México Antonietta Grasso, Xerox Research Centre Europe, France Marianne Graves Petersen, Aarhus University, Denmark Tom Gross, University of Bamberg, Germany Jörg M Haake, Fern University Hagen, Germany Richard Harper, Microsoft Research Centre Cambridge, UK Kori Inkpen, Microsoft Research, USA Giulio Jacucci, Helsinki Institute for Information Technology, Finland Nils Jeners, University of Aachen, Germany Nina Kahnwald, University of Dresden, Germany ix x ECSCW 2013 Program Committee Helena Karasti, University of Oulu, Finland Wendy Kellogg, IBM T J Watson Research Center, USA Michael Koch, BW-University, Munich, Germany Timothy Koschmann, Southern Illinois University, USA Charlotte Lee, University of Washington, USA Myriam Lewkowicz, Université de Technologie de Troyes, France David Martin, Xerox Research Centre Europe, France David W McDonald, University of Washington, USA Giorgio De Michelis, Università di Milano-Bicocca, Italy David Millen, IBM T J Watson Research Center, USA Preben Holst Mogensen, Aarhus University, Denmark Keiichi Nakata, University of Reading, UK Iivari Netta, University of Oulu, Finland Maria Normark, Södertörn University College, Sweden Gary M Olson, University of California, Irvine, USA Volkmar Pipek, University of Siegen, Germany Michael Prilla, University of Bochum, Germany Wolfgang Prinz, Fraunhofer FIT/RWTh Aachen, Germany Dave Randall, University of Siegen, Germany Madhu Reddy, Penn State University, USA Toni Robertson, University of Technology Sydney, Australia Markus Rohde, University of Siegen, Germany Mark Rouncefield, Lancaster University, UK Pascal Salembier, Université de Technologie de Troyes, France Kjeld Schmidt, Copenhagen Business School, Denmark Carla Simone, Università di Milano-Bicocca, Italy Cleidson da Souza, UFPA and ITV-DS, Brazil Gunnar Stevens, University of Siegen, Germany Hilda Telliog˘lu, Vienna University of Technology, Austria Ina Wagner, Vienna University of Technology, Austria and University of Olso, Norway Volker Wulf, University of Siegen, Germany Reviewers Konstantin Aal Steve Abrams Jacob Bartel Matthias Betz António Correia Juri Dachtera Ilana Diamant Ines Di Loreto Roman Ganhoer Friedrich Glock Jan Hess Timo Jakobi Birgit Krogstie Thomas Ludwig Johanna Meurer Drew Paine Souneil Park Christian Reuter Torben Wiedenhoefer xi ... ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21–25 September 2013, Paphos, Cyprus 123 Editors Olav W Bertelsen Department of Computer Science.. .ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21–25 September 2013, Paphos, Cyprus Olav W Bertelsen Luigina Ciolfi Maria Antonietta Grasso... Lancaster, UK e-mail: m.rouncefield@lancaster.ac.uk O W Bertelsen et al (eds.), ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21–25 September 2013,