This article reports on research carried out with university students and leaders at University A (A pseudonym was used for the researched institution) in Vietnam, exploring stakeholders’ (specifically students and institutional leaders) perceptions of employing NESTs to teach English speaking skills.
An Giang University Journal of Science – 2019, Vol 6, – 17 EMPLOYING NATIVE ENGLISH-SPEAKING TEACHERS FOR ENGLISH COURSES: STAKEHOLDERS’ PERCEPTIONS Nguyen Vu Phuong1, Nguyen Thị Bich Ngoan1 University of Economics and Law - Viet Nam National University, Ho Chi Minh City Information: Received: 18/04/2018 Accepted: 07/07/2018 Published: 02/2019 Keywords: Native English-speaking teachers, communication in English, speaking skills ABSTRACT Native English-speaking teachers (NESTs) are needed to teach English at many universities in Vietnam because they are commonly regarded as models for communication in English Yet, does this rationale correspond with the views of students who enrolled in high-quality programmes and administrators (departmental and functional leaders who are administering the programmes)? This article reports on research carried out with university students and leaders at University A (A pseudonym was used for the researched institution) in Vietnam, exploring stakeholders’ (specifically students and institutional leaders) perceptions of employing NESTs to teach English speaking skills Data were collected through an open-ended questionnaire with 65 students and in-depth interviews with 40 students (those who participated in the interviews also responded to the questionnaire) and interviews with four leaders Data were thematically analysed through an inductive approach The major factors that could help NESTs meet students’ expectations were their teaching methods and the extent to which they could interact with students together with communicative competence and cultural knowledge Students viewed NESTs as models for communicating in English but also had difficulty in understanding these teachers when there were differences in culture and language uses It was indicated by leaders that NESTs are employed as a motivating and diversifying source of teaching staff and marketing communication figures for the institution The findings suggest that to meet students’ expectations, it is necessary that NESTs improve their teaching methods, receive training and be under a screening procedure of recruitment and quality assurance Employing NESTs is a trend in Vietnam, but quality procedures need to be established for assuring that these NESTs comply with the quality expectation at the institution INTRODUCTION qualified local teachers of English to meet the rising demand for English as an international language (Alptekin, 1991) Thus, NESTs are employed for their fluency and accuracy in English no matter how skillful they are in teaching (Şahin, 2005) The use of NESTs has There has been a trend in many higher education institutions: employing native English-speaking teachers (NESTs) to teach English speaking skills Native speakers are in need due to the lack of An Giang University Journal of Science – 2019, Vol 6, – 17 been a subject of debate Some researchers claim that NESTs are more successful in teaching than non-native teachers The premise for this argument is that a good oral English teacher should have a good command of English (Jie, 1999) or being ‘foreign’ (Ma, 2012) to bring new styles in teaching methodology For example, many NESTs have been teaching successfully in China (Jie, 1999) Another reason is from leaders’ assumption that the employment of NESTs could help increase learners’ enrolments and to stay competitive (Ardó, 1997) On the contrary, other researchers believe that having teaching skills is more essential than being a native speaker of the language being taught In fact, it is motivation and enthusiasm, not nativeness or accent, of teachers that make a difference in teaching to support learners (Lee, 2000) of a native speaker (Strevens, 1992) Besides childhood acquisition of the language, other attributes of ‘nativeness’ include the ability to comprehend and produce idiomatic expressions, understand regional and social variations within the language, and understand and produce fluent and spontaneous discourse (Davies, 2004) The term ‘NESTs’ used in this paper is based on the attributes proposed by Davies (2004) Studies of the employment of NESTs in the Vietnamese context NESTs have been commonly employed in Vietnamese higher education institutions, which has been critically examined through research For example, Walkinshaw and Oanh (2012) examined the common belief that Vietnamese learners of Eglish prefer native-speaker teachers to nonNESTs in learning English The study was conducted on 50 students from two public universities in Vietnam though a survey and an open-ended self-report questionnaire The finding was that the participants valued the qualities of an English language teacher (namely teaching experience, qualifications, friendliness, enthusiasm, the ability to interesting informative classes, understanding of students’ local culture, and advanced English communicative competence), and they believed that NESTs presented as ideal models of pronunciation (Walkinshaw & Oanh, 2012) Walkinshaw and Oanh (2014) studied students’ perceptions of the employment of native and non-native English language teachers in Vietnam and Japan through a qualitative short-response questionnaire The Vietnamese group of participants comprised 38 female and 12 male Vietnamese learners of English at an upperintermediate level at two universities in Vietnam The student participants from the first university were taught by five NESTs (from Australia, New Zealand, and the United States), while those from the second were taught by three NESTs (from Australia and the United States) (Walkinshaw & Oanh, 2014) Their findings indicated both drawbacks (such as The employment of NESTs at University A was based on the institutional leaders’ assumption that NESTs could make a perfect model for students to practice speaking English (a member of Board of Rectors, personal communication, October 2018) These teachers from English-speaking countries could provide an English-speaking environment However, there have been students’ complaints about the quality of NESTs (students in high-quality courses, personal communication, 17 October 2017 and March 2018) The situation at this institution has led to the questions: Is the employment of NESTs helpful for students’ learning? What problems have students faced and what should be done to improve NESTs’ teaching? LITERATURE REVIEW Definitions of NESTs The term ‘nativeness’ has been viewed from different perspectives From the standpoint of theoretical linguistics, the native speaker is viewed as one that is capable of judging the grammatical correctness of sentences (Chomsky, 1965) In addition, the acquisition of English during infancy and childhood is a major attribute An Giang University Journal of Science – 2019, Vol 6, – 17 difficulty in explaining grammar and tension due to cultural differences) and benefits (such as being as models of pronunciation and repositories of cultural knowledge) in the employment of NESTs in teaching English These studies provide background for the understanding of the employment of NESTs in teaching English to Vietnamese learners exposed to NESTs were more successful in English lessons than those who were not In addition, NESTs may help learners develop positive attitudes towards learning English Reviewing several studies, Şahin (2005) suggested that attitude and motivation may help learners gain achievement in foreign language learning NESTs can be a source of encouragement to students (Wu & Ke, 2009) When learners find themselves successful in communicating with NESTs, they may have joy in learning (Miyazato, 2002) Thus, if learners have positive attitudes towards the target language, they may be motivated to learn and achieve objectives in learning the target language Benefits of using NESTs The use of NESTs has derived from the possible benefits they may offer students They have been believed to have good oral skills, a large stock of vocabulary, and knowledge about their own culture (Mahboob, 2003; Walkinshaw & Oanh, 2014) NESTs were viewed by learners as models of pronunciation and correct language use with experience of their culture (Arva & Medgyes, 2000; Walkinshaw & Oanh, 2014) Therefore, they could be viewed as motivating models for learners to imitate and use English (Benke & Medgyes, 2005) and have been believed to provide an authentic example in learning pronunciation and speaking skill (SuriatiJusoh et al., 2013) This premise means that NESTs provide learners with a native-like environment of English communication Finally, learners can benefit from learning communication skills and cultural knowledge with NESTs In addition to being a model of language, NESTs were viewed by learners as a model to provide immersion culture (Meadows & Muramatsu, 2007) Findings from a study by Ha Nam (2010) indicated that the students confirmed that regular exposure to NESTs’ teaching helped them gain insight into the Western culture These NESTs were viewed as repositories of cultural knowledge (Walkinshaw & Oanh, 2014) In other words, native speaker teachers appear to be a model in learning the culture and speaking A number of studies such as Benke and Medgyes (2005), Lasagabaster and Sierra (2005) and Wu and Ke (2009) on the employment of NESTs suggested that NESTs represent a motivating figure to encourage learning For example, Benke and Medgyes’s (2005) study of 422 Hungarian learners of English at different universities revealed that NESTs were friendly lively good models for imitation that were skilled at encouraging learners to speak Drawbacks of employing NESTs Being a native speaker of English does not necessarily mean that NESTs can explain the linguistic aspects of English Although NESTs were good at spoken communication, they could not facilitate good grammar use and could have difficulty explaining complex concepts (Mahboob, 2003) Findings from a study by Wong (2009) indicated that inexperienced and untrained NETs were being incapable of explaining grammar and vocabulary, and their confidence could last for a short period of time with anxiety about the length of the course Learners found NESTs poor at explaining grammar (Walkinshaw & Oanh, 2014) These Another advantage of NESTs is that they tend to put more emphasis on fluency than accuracy, so they push learners to use more English because NESTs may not be capable of using learners’ native language (Şahin, 2005) The findings from this study indicated that learners who were An Giang University Journal of Science – 2019, Vol 6, – 17 native teachers may find it troublesome to deal with lexis and grammar because “sometimes they haven’t got the knowledge to explain it” (Lasagabaster & Sierra, 2005, p.230) This matter means that being able to produce fluent English is not necessarily being capable of teaching English (e.g., explaining linguistic aspects of the language) useful for students’ learning English The extent to which NESTs are helpful to learners depends on their quality, whether they possess a body of pedagogical knowledge, knowledge of English linguistics, learners’ local cultures, and teaching experience Possible solutions Although NESTs may benefit learners as aforementioned, there exist problems that need to be solved First of all, it is necessary to provide them with training on pedagogical methodology and learners’ culture and difficulties in learning Findings from Ma’s (2012) study suggested that it is crucial to increase NESTs’ understanding of students’ learning difficulties NESTs can teach effectively if they are qualified with experience and appropriate training (Wong, 2009) Although NESTs’ cultural background can be motivating to learners, it sometimes constrains communication As Arntsen (2017) argued that, regards of communication, NESTs may be incapable of clearly communicating complex ideas and structures to learners in case they lacked understanding of the local language Then, their different cultures created tension because learners experienced a cultural and communicative gap (Walkinshaw & Oanh, 2014) Thus, their knowledge about their own culture (e.g., language use and cultural values), which is different from that of second language learners, can be an obstacle to the learning process (Benke & Medgyes, 2005; Millrood, 1999) For example, NESTs’ lack of sharing of linguistic and cultural background made learners fear NESTs, as found in a case study on 13 Japanese university students by (Miyazato, 2002) Furthermore, NESTs’ lack of insights into the local educational context made them fail to establish rapport with learners (Han, 2005) Another solution to the weaknesses of NESTs may be engaging them in co-teaching with local teachers of English (i.e., non-NESTs) In Chun’s (2014) study in Korea, NESTs were attributed to linguistic competence while Korean teachers of English were viewed as psychologically helpful to students and sensitive to students’ needs for their shared mother tongue and experience as learners In a review, SuriatiJusoh et al (2013) also found that the learners value “the collaborative teaching of native and non-native speaker teachers of the language when learning the target language” (p 30) These findings suggest that learners can benefit from being taught by both NESTs and non-NESTs Liu (2008) suggested that for dynamic co-teaching, close attention should be paid to “effective collaboration between coteachers, their desire to improve learning outcomes for their students, and support from school administrators and other colleagues” (p 115) Being able to pronounce English correctly does not always imply that NESTs can help learners with their pronunciation Although learners of English affirmed that they could benefit NESTs’ pronunciation (Benke & Medgyes, 2005), they often struggled to comprehend NESTs’ speech Lasagabaster and Sierra’s (2005) participants appreciated the exposure to NESTs’ pronunciation but pointed out that NESTs often fail to correct learners’ own pronunciation Based on the problems with NESTs as aforementioned, it may be necessary to have a process for quality assurance of English courses taught by NESTs This is an administrative procedure that leads to continuous improvement Examining the advantages NESTs may offer learners and the problems learners may face suggests that the employment of NESTs may be An Giang University Journal of Science – 2019, Vol 6, – 17 of teaching The process may include establishing standards for recruitment, monitoring their teaching practice through the use of students’ formative feedback, and support for improvement employing native English-speaking teachers to teach English in high-quality programmes Because it was exploratory in nature, the study was conducted within the constructivist paradigm, which depicts relativist reality, a subjectivist epistemological stance, and a naturalistic methodology (Denzin & Lincoln, 2011) The study aimed to understand the meaning constructed by these stakeholders through their experience with NESTs in the process of teaching and learning academic English In other words, the authors acknowledged that “knowledge is socially constructed” by the participants (Mertens, 2005, p 12), which suggested diverse interpretations of the reality (Mertens, 2005; Stake, 2010) Therefore, the research context facilitates a case study within the constructivist paradigm (Yin, 2009) RESEARCH METHOD NESTs have been employed to teach English for high-quality programmes at University A, which is a member university of Vietnam National University – Ho Chi Minh City (considered as the centre of high-quality tertiary education institutions in Ho Chi Minh City) It has about 360 academics and administrative staff In 2018, the number of students was around 6,800, ranging from undergraduate to postgraduate levels The study institution’s organisation includes the Board of Rectors as top management which administers faculties, departments, and centres The Department of Foreign Languages is responsible for teaching Business English and Academic English to all students The employment of NESTs has raised concerns on teaching quality University A was chosen because it employs NESTs, which provides convenience in sampling For recruiting the most productive sample to address the research question, purposive sampling was used (Marshall, 1996) The criteria to select the student participants included their attendance in the speaking course of academic English taught by NESTs and their registration for the high quality programme Participants were 65 freshmen (15 males and 50 females aged 18) who enrolled in 2017 high quality programmes, namely the socalled CA programmes whereby most courses are delivered in English Students from different disciplines registered for the intensive courses in Academic English These students’ level of English proficiency varied, around 54 of the participants had scored from 5.0 to 5.5 on IELTS tests while 11 others were at pre-intermediate level (around 4.0 scores on IELTS tests) Leader participants included four leaders including a member of Board of Rectors (MBR), two administrative leaders in quality assurance (LQA) and academic affairs (LAA), and a departmental leader (DL) These leader participants’ The institution’s high quality programs are of two types: the first programme (called C) includes 40% of basic and specialised courses delivered in English; the second one (called CA) most courses (except Marxism and Leninism) delivered in English NESTs are employed to teach intensive English (generally speaking skills) to help learners in these programmes prepare for other courses in English The speaking course lasts 45 hours The courses of intensive English recruit learners (mostly freshmen) from various disciplines These NESTs are from English speaking countries such as Australia, Britain, the United States of America, and Ireland The research question the study aims to answer is: What are stakeholders’ (students and relevant administrators) perceptions of employing native English-speaking teachers to teach English in high quality programmes? The study used a qualitative case study which provides insights into the meaning of social phenomena in natural settings (Merriam, 2001b) It examined what the stakeholders perceived of An Giang University Journal of Science – 2019, Vol 6, – 17 responsibilities included administering the high quality programme and have assessed to student feedback on NESTs’ teaching Therefore, their administrative viewpoints could be relevant for being triangulated with data from student participants minutes to clarify student participants’ responses given in the questionnaire Individual semistructured interviews with four administrators were also conducted in Vietnamese for the accuracy and ease of communication and lasted 20 minutes The in-depth interviews were organised based on these areas for the comprehensive understanding of these stakeholders’ perceptions Data were collected for the study through a selfreport questionnaire in English (see Appendix A) which were delivered to 65 students The questionnaire focused on the participants’ expectations from learning with NESTs, benefits, problems, and solutions These guided open questions were relevant to elicit these stakeholders’ general perceptions of employing NESTs The themes that might emerge could not be anticipated, so this open format better fit the research purpose (Dornyei, 2007) In-depth interviews were conducted with four focus groups (40 students among 65 students, from four classes) in Vietnamese for the accuracy and ease of communication Each focus group consisted of from to 11 participants Focus group interviews are appropriate for collecting rich, high-quality data in a social context (Patton, 2002), exploring participants’ understanding and experiences about an issue in an interactive manners; are regarded as a quick and convenient way to collect data from some participants simultaneously (Kitzinger, 1995) Each focus group interviews lasted 30 Data were inductively processed through thematic analysis whereby data were arranged into themes (Miles & Huberman, 1994) The data were broken into meaningful pieces of information with assigned codes (Maxwell, 2005) These codes were critically examined and grouped into common categories (Merriam, 2001a), which facilitated easy access to information for data analysis and interpretation (Merriam, 2009) Thorough critical reviews of the data facilitated finding connections between the themes from which findings were explored and discussed FINDINGS AND DISCUSSION This section presents the findings of the study and discussion associated with areas such as students’ expectations of NESTs, the benefits they received from learning with NESTs, the problems they faced and necessary measures to solve the problems Table describes student participants’ perceptions of studying with NESTs Table Students’ perceptions of studying with NESTs Responses (n = 65) Percentage • Improve communication in English 49 75.38% • Improve speaking and listening skills with pronunciation and intonation 41 63.08% • Have real models for language practice 28 43.08% • Gain understanding of other cultures for future communication and disciplinary knowledge 30 46.15% • Be helpful to their learning: friendly, well-organised, enthusiastic, showing rapport, and supportive 19 29.23% Areas of interest Expectations of learning English with NESTs An Giang University Journal of Science – 2019, Vol 6, – 17 Responses (n = 65) Percentage • Improving speaking and listening skills 47 72.31% • Being as models for their practice 60 92.30% • Gaining communication skills in a real-like international environment 11 16.92% 12.31% • Being unable to offer support in learning 24 36.92% • Using ineffective teaching methods 55 84.61% • Being not well-qualified to teach English 10 15.38% • Having difficult communication because of cultural difference 17 26.15% • Change teaching methods 41 63.08% • Have a standardised recruitment process, monitor teaching to assure teaching quality 17 26.15% Areas of interest Benefits of learning with NESTs • Improving their confidence in speaking Problems of learning with NESTs Suggested solutions to the problems First of all, students’ expectations of learning English with NESTs included the needs to improve communication in English such as communication skills (75.38% of responses), speaking and listening skills with pronunciation and intonation (63.08% of responses), having real models for language practice (43.08% of responses) – a good language environment for communicative activities Students expected NESTs would provide them with good language practice whereby they could have interaction with NESTs, imitate accents, learn intonation, and use correct pronunciation were used for the participantsQUESTIONNAIRE (QUE)) This finding concurs with a multitude of studies from which NESTs’ linguistic competence made them a motivating model of language (Arva & Medgyes, 2000; Mahboob, 2003; Walkinshaw & Oanh, 2014) This attribute is helpful to learners as they can imitate and use English (Benke & Medgyes, 2005) This explains why the demand for NESTs is high in many English courses In addition, students also expected to gain understanding of other cultures for effective future communication as well as knowledge related to their major (46.15% of responses) They hoped that they would gain confidence in communicating with NESTs as real foreigners My expectations of learning with NESTs were improving my speaking and listening skills, using correct pronunciation and intonation, implementing natural communication, and gaining knowledge of culture and academic English (Lan-Pseudonyms When enrolling in the course of academic English in the high quality programme, I expected to learn a lot from NESTs This learning would include communication capacity An Giang University Journal of Science – 2019, Vol 6, – 17 (reactions with appropriate responses), understanding of other cultures (e.g., religions) through communicative activities (Khue-INTERVIEW(INT)) uniformly favour NESTs over non-NESTs Either type has their own strengths and weaknesses Chun’s findings implicated that students may benefit from being taught by both types of teachers It can be implied that the students in the high quality programmes need effective teachers that can support their learning regardless of their ‘nativeness’ status This result indicated that NESTs were perceived as a model to provide immersion culture (Meadows & Muramatsu, 2007) Engaging in teaching by NESTs may provide learners with Western culture (Ha Nam, 2010) The cultural knowledge gained (Walkinshaw & Oanh, 2014) may lead to effective global communication From the administrative perspectives, the leaders expected that NESTs could have insights into the Vietnamese culture, professional working style, and follow the assigned curriculum The departmental leader said: “I expected NESTs to have an understanding of the Vietnamese culture so that they could communicate with students effectively, adopt the programme appropriately, and work professionally” (DL-INT) This means that NESTs could be useful, but they may need to gain insights into local culture (Jie, 1999; Şahin, 2005) They also expected that NESTs could follow the course content and have appropriate pedagogy They also expected NESTs to have certain characteristics that the students perceived as helpful to their learning: friendly, well-organised, enthusiastic, showing rapport, and supportive (29.23% of responses) I expected my NEST to be a friendly enthusiastic teacher who is willing to offer students support and rapport such as giving detail feedback to individual students (Linh-INT) Because English is used for the whole session, if NESTs are well-organised they can deliver clear instruction and make students interested (Nhat-INT) We expect NESTs to show their professional style and follow the course syllabus (DL-INT) Our course was designed to orient students to their future career, so we expect NESTs to follow it in teaching (MBR-INT) These students’ expectations of NESTs’ qualities align with findings from Benke and Medgyes’s (2005) study in that NESTs were regarded as friendly and lively, appropriate models for imitation, and skilled at encouraging learners to use English in speaking This finding implies that native teachers need not only English proficiency but also communicative competence to be effective in teaching English These concerns seem to concur with findings from several studies that NEST appeared to be less prepared and empathetic towards students’ language difficulties and lacked knowledge of language (Mok, 1994; Reves & Medgyes, 1994) Benefits of learning with NESTs However, there were also a few ideas that students expected their teachers to have teaching methods appropriate for their level no matter whether they were NESTs or Vietnamese teachers of English Nga commented: “Whether my teacher is a Vietnamese teacher of English or a NEST is good for me so long as the teacher has appropriate teaching methods” (Nga-INT) This idea reflected in Chun’s (2014) findings that learners did not The first benefit students received from NESTs was improved speaking and listening skills (72.31% of responses) such as presentation, correct pronunciation, intonation and imitating the accent For example, Na gave her comments: “Engaging in communicative activities, I feel confident in speaking English I perceived that I could have appropriate communication for An Giang University Journal of Science – 2019, Vol 6, – 17 specific contexts” (Na-QUE) The departmental and administrative leaders had the same view that NESTs were supportive in creating a language environment for students For example, the departmental leader explained: “With NESTs, students could get used to English pronunciation, the use of communicative language, and native culture” (DL-INT) The member of Board of Rectors said: “NESTs are for students’ practice” (MBR-INT) This finding is common in other studies in that learners perceived NESTs as having confidence in using English cultural knowledge of English-speaking countries (Arva & Medgyes, 2000), good pronunciation, ability to motivate learners to use English, and being good models (Chun, 2014; Ma, 2012) These attributes may make NESTs desirable for English courses because learners need a model for practice speaking English NESTs could help improve their confidence in speaking (12.31% of responses) Dung said: “When I could communicate with NESTs, I perceived I could it with other foreigners, gaining confidence” (Dung-INT) This finding aligns with other findings in that NESTs could stimulate the development of learners’ positive attitudes towards learning the target language and motivation to achieve it: more successful in English lessons (Şahin, 2005) When students realised that they could communicate successfully with their NESTs, they enjoyed learning (Miyazato, 2002) Thus, NESTs may have helped facilitate students’ communication and their development of communication skills, which may have built their joy of learning and confidence Another benefit of employing NESTs from managerial perspective is that NESTs pose a figure for the institution’s marketing communication One of the leaders indicated: “The employment of NESTs brought about a difference between high quality courses and other standard courses” (DL-INT) The member of the Board of Rectors said: “Employing NESTs aims to bring about differentiation of our brand” (MBR-INT) This case is similar in non-English speaking countries where higher education institutions employed NESTs to increase learners’ enrolments and to stay competitive (Ardó, 1997) One surprising finding was that students needed NESTs as models for their practice provided that they have appropriate teaching methods (92.30% of responses) One participant said: “Well, we need NESTs to practice using English” (NamINT) This finding is similar to that of Meadows and Muramtsu’s (2007) study They found that students preferred to have NESTs as the model of the language, a source for learning the culture, accent and grammar of the language One of the important reasons for the employment of NESTs though not apparent is the teacher’s ability to produce fluent English, and NESTs can easily acquire this facility (Bedford, 1970; Şahin, 2005) It implies that nativeness is a dominant attribute that makes native speaker teachers a good model for practice speaking English Problems of learning with NESTs However, when the students experienced learning with different NESTs, the students perceived that NESTs sometimes could not help them learn anything (36.92% of responses) The first problem students realised was NESTs’ ineffective teaching methods (84.61% of responses) The areas of teaching students gave negative feedback on were uninteresting teaching activities, teachers’ reliance on textbook content without expansion of knowledge, lack of rapport and feedback, illegitimate instruction (making it difficult to understand NESTs’ messages), difference in Besides, students also gained communication skills in a real-like international environment (16.92% of responses) and had fun time in classroom activities For example, a student gave her comments: “Talking to NESTs is similar to communicating in an international environment; I had lots of fun with them” (Ngoc-INT) Besides, students perceived that their interaction with An Giang University Journal of Science – 2019, Vol 6, – 17 language uses, lack of interaction, motivation, and pedagogical knowledge necessary to offer training to NESTs so that they could understand students’ learning difficulties (Ma, 2012) Our finding was useful for improving the quality of NESTs; it suggests that pre-service proper training for NESTs is necessary to assure their teaching effectiveness Comparing my present NEST with the previous one, I realised that he lacked appropriate teaching methods Many of my classmates have not come to the class recently because classroom activities were just boring The teacher did not give detail feedback to our presentation: he just gave a few words like ‘good’ or ‘OK’ Sometimes I did not understand what he was talking about He used language differently I was demotivated because I think the NEST lacked sound pedagogical knowledge – he did not have a clear organisation of lessons (Khoa-INT) Because students perceived NESTs as lacking pedagogical knowledge, they believed that NESTs were not well-qualified to teach them English (15.38% of responses) As a result, they believed that NESTs did not meet their expectations There was an idea that being a native was not equal to ‘having the ability to teach English’ Moreover, students expected to learn academic English, but not everyday English For example, a student expressed that: “I not think the NEST is wellqualified ‘Nativeness’ does not mean ‘being able to teach English” (Dao-INT) Tuan also commented on the appropriateness of the lessons: “My teacher [NEST] just taught us everyday English, not academic English as I expected” (Tuan-INT) This finding concurs which that from Şahin (2005) in that “being adept in a language doesn’t necessarily make anyone successful language teacher” (p 29) The employment of NESTs to teach English all over the world derived from the application of the aural-oral approach (Bedford, 1970) However, if NESTs were not equipped with pedagogical insights, they could not be effective language teachers This finding suggests that NESTs need to be qualified with pedagogical competence to teach English The leaders also indicated similar problems with NEST such as their lack of pedagogical skills and knowledge and understanding local culture NESTs employed at our university are sometimes travellers that lack pedagogical skills and knowledge Consequently, they could not teach effectively (MBR-INT) Students may not attend classes because they cannot use English and are afraid of communicating with NESTs (DLINT) This finding is similar to those of other studies For examples, Wong (2009) found that untrained NESTs were concerned about duration of the course and were unable to explain grammar and vocabulary and their confidence just lasted for a short period of time Without training (e.g., in classroom management and lessons in English grammar) native speakers cannot be effective teachers of English because explaining the language is much more difficult than being able to speak it (Arntsen, 2017) For instance, NESTs failed to form a rapport with students because they did not understand the local educational setting, as shown in a study by Han (2005) It is In addition, students also found it difficult to communicate with NESTs because of the difference in cultures (26.15% responses) As one student commented: “Our NEST is sometimes difficult to understand because what he said was quite different from our cultures Another sensitive aspect is that he dresses casually [untidily] and…” (Minh-INT) This result is similar to findings from a case in Russia whereby Millrood (1999) found that NESTs were not as effective as expected because of differences in cultures and expectations The author also 10 An Giang University Journal of Science – 2019, Vol 6, – 17 commented that these NESTs were employed for their command of English and ‘being foreign’ in teaching This finding is similar to Walkinshaw and Oanh’s (2014) result that perceived a cultural and communicative gap created tension Different linguistic and cultural attributes make NESTs’ teaching style different from that of local teachers (Ma, 2012) This result suggests that for NESTs to be effective and successful in interaction with learners, it may be necessary for them to understand the local culture changes included giving clear instruction and speech, delivering well-prepared or wellorganised lessons, showing rapport and giving feedback, organising realistic, motivating and creative classroom activities such as games, and giving tasks appropriate for students’ level I think it is necessary for the teacher to change his teaching methods: be more active, realistic, and well-prepared I expected care and detail feedback through interesting activities such as games The tasks assigned to us appeared to be for kids not for undergraduates (Thao-INT) Finally, another problem from the view of the management is that NESTs did not have a strong tie with the institution that might lead to their lack of commitment to quality teaching Besides, the recruitment procedure is simple and not monitored by a quality assurance body, so their quality of NESTs is questionable This finding suggests that NESTs may need training in teaching methods and local cultural and educational context Ma (2012) suggested that it is crucial to increase NESTs’ understanding of students’ learning difficulties This may be done by qualifying NESTs with knowledge of students’ English standards and learning as well as their familiarity with local education context NEST came and taught here on seasonal contracts, they lacked commitment and could stop teaching any time Their teaching is a quarter of the course length; thus, it is not enough for them to develop students’ skills Another issue is that they did not collaborate with non-NESTs effectively (DL-INT) Students also expected NESTs to change their attitudes by showing their responsibility or dressing smartly Lam said: Well, the present NEST did not care about us He dressed casually (just looked untidy, and I not like it) He did not stick to the schedule He needs to give us care and detail feedback.” (Lam-INT) We not have a standardised recruitment process for those NESTs , or we not check if their qualifications are relevant for high quality programmes (LQA-INT) The students sensed the difference in the teachers’ code of dressing is a sign of NESTs’ lacked understanding of local context, so he failed to establish rapport (Han, 2005) Again, this can be solved by offer NESTs training As Wong (2009) suggested, NESTs may be very effective if equipped with enough experience and relevant training This result indicates a problem in managing NESTs for these high quality programmes with respect to their tenure status, the number of teaching hours, and collaboration with nonNESTs who teach the same course This also shows that a process of recruiting NESTs should be monitored Suggested solutions to the problems Furthermore, students suggested that NESTs should be carefully selected under a standardised recruitment process and their teaching being monitored to assure teaching quality (26.15% of Students believed that the first solution to the problem was that NESTs need to change their teaching methods (63.08% of responses) These 11 An Giang University Journal of Science – 2019, Vol 6, – 17 responses) For example, NESTs should demonstrate their teaching capacity before a selection panel and their profile should meet the requirements of high quality programmes new NESTs not know about our organisational culture (DL-INT) Long-term contracts may make NESTs responsible for students’ learning It is also crucial to assign them more teaching hours (LAA-INT) Were NESTs carefully selected for high quality programmes? What are the criteria for recruitment of these teachers? I think future recruitment should include a screening process where NESTs satisfy the selection criteria and they have to demonstrate their teaching ability (Van-INT) These leaders agreed that employing NESTs is a way to market the institution’s brand, especially the high quality programmes CONCLUSION The employment of NESTs for high quality programmes at University A was grounded by students’ and leaders’ perceptions of their linguistic competence In fact, native speaker teachers were necessary for students to improve English This presents a high demand of NESTs for English courses at the university NESTs represent motivating models of pronunciation, fluency, and communication that helped improve students’ speaking and listening skills These teachers provided conditions for students’ practice provided that they have appropriate teaching methods together with experience As a good example of using natural English, these teachers may encourage communication and the development of communicative competence However, the concerns of using NESTs are associated with their teaching methodology When NESTs lacked sound teaching methods, they may fail to engage students in learning Their cultural background can be a source for students to learn how to communicate internationally, but it also restricts communication and inhibits students’ understanding of messages delivered due to the lack of shared values Thus, several solutions to address the concerns may include offering NESTs proper training, engaging them in co-teaching with local English teachers, and establishing a standardised procedure for recruitment and teaching improvement The findings from this study have posed some areas for further examination of the issue being addressed These may include the relationship Then, during their teaching, student feedback on teaching should be given to them so that they could know the aspects of their teaching that need improving Our present feedback should be given to the NESTs so that they know where to change, regarding their teaching Otherwise, I want to have a different NEST for my next course (Loc-INT) This finding suggests a quality assurance process needs to be set up One of the step is to establish a standardised procedure for recruiting NESTs for high quality programmes This process poses minimum requirements for NESTs’ pedagogical knowledge, skills, and attitudes The second step to assure quality and monitor teaching activities is the use of formative student feedback for teaching improvement To solve the problems associated with NESTs’ responsibility and commitment, it is necessary to consider having long-term contracts with them through recruitment policies All the leader participants have the same view on the issue: It is necessary to consider recruiting NESTs as tenured teaching staff so that they become responsible and committed to teaching for long-term interest It is possible to assign them to teaching a complete course Every semester, the staffing of NESTs keeps changing, so 12 An Giang University Journal of Science – 2019, Vol 6, – 17 between students’ learning and the quality of NESTs, the possible implementation of coteaching for high quality programmes, and the effectiveness of NESTs’ teaching and student learning outcomes Another issue to consider is investigating the problem from the NESTs’ perspectives teachers: perceived strengths, weaknesses, and preferences Journal of Multilingual and Multicultural Development, 35(6), 563-579 Davies, A (2004) The native speaker in applied linguistics In A Davies & C Elder (Eds.), The handbook of applied linguistics (pp 431450) Oxford, UK: Blackwell Acknowledgement Denzin, N K., & Lincoln, Y S (2011) The SAGE handbook of qualitative research (4th ed.) 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Thousand Oaks, CA: SAGE 15 An Giang University Journal of Science – 2019, Vol 6, – 17 APPENDIX A Open-ended self-report questionnaire for student participants Project title: Employing native English-speaking teachers for English courses: Stakeholders’ perceptions Thank you for giving me your time today The purpose of this questionnaire is to hear from your perceptions of employing native English-speaking teachers for English courses I hope you feel free to be frank I have a list of quesitions I would like you to discuss Please answer the following questions: What are your expectations when studying English with NESTs? In your view, what are the advantages of learning English with NESTs? What are the problems you are having with NESTs? What could be done to solve the problems? Thank you very much for your help with my research Best wishes, 16 An Giang University Journal of Science – 2019, Vol 6, – 17 APPENDIX B Guiding questions for interviews with leader participants Project title: Employing native English-speaking teachers for English courses: Stakeholders’ perceptions Thank you for giving me your time today The purpose of this questionnaire is to hear from your perceptions of employing native English-speaking teachers for English courses I hope you feel free to be frank I have a list of quesitions I would like you to discuss Please answer the following questions: What are your expectations when employing NESTs to teach the English courses? In your view, what are the advantages students can have when they learn English with NESTs? What are the problems students have with NESTs? What could be done to solve the problems? Thank you very much for your help with my research Best wishes, Nguyen Vu Phuong 17 ... self-report questionnaire for student participants Project title: Employing native English- speaking teachers for English courses: Stakeholders’ perceptions Thank you for giving me your time today... native English- speaking teachers for English courses: Stakeholders’ perceptions Thank you for giving me your time today The purpose of this questionnaire is to hear from your perceptions of employing. .. standards for recruitment, monitoring their teaching practice through the use of students’ formative feedback, and support for improvement employing native English- speaking teachers to teach English