IT training 1 operational procedures comptia a plus 220 902 m1 slides

Operational Procedures for CompTIA A+ (220-902) Using Appropriate Safety Procedures Tim Warner @TechTrainerTim timothy-warner@pluralsight.com The Pluralsight Learning Path for CompTIA A+ (220-902) Introduction Windows OS Other Operating Systems Security Software Troubleshooting Operational Procedures Operational Procedures for CompTIA A+ (220-902) Table of Contents Using Appropriate Safety Procedures Applying Appropriate Environmental Controls Addressing Prohibited Content and Activity Demonstrating Professionalism Explaining Troubleshooting Theory Overview Grounding Component handling and storage Toxic waste handling Personal safety Compliance Meanwhile, in the Real World… My company's being audited Help! customer technician CompTIA A+ 220-902 Given a scenario, use appropriate safety 5.1 procedures Standard operating procedure Various methods of analyzing tasks or jobs to be performed in a workplace, including an approach called job safety analysis, in which hazards are identified and their control methods described Grounding Grounding  Discharge stray voltages so they don’t damage electrical equipment  Ground path: - Wall drop grounded to patch panel Patch panel grounded to network rack Appliances also grounded to rack Rack to ground Toxic Waste Handling  CRT - Capacitors Toxic metals  Batteries  Toner Personal Safety General Principles  Disconnect power  Remove jewelry  Safety goggles  Air filter mask Lifting Equipment  Weight limitations  Lifting ergonomics: - -  Lift with legs, without twisting trunk Keep object close to body Push instead of pull Get help! - Two people to a rack Fire Suppression      Class A: Paper, wood, cardboard Class B: Gasoline, kerosene, grease, oil Class C: Electrical equipment (CO2, Dry) Class D: Chemicals Class K: Cooking oils Structured Cable Management  Patch panels  ANSI/TIA 606-B labeling standard  Naming convention Cable Trays  http://bit.ly/1G6Ds6x Device placement dictates cable routing Compliance Compliance A state of being in accordance with established guidelines or specifications (industry regulations and governmental legislation), or the process of becoming so Regulatory Compliance Standards  Sarbanes-Oxley (SOX) -  Health Insurance Portability and Accountability Act (HIPAA) -  Medical Payment Card Industry (PCI) -  Accounting Credit card commerce Gramm-Leach Bliley Act (GLBA) - Financial data Meanwhile, in the Real World… My company's being audited Help! customer technician Back in the Real World What kind of audit is it? Hire a consultant customer technician Homework    As an exercise, develop a compliant workshop assuming a budget of $2,000 Consider ESD, toner/battery handling, and fire safety in your plans Share your findings! For Further Learning  Pluralsight: Standards, Practices, and Theory for CompTIA Network+ (Tim Warner) -  See the module "Summarizing Safety Practices" Pluralsight: CISSP - Physical Security (Lee Allen) - See the module "Personnel Privacy and Safety" Summary In your first job role, you're more likely to be an implementer rather than an architect Staying current on compliance ensures your value to the company Next course: Applying appropriate environmental controls ...  Health Insurance Portability and Accountability Act (HIPAA) -  Medical Payment Card Industry (PCI) -  Accounting Credit card commerce Gramm-Leach Bliley Act (GLBA) - Financial data Meanwhile,... Cable Management  Patch panels  ANSI/TIA 606-B labeling standard  Naming convention Cable Trays  http://bit.ly/1G6Ds6x Device placement dictates cable routing Compliance Compliance A state... Pluralsight Learning Path for CompTIA A+ (220- 902) Introduction Windows OS Other Operating Systems Security Software Troubleshooting Operational Procedures Operational Procedures for CompTIA A+