NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN PART 7: THƯ TÍN VÀ THƯ ĐIỆN TỬ (LETTERS AND EMAILS) CHÚ Ý 1: Trước tiên nắm vững cấu trúc đọc Thư tín (Letter) Ms Imai 1934 Main St Binghamton 3Z492B December 10 Mr Park Reader's Book Club 1756 East St New Camden 6C721L Dear Mr Park, I’m writing to express my dissatisfaction with your service The delivery of the books is usually late I want the books to be delivered on time Sincerely, Masako Imai Masako Imai Tên người gửi 10 Tên công ty địa Ngày gửi Tên người nhận Tên công ty Địa Lời chào (viết theo thói quen) Mục đích lý viết thư (thường trình bày đầu viết) Lời chào (viết theo thói quen) 10 Chức vụ tên người gửi Bài tập 1: Câu hỏi Quiz Người nhận ai? Người gửi ai? Lý gửi thư gì? _ _ _ Vocabulary Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN express (v) bày tỏ dissatisfaction (n) khơng hài lòng usually (adv) thường thường late (adj, adv) trễ on time: Thư tín (Letter) To : All managers From : Linda Palmer, Human Resources Directo tên chức vụ Subject : Upcoming employee seminar Date: July 10 I'm writing to set up a meeting to discuss the details of the employee seminar I think that this Friday will be perfect to have the meeting Please forward your opinions as soon as possible Người nhận Người gửi Chủ đề Ngày gửi Trình bày mục đích viết thư (thường trình bày đầu viết) Bài tập 2: Câu hỏi Quiz Nguời nhận ai? Người gửi ai? Lý gửi thư gì? _ _ _ Vocabulary upcoming (adj) tới set up (v) tổ chức discuss (v) thảo luận detail (n) chi tiết perfect (adj) tốt, tuyệt vời forward (v) gửi opinion (n) ý kiến as soon as possible sớm tốt CHÚ Ý 2: Nắm vững dạng câu hỏi thường gặp Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN Những câu hỏi người gửi - Who sent this e-mail? - Who wrote this letter? Gợi ý tìm từ khóa: Thư tin: Tìm thơng tin (tên, chức vụ, địa chỉ) người gửi phần đầu phần cuối đọc E-mail: Tìm phần cuối thư mục người gửi (From: ) Những câu hỏi người nhận - Who is this letter intended for? - To whom is the e-mail intended? Gợi ý tìm từ khóa: Thư tín: Tìm thơng tin người nhận bên duới thơng tin nguời gửi E-mail: Tìm mục (To: ) trình bày người nhận Những câu hỏi mục đích viết thư - What is the purpose of this e-mail? - Why was this letter written? - Why was this letter sent to Ms Kim? - What is the main purpose of this letter? Gợi ý tìm từ khóa: Các câu hỏi mục đích viết thư đa số có câu trả lời nằm phần đầu đọc Đặc biệt mục đích viết thư hay e-mail thể rõ ràng cụm từ I’m writing to ~ Bài tập 3: Questions ~ refer to the following letter Ms Sara Emma, President Value Construction Company 1547 Remington St Austin, TX Dear Ms Emma, On behalf of the entire staff of our company, I would like to express our thanks for your p successfully completing the reconstruction of our headquarters building You have finished the building on July as you promised Thanks! Sincerely yours, Jimmy Carnell Jimmy Carnell CEO, Pacific Holdings Co What is the purpose of this letter? (A) To inform staff change (B) To express gratitude (C) To inform schedule change (D) To express dissatisfaction When was the construction finished? (A) Last week Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN (B) August 20 (C) Last year (D) July To whom is this letter intended? (A) The CEO of Pacific Holdings Co (B) Employees at Pacific Holdings Co (C) The President of Value Construction Company (D) Jimmy Carnell Questions ~ refer to the following email To: All employees From: James Morgan, Facilities Manager Re: Company Parking Lot Date: June 18 This is a reminder of the upcoming maintenance work on the company parking lot The parking lot will be closed for the work The maintenance work will begin tomorrow morning at 9:00 The work will be completed by 5:00 P.M Thanks for your cooperation What is the main purpose of the e-mail? (A) To inform maintenance work (B) To ask suggestions (C) To respond to a letter (D) To introduce a new company policy When will the work be finished? (A) Today (B) June 18 (C) Tomorrow afternoon (D) Tomorrow morning Who sent the e-mail? (A) The CEO (B) Maintenance office (C) Employees (D) Facilities Manager Questions ~ 11 refer to the following job advertisement and e-mail CUSTOMER SERVICE REPRESENTATIVES NEEDED We are looking for full-time customer service representatives to work at our Customer Service Center in our headquarters Job Descriptions: Primary duties are to answer customer questions And also provides advice on problems regarding orders Qualifications: Excellent communication skills Ability to use personal computers Applicants must be able to work any shift, including weekends Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN To apply, send a résumé and cover letter to: recruits@ABCmart.com To: Recruits From: Denis Ram Subject: Customer Service Representative Date: September 20 I’m writing to apply for the advertised position I’m really interested in working as a customer service representative Although I have no previous experience in the field, I will my best I enclosed my resume and cover letter Which position is being advertised? (A) Sales representative (B) Customer service representative (C) Accountant (D) Computer technician What is NOT stated as requirements for the position? (A) College degree (B) Communication skills (C) Ability to work weekends (D) Computer skills What is the main duty of the position? (A) To respond to questions (B) To support sales personnel (C) To assist managers (D) To prepare for a meeting 10 Why Denis Ram wrote the letter? (A) To request a day off (B) To apply for a position (C) To explain his career (D) To answer questions 11 The word “enclosed” in line is closest in meaning to (A) closed (B) terminated (C) detailed (D) included Đăng ký học: 0962 60 8801 – 04 6260 3948 Địa chỉ: Số 18 Trần Đại Nghĩa – Q Hai Bà Trưng – Hà nội ... Questions ~ refer to the following letter Ms Sara Emma, President Value Construction Company 15 47 Remington St Austin, TX Dear Ms Emma, On behalf of the entire staff of our company, I would like