Introduction This quality control manual, hereafter known as QC Manual, was created as a reference document to ensure that all vendors adhere to Sitcom quality standard, and Sitcom quality control process. QC Manual is used as instruction document for Sitcom QC staffSitcom Agent and Sitcom vendor to refer during production and quality control process. 2.1 Inline inspection The Inline inspection is used to monitor the quality of the product through the production rough mill, machining, assembling stages and finishing stages until the beginning of the packing stage. 2.1.1 Preparation documents for inline inspection To conduct one inline inspection, Sitcom QC need to have and study the below
ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ Jnguyen@sitcomfurniture.net QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ Introduction This quality control manual, hereafter known as QC Manual, was created as a reference document to ensure that all vendors adhere to Sitcom quality standard, and Sitcom quality control process QC Manual is used as instruction document for Sitcom QC staff/Sitcom Agent and Sitcom vendor to refer during production and quality control process Jnguyen@sitcomfurniture.net QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ CHAPTER SAMPLE DEVELOPMENT PROCESS 1.1 Sample development flow Drawing is sent to vendor from Sitcom Vendor make sample Not Passed Checked by Sitcom QC or PD Not Approved Passed Sitcom QCM to take photos of MS, document it and sent to sitcom PD, KSDIV1 for approval and record Signed off Master Sample by PD or QCM Vendor Improve product or packing Checked by Sitcom PD Not Passed Vendor conduct in-house quality test, drop test with Sitcom QC/Agent Passed Vendor send samples for MTL test if required by Failed Sitcom Approved Passed Sitcom QC/Agent to take pictures, document then send to Sitcom PD for approval Passed End Jnguyen@sitcomfurniture.net Checked by Sitcom PD Approved Not Approved QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ Note: QC : Quality Control PD : Product Development QCM : Quality Control Manager 1.2 Sample Development Flow For Resourced Items For old items that resourced to new vendor the sample development flow will be as below Old product is sent to vendor from Sitcom Vendor make sample Not Passed Checked by Sitcom QC or PD (Interchange test, dimension, construction, workmanship) Not Approved Passed Sitcom QCM to take photos of MS, document it and sent to sitcom PD, KSDIV1 for approval and record Signed off Master Sample by PD or QCM Vendor Improve product or packing Not Passed Vendor conduct in-house quality test, drop test with Sitcom QC/Agent Passed Failed Checked by Sitcom PD Vendor send samples for MTL test if required by Sitcom Approved Passed Sitcom QC/Agent to take pictures, document then send to Sitcom PD for approval Passed End Jnguyen@sitcomfurniture.net Checked by Sitcom PD Approved Not Approved QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ 1.3 Color Panel Development Process Flow Vendor needs to submit 12 pcs of color panel size 10”x10”for Sitcom PD to approve Approved color panel will be filled information below on the back of panel Code of color (Track from PSA form) Vendor name Material of subtrate Level of sheen Collection Signature and name of approval Date of signing Number of color panel signed After signing Approved color panels, pcs of color panel will be returned to vendor Sitcom will keep pcs, pcs for Sitcom local office/Agent for QC’s inspection using and for Sitcom PD Vendor will use approved color panel during the finish process During the production process, vendor needs to check product before and after each steps of finishing to assure all required steps and coating application are followed in manufacturing process Vendor prepare 12 pcs 10”x10” for Sitcom review Sitcom PD or QC to review (color, sheen, adhesion, Pencil hardness) Sitcom to sign Approved color panel pcs will be kept by vendor, pcs kept by Sitcom local office/Agent, pcs kept by PD Vendor and Sitcom QC use color panel to check product during finishing process Jnguyen@sitcomfurniture.net End QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ CHAPTER INSPECTION PROCEDURE 2.1 Inline inspection The In-line inspection is used to monitor the quality of the product through the production rough mill, machining, assembling stages and finishing stages until the beginning of the packing stage 2.1.1 Preparation documents for inline inspection To conduct one inline inspection, Sitcom QC need to have and study the below Master sample signed Approval color panel Document of master sample signed with photos Document of approval inhouse packing drop test during sample development stage Document of approval inhouse quality test Sitcom PSA sheet MTL packing test if product is required MTL quality test if product is required Defect Classification List document Measuring tape Drawing if possible Camera 2.1.2 Inspection Schedule To schedule and arrange in-line inspections properly and effectively, the QC Manager must be kept well informed of the progress of the mass-production The sitcom office staff need to work with vendor on the approximate completion dates for the manufacturing of the P.O and pass to the QC Manager to plan the inspection schedule Any changes in production schedules the office staff should inform QC Manager so that QA inspection schedules can be adjusted accordingly During inspection time in the factory QC inspector can be required to update actual production status, any quality problems or any jeopardy that affect to shipment point for Sitcom office staff The frequency of the In-line inspection will depend upon the type of product being produced, the production quality as perceived, the vendor’s past performance and the order quantity 2.1.3 Procedure The In-line inspection includes checking the raw material’s quality, construction, measurement, color, labels, hardware, tags, carton printing, workmanship, with special Jnguyen@sitcomfurniture.net QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ attention to finish, paint, sheen, durability and instructions If QC found any problems or discrepancies they must bring to the attention of the vendor management so that action can be taken to correct the problem or discrepancies A inspection report should be completed every time an In-line inspection is performed at a factory All information are recorded in the inspection report must be explained in verbal by Sitcom QC to factory representatives All problems, defects and discrepancies that need to be improved, corrected must be noted in the report After reviewing, the factory management should sign the report indicating full understanding and agreement to rectify the discrepancies as discussed If the factory management disagrees with the findings, they can comment the points they not agree with However, the factory management must sign the report In the case of any serious issues found by QC, The Sitcom QC Manager must be informed immediately to support If one serious issue found that jeopardise to shipment point QC inspector should also inform Sitcom Sourcing/ Merchandise manager During inline inspection Sitcom QC should walk along the production line to review the production (or components) for the following: a) Material Quality and colors b) Moisture content c) Assembling check d) Accuracy of design, construction against the approval sample and all notes on approval sample e) Workmanship f) Measurement (where possible) g) Color h) Sheen i) Carton printing j) Packing material k) Hardware with the focus as below At the rough mill ( Cutting, sawing, planning, glueing…) stage: Verify what is material used, quality of material, MC for Key components At the machining (drilling, shaping, routering…) stage: measure dimensions, MC, the accuracy of angle, square… for the key components Assembling stage: Assembly products QC should ask factory to use correct hardware if available Verify step by step with Assembly Instruction, check construction is stable after test or not, check operation components can work smoothly, MC conduct interchange test with old item if it is a resourced item Sanding stage: Check smooth of surface, focus to sanding marks, glue marks, all edges should be sanded 1.5mm radius or follow the note on Master Sample if specified Finishing stage: verify color, sheen against with approval color panel Sitcom QC should compare all components in the product for matching for example the legs should be compare with frame, top, drawer… for color match and sheen Quantity of inspection should be at least pcs for each key components Jnguyen@sitcomfurniture.net QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ Preparation before packing: verify carton layout, PO sticker, hardware bag/blister bag, hardware sticker, desicant bag, law label, packing material and way of packing Jnguyen@sitcomfurniture.net QC Manual ND 850 42 Avenue, Oakland CA 94601 P: 510.434.1600 F: 510.434.1601 E: sitcom@sitcomfurniture.net _ Summaried table for inline inspection Stage Inspection Points Rough Mill ( Material used, quality Cutting, sawing, material, MC planning, glueing…) Stage Criteria of Verify material with master sample Reject non-conforming materials; for example, dead knots, blue stain, water mark, sap gum of wood, and other wood defects MC must be