Application Note - August 2004 How to setup Nomadix and Micros Fidelio PMS ? Nomadix is delivering reliable High Speed Internet Access (HSIA) in Hotel Locations of all sizes, airports, conference centers and hospitals and at the same time offer guest satisfaction, additional services to your guests and revenue generation are the key words in the hospitality environment All kinds of hospitality locations that provide HSIA to their guests are rapidly becoming a destination of choice for travellers who need to stay connected to the office These travellers are ready and willing to pay a premium for fast, seamless connectivity to the Internet, corporate e-mail, databases and other network resources The question is not “if” a property/venue should deploy HSIA but "how" to it in a cost effective and profitable manner Nomadix is the only company that provides a range of platforms to accommodate hospitality properties from 20 to 2,000 rooms Depending on your number of hotel rooms, floors, conference rooms, garden area, pools, business lounges, office centers, or even your internal network where HSIA coverage is required you can choose chose between the following Nomadix platforms: Universal Subscriber Gateway™ II (USG II): optimally suited for larger properties of 250 to 2,000 simultaneous users This can even be expanded by using additional USGII’s HotSpot Gateway™ (HSG): for medium-sized locations from 50 to 150 users This can even be expanded by using additional HSG’s Therefore, the Nomadix platform supports PMS payment for users of the Visitor Based Network (Hot-Spot) This feature is especially designed for this environment and very useful for Hotels, Conference centers, Airports and hospitals The Nomadix Gateway functionality for PMS payment is enabled through the purchase of the PMS/Hospitality module This will enable the handshake protocol required for PMS payments The Nomadix is a 100% certified for use with Micros Fidelio PMS systems The Nomadix Gateway send billing information to the PMS system when authorizing the End User for the requested amount of time purchased Nomadix Inc Copyright © 2004 - Application Note Micros Fidelio A world leader in information technology, MICROS provides complete information management solutions including software, hardware, enterprise systems integration, consulting and support for the hospitality and retail industries Web site : www.micros-fidelio.com Company Overview MICROS Systems, Inc (NASDAQ: MCRS) is the world's leading developer of enterprise applications serving the hospitality and retail industries exclusively MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support MICROS's global network consists of over 3,000 employees, 43 subsidiaries in major markets and 93 distributors in 40 countries Through our global markets subsidiary, MICROS-Fidelio International, we continue to strengthen our worldwide position as the premier provider of enterprise-wide integrated information technologies for the hotel industry MICROS-Fidelio has become "the standard" in the industry with over 15,000 installations worldwide Through our global distribution and service network, MICROS-Fidelio serves all segments of the market including luxury, upscale, mid-price, economy, budget, full service, specialized service, and limited service hotels Nomadix Inc Copyright â 2004 - Application Note • Micros Fidelio has one way (Uni-directional) or Two way (Bi-directional) interfaces Micros Fidelio is seen as the major PMS suppliers in the world Some other vendors (PMS, Pay TV, Mini-Bar, … ) are also supporting this FIAS protocol Micros Fidelio Interfaces - Using the Uni-Driver (Serial or TCPIP connection) – Using the Two way communication (Serial connection only) 1- Interfacing to the One Way communication (Called Posting using the UNI driver (Unidirectional)) One Way = The Nomadix HSG/USG is only sending information to the PMS system This method is sending the billing information from the Nomadix xSG to the PMS system – This billing information contains Room number Connection type Revenue Date stamp Time stamp Nomadix Inc Copyright © 2004 - Application Note Two Way Communication (called Query and Post (Bi-directional)) The Nomadix is sending room information to the PMS system The PMS system will answer back to the Nomadix system with Room number, User Name and registration number If this matches the credentials that the user has entered, the Nomadix system will authorize the customer to go to the internet Nomadix Inc Copyright © 2004 - Application Note Nomadix installation guidelines The Nomadix interface to Micros Fidelio is certified USG EAME-certification.pd 1- Setup the Nomadix system as described in the Quick configuration guide delivered in the box 2- Configure your VLAN switch 1- Connect the switch to the Nomadix system 2- Example: The switch is connected to the USG/HSG using Port a Setup the switch in PORT BASED VLAN’s 3- All ports reside in the default VLAN (unless tagged otherwise) 4- To enable the switch to pass the VLAN tag you must tell the default VLAN that Port must be tagged 5- To this, select Configuration on the main menu of the Web interface to the switch and select VLANs This brings up the default VLAN settings As you will see, all ports are listed but none are currently tagged Ports going to Wifi Access point - UnTagged Ports going to Rooms - UnTagged Ports going to Wifi Access point - UnTagged Port – Trunk Port to the Nomadix - Tagged Configuration examples for several switches are available on the Nomadix FTP site 3- Enable Vlan support on the USG/HSG/AG Go to Configuration/Port-Location Enable 802.1Q Two Way Nomadix Inc Copyright © 2004 - Application Note 4- From the Web Interface, go to the Subscribers administration menu and select the Current menu item You should see the authorized user and “1” in the Port section If you have assigned a different VLAN to another port, when you plug in the machine to the other port and launch a Web browser, this menu item (Subscribers/Current) will reflect the new port assignment 5- Port Mapping = Mapping a Port / VLAN to a room number in the PMS system Administrators can set the properties for each room from the subscriber side of the USG/HSG The system automatically detects which port number the administrator is using and allows them to enter the fields for the room corresponding to the port they are using Please setup your Port Mapping Go to the Port-Location Menu Go to Add Please repeat it until all ports are mapped to a room number Roomnumber Portnumber or VLAN ID Nomadix Inc Copyright © 2004 - Application Note Please verify your Port Mappings Goto the Port-Location Menu Goto List Please verify if the Room number is displayed next to the Port number Nomadix Inc Copyright © 2004 - Application Note MICROS FIDELIO – POST ONLY using Serial connection Please activate Micros Fidelio (POST ONLY) in Pre or Post Paid mode Serial MICROS FIDELIO – POST ONLY using TCPIP connection Please activate Micros Fidelio (POST ONLY with TCPIP) in Pre or Post Paid mode Pre Paid mode means that the charging will be done before authentication Post Paid mode means that the charging will be done when disconnecting from the Internet service TCPIP Nomadix Inc Copyright © 2004 - Application Note Example : Micros Fidelio (POST ONLY) To verify that everything is working, 1- Serial interface : please connect the Serial port of the USG/HSG to the Micros Fidelio Interface PC/System using the serial cable provided with the unit 2- TCPIP interface : Please connect the Nomadix network port on the same network as the Micros Fidelio Interface PC a IP Address = IP address of the Interface PC b Port = 5001 1- Activate AAA 2- Under AAA/internal webserver , activate New Subscribers 3- Under subscriber interface/Billing Options, activate one of the billing plans a Standard billing plan in Pre-Paid or Post Paid mode b X over Y billing plan 45678- Connect a client PC to the Switch and start the browser Click on New User Select one of the billing options Confirm / Purchase Posting is than performed to the Micros Fidelio system Nomadix Inc Copyright © 2004 - Application Note MICROS FIDELIO – Two Way communication using a serial connection Example : Micros Fidelio – Two Way Communication To verify that everything is working, 1-Serial interface : please connect the Serial port of the USG/HSG to the Micros Fidelio Interface PC/System using the serial cable provided with the unit Nomadix Inc Copyright © 2004 - Application Note 8- Activate AAA 9- Under AAA/internal webserver , activate New Subscribers 10- Under subscriber interface/Billing Options, activate one of the billing plans a Standard billing plan in Pre-Paid or Post Paid mode b X over Y billing plan 11121314- Connect a client PC to the Switch and start the browser Click on New User Select one of the billing options and click submit The Nomadix system will ask you for some extra information a Username (= username in Fidelio) b Room number c Registration number d In this example Room number=201 // Registration number=1 e You can check this in Fidelio Front Office (see below) f This information should be handed out to the customer when doing the Check-In 15- Confirm / Purchase 16- The Nomadix HSG/USG will check if this user is a valid customer un the PMS system When it is a valid user, the customer is authorized to go to the internet 16- Posting is than performed to the Micros Fidelio system Nomadix Inc Copyright © 2004 - Application Note Where can you verify the Posting using Front Office ? 1- In the Interface (Serial or TCPIP) Room number // Amount 2- In Fidelio Front Office a Please the following steps 1- Start Fidelio and login Nomadix Inc Copyright © 2004 - Application Note 2- goto Cashier 3- Goto billing and enter the Cashiernumber and password Enter the roomnumber Nomadix Inc Copyright © 2004 - Application Note In this screen, you will see the posting and the posting details under the selected room Nomadix Inc Copyright © 2004 - Application Note Where can you verify the posting using Opera ? 1- In the Interface (Serial or TCPIP) Room number // Amount 3- In Fidelio Opera Please the following steps Start Fidelio and login Nomadix Inc Copyright © 2004 - Application Note Goto Cashier and select the Room and you can check the posting and posting details under the selected room Nomadix Inc Copyright © 2004 - Application Note Nomadix Inc Copyright © 2004 - Application Note An Invoice can be made when the customer checks out of the hotel See example Mr Peter Nomadix GERMANY Micros-Fidelio Demo Program, 26.08.04 Room No : 201 Arrival : 26.08.04 Departure : 22.06.05 Time : 12:53 Cashier : S Page : ** INFORMATION ** -¸ ³Description Date Qty Unit Price Debit Credit Debit EUR Credit EUR³ -¸ Internet access 26.08 26.85 26.85 51.78 ->#201 : Plan A -¸ DEMO VERSION *** THIS IS NOT A HOTEL BILL !! Total Balance Total including VAT Total without tax VAT 16.00% 26.85 EUR 23.15 EUR 3.70 EUR 26.85 51.78 26.85 EUR 51.78 EUR (26.85) 51.78 EUR 44.64 EUR 7.13 EUR (51.78) Nomadix Inc Copyright © 2004 - Application Note Explenation on the Intefaces and Ordering codes the following interface versions support the current Nomadix interface, listed in the Micros Fidelio price list as WWW/IF USG,Nomadix Part no 5009-074 IFC7.40.exe for PMS Front Office V6.x , Front Office Version 7.13x IFC7W.exe for PMS Front Office OPERA Suite IFC8.exe for PMS Front Office Suite (not yet implemented, but would be available when requested - requires early announcment - 6-8 weeks - of planned installation at any site with Fidelio Suite ) All versions refer to the current Nomadix specification (Micros2700), as of development from 2001/2002 Other protocol versions from Nomadix system are currently not supported by this interface All interface SW and HW are installed by certified Micros Fidelio Resellers FKT USN = released - Part no 5009-074 - Nomadix uses the Micros M27 protocol and can only be installed only SERIAL connection - NO TCP/IP support FKT USG = RESTRICTED- Part no 5009-029 Ỉ PREFERABLE - NEW FIAS based interface, supporting SERIAL AND TCP/IP connection - new protocol from 2003, offers a bit more security on guest authentication when accessing the internet (on room inquiry) using Username / Room number and Registration code - Preferred protocol for forthcoming installations on Nomadix side due to the enhanced security and TCP support FKT USU - released Part no 5009-059 - old fashioned UNI driver protocol, based on the HOBIC RSI protocol For employment in a Wifi environment where you have to supply username/password and registration code you need the New FIAS interface (see above) Nomadix Inc Copyright © 2004 - Application Note Error Messages from Micros Fidelio 1- Error when entering a invalid roomnumber 2- In Query Room Vacant 3- No IP connection from Micros Fidelio Interface Nomadix Inc Copyright © 2004 - Application Note For technical inquiries, you can reach Nomadix Technical support on : Tel : Email : USA : +1 818 597 1500 Support@nomadix.com Tel : Email : EMEA : +32 755 61 05 Support_Europe@nomadix.com Or contact our certified resellers For technical inquiries, you can reach Micros Fidelio Technical support through certified Micros Fidelio Resellers Nomadix Inc Copyright © 2004 - Application Note ... this matches the credentials that the user has entered, the Nomadix system will authorize the customer to go to the internet Nomadix Inc Copyright © 2004 - Application Note Nomadix installation... Nomadix network port on the same network as the Micros Fidelio Interface PC a IP Address = IP address of the Interface PC b Port = 5001 1- Activate AAA 2- Under AAA/internal webserver , activate... system Administrators can set the properties for each room from the subscriber side of the USG/HSG The system automatically detects which port number the administrator is using and allows them to