Inappropriate job assignment in planning department of thaco group

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Do Nguyen Hoang Quan INAPPROPRIATE JOB ASSIGNMENT IN PLANNING DEPARTMENT OF THACO GROUP MASTER OF BUSINESS ADMINISTRATION Ho Chi Minh City – Year 2019 UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Do Nguyen Hoang Quan INAPPROPRIATE JOB ASSIGNMENT IN PLANNING DEPARTMENT OF THACO GROUP MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: Dr NGUYEN PHONG NGUYEN Ho Chi Minh City – Year 2019 CONTENTS EXECUTIVE SUMMARY COMPANY BACKGROUND SYMPTOMS CAUSE EFFECT MAP 11 PROBLEM JUSTIFICATION 15 CAUSE VALIDATION 20 SOLUTION 25 REFERENCES 37 APPENDIX 1: INTERVIEW TRANSCRIPT 40 APPENDIX 2: SURVEY 48 EXECUTIVE SUMMARY Currently, according to the work requirements of the organizational chart of Thaco group, the general planning department acts as a focal point to synthesize periodic information on the business results of the independent brand teams, developing, process and analyze, then devise solutions, proposals and development plans in the coming periods However, the reality is showing that the personnel in this department are doing not in accordance with the original orientation Their tasks are currently only revolving around sales figures, market data that are not capable of in-depth analysis of the factors affecting business results, core values of the brand, the competitiveness of the product in the market Meanwhile, the above jobs are under the responsibility of the independent brand teams' sales team, increasing the volume work and pressure on the staff of these teams That comes from an inappropriate job assignment, which main cause is overlapped organizational structure The work of these two departments has overlapping aspects, not clearly defined, plus the orientation is somewhat superficial, lack of reality from senior managers, thus making the employees of the planning department feels confusing, leading to depressed psychology, and the end result is an increasing rate of retrenchment Through analysis of the current state of the problem, I came up with two solutions to dissolve the company's planning room, and set up a new planning department for each brandspecific team, so that both can be solved The above point, at the same time, improve the value and work efficiency of the increasingly intensive planning department, adapting to the increasingly strong change of the market COMPANY BACKGROUND: Truong Hai Automobile Company (1) was established on April 29, 1997, its head office is located at 19 Road 2A, Bien Hoa Industrial Zone, Dong Nai Province The founder is Mr Tran Ba Duong, currently the Chairman of THACO's Board of Directors In 2007, Truong Hai Automobile Co., Ltd converted into Truong Hai Automobile Joint Stock Company (THACO) Currently, THACO has offices located in Ho Chi Minh City, Hanoi and Chu Lai (Quang Nam) In particular, the Chu Lai - Truong Hai automobile assembly and production complex (Quang Nam) was established in 2003 on an area of nearly 600 hectares, including 25 companies and affiliated factories Thaco's main business activities are manufacturing - assembling - distributing, providing maintenance and repair services and auto parts: including production and trading of commercial vehicles (trucks and buses); Manufacturing and trading passenger cars brands: Kia (Korea), Mazda (Japan), Peugeot (France), BMW (Germany) The distribution system consists of 93 showrooms and 59 agents spread across the country As of early 2018, the number of employees of the company has reached nearly 18,000 people Currently, Thaco is the only company in Vietnam to produce and assemble fully cars: passenger cars, trucks and buses with the localization rate of 16% - 50%, giving people Vietnam car products are diversified and quality at reasonable prices In 2014 and 2015, Thaco was the leading company in the ranking of Vietnam Automobile Manufacturers Association (VAMA) As a leading company in the field of manufacturing, assembling and distributing automobiles in Vietnam, Thaco's goal is to uphold this position and expand its market in ASEAN region, strengthen international cooperation to select appropriate technology, increase localization rate, join global value chain, create a foundation to develop into a multidisciplinary industry group, improve competitiveness to reach the top position area SYMPTOMS: Turnover rate 2016-2018 35.0% 31.6% 27.8% 30.0% 25.0% 25.0% 20.0% 15.0% 11.0% 11.4% 10.7% 10.0% 5.0% 0.0% 2016 2017 Thaco (Headquarter) 2018 Planning dept Figure 2.1: Turnover rate of Headquarter & Planning Dept in 2016-2018 2016 2017 2018 Employees of Thaco (Headquarter) 292 335 367 Employees of Planning dept 16 18 19 Employees quit Thaco (Headquarter) 32 36 42 Employees quit Planning dept Table 2.1: Turnover rate of Headquarter & Planning Dept in 2016-2018 Turnover rate between divisions in 2018 35.0% 31.6% 30.0% 25.0% 20.0% 15.0% 11.8% 10.0% 6.2% 7.7% 6.7% Human resources Accounting 5.0% 0.0% Sales Planning Marketing Figure 2.2: Comparing of number of current employees & employee left among departments 2018 Current employees Employee left Sales 68 Planning 19 Marketing 65 Human resources 13 Accounting 15 Table 2.2: Comparing of number of current employees & employee left among departments According to the statistics of the above table, to meet the requirements of the company's operation development, the number of employees working at Thaco’s headquarter has steadily increased in the period 2016-2018 However, the Planning department - one of the departments playing a key role in business operations at Thaco – nearly has no big change in the number of personnel After I calculated the annual voluntary leave rate in Thaco and its Planning department (I took the number of employees who are off work annually / the total number of employees of the company or department), I found out that the average annual leave rate of this department is much higher than the average rate of absenteeism of Thaco (the difference is 2.5-3 times, and the gap is getting bigger and bigger over the years) The number given is not so much different when compared to the 2018 voluntary leave rate in Thaco (even some departments have lower rates) It was an evident that there is a significant gap between the voluntary leave rate in the planning department and other departments This is considered a serious problem, needs evaluation and analysis to find the cause and solution Number of staff changing department 4.5 3.5 2.5 1.5 0.5 Number of staff changing department 2016 2017 2018 Figure 2.3: Number of staff changing department In addition to the statistics on job vacancies in the planning department, I also have statistics on the number of employees who applied to work at another department If 2016 only had employee asked to transfer, then in 2017 this number had increased times, and even in 2018 continued to increase to people (this phenomenon is proportional to the rate of leave of the planning department, but this shows an abnormality because the number of planning department employees has almost no increase in the period 2016-2018) The main reason these employees asked to move their departments was mostly focused on two main sections: "feeling the work in the planning room was inappropriate" or "wanting to change the work environment." For the most part, they will ask to transfer to the former department they previously worked, or the departments are in need of recruiting more personnel This is quite unreasonable, because if these employees find the job inappropriate, they did not apply to this department at the beginning And if they feel like "changing the work environment", why not switch to a new company and continue to stick with Thaco? In normal logic, these employees always give high appreciation for the environment and working conditions in Thaco, but when the specific assessment is reserved for the planning department, then there must be something that makes them feel uncomfortable, lose the motivation to contribute, but because of the esteem for the company and also the longterm career stability, they decide I have to stand up to find a new development direction at this company To find out the reason, I conducted a survey for 100 employees working at Thaco, in order to assess the satisfaction of the position they are in charge of From there, I can know which departments (especially planning department) have many employees who are dissatisfied with their work, which leads them to voluntarily quit their jobs In the survey, I asked many questions to find out what causes employees to dissatisfaction when working at Thaco I will analyze these causes in more detail in the problem section However, in the conclusion and assessment of satisfaction level when working at the company, I obtained the following results: 50% 47% 45% 41% 40% 35% 28% 30% 24% 25% 18% 20% 15% 11% 12% 10% 8% 10% 5% 1% 0% Strongly disagree Disagree Neutral Planning dept Agree Strongly agree Thaco Figure 2.4: Result for content “Overall, I feel very pleased to work here” 60% 55% 53% 50% 40% 28% 30% 23% 18% 20% 10% 8% 8% 4% 3% 0% 0% Strongly disagree Disagree Neutral Planning dept Agree Strongly agree Thaco Figure 2.5: Result for content “I want to stick with the company for a long time” When I refer to the "Overall, I feel very pleased to work here" content, the percentage of people who agreed with this idea at Thaco is highest (the level of agree is 47%, the neutral level is 24%) However, if only employees in planning department are counted, the rate of disagree is very high (41%), while the agree rate is very low (12%) Similar to the content "I want to stick with the company for a long time", I also obtained similar results Therefore, I came up with a preliminary conclusion that employees who are working in the planning department are not happy with their current job, which leads to them being easily off work In this view, I continue to analyze the remaining contents of the survey to find out what the real cause of this problem is The reason why I think the rate of leave at the planning department is a serious problem, because of two reasons as follows First, this is a department that plays an important role of the governance apparatus, because the staff in this department will be the advisers to the board of chairman with strategy for short-term and long-term operations for a large corporation like Thaco, thus changing personnel continuously will create instability, directly affecting the progress and quality of the work Secondly, recruiting staff for this department always sets a more special standard than other departments Because personnel work in the planning strategy department in addition to professional knowledge and skills, they must also have long-term experience in the automotive industry (companies will usually prefer experienced candidates with long time experienced through many positions such as sales, marketing ) This requirement is very important, decisive to acumen and good strategic vision, from which to consult and draw action plans for the company Therefore, suitable human resources for this position are quite scarce, so it is always a great challenge for HR department to recruit new people for this department 10 (9) Developmental Job Assignment Available from: https://des.wa.gov/services/hrfinance/small-agency-services/small-agency-hr/hr-toolkit/supervisortoolkit/developmental-job-assignment [Accessed 21st April 2019] (10) Neil Kokemuller The Effects of High Turnover in Companies Available from: https://yourbusiness.azcentral.com/effects-high-turnover-companies-2173.html [Accessed 23rd April 2019] (11) James Davis Knowledge Loss: Turnover Means Losing More Than Employees Available from: https://hrdailyadvisor.blr.com/2018/07/18/knowledge-lossturnover-means-losing-employees/ [Accessed 23rd April 2019] (12) Linda Ray Examples of Poor Organizational Structure in Companies Available from: https://smallbusiness.chron.com/examples-poor-organizationalstructure-companies-61056.html [Accessed 21st April 2019] (13) Role clarity, role conflict and work-related stress Available from: http://www.ohsrep.org.au/ data/assets/pdf_file/0011/156179/NSW-tip-sheet-8work-related-stress.pdf [Accessed 21st April 2019] (14) Definition of 'Autocratic Leadership Available from: https://economictimes.indiatimes.com/definition/autocratic-leadership [Accessed 21st April 2019] (15) THE AUTOCRATIC LEADERSHIP STYLE: STRENGTHS AND WEAKNESSES Available from: https://www.legacee.com/types-of-leadershipstyles/the-autocratic-leader-style/ [Accessed 21st April 2019] (16) Leonard D Shaeffer What is Autocratic Leadership? How Procedures Can Improve Efficiency Available from: https://online.stu.edu/articles/education/autocratic-leadership.aspx [Accessed 21st April 2019] 39 APPENDIX 1: INTERVIEW TRANSCRIPT Informants: A: Former Vice Manager of Planning Department B: Junior Assistant of Planning Department C: Current Manager of Planning Department Q&A (full Q&A) Q: Can you tell me how many years you've been with Thaco, and why did you decide to join this company? A: I started working at Thaco after graduating from university At first, I worked as a sales consultant at Showroom After years of working, I was transferred to the head office, operated in the planning room in the position of assistant, after years that was promoted to the position of vice manager I have been in this position for more than year before deciding to quit B: I have been working in Thaco for more than years Initially, I worked at the Sales Department, after year I was transferred to the Planning Department (position of planning assistant) until now C: I have been working at Thaco for almost years I have experienced many positions at this company from sales, marketing and now the Manager of Planning Department Q: Can you describe your position at the Planning Department? A: My mission at the Planning Department is to participate in building the overall business strategy of the Company and deploy orientations and plans to brands, departments/sections and regions Synthesize information (markets, competitors, policies ), participate in analyzing, evaluating and forecasting vehicle market Summarize the plan and manage the implementation of the business plan, the operational plan of the brand Organize and build the system of collecting, processing, synthesizing, storing, supplying information and data of the Company Training and professional development for personnel of the Company's plan B: My mission at the Planning Department is to implement the regional business plan orientations for Showrooms / Dealers Advise Coding (key answer) - After graduating from university more than year before deciding to quit Quote (description of coding from answer) “ I started working at Thaco after graduating from university” “ I have been in this position for more than year before deciding to quit.” - after year I was transferred “ Initially, I worked at the Sales Department, after year I was transferred to the Planning Department (position of planning assistant) until now.” - for almost years “ I have been working at Thaco for almost years” - participate in building the overall business strategy Organize and build the system Training and professional development for personnel “ My mission at the Planning Department is to participate in building the overall business strategy of the Company and deploy orientations and plans to brands,…” “ Organize and build the system of collecting, processing, synthesizing, storing, supplying information and data of the Company.” “ Training and professional development for personnel of the Company's plan.” implement the regional business plan “ My mission at the Planning Department is to implement the - - 40 to develop an action plan in the Region Summarizing the forecast of passenger car market, synthesizing periodical reports on the implementation of business plans of Showrooms / Dealers in the management area C: My mission at the Planning Department is to build strategies, administer the implementation of the Company's plans, brand groups and brands Compiling and promulgating framework policies and procedures for corporate governance Operate the job through the vice-president of the brand group planning strategy and spare parts services - Summarizing the forecast regional business plan orientations for Showrooms / Dealers.” “ Summarizing the forecast of passenger car market, synthesizing periodical reports on the implementation of business plans of Showrooms / Dealers in the management area.” - Build strategies, administer the implementation Operate the job “My mission at the Planning Department is to build strategies, administer the implementation of the Company's plans…” “ Operate the job through the vicepresident of the brand group planning strategy and spare parts services.” “… and the longer I work, the more I love the automobile industry” “ I was exposed and worked with many senior managers with extensive industry experience, so I also learned a lot of knowledge and work experience” - Q: Can you tell me what this job means to you, and why you stick with this job for such a long time? A: This is my first job from the first days after graduating from college, and the longer I work, the more I love the automobile industry At Thaco I was exposed and worked with many senior managers with extensive industry experience, so I also learned a lot of knowledge and work experience In addition, I also had the intention that I will try my best in this position, in order to be promoted to higher positions in the future - B: The position at the planning office came to me very casually, but I also saw it as an opportunity to develop myself I am extending my in-depth knowledge of the company's business areas, as well as building a broad vision of how to build and operate business strategies at the company - develop myself building a broad vision “… I also saw it as an opportunity to develop myself.” “… as well as building a broad vision of how to build and operate business strategies at the company.” C: I am fortunate to be experienced in many positions at this company, and in every position I have learned extremely valuable lessons and knowledge In the Planning Department, I also had a long process of effort, thus also achieved initial achievements Because of that, I always reminded myself not to fall asleep on the victory, must continue to perform well to achieve new goals in the future But I also consider it an opportunity to develop myself I am extending my in-depth knowledge of the company's business areas, as well as building a broad vision of how to build and operate business strategies at the company - achieved initial achievements extending my in-depth knowledge of the company's business areas “ I also had a long process of effort, thus also achieved initial achievements” “ I am extending my in-depth knowledge of the company's business areas, as well as building a broad vision of how to build and operate business strategies at the company.” - 41 love the automobile industry learned a lot of knowledge Q: In your current position, could you assesses how your income is? A: Not only in the Planning Department, but generally in other departments, income in Thaco is not high, compared to rival companies However, apart from the salary issue, the fact that I decided to work here for a long time is because I have a love for this industry, as well as I appreciate what I have learned during my work Therefore, the salary issue is not the reason that I decided to quit my job at Thaco - not high “ Not only in the Planning Department, but generally in other departments, income in Thaco is not high, compared to rival companies.” B: Income is an issue that I feel is not really satisfied when working here Maybe it's not long enough to work here, so I don't think the salary here is really high Compared to the effort and effort that I have spent, as well as compared to the income in a similar position at another company, for me the current salary is quite low - not really satisfied “ Income is an issue that I feel is not really satisfied when working here.” C: In fact, during my time working in Thaco, I often focused on professional work rather than paying attention to the marginalization I don't really know how much income is in other companies, but according to my own judgment, the income while working in Thaco is relatively good, not too ample but well enough to live comfortably, and it is commensurate with the efforts that I have spent - relatively good Q: How you rate the working environment in Thaco? A: Thaco is a large-scale corporation, and the number of employees here is very crowded Having multiple employees will bring positive and negative aspects at the same time The good side is that you will have many relationships, from which you will get many benefits from those relationships However, the downside is that sometimes you feel very confused, because you have to memorize the information of many people for you to work at work, so mistakes and errors are easy to occur In addition, working pressure requires employees to be at the highest concentration, and you should always be in a ready position regardless of time, even midnight or holidays - many relationships confused working pressure “ The good side is that you will have many relationships…” “ However, the downside is that sometimes you feel very confused, because you have to memorize the information of many people for you to work at work ” “ working pressure requires employees to be at the highest concentration…” B: What makes me spend the most time when I join Thaco, is the organization chart and contact information with the relevant personnel There is so much information you - much information “ There is so much information you need to grasp” “ you will practice giving yourself a professional, scientific working - 42 “ the income while working in Thaco is relatively good, not too ample but well enough to live comfortably, and it is commensurate with the efforts that I have spent.” need to grasp In addition, the working environment here is professional, but not necessarily open You cannot ask everyone to treat you nice, and you may also have to work with a few "problems" that will be easy to bring to you However, you will practice giving yourself a professional, scientific working style, as well as training your stamina to the highest level (because your boss is ready to call you at midnight to ask you make a report, and they don't hesitate to yell out loud if you don't follow their requirements) - professional, scientific working style style, as well as training your stamina to the highest level….” C: Simply, if you don't have a strong will and stamina, it is very difficult for you to survive in this company Before working here, my working style was quite slow, slow But since entering Thaco, I have to change myself a lot, have to become quicker, more flexible, reflex quickly and withstand good pressure I often have to work on holidays, as well as having to stay up late to finish the reports for the deadline Sometimes I feel tired and depressed, but never allow myself to give up, because I not want to lose the achievements that I have built up in the past - more flexible, reflex quickly and withstand good pressure “ I have to change myself a lot, have to become quicker, more flexible, reflex quickly and withstand good pressure” - explore potential dynamic environment professional working style friendly and talented colleagues “This is an environment where you will have many opportunities to explore your potential.” “It is a company that converges a lot of interesting factors such as dynamic environment, professional working style, ideal working conditions, friendly and talented colleagues ” Q: In the process of working with your employees, is there anything that makes you feel good? A: I was accepted to work at Thaco Group, which was a coincidence, but it was a pretty good luck in my career This is an environment where you will have many opportunities to explore your potential It is a company that converges a lot of interesting factors such as dynamic environment, professional working style, ideal working conditions, friendly and talented colleagues Maybe you I will think because I have worked here, so I have a good impression of this company, but this is really a good environment, there are enough conditions for you to develop your own abilities, especially very suitable for graduates, need a job to experience, learn and accumulate experience for themselves You may have worked in other companies with smaller operations, but when you enter Thaco, you will feel a clear difference in the working environment when comparing a normal company with a large corporation of Vietnam - 43 B: I have a good fortune to have the opportunity to work at Thaco Group right after I graduated from university For a student, working in a large corporation is the dream of many people When I first started working here, I was a bit overwhelmed by the large scale and speed of the staff here The style of working in this environment always promotes agility, accuracy and logical thinking But that is an advantage here, because when I have adapted to this style of work, I feel my ability to work has been significantly increased reaction speed and problem solving accelerate, perfecting the ability to analyze data logically and in depth Besides, I also received the friendly and sociable treatment of my colleagues They are willing to share and help at work, as well as sympathize with other life issues Although there are still some things that are incomplete, now I feel quite satisfied with my current job position - C: I also have experience working in many different companies, from domestic companies to foreign companies Therefore, in my own opinion, in Thaco's working environment, this is where I have learned a lot of lessons and valuable experience For a large corporation, you will have the opportunity to interact and work with a lot of people, so my communication skills and working style have improved significantly In addition, I also have more useful relationships for my career later Q: So for you, what is the biggest problem you have at work? And you know why it happened? A: When I was transferred through this position, I also took a brief look at the job description, which showed that I would learn and practice many knowledge and management skills, strategy - business plan of the business, analysis of markets and competitors However, it is in fact contrary Strictly speaking, this room should be renamed to "Report Planning Room" Our daily work revolves around "reporting", in addition to no other content We must always be prepared for all types of reports, in order to be able to deal with any planned or unexpected meetings from leaders Not only we have to report, but we are also responsible for pushing other teams so that they can submit the reports on time We must always meet all leadership requirements, although sometimes - - - - - 44 agility, accuracy and logical thinking friendly and sociable treatment “The style of working in this environment always promotes agility, accuracy and logical thinking.” “I also received the friendly and sociable treatment of my colleagues.” lessons and valuable experience communication skills useful relationships “this is where I have learned a lot of lessons and valuable experience” “…., so my communication skills and working style have improved significantly” “I also have more useful relationships for my career later.” "Report Planning Room" unreasonable things assigned to the sales department disappears concentrates in one place “ Strictly speaking, this room should be renamed to "Report Planning Room" “We must always meet all leadership requirements, although sometimes there are very unreasonable things…” “planning issues, business strategies, market analysis that should be our mission, but it is assigned to the sales department of the brand teams….” “I feel that my expectation of joining this department almost disappears…” “ the staff of the planning department only concentrates in one place, not being transferred to each brand's teams, ” there are very unreasonable things (such as changing the format of a report, even if it does not affect content or quality) Besides, planning issues, business strategies, market analysis that should be our mission, but it is assigned to the sales department of the brand teams (that is, they are both sales & planning) Therefore, I feel that my expectation of joining this department almost disappears, and the longer I feel I don't have a development orientation, everything seems to stand still, so I decided to quit I think there is an asynchronous organizational structure of the company, leading to unreasonable division of work among departments The company built the planning room, but the main work of the planning department was due to the sales department of the brands responsible In addition, the staff of the planning department only concentrates in one place, not being transferred to each brand's teams, how can we grasp the actual business situation of each brand to be made? Appropriate orientation and plan? B: In fact, there are two things I don't feel really comfortable with this job position, which is the management of leadership and the division of work between departments I understand that every leader has a unique style, and not everyone feels comfortable with that way However, sometimes they have quite emotional feelings and actions that are personal and authoritarian, leading to disturbing the work plan of many departments and employees, so sometimes I feel really tired when I have to meet all those requirements However, I think the bigger problem lies in the organizational structure division in Thaco The company has a clear job description for each department and job location, but I feel the reality is working wrong The staff in the planning department always feel passive at work, because the tasks (supposedly) are our responsibility, but the business department of the brands is in charge Our job is to guide them to complete the content according to the requirements of the board of directors, and then combine it into a complete file to serve the meetings In fact, this job requirement is quite simple, just understanding and being careful can be done But that would be boring, and I couldn't sit around reporting and meeting all day? My aspirations, as well as what the job - 45 personal and authoritarian reality is working wrong boring “sometimes they have quite emotional feelings and actions that are personal and authoritarian, leading to disturbing the work plan of many departments and employees…” “ The company has a clear job description for each department and job location, but I feel the reality is working wrong” “ But that would be boring, and I couldn't sit around reporting and meeting all day?” requirements have been clearly defined, cannot be applied in practice? C: There is an existing fact in Thaco, that is, although the organization chart has specifically drawn the position of each department, the task and work requirements of some parts are currently overlapping quite a lot, leading to a difficult working process, no consistency, in which what is directly affecting me is the overlap in the assigned tasks of the planning department and the sales department Our mission is to map out the operational and business strategy from time to time for car brands However, the difficulty here is that we are forced to act as an independent unit, unable to have a connection and actual experience of the business situation in each brand, how can we offer accurate assessments and judgments? Therefore, when the plans are made by the planning department; judged by the leaders as lack of practicality, not feasible; and our department is judged to be inefficient Later, these tasks were transferred completely to the sales department of each brand in charge (later, those teams were recruited to have a separate planning assistant to take on our duties) The company's Planning Department is now only tasked with summarizing reports and preparing content for meetings I understand that my subordinates are very depressed, and many of them quit, but this is due to the company's orientation to build the structure, although I have repeatedly proposed changes but are unsuccessful Q: If you are the one who is authorized to solve those problems, what solution would you suggest? A: As far as I know, the business department of each brand also has an assistant in charge of planning Thus there is an abundance of personnel here, many employees but not enough work to divide Therefore, if proposed, I would like to rebuild the planning department's operational standards, all professional jobs as specified in the company's standards, will be returned to the planning department The team planning assistants will be transferred to other positions, and the planning department will plan to move the staff of the department to work directly with each department, so that it can grasp the actual business situation at each - - - 46 overlapping unable to have a connection transferred completely depressed “…the task and work requirements of some parts are currently overlapping quite a lot, leading to a difficult working process, … assigned tasks of the planning department and the sales department” “… unable to have a connection and actual experience of the business situation in each brand, how can we offer accurate assessments and judgments?” “ these tasks were transferred completely to the sales department of each brand in charge…” “ I understand that my subordinates are very depressed, and many of them quit….” abundance of personnel move the staff “ there is an abundance of personnel here, many employees but not enough work to divide” “ the planning department will plan to move the staff of the department to work directly with each department…” unit, from which to make appropriate proposals and policies B: I see now that the number of current staff of Planning department is too high, so I think there should be an assessment and transfer of inappropriate personnel or no desire to continue working here, to other parts more suitable In addition, there should be a clear division of work among departments, so that staff of the planning department can fulfill the tasks and requirements they are assigned - assessment and transfer C: An unreasonable thing is that the planning assistants of the brand teams are not directly under the management of planning department, but are managed by the sales department of the teams Therefore, I propose to revise the structure to redistribute the scope of personnel management of the planning department After that, I will propose and coordinate with senior leaders to redistribute the position and duties of each member of the planning department, if possible, divide the planning room into small and similar groups with brand teams, from which each group's personnel can take the initiative to directly experience and understand the actual business situation in each brand and model, then can make suggestions and appropriate policies - redistribute divide 47 “… I think there should be an assessment and transfer of inappropriate personnel or no desire to continue working here, to other parts more suitable” “ I propose to revise the structure to redistribute the scope of personnel management of the planning department” “… divide the planning room into small and similar groups with brand teams” APPENDIX 2: SURVEY EMPLOYEE SATISFACTION I am a student of ISB - HCMC University of Econimic (UEH) I'm conducting a research about employee satisfaction at Thaco Group and would like to have some opinions about your company All information is confidential and used only for research purpose Age * 22-29 30-40 Above 40 Position * Assistant/ Officer Manager/ Deputy Manager Working experience * 0-3 years 3-6 years 6-10 years Over 10 years Department * Sale department Marketing department Planning department Products & Accessories department Training & Managing distribution system department Others: 48 Relationships at workplace I have a good relationship with my colleagues * Strongly disagree Disagree Neutral Agree Strongly Agree Good communication from managers to employees in the company * Strongly disagree Disagree Neutral Agree Strongly agree My colleagues and I work well together to accomplish our organization's goals * Strongly disagree Disagree Neutral Agree Strongly agree I always have a chance to express my ideas to managers/ My ideas are recognized * Strongly disagree Disagree Neutral Agree Strongly Agree 49 Salary Salary is paid based on employees' skills and contribution * Strongly disagree Disagree Neutral Agree Strongly agree 10 Salary is reviewed periodically * Strongly disagree Disagree Neutral Agree Strongly agree 11 Wages are paid fairly/ reasonably among employees * Strongly disagree Disagree Neutral Agree Strongly Agree 12 My current salary is in line with the average level of the labor market * Strongly disagree Disagree Neutral Agree Strongly Agree 50 Supervisor support 13 Managers/supervisors always helps employees to solve problems to complete tasks * Strongly disagree Disagree Neutral Agree Strongly agree 14 Managers/supervisors evaluate employees' work performance fairly * Strongly disagree Disagree Neutral Agree Strongly Agree 15 Managers/supervisors always listens problem of employee * Strongly disagree Disagree Neutral Agree Strongly agree 16 Managers/supervisors willing to train employees whenever necessary * Strongly disagree Disagree Neutral Agree Strongly agree 51 Training and development 17 I was trained in necessary skills to be responsible for my current job * Strongly disagree Disagree Neutral Agree Strongly agree 18 The company’s evaluation process helps me to have a clear plan for personal training and development * Strongly disagree Disagree Neutral Agree Strongly agree 19 I have opportunities to get promoted in the company * Strongly disagree Disagree Neutral Agree Strongly Agree 52 Job satisfaction 20 Overall, I feel very pleased to work at my company * Strongly disagree Disagree Neutral Agree Strongly agree 21 I want to work with the company for a long time Strongly disagree Disagree Neutral Agree Strongly agree 22 I always consider the company as my second home * Strongly disagree Disagree Neutral Agree Strongly Agree 23 I feel confident in introducing my company to others * Strongly disagree Disagree Neutral Agree Strongly Agree 53 ...UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Do Nguyen Hoang Quan INAPPROPRIATE JOB ASSIGNMENT IN PLANNING DEPARTMENT OF THACO GROUP MASTER OF BUSINESS ADMINISTRATION... pressure working environment, low income level and inappropriate job assignment in the above three reasons, according to the content of the interview, the cause of "inappropriate job assignment" ... Based on the causes of the problems in the Planning department, it is an overlap of job descriptions between the Planning department of the company and the Business department at individual brands,