University of Economics, HCMC School of Foreign Languages Division of English for General Purposes End of Unit Test EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (90 minutes) Read the instruction carefully RECORD your answers on your answer sheets Section 1: Language knowledge (40 marks) I Choose the words that best fit the gaps in the following passage Minutes Lighting Staff are complaining about the poor lighting in the main office The secretary of the committee recently obtained quotes (1) ……………… new lighting, (2) ……………… we passed to the management board The committee is (3) ……………… waiting for (4) ……………… decision We are hoping the board will let us (5) ……………… within the next few weeks New Drinks Machine Of the three types of machine we looked at, Maxcup appeared to be the best option The committee now has to find a new (6) ………………, as our current machine causes problems near the fire exit (7) ……………… several people use the machine at the same time It was decided to put off taking the decision, and we expect to have enough information (8) ……………… the end of the month Conference Attendance John (9) ……………… to be away at the conference from st to 8th of next month Rebecca has agreed to assist us in his (10) ……………… John has a useful list of contacts in order to help her research safety equipment Next committee meeting: 16th March a from b of c for d with a what b when c which d that a still b yet c already d never a your b our c their d his a know b known c knowing d know a location b size c pattern d design a whether b if c unless d although a while b until c on d by a expects b believes c approves d thinks 10 a leave b absence c departure d time II Choose the best answer 11 A key way to protect your mental health against the potential detrimental effects of work related stress is to ensure you have a …………… work-life balance a healthy b unhealthy c bad d neglected 12 The problem is that what one person finds really …………… and it excites them to be able to their job well, somebody else might find really stressful a demotivating b motivating c boring d tiring 13 A …………… is someone who constantly thinks about work, and without work feels anxious and depressed a social worker b office worker c employee d workaholic 14 If you’re using alcohol or substances to cope with the ………… of work, seek out a drug and alcohol specialist a pressures b flexitime c quality d lifestyle 15.He also told them about the new incentive plan that he had ………… with Alpha for achieving the current plan a consulted b dealt c negotiated d taken part 16 An employee may …………… more importance on personal elements such as their work-life balance a put b install c place d play 17 Our taxi was …………… in traffic and I thought I would never get to the airport on time EOU Test.U5.M2 a stuck b hidden c travelled d had 18 All employees and students should have the right to a clean and safe working …………… a hour b class c day d environment 19 Recently, profits …………… sharply because of strong competition a fall b have fallen c were falling d will fall 20 I knew Bill when I …………… at college a will be b am c have been d was 21 Our company …………… just …………… flexitime and everyone’s delighted a has/introduced b had/ introduced c was/introducing d is / introducing 22 He …………… in film industry for many years before joining the government a work b worked c is working d will be working 23 I have been in computers for five years now I …………… a degree in computing at MIT and then I joined Microsoft as a programmer a b did c has done d will have done 24 They treat their employees …………… well …………… nobody ever wants to leave a such/ that b so/ and c so/that d such /then 25 …………… we are facing a poor economic climate, our sales have held up a Although b As a result of c While d Nevertheless 26 They should go the sports center …………… they want to be fit and in good health a although b because c in spite of d besides 27 The Mental Health Foundation is concerned that a sizeable group of people are neglecting the factors in their lives …………… make them resistant or resilient to mental health problems a what b that c whom d whose 28 Sometimes I wonder…………… they want me to leave and bring in someone younger a while b unless c if d although 29 She’s never been …………… pressure in her work since she joined the agency a during b throughout c at d under 30 Women have many more sources of pressure in their life and therefore are more likely to feel stressed……………that a within b because of c on d at 31 He is stressed because he is often interrupted …………… work by visits from other members of staff a on b for c at d to 32 I’ve got a Master’s …………… advertising, but it doesn’t seem to impress her a from b by c in d on 33 Agencies compete to win new contracts or take clients ……………their rivals a from b in c at d on 34 In today's busy world, prioritizing …………… your work and your personal life can be a huge challenge a by b as c between d with 35 Advertising staff are well……………, but they work long hours a paid b pay c payment d payable 36 Most of the …………… ideas in the agency come from me a creativity b creatively c create d creative 37 Studies show that a poor work-life balance can result in unhealthy levels of stress, unhappiness, and even reduced …………… a produce b product c productivity d productive 38 Both employers and employees must take responsibility for making the program work…………… a effect b affect c effective d effectively 39 The human costs of…………… work related stress extends far beyond this a unmanaged b manage c management d manager EOU Test.U5.M2 40 It is estimated that nearly three in every ten ………… will experience a mental health problem in any one year a employment b unemployed c employees d employ Section 2: Language use I Read the following passage and answer the questions that follow: THE EFFECTS OF STRESS There are numerous physical effects of stress Stress can affect the heart It can increase the pulse rate, make the heart miss beats, and can cause high blood pressure Stress can affect the respiratory system It can lead to asthma It can cause a person to breathe too fast, resulting in a loss of important carbon dioxide Stress can affect the stomach It can cause stomach aches and problems digesting food These are only a few examples of the wide range of illnesses and symptoms resulting from stress Emotions are also easily affected by stress People suffering from stress often feel anxious They may have panic attacks They may feel tired all the time When people are under stress, they often overreact to little problems For example, a normally gentle parent under a lot of stress at work may yell at a child for dropping a glass of juice Stress can make people angry, moody, or nervous Long-term stress can lead to a variety of serious mental illnesses Depression, an extreme feeling of sadness and hopelessness, can be the result of continued and increasing stress Alcoholism and other addictions often develop as a result of overuse of alcohol or drugs to try to relieve stress Eating disorders, such as anorexia, are sometimes caused by stress and are often made worse by stress If stress is allowed to continue, then one's mental health is put at risk Choose the best answer: Which of the following is not a common problem caused by stress? a physical problems c mental problems b anecdotal problems d emotional problems According to the essay, which of the following parts of the body does not have physical problems caused by stress? a the arms b the stomach c the lungs d the heart Choose the best answer to explain how alcoholism is caused by stress a Alcohol is used to relieve stress c Alcohol is a chemical b Alcohol is popular d Alcohol is similar to medicine What does each of the following underlined words/ phrases refer to? “It can increase the pulse rate…” (Paragraph 1) “…one’s mental health is put at risk.” (Paragraph 3) Which words/ phrases in the passage mean the following? connected with breathing: …………… changes in your body or mind that show that you are not healthy: ……………… shout loudly, for example because you are angry, frightened or in pain: ……………… Fill in each blank with one suitable word from the passage Put it in its correct form or tense if necessary An …………… of graphics in reports can be an unwelcome distraction 10 The way she was treated at work caused her …………… emotional distress II Listening PART ONE: Listen to the conversations twice and choose the appropriate answer to each question Conversation1: Questions – What is broken? EOU Test.U5.M2 A The air conditioner B The photocopier C The telephone D The light When will the repairperson arrive? A At noon B Next week C Right away D This afternoon Conversation2: ions – Why can’t the man meet with the woman this week? A He has to meet with another person C He’ll be away on a trip B He needs to rest this week D His office won’t be open What does the woman want to discuss? A Conference plans B A letter C Money D A class What time will the woman be at the man’s office? A 9:00 B 10:00 C 11:00 D 1:00 PART TWO: Listen to the recording and complete the notes The recording will be played twice Health experts recommend 45 minutes of (6) …………………… …………………… a day for healthy adults: No need to spend three quarters of an hour everyday at the gym + much easier to (7) …………………… small …………………… of exercise into work day Examples: + If driving to work, park a few blocks from the office, then walk + Don’t take the (8) …………………… Use the …………………… instead + While working, take a break every so often Get up from your desk and walk around the room or down the hall for or 10 minutes If you (9) …………………… …………………… like these, you may well have done more than the (10) …………………… …………………… of exercise recommended The End EOU Test.U5.M2