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Business English Coursebook, Tiếng anh văn phòng In the Workplace English selfstudy pack you can follow Jasmine’s daily life at her office and learn the English you need for your everyday work life. Watch or listen to Jasmine in different business situations on the DVD and audio CD to learn the language of business Have fun with practice activities Use the key phrases in your own work life The full colour book contains 24 units and a reference section including: key words and phrases answer key audioscript pronunciation guide example emails Suitable for learners at CEF level A1 Elementary.
Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 Visitors to the company Welcoming company guests I Exchanging business cards I Describing your job Conversation ~ Diane Kennedy and Tom Field from Lowis Engineering meet John 02 DVD Carter and Karen Taylor from APU Read their conversation and watch the video Who has Diane never met? Diane Hello, John! Good to see you again! John Diane! Good to see you again, too Can I introduce you to Karen Taylor? She's Chief Information Officer at APU Diane Nice to meet you Karen Nice to meet you, too, Ms Kennedy Diane Please, call me Diane And let me introduce you to my colleague, Tom Field Tom, John is head of engineering and special projects for APU Tom Pleased to meet you both Let me give you my card Karen Pleased to meet you, too and here's my card John .and mine So, what you do, Tom? Tom Well, I work with Diane a lot! I'm a project manager I'm responsible for some of the larger projects here at Lowis And I'm also a change management specialist Karen I see So you know many of the different department managers at Lowis? Tom I think so, yes It's important to know the different people and their responsibilities here John Oh yes, that's very important for a project manager Diane Please, have a seat Workplace English Lê Thanh Hoà - 0962640553 - 2019 Answer key I Audio script Unit 13 Arranging the business trip Email He plan s to sta y eight nights ~-let best- Best Writing Understanding 2 8ffives- arri ve I wi ll arrive ~-regards Tom wa nts APU to book a hotel room for him Tom sugg ests a telephone co nference and inviting Robert Holden and Peter King to th e telco Model email Dear Mr Murray Thank you for your email yesterday think yo ur services sou nd ve ry inte re sti ng Would it be poss ible for you to vis it my office next month on 12 Jun e? John thinks a telco is a good id ea but that it is not necessa ry to invite Robert Hold en and Peter King Pia Levene , John's assistant, will arrange th e hotel room If you wa nt, my assista nt will reserve a hotel for you To so m eth ing on the Sat urday night Please let me know if th is is poss ible Best rega rd s Practice for for end ing if As Dear 4 Let m e know if tha t date is OK Th e week en di ng 25 June is good for me Following our meeting th is afternoon here are my notes Th anks for yo ur phone call this morn ing Would it be possible for yo u to reserve a m ee ting room? lollovv ing- Following Febuary - February bee - be 148 Model email Wor k place Engli sh Thank yo u ve ry much for yo ur reply to my ema il 12 Ju ne in the morning is good for m e What tim e wo uld yo u like to meet? Thank s for your offer to reserve a hotel room but th at is not necessary Lê Thanh Hoà - 0962640553 - 2019 Units 13-14 Unit 14 Priorities for the business trip See page 63 fo r audio script Email Karen is th e first pers.o n on the co nference calL S eaking Model conversation See page 60 for audio script Jun So I'm coming to visit you and other people next m onth What topics should we di sc uss ? You First, we can discuss the project schedule deve lopme nt s Jun Good idea Wh at next? acco unting imp or ta nt You Second, we have to check the project costs Jun I agree And after that? You After that, we need to talk about the problems with the consultants Jun Ye s, that is a big problem Anything else ? You Finally, we have to go out for dinner Jun That's a very good id eal Understanding 2 data ce ntre data security Practice A B c that to I seco ndly seco nd of im por ta nt (Example answers) chec k you r emails plan yo ur sc hedule answer you r em ails go to lun ch I Work place En glish 1149 Lê Thanh Hoà - 0962640553 - 2019 Unit 15 Dealing with questions in the conference call See page 67 for audio script Telephone conference call Diane suggests a co nference for the sen ior man ageme nt level of Low is and AP U At first John is not su re abo ut the sugg est ion but in the end he thinks it is a good idea See page 64 fo r audio scr ipt Understanding 2 B c c Speaking Model conversation Su ppli er The n th ere was a strik e at the factory You I'm sorry Could you repeat that ? Supplier There was a strike You I'm afraid I don 't understand th e word Supplier Oh, I see A strike The wo rkers stopped wo rking Yo u Oh, I understand now Is there a reason why they had a strike now? Suppli er Well, th ey weren't happy with the new terms and co ndition s You Can you give me an example? Supplier Well, first the workers wanted more money You Can you repeat that? I'm afraid I didn't hear what you said? Supp lier Th e workers wanted more money Practice A B c 4 I'm sorry but could you repeat that last wo rd? What you m ean by 'de layed'? But I don't understand w hy it's a problem Can you give me an examp le of this? I'm afraid I don't 150 I is it you give an there a reason why I'm I Cou ld yo u repeat But I don't I w hat I Workp lace Englis h Lê Thanh Hoà - 0962640553 - 2019 ~ ' Units 15-16 l Unit 16 Written invitations Email The conference will be in London on January 1D Joe Smith is not sure at the moment if he can attend He needs to change his plans We are pleased to invite yo u to our sales conference on September 13 The event will take place in the Tower Hotel The occasion will be an opportunity for you to meet our staff Yours truly Understanding Writing False, the email is sent to senior managers at APU and Lowis True False, the information about the conference will be sent when th ey answer the email True False, Diane and John want people to ema il them with their answer Model email Dear Colleagues We are pleased to invite you to the opening of our Munich factory The event will take place on April4 at 10.00 am This occasion wi ll be an opportunity to see our new equipment in action False, Joe is not sure at the moment Practice We are pleased to invite you to the opening of our new offices in Penang We would be grat eful if you inform us about you plans We look forward to welcoming you to our new offices in the near future This occas ion will be an opportunity to meet senior managers We would be grateful if you cou ld reply before March As soon as we receive your reply, we will send details of the event, the location and the hotel We look forward to meeting you at our factory open ing Yours truly James Scott Model email Dear James Wtle date ~place f'teltt near ffi:tty truly Thank you very much for your invitat ion to the opening of the Munich factory At the moment I'm not sure if I can be there As soon as I know, I will get back to you to say if I can attend With thanks Workplace English Lê Thanh Hoà - 0962640553 - 2019 Answer key I Audio script Unit 17 Business trip details Writing Email Pia is w r it ing to Tom to give him inform ation abo ut his hote l in Sydn ey and other arrang eme nts Understanding 2 Th e hotel w ill send a ·limousine to meet Tom Pia wants Tom to send flight details Tom ca n check the hotel facilities on the hotel's websi te John is tak ing Tom to the opera ho us e to see Carmen Practice B E A C Dear Ms Bind ers Let me introduce myself - I am ·s ass istant , and I would like to confirm your hote l arrangements I have booked you in to th e Harunami Hotel for three nights [March 23-26 ) The hotel s sent m e a confirmation code for your reservation, HH23MAR211 For further information about the hotel, please check their website he re: www.harunami hotel.com has reserved a tab le in a restaurant for Marc h 24 She I He w ill m eet you in the hotel lobby at 00 pm Please contact me if you have any questions Yours sincerely Jasmine wi ll arra ng e for the documents to be photocopied Model email I wou ld like to co nfirm you r landing time at Singapo re Airport You can find more details in the attac hed doc um ent Let me introduce myself - my name·s Jasmine Goodman Please call me if you have any problems my me witt would fooT for a-reis deffitt detailed ~check ~have 152 1Workp lace Eng l ish XYZ Lê Thanh Hoà - 0962640553 - 2019 f Units17- 18 • Unit 18 Changes to the schedule Eva Email Tom is staying for eight days in Australia See page 76 for audio script Jasmine Understanding 2 Eva Jasmine Tom Field- Lowis Engineering Wants to change !wtet schedule Arr ive Sydney Oct 16 Hire car Oct 19 Visited Sydney already Hasn't visited Eva Sydney already Send tetter confirming details email Jasmine Well you booked me a room at the Tower Hotel for three nights Would you mind changing the reservation to only one night? For the last two nights I'm going to stay with friends No problem So you only want a room for October 31 51 ? That's right Fine Would you like me to organize for you to be met at the airport when you arrive? No it's OK thank you I'll take the underground But thanks a lot for your help with the arrangements My pleasure! Practice Speaking c B A E can ask Would kind lot Model email Frank You Frank You Jasmine Eva Jasmine See page 79 for audio script Jasmine Goodman Lowis Engineering London How can I help you? Hello Thi s is Eva Schmidt here I wonder if I could ask you a favour Of course Ms Schmidt What can I for you ? Frank Richards speaking Hello it 's Jim Levy here I wonder if I could ask you a favour: Of course What can I for you? I wanted to ask if you could change my meeting tim e with Mr Ho I'm sure we can find a time When is convenient? Would ten o'clock on Tuesday be You possible ? Frank Let me see well I need to change another appointment of Mr Ho·s but that's not a problem Oh that 's great Thanks a lot for You your help with the arrangements' Frank My pleasure I Frank Workplace En gli sh 153 Lê Thanh Hoà - 0962640553 - 2019 Answer key Unit 19 I Audio script Welcome back to the office Video Jasmine Fantastic I What was the weather like? Robert Oh, great On the hottest day it was about 35 degrees I Tom didn't like the stop at Moscow See page 80 for video script Jasmine Lucky you It rained here Robert Yes Diane told me But still, it's nice to be back! Understanding c A A Speaking See page 83 for aud io script Practice I good It's nice What was Did you Good to see What did you It's nice Model conversation Cathy Hello I Good to see you again You Hi, Cathy' It's nice to have you bacl< again Did you have a good flight? Cathy Yes, it was fine You What was the weather like when you were in Seattle? Is everything OK in the New York office? Cathy Did she any sightseeing when she was there? Yes I had a very interesting time You Did you any sightseeing? Is everything going well in Shanghai? Cathy No, not really But I did go shopping I good to have you back What did you get up to in Paris ? Good to see you again I You Lucky you' What did you buy? Cathy Well, I went to Bloomingdale's because I've always wanted to go there I bought a bag Robert Hi, Jasmine Good to see you again I Jasmine Hello, Robert Nice to have you backl Good flight? You No, it was awful But Beijing was great! Great' What was the weather like? Cathy Really? Did you any sightseeing? Oh, it was good Sunny and warm You It was very cold here Some I saw the Great Wall Cathy Oh, dear Robert Jasmine Robert 154 1Workp lace En glish I Lê Thanh Hoà - 0962640553 - 2019 Units 19-20 Unit 20 Speaking The project review See page 87 for aud io script Video The integ rat ion of the accou nting systems is behind sc hed ule See page 84 for video script Model conversation Team me m ber So let" s look at the project statu s th en Here we ca n see the cos ts so far Yo u Can you show me the time schedule? Tea m member Yes, well th e nex t sli de shows the detailed sc hedule for the sys tem integrat ion and the training programm e You Have you started the training programme yet? Team membe r No, we have n"t sta rted it yet You I don "t unders tand why not Team m embe r Well, th e equ ipm ent isn"t ready yet Ju ly? You When will it be ready? I don"t und erstand why it takes so long When did yo u spea k to him ? Team member Have yo u written the em l yet? When w ill you fini sh the job? lt"ll be rea dy by the end of this wee k But we·ve fini shed th e so ftware upd ate already You Good! When did you that? Team m ember That was on Friday last week Understanding False , John and Karen are wo rri ed abou t the proje ct They th ink it"s go ing too slow Tru e Tru e False , no , they aren"t Not yet Tru e Practice E C A B D Suggested answers Ca n yo u show me the figu res for Suggested answers Let"s look at the project schedu le Here we ca n see th e problems w ith the cos ts Moving on to the qu est ion of quality Th e next slid e shows the next steps Wor kplace Engli sh 1155 Lê Thanh Hoà - 0962640553 - 2019 Answer key I Audio script Unit 21 Starting the video conference Video Speaking See page 91 for audio script No, they can't solve the problem See page 88 for video script Model conversation Understanding Help desk How can I help you? You There seems to be something wrong with my computer Help desk OK What's the matter? You I seem to be having problems with the screen He lp desk OK Have you tried to reboot your computer? You When I click on the restart icon, nothing happens Help desk Have you tried to turn off the computer and then restart ? You Hold on a moment Help desk No problem You Sorry to keep you waiting No, I think I need a technician Karen and John have a problem They can't make their video confe rencing equ ipment work They ca ll a technician Practice keep click wrong on trou ble We're having trouble with the server I think we need to call the help desk Ju st a moment, please When I open my email account, my comp uter crashes Help desk The telephone doesn't seem to be working OK, I'll co me up to your office You Thank s a lot 5 My system has crashed I'm having problems opening my em l acco unt There see m s to be something wrong with the printer The internet doesn't seem to be working Sorry to keep yo u wa it ing 156 1Work place Engli sh Lê Thanh Hoà - 0962640553 - 2019 ' : · Units 21-22 t Unit 22 Discussing problems in the video conferen ce Video Fiona I think so too Russia is the next big market Tom I'm sorry but I don't think it's a good idea It's vey expensive to open an office in Russia Simon We need to remember the costs You're quite right Perhaps we should close the office in Sydney and then open an office in Moscow Fiona I'm sorry but I don't think that's a good idea, Simon I Diane doesn't want to put pressure on the accounting department See pag e 92 for video script Understanding False, Karen and John think the integration of the accounting department is going badly True False, Diane disagrees with Karen False, the accounting team doesn't have enough people True Speaking See page 94 for audio script Model conversation Practice Dale B 2 D E A C Well, the next point on the agenda is IT strategy We need to decide what to next about our business management system sure You You 're absolutely right sorry Dale In the US we think we need to update our business management system You I'm sorry but I don't think that's a good idea The present system works fine Dale But the new system is really easy to use I You Well I don't agree I think the new system has problems Well, th'e present system does work well not absolutely so Fiona We need to open a new office in Moscow for our Russian customers What you think? Simon Yes I agree We need to be close to our customers Dale Tom Yes, but at the moment we don't have any customers there we? You I think so, too Da le But the new system is much faster I don't agree We have some business with Vladivoil We need to increase that You Look, let's continue the discussion at lunch Dale Good ideal Simon Workp lace Eng li sh Lê Thanh Hoà - 0962640553 - 2019 Answer key I Audio script Unit 23 Find ing solutions in the video conference Video Diane suggests that APU send people to help the Accounting department at Lowis with the sys tem int eg ration Robert We co uld always hire some extra people Tom That's too expensive How about asking people at APU to help? Robert Good ideal Tom Can you give me a list of the people you need? Robert Of course If this doesn 't work, I'll lose my job I See page 96 for video scri pt Understanding c A B c Speaking See page 99 for aud io script Practice C A E B How about hiring a new train er? We could always ask him if it's important Why don 't yo u arrange another m ee ting? What can we about the situ ation ? What about changing our computer sys tems? Model conversation Angie Well, we need to decide what to about the English training next year What you think we can do? You How about sending people to the UK or Australia ? Angie I think that's too expensive You Well, why don't we hire an English teacher? Angie But it's difficult to know if they are good English teachers You We could always work together with a good school Tom So, Robert, what can we about the IT integration problem ? Robert What if we ask APU if we ca n the integration next year? Angie Yes, that's a good idea What should I next? Tom No APU says it must be this year What else can we do? You What about checking how many people want to study English? Angie Good ideal 158 1Workp lace Eng lish n Lê Thanh Hoà - 0962640553 - 2019 Units 23-24 Unit 24 Ending the video conference Video Their next video confere nce is the same time Thursday next week So let me recap, I thin k that covers eve ryt hi ng When shou ld we next meet? Let me check my sched ule Doe s Tue sday suit you? See page 100 for video script Understanding Speaking • John will ask for accounting specialis ts to fly to London • Bi3tte Karen will look for IT specialists • ~Jasmine • will arrange hotels and security passes for team I will set up videoconference for Th at"s good for mel See page 104 for aud io script Model conversation Tony Well, have we covere d everything? You Yes, I think that covers everyt hing Tony So to recap, my team must be train ed to use the new syst em And the train ers ca n be provided by this co mpany, xSo ft Is that correc t? You Yes, that ·s right Wh en should we have our next m eeting? Tony Let m e check my sc hed ule You Does Tuesday at four o "clock suit you? Tony Sorry, no How about two o"cloc k? You Th at"s good for me Tony Great Sha ll we go for a cof fee ? I need onel You Me too Good idea ~ Thursday next week Practice he r suit think When covered See Does Monday afternoon next week suit yo u? Let me check my sc hedu le fo r next mon th That time"s good for us So to recap ou r discussion s today When is a good time for Mr Holden? Workp l ace English 159 Lê Thanh Hoà - 0962640553 - 2019 ~ Answer key- grammar reference and practice Exercise Exercise 11 work is focusing is helping arrives is staying is not fee l ing the biggest the wo rst the best the fastest the most sui table the most expensive Exercise Diane is visiting the APU offices next month Aren't you going to the pa r ty on Satu rday? I'm afraid we're visi ting my mother this weekend She isn't arriving until Tuesday They're meeting the President at three o'clock Is he flying to LA soon? Exercise 12 C2E3A4B5D Exercise 13 can I can't able couldn't Can can't be Exercise 14 Exercise I come come I work work does I arrive gets does I go takes 1C E 3A F B D Exercise 15 is soon finished until wai t Exercise Exercise 16 I'm going Is to Isn't Have you ever been to New York? She hasn 't signed the tra ct we·ve moved Exercise finished did I Did I telephone didn't speak didn't email had Exercise 1E2A3F4C5B6D offices again The company s won the Sunstone contract I've al ready finished the report and sent it to my boss Has he answered your email yet? Exercise 17 1B203A4C5F6E Exercise on in at in on at quickly slowly early suddenly fast intelligently Exe r cise much many a few a little much many Exercise 19 The conference was cancelled last week Exercise have to have to must have to don't have to mustn't Exercise 10 harder better more cheape r worse happier more difficult 15 Exercise 18 160 I Wo r k place En gli s h 2 The package wi ll be sent by courier Her reports are read by the top management The temperature is checked every five minutes I must be driven to the airport The house is heated with solar power· Lê Thanh Hoà - 0962640553 - 2019 Lê Thanh Hoà - 0962640553 - 2019 ... Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê... past that are finished Go to page 122 for more information and practice 22 Workplace English Lê Thanh Hoà - 09 626 40553 - 20 19 The presentation I Unit Speaking D]6 12 CD In presentations we usually... - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Lê Thanh Hoà - 09 626 40553 - 20 19 Visitors to the company Welcoming company guests I Exchanging