Giáo trình essentials of contemporarty management 8e by jones

  Contemporary Management Essentials of Eighth Edition Gareth R Jones Jennifer M George Rice University ESSENTIALS OF CONTEMPORARY MANAGEMENT, EIGHTH EDITION Published by McGraw-Hill Education, Penn Plaza, New York, NY 10121 Copyright © 2019 by ­McGraw-Hill Education All rights reserved Printed in the United States of America Previous editions © 2017, 2015, and 2013 No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning Some ancillaries, including electronic and print components, may not be available to customers outside the United States This book is printed on acid-free paper LWI 22 21 20 19 18 ISBN 978-1-259-92765-2 MHID 1-259-92765-2 Director: Michael Ablassmier Product Developer: Jamie Koch Executive Marketing Manager: Debbie Clare Content Project Managers: Ryan Warczynski; Keri Johnson Senior Buyer: Laura Fuller Senior Designer: Tara McDermott Senior Content Licensing Specialists: Ann Marie Janette Cover Image: ©McGraw-Hill Global Education Holdings, LLC Compositor: SPi Global All credits appearing on page or at the end of the book are considered to be an extension of the copyright page Library of Congress Cataloging-in-Publication Data Names: Jones, Gareth R., author | George, Jennifer M., author Title: Essentials of contemporary management / Gareth R Jones, Jennifer M  George Description: Eighth edition | New York, NY: McGraw-Hill Education, [2019] Identifiers: LCCN 2017043715 | ISBN 9781259927652 (alk paper) Subjects: LCSH: Management Classification: LCC HD31 J5974 2019 | DDC 658—dc23 LC record available at https://lccn.loc gov/2017043715 The Internet addresses listed in the text were accurate at the time of publication The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites mheducation.com/highered Brief Contents PART ONE Chapter Eight Control, Change, and Entrepreneurship Management and Managers Chapter One The Management Process Today Appendix A: History of Management Thought 35 258 PART FIVE Leading Individuals and Groups Chapter Nine Motivation 294 Chapter Ten Leaders and Leadership 330 The Environment of Management Chapter Eleven Effective Team Management 362 Chapter Three Managing Ethics and Diversity Chapter Twelve Building and Managing Human Resources 394 Chapter Two Values, Attitudes, Emotions, and Culture: The Manager as a Person 44 PART T WO Chapter Four Managing in the Global Environment 78 122 PART THREE Planning, Decision Making, and Competitive Advantage Chapter Five Decision Making, Learning, Creativity, and Entrepreneurship Chapter Six Planning, Strategy, and Competitive Advantage 156 188 PART SIX Controlling Essential Activities and Processes Chapter Thirteen Effective Communication and IT Management 430 Chapter Fourteen Operations Management: Managing Vital Operations and Processes 460 Appendix B: Career Development 482 Glossary/Subject Index Name Index Company Index 488 504 511 PART FOUR Organizing and Change Chapter Seven Designing Organizational Structure 222 iii Authors Gareth Jones currently offers pro bono advice on solving management problems to nonprofit organizations in Houston, Texas He received his BA in Economics Psychology and his PhD in Management from the University of Lancaster, U.K He was formerly Professor of Management in the Graduate School Courtesy of Gareth Jones of Business at Texas A&M University and earlier held teaching and research appointments at Michigan State University, the University of Illinois at Urbana–Champaign, and the University of Warwick, U.K He continues to pursue his research interests in strategic management and organizational theory and his well-known research that applies transaction cost analysis to explain many forms of strategic and organizational behavior He also studies the complex and changing relationships between competitive advantage and information technology in the 2010s He has published many articles in leading journals of the field and his research has appeared in the Academy of Management Review, the Journal of International Business Studies, and Human Relations He published an article about the role of information technology in many aspects of ­organizational functioning in the Journal of ­Management One of his articles won the Academy of Management Journal’s Best Paper Award, and he is one of the most cited authors in the Academy of Management Review He is, or has served, on the editorial boards of the Academy of ­Management Review, the Journal of Management, and Management Inquiry Gareth Jones has used his academic knowledge to craft leading textbooks in management and three other major areas in the management discipline: organizational behavior, organizational theory, and strategic management His books are widely recognized for their innovative, contemporary content and for the clarity with which they communicate complex, real-world issues to students iv Jennifer George is the Mary Gibbs Jones Professor of Management and Professor of Psychology in the Jesse H Jones Graduate School of Business at Rice University She received her BA in Psychology/Sociology from Wesleyan University, Courtesy of Jennifer George her MBA in Finance from New York University, and her PhD in Management and Organizational Behavior from New York University Prior to joining the faculty at Rice University, she was a professor in the Department of Management at Texas A&M University Professor George specializes in organizational behavior and is well known for her research on mood and emotion in the workplace, their determinants, and their effects on various individual and group-level work outcomes She is the author of many articles in leading peer-reviewed journals such as the Academy of Management Journal, the Academy of Management Review, the Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Personality and Social Psychology, and Psychological Bulletin One of her papers won the Academy of Management’s Organizational Behavior Division Outstanding Competitive Paper Award, and another paper won the Human Relations Best Paper Award She is, or has been, on the editorial review boards of the Journal of Applied Psychology, Academy of Management Journal, Academy of Management Review, Administrative Science Quarterly, Journal of Management, Organizational Behavior and Human Decision Processes, Organization Science, International Journal of Selection and Assessment, and Journal of Managerial Issues; was a consulting editor for the Journal of Organizational Behavior; was a member of the SlOP Organizational Frontiers Series editorial board; and was an associate editor of the Journal of Applied Psychology She is a fellow in the Academy of Management, the American Psychological Association, the Association for Psychological Science, and the Society for Industrial and Organizational Psychology and a member of the Society for Organizational Behavior She also has coauthored a textbook titled Understanding and Managing Organizational Behavior Preface In this eighth edition of Essentials of Contemporary Management, we continue to focus on providing the most up-to-date account of the changes taking place in the world of management and management practices while maintaining our emphasis on making our text relevant and i­nteresting to students And we know from feedback from ­ instructors and students that the text does engage them Our increased focus on the challenges and opportunities facing businesses large and small and integrated timely examples bring management issues to life for students The number and complexity of the strategic, organizational, and human resource challenges facing managers and all employees have continued to increase In most companies, managers at all levels continue to play catch-up as they work toward meeting these challenges by implementing new and improved management techniques and practices Today, relatively small differences in performance between companies, such as in the speed at which they bring new products or services to market or in the ways they motivate their employees to find ways to reduce costs or improve performance, can combine to give a company a significant competitive advantage Managers and companies that utilize proven management techniques and practices in their decision making and actions increase their effectiveness over time Companies and managers that are slower to implement new management techniques and practices find themselves at a growing competitive disadvantage that makes it even more difficult to catch up Thus, in many industries, there is a widening gap between the most successful companies whose performance reaches new heights and their weaker competitors, because their managers have made better decisions about how to use company resources in the most efficient and effective ways The challenges facing managers continue to mount as changes in the global environment, such as increasing global outsourcing and rising commodity prices, impact organizations large and small Moreover, the revolution in information technology (IT) has transformed how managers make decisions across all levels of a company’s hierarchy and across all its functions and global divisions This eighth edition addresses these emerging challenges For example, we extend our treatment of global outsourcing, examine its pros and cons, and examine the new management problems that emerge when millions of functional jobs in IT, customer service, and manufacturing are performed in countries overseas Similarly, increasing globalization means that managers must respond to major differences in the legal rules and regulations and ethical values and norms that prevail in countries around the globe Other major challenges we continue to expand on in this edition include the impact of the steadily increasing diversity of the workforce on companies and how this increasing diversity makes it imperative for managers to understand how and why people differ so that they can effectively manage and reap the performance benefits of diversity Similarly, across all functions and levels, managers and employees must continually seek ways to “work smarter” and increase performance Using new technologies to improve all aspects of an organization’s operations to enhance efficiency and customer responsiveness is a vital part of this process So too is the continuing need to innovate and improve the quality of goods and services, and the ways they are produced, to allow an organization to compete effectively We significantly revised this edition of Essentials of Contemporary Management to address these challenges to managers and their organizations Major Content Changes Once again, encouraged by the increasing number of instructors and students who use each new edition of our book, and based on the reactions and suggestions of both users and reviewers, we revised and updated our book in many ways However, the organization and sequence of chapters remain the same in this new edition Instructors tell us that they like the way the chapters flow, and the way they build up a picture of v vi Preface management part by part, to provide an excellent learning experience and a comprehensive coverage of management The way we link and integrate topics, such as our inclusion of entrepreneurship in Chapter 5, “Decision Making, Learning, Creativity, and Entrepreneurship,” allows students to make connections among these important topics As examples of the many changes we made, this new edition expands the coverage of ways to encourage high motivation, creativity, and innovation in organizations and the importance of managers’ and organizations’ taking steps to protect the natural environment and promote sustainability Our three-chapter sequence on strategy, structure, and control systems to improve competitive advantage is also updated in many ways And, in this new edition, throughout the chapters we offer increased coverage of new approaches to leadership and the design of reward systems, new uses of advanced IT at all levels in the organization and across all functions to improve job design and employee motivation, and expanded coverage of the pros and cons associated with global outsourcing CHAPTER-BY-CHAPTER CHANGES  We made the following specific changes to this edition Chapter • New “Management Snapshot” on “BuzzFeed Shares Content on a Global Scale.” • New “Manager as a Person” on “Hitting the Mark at Alcon Entertainment.” • New “Managing Globally” on “Mexico Attracts Global Automakers.” • New “Ethics in Action” on “Wells Fargo Scandal Hurts Everyone.” • New 2017 Bloomberg Case in the News Chapter • New “Management Snapshot” on “Kevin Plank’s Determination and Openness to Experience at Under Armour.” • New in-text discussion of levels of job satisfaction in the United States in 2015 • New “Ethics in Action” on “Protecting the Environment and Jobs at Subaru of Indiana Automotive.” • New “Management Insight” on “Emotions as Triggers for Changes in Organizations.” • New 2017 Bloomberg Businessweek Case in the News Chapter • New “Management Snapshot” on “Ethics and Social Responsibility at TOMS.” • New “Ethics in Action” on “Helping to Keep the Soap Market Green.” • Updated in-text statistics on median age in the United States • Updated statistics on men’s and women’s participation rates in the U.S workforce and median weekly earnings • New in-text discussion of 2015 ruling by the EEOC declaring that workplace discrimination on the basis of sexual orientation is illegal according to federal law • New “Focus on Diversity” on “Effectively Managing Diversity at PricewaterhouseCoopers.” • New 2017 Bloomberg Businessweek Case in the News Chapter • New “Management Snapshot” on “Amazon Primed for Success in India.” • New “Manager as a Person” on “Spotify’s CEO Manages Global Playlist.” • New “Focus on Diversity” on “Playing Sports Helps Women Become Leaders.” • Updated “Management Insight” on “Challenges Faced by Expats in Foreign Countries,” with results from the 2016 HSBC Annual Expat Explorer Survey • New 2017 Bloomberg Businessweek Case in the News Chapter • New “Management Snapshot” on “Effective Decision Making at FUJIFILM Holdings Corporation.” • New “Manager as a Person” on “Curbing Overconfidence.” • New “Management Insight” on “Decision Making and Learning at 1-800-Flowers.com.” vii Preface • New 2017 Bloomberg Businessweek Case in the News • New 2017 Bloomberg Businessweek Case in the News Chapter Chapter 10 • New “Management Snapshot” on “GE Refocuses Its Business Strategies.” • New “Manager as a Person” on “Toys “R” Us CEO Faces Challenges Head On.” • New “Management Insight” on “Innovation Drives Michelin.” • New “Managing Globally” on “Joint Venture Creates a Sweet Deal.” • New 2017 Bloomberg Businessweek Case in the News • New “Management Snapshot” on “Benioff Leads for Innovation at Salesforce.” • New “Ethics in Action” on “Servant Leadership at Zingerman’s.” • New “Manager as a Person” on “Gregory Maffei and Expert Power.” • New 2017 Bloomberg Businessweek Case in the News Chapter • New “Management Snapshot” on “The Golden Arches Move Back to the City.” • New “Management Insight” on “Pal’s Sudden Service Takes Training Seriously.” • New “Management Insight” on “Team Culture Critical to Cubs’ Success.” • New “Management Insight” on “Microsoft CEO Not Afraid of Change.” • New 2017 Bloomberg Businessweek Case in the News Chapter • New “Management Snapshot” on “Warby Parker Encourages Employee Input.” • New “Management Insight” on “Keeping Email under Control.” • New “Management Insight” on “Wanted: Team Players with a Solid GPA.” • Updated “Management Insight” on “Charity Apps Help Users Give Back.” • New 2017 Bloomberg Case in the News Chapter • New “Management Snapshot” on “High Motivation at Enterprise Holdings.” • New “Information Technology Byte” on “Motivation Is High at the SAS Institute.” • New “Management Insight” on “Training Spurs Learning at Stella & Dot.” Chapter 11 • New “Management Snapshot” on “Groups and Teams as Performance Enhancers and Innovators.” • New “Information Technology Byte” on “Pizza Teams Innovate at Amazon.” • New “Management Insight” on “Self-Managed Teams at W L Gore.” • New 2017 Bloomberg Case in the News Chapter 12 • New “Management Snapshot” on “Effectively Managing Human Resources at Acuity.” • New “Managing Globally” on “Recent Trends in Outsourcing.” • New “Information Technology Byte” on “Fog Creek Software’s Approach to Recruiting.” • Updated in-text discussion of union membership in the United States • New 2017 Bloomberg Businessweek Case in the News Chapter 13 • Chapter content has been reorganized to help students understand the overall importance of the communication process and its role in helping organizations gain competitive advantage The technology section has been shortened and updated to reflect current IT strategies that significantly impact managers’ day-to-day activities • New “Management Snapshot” on “Red Hat CEO Focuses on Clear Communication.” viii Preface • New “Ethics in Action” on “Tracking Employees’ Social Media and Internet Use.” • New “Management Insight” on “Wearables Help Improve Employee Performance.” • New 2017 Bloomberg Businessweek Case in the News Chapter 14 • New “Management Snapshot” on “LEGO Group’s Value Chain Key to Global Success.” • New “Management Insight” on “Boarding a Plane Shouldn’t Be This Difficult.” • New 2017 Bloomberg Case in the News UPDATED RESEARCH CONCEPTS  Just as we included pertinent new research concepts in each chapter, so we were careful to eliminate outdated or marginal management concepts As usual, our goal is to streamline our presentation and keep the focus on recent changes that have the most impact on managers and organizations In today’s world of video downloading, streaming media, and text messaging and tweeting, less is often more— especially when students are often burdened by time pressures stemming from the need to work long hours at paying jobs New chapter opening “Management Snapshot” cases, the boxed illustrations inside each chapter, and new “Case in the News” closing cases reinforce updated content critically but succinctly We feel confident that the changes to the eighth edition of Essentials of Contemporary Management will stimulate and challenge students to think about their future in the world of organizations Emphasis on Applied Management We went to great lengths to bring the manager back into the subject matter of management That is, we wrote our chapters from the perspective of current or future managers to illustrate, in a hands-on way, the problems and opportunities they face and how they can effectively meet them For example, in Chapter 3, we provide an integrated treatment of ethics and diversity that clearly explains their significance to practicing managers In Chapter 6, we provide an integrated treatment of planning, strategy, and competitive advantage, highlighting the crucial choices managers face as they go about performing the planning role Throughout the text, we emphasize important issues managers face and how management theory, research, and practice can help them and their organizations be effective The last two chapters cover the topics of managing information systems, technology, and operations management, topics that tend to be difficult to teach to new management students in an interesting and novel way Our chapters provide a student-friendly, behavioral approach to understanding the management processes entailed in information systems and operations management As our reviewers noted, while most books’ treatment of these issues is dry and quantitative, ours comes alive with its focus on how managers can manage the people and processes necessary to give an organization a competitive advantage Flexible Organization We designed the grouping of chapters to allow instructors to teach the chapter material in the order that best suits their needs Instructors are not tied to the planning, organizing, leading, and controlling framework, even though our presentation remains consistent with this approach Guided Tour Confirming Pages BuzzFeed founder and CEO Jonah Peretti considers his global media company a learning-driven culture, providing a continuous loop of information and data to consumers that generates billion views each month ©Manuel Blondeau/AOP Press/Corbis/Getty Images MANAGEMENT SNAPSHOT BuzzFeed Shares Content on a Global Scale How Does Technology Affect the Way Managers Manage? I f you are one of the millions of people across the planet who read content produced by global media giant BuzzFeed on a variety of social media platforms, you understand that news and other information are meant to be shared This idea is what prompted  BuzzFeed’s founder and CEO, Jonah Peretti, to create an organization that doesn’t stand still, sometimes moving at the speed of light to create content, collect data about who is sharing the information, and then tailor the content to specific audiences around the world According to its website, BuzzFeed is a crossplatform, global network for news and entertainment that generates billion views each month The company creates and distributes content for a global audience in languages and 11 different editions, across more than 30 social platforms, including Facebook, Twitter, Tumblr, Vine, Snapchat, Instagram, Pinterest, YouTube, and others.1 A former teacher and cofounder of The Huffington Post, Peretti is fascinated with information and the rich history of Paramount Pictures, a studio and business model that Peretti tries to emulate This is because Paramount owned its production studio, owned the contracts of its own cast of talent, and its own distribution channel (movie theaters), which gave the entertainment icon the ability to adapt quickly as business changed over the last century Peretti and his management team use a model similar to Paramount’s, owning all the key components of a media business: a global news operation, its own video production studio, a complex dataanalytics operation, an in-house creative agency, and a diverse distribution channel With 18 offices and more than 1,300 employees worldwide, BuzzFeed thrives on developing and controlling the original content it produces across various platforms.2 A few years ago, Peretti made an interesting observation that helped him and his managers shift the company’s focus quickly He figured out that most people did not want to leave their social apps to go and find information Instead of steering web traffic strictly to BuzzFeed’s website, Peretti decided the company would publish content, images, and videos on digital platforms where people spend the most time.3 Peretti considers his company a “learning-driven” culture and a continuous loop of information and data All of the original articles and videos created by BuzzFeed staff are the inputs that drive the data-analytics operation, which informs company management how BuzzFeed should create and distribute the advertising it produces for many of the world’s top brands jon27652_ch01_002-034.indd 3 10/13/17 03:38 PM RICH AND RELEVANT EXAMPLES An important feature of our book is the way we use real-world examples and stories about managers and companies to drive home the applied lessons to students Our reviewers were unanimous in their praise of the sheer range and depth of the rich, interesting examples we use to illustrate the chapter material and make it come alive Moreover, unlike boxed material in other books, our boxes are seamlessly integrated into the text; they are an integral part of the learning experience, and not tacked on to or isolated from the text itself This is central to our pedagogical approach A Management Snapshot opens each chapter, posing a chapterrelated challenge and then discussing how managers in one or more organizations responded to that challenge These vignettes help demonstrate the uncertainty and excitement surrounding the management process ix www.downloadslide.net 502 Glossary/Subject Index organizational effectiveness, 364–368 organizational goals, 381–382 in organizations, 369 performance enhancers, 365–366 R&D team, 369 responsiveness to customers, 366 self-managed work team, 370–371 social loafing, 384–386 success, 383 task force, 370 top management team, 369 virtual teams, 372–374 TECHNICAL SKILLS  The job-specific knowledge and techniques required to perform an organizational role, 15 TECHNOLOGICAL FORCES  Outcomes of changes in the technology that managers use to design, produce, or distribute goods and services, 134 Technology, 226 TECHNOLOGY  The combination of skills and equipment that managers use in the design, production, and distribution of goods and services, 134 Terminal value, 52, 64 TERMINAL VALUE  A lifelong goal or objective that an individual seeks to achieve, 52 Text messaging, 135 THEORY X  A set of negative assumptions about workers that lead to the conclusion that a manager’s task is to supervise workers closely and control their behavior, 41 THEORY Y  A set of positive assumptions about workers that lead to the conclusion that a manager’s task is to create a work setting that encourages commitment to organizational goals and provides opportunities for workers to be imaginative and to exercise initiative and self-direction, 42 Thermostat, 268 360-degree appraisal, 415–416 360-DEGREE APPRAISAL  A performance appraisal by peers, subordinates, superiors, and sometimes clients who are in a position to evaluate a manager’s performance, 415 Time constraints, 164 Time horizon, 195–196 TIME HORIZON  The intended duration of a plan, 195 Timely information, 442–443 Times-covered ratio, 269, 270 Title VII of the Civil Rights Act, 93, 99, 400 TOP MANAGEMENT TEAM  A group composed of the CEO, the COO, the president, and the heads of the most important departments, 369 TOP MANAGER  A manager who establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers, 86 Top-down change, 284 TOP-DOWN CHANGE  A fast, revolutionary approach to change in which top managers identify what needs to be changed and then move quickly to implement the changes throughout the organization, 284 Total factor productivity, 469 Total quality management (TQM), 22 Trade, 141–142 Trade barriers, 137, 138 Tragedy of the commons, 92 Training, 398, 409–412 TRAINING  Teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers, 409 Trait appraisal, 413 Trait model of leadership, 340–341 Transactional leadership, 350 TRANSACTIONAL LEADERSHIP  Leadership that motivates subordinates by rewarding them for high performance and reprimanding them for low performance, 350 TRANSACTION-PROCESSING SYSTEM  A management information system designed to handle large volumes of routine, recurring transactions, 451 Transformational leadership charismatic leader, 348–349 developmental consideration, 349 intellectual stimulation, 349 transactional leadership vs., 350 TRANSFORMATIONAL LEADERSHIP  Leadership that makes subordinates aware of the importance of their jobs and performance to the organization and aware of their own needs for personal growth and that motivates subordinates to work for the good of the organization, 347 UNCERTAINTY  Unpredictability, 164 Underpayment inequity, 307 UNDERPAYMENT INEQUITY  The inequity that exists when a person perceives that his or her own outcome-input ratio is less than the ratio of a referent, 307 Unemployment insurance, 418 Uniform Guidelines on Employee Selection Procedures, 399 Unions, 420–421 United States CEO/top manager pay, 418 fast-food industry, 89 pay differential, 418 poverty rate, 103 unions, 420–421 Unity, 192 Unrelated diversification, 210 UNRELATED DIVERSIFICATION  Entering a new industry or buying a company in a new industry that is not related in any way to an organization’s current businesses or industries, 210 Unstructured interview, 407 Uruguay Round, 142 Useful information, 442 Utilitarian rule, 90–91 UTILITARIAN RULE  An ethical decision is a decision that produces the greatest good for the greatest number of people, 90 V Valence, 301 VALENCE  In expectancy theory, how desirable each of the outcomes available from a job or organization is to a person, 301 VALIDITY  The degree to which a tool or test TRANSITORY CAREER  A career in which a measures what it purports to measure, 409 person changes jobs frequently and in which each job is different from the one that precedes it, 483 Value chain, 207, 208, 237, 453, 461–462, 465 VALUE CHAIN  The coordinated series or sequence of functional activities necessary to transform inputs such as new product concepts, raw materials, component parts, or professional skills into the finished goods or services customers value and want to buy Transmission phase, 435 Trans-Pacific Partnership (TPP), 137 Trust, 93 TRUST  The willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk, 93 TURNAROUND MANAGEMENT  The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company’s resources to allow it to survive and prosper, 23 Two-boss employees, 238 U UNCERTAINTY AVOIDANCE  The degree to which societies are willing to tolerate uncertainty and risk, 146 VALUE SYSTEM  The terminal and instrumen- tal values that are guiding principles in an individual’s life, 52 Values, 51–52 VALUES  Ideas about what a society believes to be good, right, desirable, or beautiful, 52 Values of founder, 64–65 Values of national culture, 144–145 Varied work experience, 411–412 Venture capitalists, 286 Verbal communication, 438, 439 VERBAL COMMUNICATION  The encoding of messages into words, either written or spoken, 435 Vertical integration, 207–208 www.downloadslide.net 503 Glossary/Subject Index VERTICAL INTEGRATION  Expanding a company’s operations either backward into an industry that produces inputs for its products or forward into an industry that uses, distributes, or sells its products, 207 Vertical value chain, 207 VICARIOUS LEARNING  Learning that occurs when the learner becomes motivated to perform a behavior by watching another person perform it and be reinforced for doing so; also called observational learning, 314 Vice president, 13 Video, 410 Videoconferencing, 438–439 VIRTUAL TEAM  A team whose members rarely or never meet face-to-face but, rather, interact by using various forms of information technology such as email, computer networks, telephone, fax, and videoconferences, 372 Virtual teams, 372–374 Voice calling apps, 439 Voice mail, 439 Volcker Rule, 86 Vulgar language, 111 W Wages, 417–418 Watergate break-in, 172 Weber’s bureaucratic theory, 37–38 White Collar Sweatshop (Fraser), 308 The White House Guidelines on Religious Exercise and Expression in the Federal Workplace, 101 WHOLLY OWNED FOREIGN SUBSIDIARY  Production operations established in a foreign country independent of any local direct involvement, 215 Women leaders, as, 350–351 leadership skills by playing sports, 139–140 pay gap, 99 sexual harassment, 110–112 superior performance, 99 workplace discrimination, 108, 350 Workers’ compensation, 418 Workers’ multidimensional lives, 486 www.downloadslide.net Name Index A Aaron, K., 121 Abell, D.F., 220, 480 Ackerman, P.L., 327 Adams, J.S., 306, 326 Adler, N.J., 325 Adler, P.S., 117 Adner, R., 33 Agarwala-Rogers, R., 458 Alesci, C., 34 Alexander, J.A., 291 Allen, T.D., 428 Alsever, J., 391 Alt, A., 390 Alusheff, A., 481 Amba, C., 402 Ambrose, M.L., 326 Amoruso, C., 102 Ancona, D.G., 33 Anderson, C., 33 Anderson, P., 426 Andrews, K.R., 117 Angeles, S., 459 Anthony, R.N., 291 Aplin, J.C., 186 Arguello, J., 255 Argyris, C., 428 Armour, S., 120 Arnaud, A., 326 Arrow, K.J., 185 Arthur, M.B., 487 Ash, R., 487 Aveni, R.D., 221 Aversa, J., 74 Avolio, B.J., 360 Aydin, K., 31 Ayman, R., 360 B Baetz, M.L., 359 Bailey, J.R., 74 Baird, L., 426 Baker, P., 154 Baker, S., 328 Bandura, A., 327 Banerjee, N., 428 Bapuji, H., 117 Bar-Zeev, A., 390 Barbeite, F.G., 325 Barinka, A., 154 Barley, S.R., 117 Barnard, C.I., 117 Barnes-Farrell, J., 119 Baron, R.A., 75 Barr, M., 155 Barrick, M.R., 74 Barry, V., 33, 117 504 Barsaloux, J., 187 Bartiromo, M., 221 Bartlett, C.A., 154 Bass, B.M., 359, 360 Bates, D., 291 Batson, C.D., 325 Baucus, M.S., 117 Baum, H.G., 33 Bazerman, M.H., 186 Beaton, C., 291 Beauchamp, T.L., 117 Becker, H., 31 Becker, T.E., 117 Beene, R., 33 Begley, S., 76 Behar, M., 183–184 Beilfuss, L., 220 Bell, C.H., 292 Bellah, R., 155 Belloni, T.M., 292 Belson, K., 328 Bender, L., 58 Benioff, M., 331–333, 338–341, 357 Bennis, W., 358 Berg, T., 255 Berger, B., 186 Berger, P.L., 76 Berkowitz, L., 325, 359 Berman, D.K., 121 Bernard, T.S., 428 Berry, L.L., 33 Bertoni, S., 154 Bettenhausen, K., 75, 360 Beyer, J.M., 76 Bezos, J., 123, 129, 367, 391, 457 Bhasin, K., 481 Bianchi, S., 117 Bies, R.J., 326, 327 Black, K., 393 Blackburn, R.S., 392 Blau, P.M., 255 Bloom, J., 325 Bloom, T., 459 Blumenthal, N., 259, 291 Bomey, N., 220 Boone, G., 300 Borman, C., 428 Borrus, A., 428 Bort, J., 458 Bouchard, T.J., 187 Boudette, N.E., 33 Boulanov, D., 220 Bourgeois, L.J., 153 Bowie, N.E., 117 Boyle, D., 66 Boyle, M., 479–480 Bracken, D.W., 428 Bradner, E., 154 Bradspies, R.W., 291 Brady, S., 153 Brandon, D., 199, 200 Brandt, R., 328, 391 Bresler, S.J., 121 Brickner, M.A., 393 Brief, A.P., 74, 75, 187 Brockner, J., 74, 75 Bromley, S., 412 Brooke-Marciniak, B., 139 Brown, B., 306 Brown, D.J., 74 Brown, L., 292 Brown-Philpot, S., 116 Brown, V., 120 Brownstein, R., 120 Brubaker, J., 32 Bruce, M., 117 Bruell, A., 32 Bruer, J.T., 121 Brumit Kropf, M., 360 Bruun, S.E., 393 Bryant, A., 255, 359 Bryant, J., 480 Buchanan, L., 255, 358 Buday, R.S., 391 Budworth, M.H., 325 Bukhari, J., 33 Bunderson, S.J., 34 Bunge, J., 221 Bunkley, N., 291 Burch, T., 285 Burcke, J.M., 391 Burg, N., 117 Burkitt, L., 155 Burlingham, B., 358 Burnett, D.D., 74 Burnham, D.H., 74, 326 Burns, L.R., 255 Burns, T., 255 Burton, T.M., 359 Busch, A., 32 Bush, G.W., 425 Butler, J.E., 426 Buzzotta, V.R., 392 Byrne, J.A., 428 Byrnes, N., 328 C Cain, A., 458 Calhoun, L., 459 Calista, D., 263, 291 Calori, R., 358 Campbell, J.P., 325 Campbell, T., 109 Canion, R., 286 Capowski, G.S., 256 Cardwell, D., 220 Cardy, R.L., 119 www.downloadslide.net Carey, A., 42 Carpenter, M.A., 154 Carpenter, S., 73 Carr, E., 428 Carroll, S.J., 33, 292, 327 Carruthers, S., 339 Carson, E., 33 Carton, B., 120, 121 Cartwright, D., 358, 393 Cavanaugh, G.F., 117 Champy, J., 391, 481 Chan, P., 457 Chandler, A., 220, 450 Chandler, A.D., 255, 459 Charron, D., 457 Chavez, L., 119 Chemers, M.M., 360 Chen, A., 247, 256 Chen, L.Y., 153 Chen, M., 456 Cheng, T., 220 Child, J., 255, 459 Cho, R., 117 Chou, T., 115, 116 Clampet, J., 459 Clark, K.D., 33 Clark, P.A., 292 Clay, R.A., 326 Clegg, C.W., 392 Clegg, S., 74 Cleveland, J.N., 119 Clevenger, S., 34 Clifford, L., 426 Coffin, C., 189 Cohen, J.D., 75 Cohen, M.D., 186 Cohen, R.L., 326 Cole, J., 120 Cole, J.R., 121 Colella, A., 119 Coleman, J., 220 Colihan, J., 392 Collins, C.J., 33 Collins, D., 117 Colquitt, J.A., 74, 326, 327 Columbus, L., 256 Condon, S., 428 Conger, J.A., 360 Conlin, M., 118 Connolly, T., 327 Cook, F., 457 Cook, T., 13, 203, 389 Coons, A.I., 359 Cooper, C.L., 428, 487 Cooper, M., 159 Copeland, M., 325 Coplan, J.H., 119 Corkery, M., 33 Cosier, R.A., 186 Costa, P.T., 73, 74 Cote, S., 360 Cotsonas, D., 345 Coutts, P., 358 Cox, J., 34 Craig, R., 254 505 Name Index Crawford, A., 254 Crosby, F.J., 326 Crosby, T., 229 Crum, R., 292 Cullen, J.B., 117 Cummings, L., 117 Cummings, L.L., 75, 326, 359, 458 Cuneo, A.Z., 121 Cyert, R., 185, 459 D Daft, R.L., 185, 458 Dalkey, N., 187 Dallas, S., 392 Darley, J.M., 75 Darrow, B., 458 Daruwala, N., 109 Daus, C.S., 34 Davidson, W.H., 459 Davis, A.L., 117 Davis, S.M., 255 Davis, T.R.V., 327 Dawley, H., 187 de Bono, E., 167, 186 de Janasz, S.C., 33 DeBord, M., 221 Debow, D., 332 Dechant, K., 121 Dedrick, F., 323 DeGeorge, L., 445 deJanasz, S.C., 487 Del Valle, C., 426 Delbecq, A., 187 Dell, M., 130, 178 della Cava, M., 255 DeMarie, S.M., 392 Deming, W.E., 480 Deutschman, A., 391, 392 Di Christopher, T., 220 Dickson, W.J., 42 Diehl, M., 187 Digman, J.M., 73, 74 Dillon, M., 107 Dimon, J., 26 Dobrian, J., 481 Dobson, J., 117 Donahue, R., 103 Donaldson, T., 33 Donovan, J.J., 327 Dornbusch, S.M., 459 Dorsey, S., 256 Dougherty, T.W., 487 Dowling, L., 459 Downey, R.,Jr., 457 Drauden, G., 187 Dreher, G., 487 Dreher, G.F., 487 Driver, M.J., 487 Drucker, P.F., 32, 292 Duarte, D.L., 392 Duffy, J., 291 Dufour, B., 358 Dumaine, B., 33, 292, 392 Duncan, R., 255 Dunnette, M.D., 32, 325–327, 359, 393, 426, 427 Dvorak, P., 327 E Eagly, A.H., 360 Earley, P.C., 76, 327, 393 Easterbrook, S., 223, 224, 241, 242 Eby, L.T., 428, 487 Edison, T., 189 Edwards, M.R., 428 Egan, M., 34 Einstein, W.O., 360 Eisenstein, P.A., 33 Eisner, M., 277 Ekegren, G., 327 Elfenbein, H.A., 75 Elgin, B., 327 Elkind, P., 77 Elliott, J., 481 Emrich, C., 121 Emshwiller, J.R., 77 Engel, S., 31 Epstein, S., 76, 115 Erez, M., 220 Evans, L., 292 Evans, M.G., 359 Evans, T., 187 F Fahim, K., 120 Fairhurst, G.T., 292 Faletski, I., 458 Farrell, P., 296 Farzad, R., 74, 75 Faux, Z., 33 Fayol, H., 7, 32, 192, 220 Feather, N.T., 325 Feldman, D.C., 76 Ference, T.P., 487 Fernandez, J.P., 155 Ferris, G.R., 74, 426 Festinger, L., 393 Fiedler, F.E., 342–344, 359 Fierman, J., 359 Filo, D., 177 Finholt, T., 392 Finkelstein, S., 426 Fisher, A., 324 Fisher, C.D., 328, 426 Fiske, S.T., 120 Flamholtz, E., 291 Flanagan, G., 364 Fleishman, E.A., 359 Flint, J., 119, 427 Florentine, S., 458 Floyd, S.W., 291 Flynn, J., 428 Folger, R., 326 Follett, M.P., 39, 42 Ford, H., 10 Forgas, J.P., 75 Fox, E.J., 32 Fox, M.F., 121 www.downloadslide.net 506 Name Index Frankel, B., 121 Frankel, M.S., 117 Fraser, J.A., 308 Fredrickson, J.W., 154 Freedman, D.H., 427 Freeman, M., 457 Freeman, R.E., 117 French, R.P., Jr., 358 French, W.L., 292 Frey, C., 358 Frost, P., 254, 255 Fry, E., 221 Fry, L., 481 Fry, L.W., 42 Furst, S.A., 392 G Galbraith, J.R., 255, 256 Galen, M., 121 Gallagher, L.G., 117 Gallo, A.C., 364 Ganster, D.C., 76 Gao, D., 356 Garber, K., 428 Garfinkel, P., 428 Garvin, D., 481 Gates, B., 65, 338 Gates, G., 104 Gates, G.J., 120 Gausepohl, S., 459 Gavin, M.B., 292 Gay, W., 254 Geare, A.J., 328 Geber, B., 392 Geis, F.L., 120 Gellerman, S.W., 117 Gelski, J., 153 Gendron, M., 328 Gentile, M.C., 186 George, J.M., 74–76, 119, 120, 187, 360, 361, 393, 426 Gerdes, L., 324, 325 Gerkovich, P.R., 118, 360 Gersick, C.J.G., 392 Gerstner, L., 68 Gerth, H.H., 42 Ghoshal, S., 154, 291 Gibbs, R., 242 Gibson, C., 118 Gier, J.A., 427 Gilboa, D., 259 Gist, M.E., 327 Glanz, J., 186 Glass, A., 154 Glenn, A., 425 Goldin, J., 462 Goldstein, A.P., 327 Goldstein, H.B., 76 Goldstein, I.L., 427 Goldwasser, A., 326 Goleman, D., 76 Gomez-Mejia, L., 33 Goodheim, L., 360 Goodin, R.E., 117 Goodman, N., 154 Goodman, P.S., 74, 75, 393 Goodman, S., 219 Goodnight, J., 306 Gordon, S.M., 117 Gore, M., 371 Gore, W.L., 371, 392 Gosling, R., 10 Govindarajan, V, 153 Graham-Moore, B.E., 328 Graham, P., 42 Grant, A.M., 154, 325 Gratton, L., 373, 392 Gray, N., 221 Green, J., 121 Green, S.G., 291, 292 Greenberg, J., 326, 327 Greenbery, J., 326 Greene, B., 459 Greene, J.D., 75, 255 Greenhaus, J.H., 487 Greenhouse, S., 428, 429 Greenleaf, R., 334 Greenspan, R., 481 Greenwood, N., 481 Greer, B., 426 Greer, C.R., 119, 120 Gregory, S., 255 Greising, D., 328 Griffin, N., 325, 487 Griffin, R.W., 121, 187, 255 Griffiths, J., 481 Grobart, S., 221 Guion, R.M., 427 Gupta, A.K., 33 Gura, D., 459 Gurman, M., 389 Gustafson, D.H., 187 Gutner, T., 119 Guzman, B., 119 H Ha, A., 154 Hackman, J.R., 230, 255, 393 Haden, J., 458 Hales, C.P., 32 Hall, R.H., 255 Halpin, A.W., 359 Hambrick, D.C., 33, 117 Hamel, G., 220, 392 Hamilton, F., 358 Hammer, M., 391, 481 Hammonds, K.H., 327 Hamner, W.C., 327 Hansen, M., 357 Hanson, D., 183, 184 Hardcastle, J.L., 480 Harden, J., 104 Harkins, S.G., 393 Harrington, A., 428 Harris, E.F., 359 Hartke, D.D., 359 Harvey, R.J., 427 Hassell, D., 458 Hater, J.J., 360 Hax, A.C., 392 Heath, C., 76 Heath, D., 76 Hedberg, B., 186 Heijmen, T., 426 Heller, L., 325 Hempel, J., 120 Hendrickson, A.M., 392 Hendrickson, A.R., 392 Herman, J., 292 Herrera, H., 115 Herrin, J., 311 Herzberg, F., 302, 304, 326 Hetzer, B., 121 Hewitt, P., 119 Hewlett, W., 285 Hicks, A., 459 Hicks, B., 31 Highhouse, S., 76 Hightower, R., 392 Hill, C.W.L., 154, 221, 255, 291 Hill, E.J., 392 Hines, G.H., 74, 326 Ho, V., 253 Hof, R.D., 186, 328, 391 Hofstede, G., 145, 155 Holland, J.L., 487 Holland, K., 119 Holman, T., 390 Holson, L.M., 121 Honan, M., 32 Hood, N., 221 Hough, L.M., 325, 327, 359, 393, 426, 427 House, R.J., 74, 326, 358, 359 Hout, T.H., 459 Hube, G.P., 185 Huddleston, T., Jr., 292 Hull, D., 391 Hums, K.R., 119 Hundal, P.S., 74 Hunt, A., 154, 259 Hunter, J.E., 292, 428 Hyken, S., 324 Hyman, M., 73 Hymowitz, C., 75 I Ibarra, H., 357 Ibbotson, M., 481 Iger, B., 277 Immelt, J., 189, 190, 193 Isaza, M., 117 Isen, A.M., 75 J Jackson, J.H., 101, 393, 427 Jackson, P.R., 33, 392 Jackson, S., 34 Jackson, S.E., 426 Jamieson, D., 34 Janis, I.L., 186 Jargon, J., 254 Jarrell, B., 372 Jensen, M.C., 392 Jerdee, T.H., 33 www.downloadslide.net Jermier, J.M., 359 Jobs, S., 13, 23, 285, 457 Joel, A.C., 33 Johnson, B.T., 360 Johnson, H., 480 Johnson, K., 289 Johnsson, J., 153 Jones, A., 459 Jones, D., 118, 360 Jones, G.R., 76, 118, 221, 255, 256, 291, 393 Jones, J.R., 76 Jones, N.A., 119 Jones, R., 481 Jones, T.M., 117 Joyner, T., 427 Juran, J., 480 K Kahn, J., 121 Kahneman, D., 161, 185 Kanfer, R., 325, 327 Kanungo, R.N., 360 Kaplan, D.A., 326, 357 Kapner, S., 220, 427 Karau, S.J., 360 Kardashian, K., 254 Karl, K.A., 392 Katsikis, I.N., 187 Kattan, H., 253 Katz, L.M., 459 Katz, R.L., 33 Kavilanz, P., 153 Kazanjian, R.K., 255 Kell, J., 220, 221 Keller, L.J., 33 Kelley, D., 62–64 Kelley, T., 76, 384 Kellis, K., 357 Kelly, E.P., 117 Kelly, T., 372 Kemp, N.J., 392 Kempczinski, C., 223, 242 Kennedy, 172 Kerr, N.L., 393 Kerr, S., 359, 458 Khan, N., 185 Kharpal, A., 33 Khidekel, M., 428 King, C., 306 King, N., 326 King, R., 377 Kirpatrick, S.A., 359 Kirsner, S., 458 Knight, P., 248, 249 Ko, S.J., 118 Kogut, B., 221, 256 Komar, J.A., 74 Komar, S., 74 Komori, S., 157–160 Konovsky, M.A., 326 Koontz, H., 291 Kopcha, J., 220 Kopp, M., 323 Koppes, L.L., 325 Koretz, G., 119, 120 507 Name Index Kowitt, B., 327, 480, 481 Kowsmann, P., 221 Kraul, A.I., 32 Kraus, M., 333 Kreitner, R., 327 Kreps, G.L., 121 Kristiansen, K., 461 Kroc, R., 65, 67 Kropf, M.B., 118 Krugman, P., 154 Krystal, B., 221 Kuang, C., 459 Kyrgidou, L.P., 187 L Labich, K., 33 LaFrance, A., 291 Lambert, A., 121 Lampe, S., 88 Landler, M., 185 Lane, D.M., 121 Lange, B., 252 Langowitz, N.J., 186 Latane, B., 393 Latham, G.P., 220, 309, 325, 327, 428 Laverty Elsenhans, L., 139 Lawler, E.E., 291, 327 Lawrence, M., 358 Lawrence, P.R., 255 Lee, K., 356 Lee, M., 116 LeFauve, R.G., 392 Leff, G., 31 Lehrer, J., 185 Lelchuk, I., 120 Lengel, R.H., 185, 458 Lentz, E., 428 Levanon, G., 74 Lever, W., 142, 143 Levernes, J., 403 Levin, J., 424 Levin, L., 428 Levine, E.L., 427 Levine, R., 154 Lewin, A.Y., 426 Lewis, L., 154 Lima, L., 428 Lincoln, J.F., 328 Lippman, S., 183, 184 Liska, L.Z., 359 Litterer, J.A., 42 Locke, E.A., 220, 309, 326, 327, 359 Loeb, M., 359 Logsdon, J.M., 323 Long, J.S., 121 Lonier, T., 187 Loomis, C.J., 324 Lopez, N., 154 Lorange, P., 291 Lorsch, J.W., 33, 255 Lovelle, L., 487 Lublin, J.S., 220, 392, 428 Luckman, T., 76 Lunden, I., 154 Luo, M., 75 Luthans, F., 327 Lynch, M., 110, 121 M Maccoby, M., 358 MacGregor, I.C., 117 Macintosh, N.B., 459 MacIntyre, A., 117 MacKenzie, S.B., 359 Mackey, J., 364 Maddon, J., 238 Maffei, B., 359 Maffei, G., 338 Mahony, T.A., 33 Makhijani, M.G., 360 Mallot, J., 425 Malone, M.S., 459 Maltby, L., 441 Mamiit, A., 221 Mann, R.A., 112, 121 Mann, T., 220 Manning, S., 426 Mannix, E.A., 33 March, J., 163–165, 180, 185, 186, 459 Marcia, J., 256 Marcus, N., 309 Margulies, N., 292 Markels, A., 392 Martell, R.F., 121 Martinez, A., 308 Martinez, M.N., 76 Mashaba, H., 343 Maslow, A., 302 Maslow, A.H., 325 Mason, P.A., 33 Mathieu, J.E., 75 Mathis, R.L., 427 Matsuda, K., 185 Mattioli, D., 327 Maurer, T.J., 325 Maw, S., 290 Mayer, J.D., 76 Mayo, E., 40, 42 McCallum, D., 451 McCandliss, B., 357 McCann, C., 171, 186 McCann, J., 33, 170, 171, 186 McCartney, S., 481 McCauley, J., 390 McClelland, D., 51, 74, 302, 304, 326 McClory, M., 363 McCrae, R.R., 73, 74 McGeehan, P., 121 McGrath, M., 480 McGregor, D., 41, 42 McGregor, J., 292 McKenna, D.D., 32 McLean, B., 77 McMahan, G.C., 426 McMann, M., 308 McNealy, S., 165–169, 186 McRoberts, D., 390 Merle, R., 34 Meshoulam, I., 426 Mi, C., 356 www.downloadslide.net 508 Mikel, B., 254 Miles, R., 255 Miley, L., 115 Miller, B.C., 392 Miller, D., 255 Miller, J., 316 Milliman, J., 426 Mills, C.W., 42 Mills, T.M., 391 Minkov, M., 155 Minter, S., 426 Mintzberg, H., 358 Mische, J., 336 Mitchell, R., 426 Mitchell, T.R., 325, 327 Moberg, D.J., 117 Mobley, W.H., 75 Mohr, D.C., 76 Montebello, A.R., 392 Moore, M., 154 More, K.M., 327 Morgan, C., 115 Morgenson, G., 428 Moritz, B., 106 Morran, C., 481 Morris, W.N., 75 Morton, M., 291 Moss, S.E., 428 Mount, M.K., 74 Mowday, R.T., 326 Mozilo, A., 86 Mullen, J., 292 Munoz, O., 31 Munster, G., 389 Murphy, P.E., 118 Murray, M., 481 Mycoskie, B., 79, 80 N Nadella, S., 244, 245, 255 Nakarmi, L., 359 Napier, N.K., 426 Nathan, M., 426 Nayeri, F., 428 Near, J.P., 117 Neergaard, L., 75 Neiley, R., 183, 184 Nemetz, P., 481 Neuijen, B., 155 Newman, W.H., 291 Nicas, J., 480 Nicholson, N., 325 Nicholson, P., 295, 296, 299 Nicholson, P.M., 324 Nicol, W., 32 Niehoff, B.P., 359 Nixon, 172 Noe, R.A., 74 Nokes, S., 347, 348 Nooyi, I., 99, 139, 350 Nord, W.R., 33 North, D.C., 154 Novak, D., 244, 255 Novellino, T., 291 Name Index Nystrom, L.E., 75 Nystrom, P.C., 186 O Obama, B., 83 O’Boyle, T.F., 393 Obstfeld, M., 154 O’Connor, S., 459 Ohayv, D.D., 155 Okner, M., 254 Oldham, G.R., 230, 255 O’Leary-Kelly, A.M., 121 Olivarez-Giles, N., 154 Olsen, J.P., 186 O’Mara, J., 34 O’Reilly, C.A., 458, 459 Organ, D.W., 42, 75 Ortega, B., 76 Ostrom, T.M., 393 Ouchi, W.G., 291 P Packard, D., 285 Paetzold, R.L., 121 Page, R.C., 33 Palmisano, S., 68 Palrecha, R., 358 Pape, W.R., 392 Parker, D., 31 Parker, L.D., 42 Parker, S.R., 33 Passariello, C., 427 Passeri, J., 220 Patel, S., 32 Patterson, A., 121 Pearce, J.A., 117, 220, 392 Pedigo, P.R., 32 Peiperl, M.A., 428 Penrose, E., 221 Peretti, J., 3–6, 8, 9, 13, 15, 32 Perlberg, S., 32 Perlez, J., 155 Perm-Ajchariyawong, N., 426 Perrow, C., 42, 226, 255 Perry, M.K., 221 Peters, A., 291 Peters, L.H., 119, 120, 359, 426 Peterson, R.S., 76 Petro, G., 221 Petrov, Y., 390 Petty, R.E., 393 Pettypiece, S., 154 Pfeffer, J., 154, 162, 185, 326, 358 Pillai, R., 360 Plank, K., 45, 46, 48, 50, 51, 73 Podsakoff, P.M., 359 Pohlmann, J.T., 359 Polum, S., 56 Polzer, J.T Jr., 118 Pondy, L.R., 458 Poniewozik, J., 119 Popomaronis, T., 221 Porter, E., 426, 428 Porter, L.W., 326 Porter, M.E., 153, 201, 221, 480 Porter, P.H., 74 Poteet, M.L., 428 Power, J.D., 360 Prahalad, C.K., 220 Pramuk, J., 34 Premack, S., 428 Pritchard, R.D., 325 Pryor, M., 405 Purewal, S.J., 292 Puzzanghera, J., 34 Q Quinn, J.B., 426 R Radosevich, D.J., 327 Rai, S., 153 Raia, A.P., 292 Raider, J., 259 Ramirez, R.R., 119 Ratz, J.M., 119 Rauwald, C., 185 Raven, B., 358 Ravlin, E.C., 392 Raymond, N., 33 Read, C., 323 Reeves, M., 392 Regan, M.B., 428 Reinberg, S., 458 Reingold, J., 359 Reisinger, D., 459 Revson, C., 253 Rhode, J.G., 291 Riaz, S., 117 Ribeiro, D.S., 117 Richie, S., 307 Rider, M., 370 Ringel, N., 219 Rivera, J., 459 Robbins, S., 358 Robenbaum, S., 459 Roberts, B.S., 112, 121 Roberts, C., 480 Roberts, D., 73 Robertson, I., 487 Robertson, J., 121 Robie, C., 74 Robinson, C., 292 Robinson, G., 34, 121 Robischon, N, 32 Rodgers, R., 292 Rodgers, T.J., 275, 292 Roe, R.A., 75 Roethlisberger, F.J., 40, 42 Rogers, E.M., 458 Rokeach, M., 52, 74 Rometty, V., 99 Romig, J., 458 Ronen, S., 325 Rose, R.L., 358 Rosen, B., 120, 392 www.downloadslide.net Rosenberg, M., 33 Rosenbush, S., 292 Rosenfeld, I., 139 Rosenthal, P., 254 Ross, G.H.B., 291 Ross, T.L., 328 Rothacker, R., 117 Rotter, J.B., 74 Rousseau, D.M., 487 Roy, D., 42 Rubin, B.F., 221 Rugaber, C.S., 120 Rugman, A.M., 154 Rupp, L., 481 Russell, J.W., 426 Russo, J.E., 186 Russo, S., 184 Rynes, S., 120 Rynes, S.L., 426 S Saari, L.M., 327 Saavedra, R., 360 Saginaw, P., 334, 335 Salamon, J., 428 Salancik, G.R., 154 Salovey, P., 76 Saltr, C., 187 Salzmann, B., 395 Sanchez, J.I., 428 Sanchez, M., 306 Sandberg, S., 457 Sanders, G., 155 Sanders, W.G., 117 Sawyer, J.E., 187 Sayeed, L., 392 Scandura, T.A., 487 Schaal, E., 255 Schacter, S., 393 Schaefer, S., 221 Schaubroeck, J., 76 Schawbel, D., 186, 255 Scheiber, N., 120 Schein, H., 76 Schiff, D., 221 Schmalensee, R., 221 Schmidt, K.A., 187 Schminke, M., 326 Schneider, B., 62, 76, 358 Schoemaker, P.J., 186 Schoenfeldt, L.F., 328, 426 Schoenherr, R.A., 255 Schreyogg, G., 291 Schriesheim, C.A., 359, 360 Schule, R.S., 426 Schultz, H., 290 Schuman, M., 359 Schwab, M., 111 Schwartz, J., 186 Schwartz, N.D., 255 Schwenk, C.R., 186 Scott, N., 255 Scott Reckard, E., 33 Scott, W.R., 459 509 Name Index Searle, G.D., 126 Segal, T., 121 Seiders, K., 33 Selleck, P., 221 Sellers, P., 119 Seltzer, J., 360 Senge, P., 167, 173, 174, 185, 186 Severson, K., 154 Seyle, D.C., 118 Seymour, M., 152 Shaich, R., 198, 465 Shama, A., 33 Shapiro, D.L., 326 Sharma, A., 32 Sharpe, R., 119, 427 Shaw, J.B., 328, 426 Shaw, J.C., 327 Shaw, K.N., 327 Shaw, L., 154 Shaw, M.E., 391 Shaw, W.H., 33, 117 Shellenbarger, S., 428 Shepperd, J.A., 393 Shulka, R.K., 187 Silverman, R.E., 392 Simmering, M.J., 74 Simon, H., 163–165, 180, 185, 186 Simone, G., 154 Simons, R., 291 Sinclair, R.C., 75 Singer, B., 120 Skinner, B.F., 312, 327 Skitka, L.J., 326 Slaughter, J.E., 76 Sloan, T.J., 25 Slover, L., 424 Sluyter, D., 76 Smith, C., 32 Smith, D.B., 76, 358 Smith, F., 236 Smith, R., 77 Smutniak, J., 185 Snell, S.A., 426 Snyder, N.T., 392 Solinger, N., 75 Solomon, R.C., 117 Sommerville, R.B., 75 Soni, P., 256 Soper, S., 153, 154 Sorcher, M., 327 Sorensen, J., 32 Sørensen, J.B., 76 Spangler, W.D., 74, 326, 358 Spears, L., 358 Spector, P., 74 Spolsky, J., 405, 427 Sproul, J.R., 428 Sproull, L.S., 392 Srivastava, V., 116 Stahl, M.J., 74, 326 Staley, O., 291 Stalk, G., 459 Stalker, G.R., 255 Stamps, D., 119 Starbuck, W.H., 186 Staw, B.M., 75, 117, 326, 359, 458 Steers, R.M., 326 Stein, D., 332 Stein, N., 326 Steinberg, J., 308 Steinemann, A.C., 117 Steiner, I.D., 393 Steinmann, H., 291 Stemberg, T., 219 Stevens, A., 121 Stevens, L., 292 Stevenson, A., 221 Stewart, M., 56 Stewart, R., 33 Stewart, T.A., 325, 391 Stogdill, R., 426 Stogdill, R.M., 358, 359 Stoner, J.A.F., 487 Stopford, J., 255 Stracker, K., 439 Strauss, S.G., 392 Stroebe, W., 187 Strøier, H., 462 Stumpf, J., 24, 25, 34 Sud, J., 364 Sullivan, R.L., 426 Sullivan, S.E., 33, 487 Surane, J., 33 Sutcliffe, K.M., 34 Swann, W.B., 118 Swant, M., 32 Swartz, M., 77 Sweet, J., 26 Sy, T., 360 T Takao, M., 72, 73 Taylor, A., 295, 296, 299, 391 Taylor, B., 255 Taylor, E., 185 Taylor, F.W., 35–37, 39, 42, 255 Taylor, J., 295 Taylor, K., 154 Taylor, S.E., 120 Teckel, M., 341 Teece, D.J., 221 Teixeira, M., 221 Tellegen, A., 75 Tepper, B.J., 359 Tetrault, L.A., 359 Tett, R.P., 74 Thacker, R., 121 Tharenou, P., 33 Thomas, B., 219 Thomas, C., 56 Thomas, D.A., 411 Thomas, R., 56 Thompson, J.D., 291 Thurm, S., 327 Thurston, K., 426 Tischler, L., 360 To, K., 117 Toda, Y., 158 Tosi, H., 327 www.downloadslide.net 510 Name Index Tosi, H.L., 292 Townsend, A.M., 392 Townsend, M., 154, 220 Trangbaek, R.R., 480 Trevino, L.K., 117, 458 Triandis, H.C., 325 Trice, H.M., 76 Trump, D., 19, 137, 323, 425, 479 Truong, L., 88 Tscheulin, D., 359 Tubbs, M.E., 327 Tuckman, B.W., 392 Tugend, A., 459 Turban, D.B., 487 Turban, E., 459 Tyler, T.R., 327 U Ungureanu, H., 292 V Valian, V., 108, 120, 121 Van Fleet, D.D., 359 Van Maanen, J., 76, 117 van Olffen, W., 75 Vancouver, J.B., 327 Vanderkam, L., 291 VanHulle, L., 481 Vanian, J., 154 Vase, K.B., 480 Vaughn, S., 120 Velasquez, M., 117 Verdon, J., 221 Verducci, T., 255 Verhoeven, B., 292 Victor, B., 117 Vlasic, B., 33 Von Glinow, M., 426 Vroom, V.H., 299, 325 W Waber, B., 448 Wadhwa, V., 426 Wahba, P., 33, 481 Wald, M.L., 186 Waldman, D.A., 360 Wall, T.D., 33, 392 Waller, M.J., 33 Walsh, J.P., 75, 187 Walster, W.G., 187 Walton, R., 479 Warkentin, M.E., 392 Warren, A., 153 Warren, E.K., 487 Washington, R.R., 358 Washko, J., 412 Waterman, A.S., 117 Watkins, S., 77 Watson, D., 75 Wattles, J., 34 Weber, J., 121 Weber, M., 37–38, 42 Weick, K.E., 77 Weiner, S.P., 392 Weinzweig, A., 334, 335, 358 Weise, K., 121 Weiss, E.M., 325 Weiss, H.W., 327 Welch, C., 253 Welch, J., 339, 397 Welker, K., 154 Wellington, S., 99, 118, 360 Wells, L., 255 Wendell, E., 46 Wessel, D., 426 West, M.S., 119 Wexley, K.N., 428 Wheeler, B., 154 Wheeler, J.A., 427 Wheeler, S.R., 120 Wheelright, S.C., 186 White, E., 428 Whitehurst, J., 431, 458 Whitely, W., 487 Whiting, V., 33, 487 Whitman, M., 139, 350, 482 Whitten, S., 32 Wieczner, J., 428 Wildstrom, S.H., 326 Williams, E.S., 360 Williams, K.D., 393 Williams, M.L., 359 Williams, N., 459 Williamson, O.E., 459 Willig, R.D., 221 Winer, B.J., 359 Winfrey, G., 291 Winter, D.G., 74, 326 Witt, L.A., 74 Wofford, J.C., 359 Woodman, R.W., 187 Woolridge, B., 291 Woycke, J., 74, 326 Wren, D., 42 Wright, P.M., 426 Wysocki, B., 33 Y Yang, J., 177 Yeh, N., 117 Yoder, R.J., 327 Young, S., 221 Young, S.M., 481 Youngblood, S., 426 Youngblood, S.A., 119, 120 Yuk, P.K., 33 Yukl, G., 358, 359 Z Zachary, G.P., 429 Zager, R., 328 Zajac, D.M., 75 Zamma, M., 75 Zandan, N., 458 Zander, A.F., 358, 393 Zapata-Phelan, C.P., 326 Zarin, L., 171 Zarya, V., 324 Zawacki, R.A., 292 Zax, D., 291 Zeller, W., 328 Zellner, W., 187 Zhou, J., 75, 76, 361 Zickar, M.J., 76 Ziobro, P., 481 Zuckerberg, M., 285, 457 Zuckerman, H., 121 www.downloadslide.net Company Index A Accenture, 6, 17, 25, 26, 129, 249 Acer, 130 Acuity, 395–396, 409, 425 Adidas, 248 Adobe, 126 Advantica, 109 AES Corporation, 372 Airbus Industries, 20 Alamo Rent A Car, 295 Alcon Entertainment, 10–11, 22 Alstom, 194, 220 Amazon, 10, 23, 123–124, 129, 130, 132, 153, 154, 212, 219, 367, 391 AMD, 135 American Airlines, 31, 471, 472 American Apparel, 110 American Express Co., 13 American Federation of Labor–Congress of Industrial Organizations (AFL-CIO), 420 AOL Inc., 162, 171 Apex Ski Boots, 183, 184 Apollo, 166, 168, 169, 249, 256 Apple, 6, 13, 17, 24, 115, 128, 130, 132, 159, 164, 175, 203, 205, 207, 208, 267, 389–390, 448, 449 Armani, 211 ASDA, 174, 175 Atlanta National League Baseball Club, Inc., 338 Atlas Copco, 323, 324 AT&T Inc., 18, 153, 334, 408, 446 Audi, 19 Automatic Data Processing, Inc (ADP), 406, 407 Avis, 213 Avon, 24 B Babson College, 412 Backcountry.com, 338 Bain & Co., 219 Bank of America, 85, 110, 424 Bank of Nova Scotia, 129 Barclays, 83 Barnes & Noble, 338 Bayer, 20 BBC, 143 Berkshire Hathaway Inc., 208 Bertram Capital Management LLC, 254 Best Buy, 130, 252, 300 BIC, 202, 203 Big Four, 107 Bill and Melinda Gates Foundation, 84 Black Like Me, 343 BlackRock Inc., 152 BMW, 19, 203 Bob’s Appliances, 252 Bodybuilding.com, 338 Boeing, 127, 128, 212, 464 Borrego Solar Systems, 175 Boston Consulting Group, 431 Boston Market, 229 BP PLC, 373 Brooks Brothers, 236 Burger King, BuzzFeed, 3–6, 8, 9, 13, 15, 32 C Calvert Group, 109 Calvin Klein, 403 Campbell Soup Co., 479 Canon, 404 Capgemini, 129, 403 Capital One, 83 Cardinal Aluminum, 323 Cargill, 214, 215 Catalyst, 99, 100 Caterpillar, 402 CBS, 13 CCR, 218 Chanel, 211 Charity Miles, 279 Charles Schwab, 130 Chatter, 331–332 Chevron Corporation, 110 Children Now, 101 Children’s Choice Learning Center, 103 Chrome, 126 Chrysler, 408 CIA, 38 Cisco Systems, 130, 208, 331, 404, 438 Citibank, 61 Citigroup, 424 CNN, 143 Coca-Cola, 109, 127, 130, 136, 138, 202, 207, 208, 229, 248, 256, 403, 404 Colgate, 129 Colgate-Palmolive Co., 479 Compaq Computer, 162, 286 Continental Airlines, 31 Copal Amba, 402 Copersucar, 214, 215 Costco, 143, 208, 252 Countrywide Mortgage, 86 Crisis Text Line, 79, 80 Cross, 202 Curt Lansbery, 58 Cypress Semiconductor, 275 D Daewoo, 340 Darden Restaurants, 109 Days Inn, 418 Dell Computer, 126, 127, 129, 130, 178, 331 Deloitte, 397, 411 Delta Airlines, 31, 431 Deutsche Bank, 129, 424 Deutsche Telekom, 347 DHL, 128 Disney, 410 Domino’s Pizza, 200 DuPont, 18, 112, 213, 215, 371 E Eaton Corporation, 382 Embraer, 20 Empire HealthChoice Inc., 466 Employment Management Association, 109 Enron, 69 Enterprise Holdings, 295, 324 Enterprise Rent-A-Car, 295, 296, 325 Equal Employment Opportunity Commission (EEOC), 399 Ernst & Young, 109, 139, 403, 404 ESPN, 143 Estée Lauder Cos., 254 E*Trade, 130 European design and financial companies, 22 Evite, 338 Expedia, 338 ExxonMobil, 61 F Facebook, 3, 4, 115, 116, 131, 140, 171, 175, 191, 196, 197, 254, 279, 285, 389, 390, 442, 457–458 FaceTime, 439 Fairchild Semiconductor, 286 Fast Company, FBI, 38 FedEx, 111, 128, 171, 236 1-800-Flowers.com, 170–171 FlyBy Media, 390 Ford Motor Company, 18, 19, 127, 143, 164, 165, 174, 261, 262, 278, 323, 337, 408, 475, 476 Four Seasons, 412, 418 Foxconn, 128 Franklin Motor Company, 37 Frito-Lay, Inc., 208 FUJIFILM Holdings Corporation, 157–158 G Gatorade, 136 G D Searle, 126, 127 General Atlantic LLC, 254 General Electric (GE), 16, 147, 152, 189–190, 193–195, 197, 207, 212, 220, 271, 339, 397, 434 General Mills Inc., 214, 479 General Motors (GM), 19, 215, 242, 268, 408, 473 Germany’s Deutsche Bank, 129 511 www.downloadslide.net 512 Company Index Giddings and Lewis Inc., 337 Gillette, 202, 208, 211–212 GitHub, 116 GlaxoSmithKline, 235 Glaxo Wellcome, 235 Goldman Sachs Group Inc., 152, 411, 424 Google, 15, 16, 22, 64, 115, 132, 175, 180, 191, 196, 197, 205, 267, 315, 331, 332, 448 Gradient Corporation, 318 GroupM, 4, Gucci, 204 K H Lands’ End, 212 Lee, 403 LEGO Group, 461–462, 480 Leninets Concern, 212 Lenovo, 130 Levi Strauss & Co., 127, 403 LG, 20 Liberty Media Corporation, 338, 358, 359 Li & Fung, 128, 142 Lincoln Electric, 317, 319 LinkedIn, 245, 255, 442 Live Nation, 338 L L Bean, 284 Lockheed Corporation, 179 Lundberg Family Farms, 133 Häagen-Dazs, 214 Habitat for Humanity, Hagberg Group, 99 Hallmark Cards, 365, 368, 375, 382 Hammond’s Candies, 175 Hampton Inns, 418 Harvard Business School, 411, 412 HBO, 143 Hewlett-Packard, 139, 153, 162, 350, 402 Hilton Hotels, 213 Hissho Iwai, 319 Hitachi, 27 H&M, 204 Hoechst, 336 Home Depot, 6, 102, 266, 481 Honda, 138, 215, 262, 276 Honeywell, 210 HP, 130, 286, 480 HSBC Bank, 83, 129, 148–149 HSN, 338 Hulu, 10 Hyundai, 340 Kellogg, 211, 323, 480 Kelly Services, 401, 426 KeyBanc Capital Markets Inc., 219 KFC, 244 Korean electronics manufacturers, 22 Kraft, 136 Krispy Kreme, 136 L M IBM, 14, 16–18, 27, 68, 77, 99, 130, 145, 147–148, 218, 242, 249, 280, 364, 402, 403, 441, 453 IdeaWorks Co., 32 IDEO Product Development, 61, 384 IKEA, 140, 142 ImproveNow.com, 416 Inditex, 204 Infosurv, 175 ING, 83 InnSeekers, 109 Instagram, 3, 254 Intel, 6, 126, 130, 205, 267 InterContinental Hotels Group (IHG), 248 Macy’s, 17, 236 Marshalls, 213 Martha Stewart Living Omnimedia, 56 Mary Kay Cosmetics Inc., 411 Maxi Vision Inc., 423 Mazda, 337, 475 McDonald’s, 6, 38, 65, 67, 89, 130, 205, 208, 213, 223–224, 227, 228, 230, 241, 242, 254 McKinsey & Co., 249, 253 McNeil Nutritionals, 127 Medtronic, 52 Mexican agricultural producers, 22 Michelin, 205, 206 Microsoft, 14, 16, 17, 27, 64, 65, 67, 84, 126, 140, 179, 211, 244, 245, 255, 267, 280, 389, 398, 399, 403, 453 Mitsubishi, 72 Mondelez, 139 Monster.com, 136, 404 Morton Thiokol, 159, 169, 172 Motorola, 159, 166, 167, 397 Mr Fusion, 72–73 MTV, 143 J N Jacksonville Foods, 378 JC Penney, 403 J D Power and Associates, 347 Jefferson North Assembly plant, 339 Jenny Craig, 110 JobLine International, 404 John Deere, 19, 20 Johnson & Johnson, 279 Johnsonville Foods, 375 Jones Lang LaSalle, 425 J.P Morgan Chase, 26, 83, 153, 323, 424 NAACP, 101 NASA, 159, 169, 172, 196 National Car Rental, 295 National Labor Relations Board (NLRB), 420 National Workrights Institute, 441 Natuzzi, 20 Neiman Marcus, 236, 319, 337 Nestlé, 210, 211, 214 Netflix, 10 Nickelodeon, 343 Nike, 24, 248, 256 I Nippon Restaurant Enterprise Co., 133 Nissan, 19 No Bully, 79, 80 Nokia, 373 Nordica, 183, 184 Nordstrom, 337 North American Tool, 58 Novartis, 210 NTT Docomo, 72 Nucor Corporation, 318 NutraSweet, 126, 127, 208 Nvidia, 126 O O-bento, 133 Odebrecht S.A., 24 Office Depot Inc., 219 Ogilvy & Mather, 373 Olive Garden, 410 Oracle, 130, 165, 453 P Panasonic, 211 Panera Bread, 198, 465 Paramount Pictures, PepsiCo, 13, 99, 127, 136, 138, 139, 202, 207, 208, 247, 256, 350 Pier Imports, 213, 231–233 Pinterest, Pizza Hut, 244 Poland and Pfizer Inc., 152 Politico, 13 PricewaterhouseCoopers (PwC), 106–107 Procter & Gamble (P&G), 46, 129, 202, 208, 209, 211–212, 215, 216, 284 ProFlowers, 338 Purina Friskies, PVH Corp., 403 Q Quaker Oats, 136, 142 QVC, 338 R Radicati Group, 440, 459 Ralph Lauren, 211 Ram Tool, 56 Red Bull, 136 Red Envelope, 338 Red Hat, Inc., 431–432, 458 Red Lobster, 410 Re/Max International Inc., 319 Revlon, 253 Rock Bottom Restaurants Inc., 368, 391 Rockstar, 136 Rockwell Collins, 316 Rolex, 211 Ryohin Keikaku, 73 Rypple, 332 S Salesforce, 331–332, 357 Salomon, 183 Samsung, 20, 130, 205, 340, 448 www.downloadslide.net 513 Company Index SAP, 130, 453 SAS Institute, 305–306 Sealy, 240 Securities and Exchange Commission (SEC), 86 Seven & I Holdings, 73 Shiseido Co., 254 Shuqualak Lumber, 56 Siemens, 24, 130, 229 SiriusXM, 338 SiteDesign, 319 Skype, 439 Slack, 115, 116 SmithKline Beecham, 235 Snapchat, Sociometric Solutions, 448 Sony, 23, 130, 134 Southern California Edison, 445 Southwest Airlines, 31, 96, 203, 464, 467, 472 Splenda, 127, 208 Spotify, 130, 131 Sprint, 467 Standard Chartered Bank, 83 Staples Inc., 219–220 Starbucks Corp., 289–290, 446 Starz, 338 Stella & Dot, 311–312 stickK, 279 Subaru Legacy, 54, 55 Subaru of Indiana Automotive, Inc (SIA), 54–55, 75 Subway, 228 Sun Microsystems, 165, 167–169 Sunoco, 139 Syfy Channel, 10 T Taco Bell, 244 Tanenbaum Center for Interreligious Understanding, 101 Target, 218 TaskRabbit, 116 Tata Consultancy Services, 402 Tate & Lyle, 127 TD Ameritrade, 130 Telia, 404 Tesla Motors, 207, 425 Texas A&M University, 65 Texas Instruments (TI), 286 Textron, 210 The Container Store, 300 The Gap, 146, 268 Thomas-Houston Company, 189 3M, 17, 179–180, 209–210, 229, 280 Timberland, 403 Time Inc., 411 TJX Companies Inc., 468–469, 481 T-Mobile, 347, 348, 467 Tokio Marine and Fire Insurance, 319 Tommy Hilfiger, 211, 403 TOMS, 79–80, 117 Toshiba, 130 Toyota, 19, 101, 119, 138, 140, 203–205, 215, 261, 262, 265, 282, 363, 391, 467 Toys “R” Us., 199–201 Trans-Lux, 128 True Position, Inc., 338 TSG Consumer Partners LLC, 253 TWA, 110 Twitter, 3, 115, 131, 191, 196, 197, 279, 442 Tyco, 69 U UBS, 424 Under Armour, 46–47, 50, 73 Unilever, 129, 142, 211, 479, 480 Uniroyal-Goodrich Tire Company, 206 United Airlines, 31 United Continental Holdings Inc., 31 United Electric Controls, 474 United Workers Union, 104 University of Houston, 102 University of Michigan, 412 University of Notre Dame, 102 UPS, 6, 26, 280–282, 445 V Verizon, 446 VF Corp., 403 Vine, VIPKid, 356–357 Volvo, 337 Vuzix, 447 Vynamic, 263 W Walmart, 6, 24, 38, 66, 67, 127, 129, 143, 174, 175, 208, 218, 252, 282, 403, 473, 479–481 Walt Disney Company, 65, 66, 277, 278, 427 Warby Parker, 259–260, 291 Waterman, 202 Wells Fargo, 24–25, 424 Western Electric Company, 39, 40 Whirlpool, 397 W L Gore & Associates, 371–372, 392 Workbar Inc., 220 WorldCom, 69 World Trade Organization (WTO), 142 Wrangler, 403 X Xerox, 284 Y Yahoo!, 177 YMCA, 229 YouTube, 3, 442 Z Zara, 204 www.downloadslide.net www.downloadslide.net www.downloadslide.net ... in the Academy of Management Review He is, or has served, on the editorial boards of the Academy of Management Review, the Journal of Management, and Management Inquiry Gareth Jones has used...  Contemporary Management Essentials of Eighth Edition Gareth R Jones Jennifer M George Rice University ESSENTIALS OF CONTEMPORARY MANAGEMENT, EIGHTH EDITION Published by McGraw-Hill Education,... to students iv Jennifer George is the Mary Gibbs Jones Professor of Management and Professor of Psychology in the Jesse H Jones Graduate School of Business at Rice University She received her