Full Business Plan Reported by Group 5 about ANZ company_May 2016

Business Plan Reported by Group 5- MBA Quecbec 02 VIETNAM ANZ TRAVEL CO LTD BUSINESS PLAN REPORT ABOUT VIETNAM ANZ TRAVEL CO LTD Psycho-Sociology in SMEs and with Entrepreneurs- PLS 6008 Reported by: Group Mr Luong Duy Khiem Mr Nguyen Linh Son Mrs Thai Thi Vinh Mrs Tran Thanh Huong Mrs Nguyen Thi Loan Hanoi, May 2016 Business Plan Reported by Group 5- MBA Quecbec 02 INTRODUCTION Name of company: VIETNAM ANZ TRAVEL, CO LTD Add: 71 Mai Hac De Street, Hai Ba Trung District, Hanoi, Vietnam Tel: +84 39744405/06 Fax: +84 39744407 Logo: Slogan: Beyond Expectations Business Plan Reported by Group 5- MBA Quecbec 02 Table of Contents EXECUTIVE SUMMARY PART 1: BACKGROUND INFORMATION Business concept Answer as many following The market our company intend to serve: How can our business serve the market better than others Present status of the business If you will be doing any contract work, what are the terms? 7 Do you have letters of intent from prospective suppliers? Company history The company owners wish to sell 10 How will our management make the business more profitable? 11 What changes we plan to make in the business? 12 What is the purchase price formula? PART 2: DESCRIPTION OF PRODUCT AND SERVICE Features of proposed products/services Describe benefits to your customer Intellectual property and proprietary rights issues 10 Production plans 10 Future products/services: 10 PART 3: MARKETING PLAN 10 Market strategies 14 PART IV: MANAGEMENT STRUCTURE AND ORGANIZATION 15 Management structure and organization 15 Management and personnel: 15 PART V BUSINESS OPERATIONS 18 Business Location 18 Licenses and permits 18 PAR VI FINANCE PLAN 19 Income statements 19 Balance statement 20 CONCLUSION 21 Business Plan Reported by Group 5- MBA Quecbec 02 EXECUTIVE SUMMARY Vietnam ANZ Travel has been established for over 10 years and boasts a staff of highly qualified and professional travel personnel All are specialists and totally familiar with their Country and the attractions and customs of the Vietnamese community and ethnic groups Customer service and satisfaction is our goal and our staffs are dedicated to this achieving this objective We consider ourselves “travel makers” rather than “travel brokers” To us, being a tour operator has always meant more than just linking transfers with hotel nights and a few city tours It is about fashioning, assembling and operating the best balanced itinerary for a specific type of clientele We have never sacrificed quality for the sake of a short-term profit We think of long term Quality service will always be our priority Although established in Vietnam 10 years ago, but ANZ not to promote the full potential of its strengths Company occupy only 2% market share, brand ANZ travel is not known For this reason, the company wanted to call for investors and tourism companies, the media in collaboration with brand companies to bring tourism ANZ further development and reap more success more Why chose ANZ travel for your investment? Vietnam ANZ travel company has international and professional working environment with experienced management team, enthusiasm and confidence staff, attractive and diversification tourism products Besides ANZ also has very good links with the ANZ Bank, a unit of support for companies’s tour in the European one more important reason is that Vietnam has been and will be attractive tourist destinations in the next 20 years, the needs of the Vietnamese tourism (particularly outbound ravel) is forcasted to be growing very fast All of that helps us believe that investment and cooperation with ANZ is a feasible one Vietnam ANZ travel Co LTd will bring you more than your expectation Business Plan Reported by Group 5- MBA Quecbec 02 PART 1: BACKGROUND INFORMATION Business concept 1.1 Mission: Our company mission is Supplying the best quality travel services for foreign and Vietnamese tourists; Bring customers new experience in tourists; and Create dynamic and effective working environment for Vietnames employees 1.2 Vission & and objectives of business: Vision: Vietnam ANZ travel want to be come one of the leading travel companies in Vietnam in 2020, Account for 2% of market share in travel in 2020; Spread the ANZ trade mark to a half of Vietnam and become the best choice for inbound and outbound travel Objectives: From now to 2020: (base on SMART formula) * 1% of total foreign tourists to Vietnam (inbound travel) *2% of total Vietnamese tourists to oversea (outbound travel) *0.1% of total Vietnamese tourists travelling in Vietnam (domestic travel) * Total revenue: million USD *Profit = 15% Revenue 1.3 Description of business Vietnam ANZ Travel has been established for over 10 years and boasts a staff of highly qualified and professional travel personnel ANZ travel brings customer a lot of service related to travel and visa such as: Customized tours, Package tours, visa arrangement, insurance service and ticket booking… Answer as many following a Our business is in Service only b About our services: * Hotels/resort booking * Air/train tickets booking * Car rental * Visa arrangement Business Plan Reported by Group 5- MBA Quecbec 02 * Outbound travel * Inbound travel * Domestic tours * Packaging tours (Source: ANZ travel web-www.vietnamanztravel.com) c We specialize in “Customized & Package Tours" (outbound travel, inbound travel, domestic travel, packaging travel) The market our company intend to serve: In totally about 1.5% of market share in 2016 and plan to account for 2% travel market share in 2020 In detail, * 1% of total foreign tourists to Vietnam (inbound travel) (2015 total of foreign tourists to Vietnam: million) *2% of total Vietnamese tourists to oversea (outbound travel) (2015 total of Vietnamese tourists to oversea: million) *0.1% of total Vietnamese tourists travelling in Vietnam (domestic travel) (2015 total of domestic tourists: 25 million) Business Plan Reported by Group 5- MBA Quecbec 02 How can our business serve the market better than others The way that our company serves the market better than competitor is we concentrate on the best quality of service, be honest and trust attitude of employees to customers Beside that, our firm cares about maximizing the value added to customer and plus some service for tour like travel insurance, visa arrangement, and car rental In addition, we also apply many promotion strategies like discount, commission campaign to customers in some special occasions Moreover, our company has a professional workforce, responsibility, this will satisfy customer‘s need Present status of the business Our company status is expansion of growing concern Infact, our company is big one, however, we still want to account for more Vietnam travel market and to growth more and more So, now we plan to call for investment from both Vietnam and foreign suppliers for Vietnam ANZ travel If you will be doing any contract work, what are the terms? In the next, out company will continues make contract with some travel agents in Vietnam and oversea to widen our market • Making contracts with Accor, Sofitel, Muong Thanh, Saigon Hotel Groups and many other hotels all over Vietnam, Laos & Cambodia • Making contracts with Vietnam Airlines, Asia Airlines, AirFrance, Emmirate airlines… • Now, we receive some letter from prospective suppliers such as ABC, Hai Van, Thuy An Transportation, and many other restaurants Do you have letters of intent from prospective suppliers? We receive many letter from prospective suppliers such as Vietnam airlines, Van Minh express car, … Company history Vietnam ANZ Travel has been established for over 10 years and boasts a staff of highly qualified and professional travel personnel All are specialists and totally Business Plan Reported by Group 5- MBA Quecbec 02 familiar with their Country and the attractions and customs of the Vietnamese community and ethnic groups Customer service and satisfaction is our goal and our staff are dedicated to this achieving this objective Vietnam ANZ Travel is fully licenced by the Vietnamese Government as an International Tour Operator (No 0877/TCDL-GPLHQT) and as such our clients can have the security and confidence in our services We are fortunate in having a foreign influence in the management of our Company through our Business Development Director, Mr Adrian Phua, a Singaporean living in Hanoi who is well travelled throughout the country He brings us the unique benefit of being able to advise our clients through the eyes and experiences of a foreign visitor The company owners wish to sell At this time, the company owners wish to sell stocks and call for investment because we want to share the opportunities to grow up with many others and that also the way ANZ travel want to get more social capital and finance from investor to become bigger company in Vietnam 10 How will our management make the business more profitable? We promise that, we will round your investment resource effectively and make it more and more increase by focus on target potential customers and quality of service 11 What changes we plan to make in the business? We will focus on developing the best human resource to support for business and making marketing champagne to lunch our trade mark and service to widen customers and travel agents In detail: Firstly, we will plan the organization management structure to suitable with new requirement Secondly, Making a marketing champagne to lunch our service, specially making a plan to diversity the supply chain (place) (not only using internet and direct sell, we will range and system of travel agents in 64 provinces in Vietnam Business Plan Reported by Group 5- MBA Quecbec 02 Thirdly, we continue open and create new contact with potential supplier in the world in order to support us good service Finally, we think about new products and restructure the finance management system 12 What is the purchase price formula? To take competitive advantage, our product not only need higher quality but also need cheaper price Therefore, VN ANZ travel will set price for out good base one some rules: - First: Base on cost of service - Second: Base on market price (specially competitor ‘s price) - Third: Base on the degree of scarcity of the product, service (for example we find out some unique place in the world and exclusive exploitation, so, we set price quite high) In fact, we set price usually lower than directed competition about 1-5% and add some value Price = Cost of service + 15% profit PART 2: DESCRIPTION OF PRODUCT AND SERVICE Features of proposed products/services Most our goods are service such as: Hotels/resort booking; Air/train tickets booking; Car rental; Visa arrangement; Outbound travel; Inbound travel; Domestic tours; Packaging tours… Vietnam ANZ travel products focus on high quality and reasonable price We try to bing customer a perfect service by luxury hotel, car, restaurant, nice tour - guide, 24/7 support service, support to complete visa arrangement, support to illustrate finance source (using ANZ bank, ANZ travel card….) Describe benefits to your customer Customer will receive the perfect service with lowest pay and the highest convenience, safest trip and supporting 24/7 Business Plan Reported by Group 5- MBA Quecbec 02 Intellectual property and proprietary rights issues In some cases, Customers will be used some ANZ equipment with company logo during the trip and absolutely no use for other purposes by tourism The advertisement, images of the company is ANZ travel copyright only Production plans We will find out interest destinations in the world, create amazing tours to introduce customers For future, we focus on adventure tourism, volunteer and charity tourism We expect to have right to have license of operator Son Doong cave in the next time, this will be our unique product Future products/services: For future, we focus on selling adventure tourism, volunteer and charity tourism We expect to have right to have license of operator Son Doong cave in the next time, this will be our unique product We also focus on developing the charity tour, ocean explorer tourism to diversify the available tourism product to advertise to our customers PART 3: MARKETING PLAN Vietnamese Tourism industry overview Money spent by foreign visitors to a country (or visitor exports) is a key component of the direct contribution of Travel & Tourism In 2014, Vietnam generated VND165, 080.0bn in visitor exports By 2025, international tourist arrivals are forecast to total 10,739,000, generating expenditure of VND343,201.0bn, an increase of 6.8% pa 10 Business Plan Reported by Group 5- MBA Quecbec 02 Domestic travel spending generated 48.2% of direct Travel & Tourism GDP in 2014 compared with 51.8% for visitor exports (ie foreign visitor spending or international tourism receipts).Domestic travel spending is Expected to grow by 8.4% in 2015 to VND166, 827.0bn, and rise by 6.4% pa to VND310, 448.0bn in 2025 The Travel & Tourism Competitiveness Index 2015: Asia-Pacific 11 Business Plan Reported by Group 5- MBA Quecbec 02 Longterm growth forecast 2015-2025: Source: 2014 Vietnam tourism report from World travel and tourist council ANZ Travel’s market: 12 Business Plan Reported by Group 5- MBA Quecbec 02 a Customer profile and target market Main customers of ANZ Travel are Foreign visitors and domestics The target market is foreign visitors come from English speak nations and middle class in Vietnam b Description of your trade area: Due to a travel agent come from Australia and get finance support from ANZ bank, we have fulfillment ability to grow in EU and USA market where requires a very high financial guarantees for traveling c Scale of your market: Vietnam, USA, UK, Australia and Asia d Market potential : USA, UK or English speaking nations and big cities in Vietnam Competitors: Foreign Companies: Many travel companies have been seeking to increase market share in anticipation of a Pacific Rim trade pact that will allow investors from 11 foreign countries to provide tour operator services in Vietnam for the first time Big agencies such as Vietravel and Fiditour have made the move, expecting the evasion of foreign competitors when Vietnam permits "foreign investment to provide inbound services and domestic travel for inbound tourists" under the Trans-Pacific Partnership (TPP) Foreign companies currently are not allowed to operate inbound tours, and have to partner with local businesses instead Once the restriction is removed, Vietnamese businesses will face "a huge challenge," considering that most of local tour operators are small and medium Domestic Companies: Small and Medium size travel agency is the main competitors ANZ competitive advantage: diversity package tour for customers’ choice.Cheap, safe, good service, active and creative employees, strong finance support from ANZ Bank, widen travel agents in the world, vivid and strong suppliers Beside that, we increase the vivid of product by some advantage term for customers such as receive (turn back) money if the tour was delayed or cancel, pay totally tour insurance fee to customers… Marketing Plan Marketing plan for branding: ANZ established 10 years ago and even though ANZ had 1.2% of all foreign visitors in VietNam 2015 but company are still lack of brand awareness compare to other competitors in Vietnam Channel: Company’s website: update new information about company and tours in English and Vietnamese version Create and update online company’s brochure in order to customer can download online Create online customer care service Advertising: on radio, digital banner on high rating website: dantri, VNE PR: on newspaper, magazine Sponsorship: join and sponsorship times per year in domestic and regional tourism forum or tourism communication Marketing plan for customers: to get more customers and expand marketshare 13 Business Plan Reported by Group 5- MBA Quecbec 02 TARGET CUSTOMER Domestic customer Foreign customer COMMUNICATION MARKETING CAMPAIGN Online marketing: social Co-branding with big network, online banner, KOLs: company in other facebook, VNE, phuot.vn field :banking, housing, consumer’s goods Google ads word PR: VNA heritage and heritage Co-branding with fashion; lonely planet Vietnamairlines, Vietjet air Online marketing: tripadvisor, agoda, booking, hostelworld, youtube Google ads word 3.4 Your competitive advantage: Diversity package tour for customers’ choice: Cheap, safe, good service, active and creative employees, strong finance support from ANZ Bank, widen travel agents in the world, vivid and strong suppliers Beside that, we increase the vivid of product by some advantage term for customers such as receive (turn back) money if the tour delay or cancel, pay totally tour insurance fee to customers… 3.5 Briefly describe our competition Our competitions have the same service and some strengths but we believe that, with our finance, human and diversity package service resource we will over come the competitors and lead to the one of the top leading travel in Vietnam We still base on the quality and trust to convince the customers Market strategies 4.1 Market positioning: the one of the top leading travel in Vietnam 4.2 Marketing tactics: Through the internet and travel agents 4.3 Product: inbound & outbound tours, packing travel,… 4.4 Pricing: Reasionable price (physical price, low price and discounting price) 4.5 Promotion: Commission champagne, discount, sale off, add value, compound, voucher… 4.6 Distribution: through individual sell, retailer, travel agents, the internet 14 Business Plan Reported by Group 5- MBA Quecbec 02 4.7 Advertising: Using the customers as the best way for advertising; news paper, the internet adv, delivery the pamplet, things with ANZ logo … 4.8 Public relations: organizing customer meeting at the every new year and reward for their contribution; … 4.9 Customer service: Using call for center, 24/7 service, JIT… PART IV: MANAGEMENT STRUCTURE AND ORGANIZATION Management structure and organization Legal form of ownership: Joint stock company (JSC) Mr Luong Duy Khiem has 30 % stock Mr Nguyen Linh Son has 20 % stock Mrs Nguyen Thi Loan has 10% stock Mrs Thai Thi Vinh has 10% stock Mrs Tran Thanh Huong has 10% stock Other 20% stock Management and personnel: a How does your background and business experience help you in this business? Most employers and employees in ANZ travel have good background in travelling and tourism, so they understand deeply about this field and have effectively decide for management b Describe our management team: b.1 Mr: Luong Duy Khiem – General Director “Upon graduating from Hanoi’s Foreign Language University, majoring in English, I had worked for more than 10 years with various travel agencies where I worked as a tour guide, then a tour operator With my experience and expertise gained in the travel industry, I started ANZ Travel to fulfil my passion of delivering the best travel experience to the world I love travelling to different countries, discovering new culture and people where you can make new friends” b.2 Mr: Nguyen Linh Son – Managing Director “With great passion for travel, I attended Hanoi College of Tourism After graduating, I had worked for a tour operator as a tour guide for over 10 years, where I had managed groups through Indochina – Vietnam, Laos and Cambodia I 15 Business Plan Reported by Group 5- MBA Quecbec 02 have recently joined ANZ Travel team and am in charge of the ground services for international tourists coming to Vietnam” b.3 Nguyen Thi Loan – Chief Accountant “After graduating Financial Institute, I started working in ANZ Travel My duty is: Perform financial analysis and reporting to management as needed; -Perform month-end accounting activities such as reconciliations and journal entries; Coordinate with finance team to complete assigned accounting tasks within deadlines; Evaluate computerized accounting systems and provide recommendations to IT team for performance improvements; Generate financial reports and statements to Managers for review; Analyze financial discrepancies and recommend effective resolutions; Monitor expenditures, analyze revenues and determine budget variances and report the same to management; Respond to accounting inquiries from management in a timely fashion b.4 Mrs Thai Thi Vinh – HR Manager “Upon graduating from Vietnam’s Institute of International Relations, I had worked for more than years with various companies then I started to join ANZ team My duties are:  Develop and implement HR strategies and initiatives aligned with the overall business strategy  Support current and future business needs through the development, engagement, motivation and preservation of human capital  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization  Bridge management and employee relations by addressing demands, grievances or other issues  Nurture a positive working environment  Manage the recruitment and selection process  Oversee and manage a performance appraisal system that drives high performance  Maintain pay plan and benefits program 16 Business Plan Reported by Group 5- MBA Quecbec 02  Assess training needs to apply and monitor training programs  Report to management and provide decision support through HR metrics  Ensure legal compliance b.5 Mrs Tran Thanh Huong – Sales & Maketing Director “I studied at University of Commerce of Hanoi, having received the Bachelor of Science in Marketing Prior to joining ANZ Travel, I have several year experiences with the Sales and Marketing Manager Position at some big companies I am responsible to lead the Sales department and to manage all sales staff in my company My discipline keeps the web systems run smoothly and my IT skills keep us online I really enjoy working with the young and very talented team that ANZ Travel has here I myself a simple and very friendly person together with my flexibility and my task orientation, great passion for the company's development has made us very proud of me” c Identify their strengths and weaknesses? *Strength: - Passion in tourism; - Dynamic; - Interested in earning money *Weakness: - Lack of management skills; - Lack of fund Describe the organizational structure 17 Business Plan Reported by Group 5- MBA Quecbec 02 PART V BUSINESS OPERATIONS Business Location b What is your business address and why did you choose that location? Our company located at No 71 Mai Hac De Street, Pho Hue Ward, Hai Ba Trung District, Ha Noi, which adjacent some streets such as Pho Hue, Trieu Viet Vuong, Bui Thi Xuan.In addition, our company also surrounded by a number of office buildings, supermarkets, schools, hospitals, hotels, trading center such as Vincom For these reasons above, Mai Hac De Street is very advantageous business affairs c Will the building be leased or owner? We leased a department for running our business d What are the terms and length of the lease contract? Our company signed a Lease Contract with department’s owner from 2008 until now We need to pay housing rent every months The contract will be re-signed after years The housing rent will be review every year based on market position e Describe the neighborhood: Mai Hac De Street is known as a Food Street because a lot of restaurants located at this street Besides, the visitor traffic on this street so great and security is extremely good f What other kinds of businesses are in the area? There are a lot of hotels, shops, clothing stores, coffee shops, showrooms at this street Licenses and permits a Is your business name registered with the Secretary of State and/or local county Registrar of Deeds? Our Company Certificate of Business Registration No 0103022211 issued by Hanoi’s Planning and Investment Department in 2008 b How will you be affected by local zoning regulations Our company is not affected by local zoning regulations c What other licenses or permits will you be required to obtain? 18 Business Plan Reported by Group 5- MBA Quecbec 02 Our company had International Travel Permits No 01-301/TCDLGPLHQT issued by Vietnam National Administration of Tourism PAR VI FINANCE PLAN The ANZ travel finance issue is quite good for a long time Its revenue and profit are increasing year by year Although affected by the economic crisis, a natural disaster and terrorism But ANZ maintains the growth rate of higher than the company's entire tourism industry growth Income statements Table 1: Vietnam ANZ travel income statement Iterms Year 2015 Year 2014 Sales revenue 40,975,672,928 42,367,778,980 Service revenue 40,975,672,928 42,367,778,980 921,000 1,989,899 40,976,593,928 42,369,768,879 Cost of goods sold 31,626,784,982 32,789,898,000 Management cost 3,127,321,885 2,980,909,099 34,754,106,867 35,770,807,099 Net Income Before Taxes 6,222,487,061 6,598,961,780 Income tax expense 1,555,621,765 1,649,740,445 4,666,865,296 4,949,221,335 Other revenue Total Revenues Total Expenses Income after tax (Source: ANZ travel Accouting depatement ) 19 Business Plan Reported by Group 5- MBA Quecbec 02 Balance statement Due to the sevice company, therefore the total fix assets is quite small ASSETS 2,016 Current Assets 2,016 LIABILITIES Current Liabilities Cash $2,000,000 Accounts payable $1,000,000 Accounts receivable 1,300,000 Short-term notes 300,000 Current portion of long-term (less doubtful accounts) notes 500,000 Inventory 200,000 Interest payable 150,000 Temporary investment 500,000 Taxes payable 20,000 Prepaid expenses 1,100,000 Accrued payroll 23,000 Total Current Assets $5,100,000 Total Current Liabilities $1,993,000 Fixed Assets Long-term Liabilities Long-term investments $150,000 Mortgage Land Other long-term liabilities Buildings 300,000 Plant and equipment 1,500,000 Furniture and fixtures 200,000 Total Net Fixed Assets $2,150,000 Total Long-Term Liabilities $1,257,000 Capital stock $4,000,000 Total Shareholders' Equity $4,000,000 TOTAL TOTAL ASSETS $7,250,000 $1,257,000 EQUITY LIABILITIES & $7,250,000 (Source: ANZ travel Accouting depatement) 20 Business Plan Reported by Group 5- MBA Quecbec 02 CONCLUSION Vietnam ANZ Travel has been established for over 10 years and boasts a staff of highly qualified and professional travel personnel All are specialists and totally familiar with their Country and the attractions and customs of the Vietnamese community and ethnic groups Customer service and satisfaction is our goal and our staffs are dedicated to this achieving this objective We are fortunate in having a foreign influence in the management of our Company through our Business Development Director, Mr Adrian Phua, a Singaporean living in Hanoi who is well travelled throughout the country He brings us the unique benefit of being able to advise our clients through the eyes and experiences of a foreign visitor We consider ourselves “travel makers” rather than “travel brokers” To us, being a tour operator has always meant more than just linking transfers with hotel nights and a few city tours It is about fashioning, assembling and operating the best balanced itinerary for a specific type of clientele We have never sacrificed quality for the sake of a short-term profit We think of long term Quality service will always be our priority Quality also means investment: we invest in new products, upgrade our computer and telecommunication systems, train our staff, create brochures and marketing support equipment for our distributors Partnership means sharing the responsibility and the risks We are fully insured and licensed and have the financial back up of well established partners Our success depends on your achievements It is in our best interest to help you develop your business We commit that, Responsible Tourism - One of our guiding principles is our commitment to sustainable tourism and the vocation of innovation while enriching the lives of the communities in which we operate It is this brand of individuality and integrity that makes our excursions so imminently memorable Therefore, customer and investor should care about ANZ travel because we operated by many years experience experts on tourism with particular characteristics Coming to us you will be satisfactory with our high quality services We organize either traditional tours or independent tours for individual and group, deal with worldwide tour operators and travel agencies in order to meet the particular needs of your hobby and budget time You can book the tour directly online at anytime or anywhere We get your requirements online and our expert 21 Business Plan Reported by Group 5- MBA Quecbec 02 staff will solve quickly and carefully We are willing to receive your consultant request based on reasonable price and your budget time tours You have then Tourprices cheaper than as if you like to book the same program in your country Providing you impressive trips, you have chance to discover the country, meet and communicate with people, culture and art in Vietnam Beside the tour programmes are similar to other companies in Vietnam, ONLY ANZ Travel has also provide you many particular tour programmes (We offer more than 100 options for your choice) Booking tour at Vietnam ANZ Travel, you are served enthusiastically by knowledgeable tour guide staff In addition, you can decide to choose a transVietnam tour guide or local tour guides (from the North to the South) in Vietnam You can order a male or female tour guide persuing your favorite requirements too Otherwise, Vietnam ANZ Travel not only promise but also stand by you during your journey We provide you a hotline right after you arrives in Hanoi/Ho Chi Minh City Please contact us 24/24 hours for all your requirements So that, we believe if you invest in Vietnam ANZ Travel you will have chance to bring comsumers the best goods, get more profit as well In conclusion, we expect to perform ANZ Company with our true slogan: 22 ... grow by 8.4% in 20 15 to VND166, 827.0bn, and rise by 6.4% pa to VND310, 448.0bn in 20 25 The Travel & Tourism Competitiveness Index 20 15: Asia-Pacific 11 Business Plan Reported by Group 5- MBA... 3,127,321,8 85 2,980,909,099 34, 754 ,106,867 35, 770,807,099 Net Income Before Taxes 6,222,487,061 6 ,59 8,961,780 Income tax expense 1 ,55 5,621,7 65 1,649,740,4 45 4,666,8 65, 296 4,949,221,3 35 Other revenue... Longterm growth forecast 20 15- 20 25: Source: 2014 Vietnam tourism report from World travel and tourist council ANZ Travel’s market: 12 Business Plan Reported by Group 5- MBA Quecbec 02 a Customer