This Handbook is intended for Masters and officers as a help in emergency andor facing typical PI claims. For more information about PI insurance or contact details of our correspondents, please refer to our Rules List of Correspondents.
MASTER'S HANDBOOK The Japan Ship Owners' Mutual Protection & Indemnity Association This Handbook is intended for Masters and officers as a help in emergency and/or facing typical P&I claims For more information about P&I insurance or contact details of our correspondents, please refer to our Rules & List of Correspondents Acknowledgement Special thanks to Mr Tetsuro Nakamura and Capt Takayuki Akiba of Yoshida & Partners for their invaluable assistance to develop this Handbook MASTER'S HANDBOOK The Japan Ship Owners' Mutual Protection & Indemnity Association The Japan Ship Owners’ Mutual Protection & Indemnity Association Principal Office Address : 2-15-14, Nihonbashi-Ningyocho, Chuoh-ku, Tokyo 103-0013, Japan Telephone : Claims Dept [Claims Administration Group] [Group I ] [Group II ] [Group III ] [Group IV ] +81 3662 7219 +81 3662 7220 +81 3662 7221 +81 3662 7222 +81 3662 7226 Facsimile : Claims Dept [Group I, II] +81 3662 7107 [Claims Administration Group, Group III, IV] +81 3662 7400 E-mail : Claims Dept claims-dpt@piclub.or.jp http://www.piclub.or.jp -i- Kobe Branch Address : Shosen-Mitsui Building, 5, Kaigandori, Chuoh-ku, Kobe, Hyogo 650-0024, Japan Telephone : +81 78 321 6886 Facsimile : +81 78 332 6519 E-mail : kobe@piclub.or.jp Fukuoka Branch Address : Hakata Tokio Marine Nichido Building 1-1, Shimokawabata-machi, Hakata-ku, Fukuoka 812-0027, Japan Telephone : +81 92 272 1215 Facsimile : +81 92 281 3317 E-mail : fukuoka@piclub.or.jp Imabari Branch Address : 2-2-1, Kitahourai-cho, Imabari, Ehime 794-0028, Japan Telephone : +81 898 33 1117 Facsimile : +81 898 33 1251 E-mail : imabari@piclub.or.jp London Liaison Office Address : 150-152 Fenchurch Street London EC3M 6BB U K Telephone : +44 20 7929 4844 Facsimile : +44 20 7929 7557 E-mail : japialdn@japia.co.uk (English Only) -ii- MASTER'S HANDBOOK -1- Contents MASTER'S HANDBOOK Chapter Crew Claims I II III IV V VI VII VIII Major crew claims and insurance coverage The causes of injury and illness Steps to be taken after the accident Cautions in investigations Cautions in writing Master's Report Important points 10 Necessary documents 10 Flow chart 11 Chapter Stowaways and Refugees I II III IV V VI VII Stowaways 18 P&I Insurance 18 Actions to be taken 18 Points to be noted 20 Refugee 22 Flow chart 23 Sample forms 24 Chapter Personal Injury I II III IV V VI VII VIII Personal injury 30 P&I Insurance 31 Notification 31 Actions to be taken 32 Cautions 32 Advices 33 Flow chart 34 Sample forms 35 Chapter Cargo Claims I II III IV V VI VII VIII IX X Cargo claims 40 P&I Insurance 41 Actions to be taken in case of cargo damage 42 Cautions in survey 42 Duty of carriers 43 Points to notice in carriage of goods 44 Check List for prevention of cargo damage 46 Necessary documents to be prepared in case of cargo damage 47 Flowchart 48 Sample forms 49 -2- Chapter Salvage Agreement and SCOPIC I II III IV V VI VII VIII Salvage Agreement 54 Recent Development of LOF 54 Special Compensation and SCOPIC Clause 55 P&I Insurance 56 Steps to be taken when the SCOPIC clause is invoked 57 Remarks about Salvage .58 Flow chart .59 Reference form 59 Chapter Loss of or Damage to Property I II III IV V VI VII Loss of or damage to property 66 P&I Insurance 66 Notification of the accident .67 Actions after accidents 67 Points to be noted when the vessel has caused damage to property 68 Flow chart .70 Sample forms 71 Chapter Collision I II III IV V VI VII VIII IX Cause of a collision accident 76 P&I Insurance 76 Notification of the collision accident 77 What to in a collision accident 78 Various investigations 80 Important points on a collision accident 81 Conclusion 81 Flow chart .82 Sample forms 83 Chapter Oil Pollution I II III IV V VI VII VIII IX Oil Pollution Incidents 90 P&I Insurance 91 Reporting of Incidents .91 Steps to be taken following incident 92 How to cope with various investigations 94 Points to be noted 94 Summary 95 Flow chart .96 Sample form and Key maps .97 Appendix MASTER’S CHECK LIST 102 Standard Form Letter of Indemmity Form AA 107 Form BB 111 Form CC 115 -3- Chapter Crew Claims Crew Claims I Major crew claims and insurance coverage Major crew claims are divided into five categories, i.e., injury, illness, loss of life, missing, and jump ship Payment for crew claims occupies more than 30% of the total amount covered by the Association Even after the implementation of the ISM Code and members’ efforts to keep a high standard of safety, the number of crew claims is still high and claims of this type are one of the most concern for the Association The scope of the coverage of crew claims is stated in our Rule 19 Main items covered are as follows: - Medical expenses - Repatriation expenses - Substitution expenses - Sickness allowance - Disability allowance - Death compensation and funeral expenses - Search and rescue expenses - Loss of personal effects - Deviation expenses during search and rescue, and bringing crew to unscheduled port for hospitalization *The amount of coverage is decided in accordance with the conditions of the respective employment contract and/or the applicable laws II The causes of injury and illness A Major causes of injury are as follows: - Slipping and falling - Losing balance and falling from high place - Falling from a step during painting work - Squashed by collapsed cargo - Hit by cargo fallen from crane - Hit by wire or rope -6- OIL POLLUTION Are written procedures for loading and discharging cargo oil and loading bunker oil provided? Is there a contingency plan to limit pollution effects? Are suitable spill containers available around the vents of fuel / diesel oil tanks? Can all scuppers be plugged effectively? Are hydraulic lines and machinery free of oil leakage? Is the vessel ready for dealing with small oil spill? Is engine room bilge separator in good condition? Are oil record books updated, and signed properly? SEAWORTHINESS Are cargo hatch covers and accessories maintained satisfactorily, and is water-tightness secured? Are other deck openings water-tight and properly protected? Are cargo holds / tanks (including connecting lines) maintained and cleaned satisfactorily? (shell plate, frame, bulkhead, tanktop, sounding pipe, coating, ladder, bilge, heating pipe, etc.) Is cargo hold refrigerating system in full working condition? Is proper GM maintained through the voyage? Is special attention paid to loading, stowing and securing of cargo in order to prevent shifting or collapse of cargo which directly affect the stability of the ship? -105- Appendix Are ballast tanks maintained satisfactorily? Is enough bunker possessed for the voyage? GENERAL SAFETY Are fire control plan, safety signs and other cautions prominently displayed? Are dangerous projections marked with precautionary paint? Are safety suits, helmets, shoes, eye protectors, safety torches, safety instruments, oxygen meters and such supplied sufficiently? Is lighting adequate and its wiring in good condition? Are decks and gangway free from slippery substances? Is safety net rigged properly on gangway? With respect to safety checking of working place before commencement of work; a) Are a look-out man and life buoy arranged during work outside the bulwark? b) Are plates and ropes of boatswain’s chair, etc in good condition? c) Are safety belts in good condition? d) Are tank / void entry procedures laid down? Appendix -106- Form AA STANDARD FORM LETTER OF INDEMNITY TO BE GIVEN IN RETURN FOR DELIVERING CARGO WITHOUT PRODUCTION OF THE ORIGINAL BILL OF LADING INCORPORATING A BANK’S AGREEMENT TO JOIN IN THE LETTER OF INDEMNITY [insert date] [insert name of Owners] To : The Owners of the [insert name of ship] [insert address] Dear Sirs Ship: [insert name of ship] Voyage: [insert load and discharge ports as stated in the bill of lading] Cargo: [insert description of cargo] Bill of lading: [insert identification numbers, date and place of issue] The above cargo was shipped on the above ship by [insert name of shipper] and consigned to [insert name of consignee or party to whose order the bill of lading is made out, as appropriate] for delivery at the port of [insert name of discharge port stated in the bill of lading] but the bill of lading has not arrived and we, [insert name of party requesting delivery], hereby request you to deliver the said cargo to [insert name of party to whom delivery is to be made] at [insert place where delivery is to be made] without production of the original bill of lading follows :1 To indemnify you, your servants and agents and to hold all of you harmless in respect of any liability, loss, damage or expense of whatsoever nature which you may sustain by reason of delivering the cargo in accordance with our request In the event of any proceedings being commenced against you or any of your servants or agents in connection with the delivery of the cargo as aforesaid, to provide you or them on demand with sufficient funds to defend the same -107- Appendix In consideration of your complying with our above request, we hereby agree as If, in connection with the delivery of the cargo as aforesaid, the ship, or any other ship or property in the same or associated ownership, management or control, should be arrested or detained or should the arrest or detention thereof be threatened, or should there be any interference in the use or trading of the vessel (whether by virtue of a caveat being entered on the ship’s registry or otherwise howsoever), to provide on demand such bail or other security as may be required to prevent such arrest or detention or to secure the release of such ship or property or to remove such interference and to indemnify you in respect of any liability, loss, damage or expense caused by such arrest or detention or threatened arrest or detention or such interference, whether or not such arrest or detention or threatened arrest or detention or such interference may be justified If the place at which we have asked you to make delivery is a bulk liquid or gas terminal or facility, or another ship, lighter or barge, then delivery to such terminal, facility, ship, lighter or barge shall be deemed to be delivery to the party to whom we have requested you to make such delivery As soon as all original bills of lading for the above cargo shall have come into our possession, to deliver the same to you, or otherwise to cause all original bills of lading to be delivered to you, whereupon our liability hereunder shall cease The liability of each and every person under this indemnity shall be joint and several and shall not be conditional upon your proceeding first against any person, whether or not such person is party to or liable under this indemnity This indemnity shall be governed by and construed in accordance with [English law] and each and every person liable under this indemnity shall at your request submit to the jurisdiction of [the High Court of Justice of England] Yours faithfully For and on behalf of [insert name of Requestor] Appendix The Requestor ………………………………… Signature We, [insert name of the Bank], hereby agree to join in this Indemnity providing always that the Bank’s liability:-108- shall be restricted to payment of specified sums of money demanded in relation to the Indemnity (and shall not extend to the provision of bail or other security) shall be to make payment to you forthwith on your written demand in the form of a signed letter certifying that the amount demanded is a sum due to be paid to you under the terms of the Indemnity and has not been paid to you by the Requestor or is a sum which represents monetary compensation due to you in respect of the failure by the Requestor to fulfil its obligations to you under the Indemnity For the avoidance of doubt the Bank hereby confirms that:(a) such compensation shall include, but not be limited to, payment of any amount up to the amount stated in proviso below in order to enable you to arrange the provision of security to release the ship (or any other ship in the same or associated ownership, management or control) from arrest or to prevent any such arrest or to prevent any interference in the use or trading of the ship, or other ship as aforesaid, and (b) in the event that the amount of compensation so paid is less than the amount stated in proviso below, the liability of the Bank hereunder shall continue but shall be reduced by the amount of compensation paid shall be limited to a sum or sums not exceeding in aggregate [insert currency and amount in figures and words] subject to proviso below, shall terminate on [date six years from the date of the Indemnity (the ‘Termination Date’)], except in respect of any demands for payment received by the Bank hereunder at the address indicated below on or before that date shall be extended at your request from time to time for a period of two calendar years at a time provided that:- b) such notice is received by the Bank at the address indicated below on or before the then current Termination Date Any such extension shall be for a period of two years from the then current Termination Date and, should the Bank for any reason be unwilling to extend -109- Appendix a) the Bank shall receive a written notice signed by you and stating that the Indemnity is required by you to remain in force for a further period of two years, and the Termination Date, the Bank shall discharge its liability by the payment to you of the maximum sum payable hereunder (or such lesser sum as you may require) However, in the event of the Bank receiving a written notice signed by you, on or before the then current Termination Date, stating that legal proceedings have been commenced against you as a result of your having delivered the said cargo as specified in the Indemnity, the Bank agrees that its liability hereunder will not terminate until receipt by the Bank of your signed written notice stating that all legal proceedings have been concluded and that any sum or sums payable to you by the Requestor and/or the Bank in connection therewith have been paid and received in full and final settlement of all liabilities arising under the Indemnity shall be governed by and construed in accordance with the law governing the Indemnity and the Bank agrees to submit to the jurisdiction of the court stated within the Indemnity It should be understood that, where appropriate, the Bank will only produce and deliver to you all original bills of lading should the same come into the Bank’s possession, but the Bank agrees that, in that event, it shall so The Bank agrees to promptly notify you in the event of any change in the full details of the office to which any demand or notice is to be addressed and which is stated below and it is agreed that you shall also promptly notify the Bank in the event of any change in your address as stated above Please quote the Bank’s Indemnity Ref ……………………… in all correspondence with the Bank and any demands for payment and notices hereunder Yours faithfully Appendix For and on behalf of [insert name of bank] [insert full details of the office to which any demand or notice is to be addressed] …………………………… Signature -110- Form BB STANDARD FORM LETTER OF INDEMNITY TO BE GIVEN IN RETURN FOR DELIVERING CARGO AT A PORT OTHER THAN THAT STATED IN THE BILL OF LADING INCORPORATING A BANK’S AGREEMENT TO JOIN IN THE LETTER OF INDEMNITY [insert date] [insert name of Owners] To : The Owners of the [insert name of ship] [insert address] Dear Sirs Ship: [insert name of ship] Voyage: [insert load and discharge ports as stated in the bill of lading] Cargo: [insert description of cargo] Bill of lading: [insert identification number, date and place of issue] The above cargo was shipped on the above ship by [insert name of shipper] and consigned to [insert name of consignee or party to whose order the bill of lading is made out, as appropriate] for delivery at the port of [insert name of discharge port stated in the bill of lading] but we, [insert name of party requesting substituted delivery], hereby request you to order the ship to proceed to and deliver the said cargo at [insert name of substitute port or place of delivery] against production of at least one original bill of lading follows :1 To indemnify you, your servants and agents and to hold all of you harmless in respect of any liability, loss, damage or expense of whatsoever nature which you may sustain by reason of the ship proceeding and giving delivery of the cargo against production of at least one original bill of lading in accordance with our request -111- Appendix In consideration of your complying with our above request, we hereby agree as In the event of any proceedings being commenced against you or any of your servants or agents in connection with the ship proceeding and giving delivery of the cargo as aforesaid, to provide you or them on demand with sufficient funds to defend the same If, in connection with the delivery of the cargo as aforesaid, the ship, or any other ship or property in the same or associated ownership, management or control, should be arrested or detained or should the arrest or detention thereof be threatened, or should there be any interference in the use or trading of the vessel (whether by virtue of a caveat being entered on the ship’s registry or otherwise howsoever), to provide on demand such bail or other security as may be required to prevent such arrest or detention or to secure the release of such ship or property or to remove such interference and to indemnify you in respect of any liability, loss, damage or expense caused by such arrest or detention or threatened arrest or detention or such interference, whether or not such arrest or detention or threatened arrest or detention or such interference may be justified The liability of each and every person under this indemnity shall be joint and several and shall not be conditional upon your proceeding first against any person, whether or not such person is party to or liable under this indemnity This indemnity shall be governed by and construed in accordance with [English law] and each and every person liable under this indemnity shall at your request submit to the jurisdiction of [the High Court of Justice of England] Yours faithfully For and on behalf of [insert name of Requestor] The Requestor ………………………………… Appendix Signature We, [insert name of the Bank], hereby agree to join in this Indemnity providing always that the Bank’s liability:1 shall be restricted to payment of specified sums of money demanded in relation to the Indemnity (and shall not extend to the provision of bail or other security) -112- shall be to make payment to you forthwith on your written demand in the form of a signed letter certifying that the amount demanded is a sum due to be paid to you under the terms of the Indemnity and has not been paid to you by the Requestor or is a sum which represents monetary compensation due to you in respect of the failure by the Requestor to fulfil its obligations to you under the Indemnity For the avoidance of doubt the Bank hereby confirms that:(a) such compensation shall include, but not be limited to, payment of any amount up to the amount stated in proviso below in order to enable you to arrange the provision of security to release the ship (or any other ship in the same or associated ownership, management or control) from arrest or to prevent any such arrest or to prevent any interference in the use or trading of the ship, or other ship as aforesaid, and (b) in the event that the amount of compensation so paid is less than the amount stated in proviso below, the liability of the Bank hereunder shall continue but shall be reduced by the amount of compensation paid shall be limited to a sum or sums not exceeding in aggregate [insert currency and amount in figures and words] subject to proviso below, shall terminate on [date six years from the date of the Indemnity (the ‘Termination Date’)], except in respect of any demands for payment received by the Bank hereunder at the address indicated below on or before that date shall be extended at your request from time to time for a period of two calendar a) the Bank shall receive a written notice signed by you and stating that the Indemnity is required by you to remain in force for a further period of two years, and b) such notice is received by the Bank at the address indicated below on or before the then current Termination Date -113- Appendix years at a time provided that:- Any such extension shall be for a period of two years from the then current Termination Date and, should the Bank for any reason be unwilling to extend the Termination Date, the Bank shall discharge its liability by the payment to you of the maximum sum payable hereunder (or such lesser sum as you may require) However, in the event of the Bank receiving a written notice signed by you, on or before the then current Termination Date, stating that legal proceedings have been commenced against you as a result of your having delivered the said cargo as specified in the Indemnity, the Bank agrees that its liability hereunder will not terminate until receipt by the Bank of your signed written notice stating that all legal proceedings have been concluded and that any sum or sums payable to you by the Requestor and/or the Bank in connection therewith have been paid and received in full and final settlement of all liabilities arising under the Indemnity shall be governed by and construed in accordance with the law governing the Indemnity and the Bank agrees to submit to the jurisdiction of the court stated within the Indemnity It should be understood that, where appropriate, the Bank will only produce and deliver to you all original bills of lading should the same come into the Bank’s possession, but the Bank agrees that, in that event, it shall so The Bank agrees to promptly notify you in the event of any change in the full details of the office to which any demand or notice is to be addressed and which is stated below and it is agreed that you shall also promptly notify the Bank in the event of any change in your address as stated above Please quote the Bank’s Indemnity Ref ……………………… in all correspondence with the Bank and any demands for payment and notices hereunder Appendix Yours faithfully For and on behalf of [insert name of bank] [insert full details of the office to which any demand or notice is to be addressed] …………………………… Signature -114- Form CC STANDARD FORM LETTER OF INDEMNITY TO BE GIVEN IN RETURN FOR DELIVERING CARGO AT A PORT OTHER THAN THAT STATED IN THE BILL OF LADING AND WITHOUT PRODUCTION OF THE ORIGINAL BILL OF LADING INCORPORATING A BANK’S AGREEMENT TO JOIN IN THE LETTER OF INDEMNITY [insert date] [insert name of Owners] To : The Owners of the [insert name of ship] [insert address] Dear Sirs Ship: [insert name of ship] Voyage: [insert load and discharge ports as stated in the bill of lading] Cargo: [insert description of cargo] Bill of lading: [insert identification number, date and place of issue] The above cargo was shipped on the above ship by [insert name of shipper] and In consideration of your complying with our above request, we hereby agree as follows :1 To indemnify you, your servants and agents and to hold all of you harmless in respect of any liability, loss, damage or expense of whatsoever nature which you may sustain by reason of the ship proceeding and giving delivery of the cargo in accordance with our request -115- Appendix consigned to [insert name of consignee or party to whose order the bills of lading are made out, as appropriate] for delivery at the port of [insert name of discharge port stated in the bills of lading] but we, [insert name of party requesting substituted delivery], hereby request you to order the vessel to proceed to and deliver the said cargo at [insert name of substitute port or place of delivery] to [insert name of party to whom delivery is to be made] without production of the original bill of lading In the event of any proceedings being commenced against you or any of your servants or agents in connection with the ship proceeding and giving delivery of the cargo as aforesaid, to provide you or them on demand with sufficient funds to defend the same If, in connection with the delivery of the cargo as aforesaid, the ship, or any other ship or property in the same or associated ownership, management or control, should be arrested or detained or should the arrest or detention thereof be threatened, or should there be any interference in the use or trading of the vessel (whether by virtue of a caveat being entered on the ship’s registry or otherwise howsoever), to provide on demand such bail or other security as may be required to prevent such arrest or detention or to secure the release of such ship or property or to remove such interference and to indemnify you in respect of any liability, loss, damage or expense caused by such arrest or detention or threatened arrest or detention or such interference, whether or not such arrest or detention or threatened arrest or detention or such interference may be justified If the place at which we have asked you to make delivery is a bulk liquid or gas terminal or facility, or another ship, lighter or barge, then delivery to such terminal, facility, ship, lighter or barge shall be deemed to be delivery to the party to whom we have requested you to make such delivery As soon as all original bills of lading for the above cargo shall have come into our possession, to deliver the same to you, or otherwise to cause all original bills of lading to be delivered to you The liability of each and every person under this indemnity shall be joint and several and shall not be conditional upon your proceeding first against any person, whether or not such person is party to or liable under this indemnity This indemnity shall be governed by and construed in accordance with [English law] and each and every person liable under this indemnity shall at your request submit to the jurisdiction of [the High Court of Justice of England] Appendix Yours faithfully For and on behalf of [insert name of Requestor] The Requestor ………………………………… Signature -116- We, [insert name of the Bank], hereby agree to join in this Indemnity providing always that the Bank’s liability:1 shall be restricted to payment of specified sums of money demanded in relation to the Indemnity (and shall not extend to the provision of bail or other security) shall be to make payment to you forthwith on your written demand in the form of a signed letter certifying that the amount demanded is a sum due to be paid to you under the terms of the Indemnity and has not been paid to you by the Requestor or is a sum which represents monetary compensation due to you in respect of the failure by the Requestor to fulfil its obligations to you under the Indemnity For the avoidance of doubt the Bank hereby confirms that:(a) such compensation shall include, but not be limited to, payment of any amount up to the amount stated in proviso below in order to enable you to arrange the provision of security to release the ship (or any other ship in the same or associated ownership, management or control) from arrest or to prevent any such arrest or to prevent any interference in the use or trading of the ship, or other ship as aforesaid, and (b) in the event that the amount of compensation so paid is less than the amount stated in proviso below, the liability of the Bank hereunder shall continue but shall be reduced by the amount of compensation paid shall be limited to a sum or sums not exceeding in aggregate [insert currency and amount in figures and words] subject to proviso below, shall terminate on [date six years from the date of the Indemnity (the ‘Termination Date’)], except in respect of any demands for before that date shall be extended at your request from time to time for a period of two calendar years at a time provided that:a) the Bank shall receive a written notice signed by you and stating that the Indemnity is required by you to remain in force for a further period of two years, and b) such notice is received by the Bank at the address indicated below on or -117- Appendix payment received by the Bank hereunder at the address indicated below on or before the then current Termination Date Any such extension shall be for a period of two years from the then current Termination Date and, should the Bank for any reason be unwilling to extend the Termination Date, the Bank shall discharge its liability by the payment to you of the maximum sum payable hereunder (or such lesser sum as you may require) However, in the event of the Bank receiving a written notice signed by you, on or before the then current Termination Date, stating that legal proceedings have been commenced against you as a result of your having delivered the said cargo as specified in the Indemnity, the Bank agrees that its liability hereunder will not terminate until receipt by the Bank of your signed written notice stating that all legal proceedings have been concluded and that any sum or sums payable to you by the Requestor and/or the Bank in connection therewith have been paid and received in full and final settlement of all liabilities arising under the Indemnity shall be governed by and construed in accordance with the law governing the Indemnity and the Bank agrees to submit to the jurisdiction of the court stated within the Indemnity It should be understood that, where appropriate, the Bank will only produce and deliver to you all original bills of lading should the same come into the Bank’s possession, but the Bank agrees that, in that event, it shall so The Bank agrees to promptly notify you in the event of any change in the full details of the office to which any demand or notice is to be addressed and which is stated below and it is agreed that you shall also promptly notify the Bank in the event of any change in your address as stated above Please quote the Bank’s Indemnity Ref ……………………… in all correspondence Appendix with the Bank and any demands for payment and notices hereunder Yours faithfully For and on behalf of [insert name of bank] [insert full details of the office to which any demand or notice is to be addressed] -118- ……………………… Signature Appendix -119- ...This Handbook is intended for Masters and officers as a help in emergency and/or facing typical P&I claims For more... Capt Takayuki Akiba of Yoshida & Partners for their invaluable assistance to develop this Handbook MASTER'S HANDBOOK The Japan Ship Owners' Mutual Protection & Indemnity Association The Japan Ship... Facsimile : +44 20 7929 7557 E-mail : japialdn@japia.co.uk (English Only) -ii- MASTER'S HANDBOOK -1- Contents MASTER'S HANDBOOK Chapter Crew Claims I II III IV V VI VII VIII Major crew claims and insurance