: Good morning Long time no see. How have you been? Q: Everything is OK. How about you? P: I’m amazing. I’m so happy to see you here. What are you doing here? Q: Now, I’m working for Vietcom bank. My bank has just offered for customers a new account which is “esaver”. That is why I stay here to find the new customers.
ROLE PLAY P: Good morning! Long time no see How have you been? Q: Everything is OK How about you? P: I’m amazing I’m so happy to see you here What are you doing here? Q: Now, I’m working for Vietcom bank My bank has just offered for customers a new account which is “e-saver” That is why I stay here to find the new customers P: What a coincident! So I Saccom bank is the bank I’m working for at the present Q: Can you tell me a little bit about your bank’s account? P: Certainly That is a “Regular saver” account If you want to open account, the minimum is £1 We will offer a telephone/internet banking services on this theme Q: Really? E-saver has those terms, too Instant access to funds is a strength which is offered to our customers Do you think so? P: Definitely! Q: But you know, overdraft facility and higher interest rate for higher balance are not allowed to be offering for our customers P: Why? Our Regular account both of terms are allowed So, you need to make monthly statement, right? Q: This is a big different thing between Vietcombank and Saccombank In our experiences, it’s hard to get payback from these packages So, we needn’t make monthly statement P: Oh, I see… Can you tell me how much a minimum deposit each month in your bank is? This is £500 in my bank Q: If you use E-saver account, there is no minimum deposit And, how about arrange transaction? Is it available in Regular account? P: No We don’t offer it, we just have ATM card which is help people to get money everywhere easily Q: With E-saver you can pay bill payments by online and make many transactions in the Internet P: I think it’s convenient for busy people Q: Right! No matter how different the accounts, I believe we just want to bring the best services for our customers P: Yes, E-saver or Regular saver accounts are good! Now, let go to find new customers Q: Ok, Let’s go ROLE PLAY A: Hello, I am Trung from Head of Internet Banking Today, I want to meet you so that discuss a lot of problems in my bank B: Hello Trung, I am Trường from a Head of Retail Operations OK, let’s start A: I heard that you have some new strategy for our bank in the near future Could you tell me more about it? B: Oh, in the future I would like to open 30 branches because the bank branches now tend to attract customers by its services A: I don’t think so that Because the use of services at bank branches is too ordinally I think that Internet Banking is the best in near future because we are living in an information technology B: Why you say about that? I think that go to the bank branches better because we will more understand with the help of staff I will redesign them: making them friendlier, selling refreshments, opening longer hours and so on A: No, in few years, the Internet Banking will dominate the market People will only use their internet connection and the telephone, and cash dispensers, and will hardly ever need to go into a bank branches They can find anything they want easily B: That’s sounds great But I see there are some disadvantages to this strategy For example the common issues are that the olde customers will not have access to the Internet Banking A: I’m also worried about that In the near future, I will design the app to differentiate this situation in the near future B: That’s a good idea So, we will decide use the strategy Internet Banking in future OK? A: OK I hope we will succeed B: Certainly We will try together A: OK Goodbye B: Bye for now ROLE PLAY A: Good morning Truong! B: Good morning Trung! A: Would you like some tea or coffee? B: A cup of coffee please! A: What is your purpose coming here today? B: I want to dicuss the applications to make a preliminary recommendation in two case which you knew A: OK We can begin right now B: In case 1, this is A start up company manufacturing computer components which is having unexpected success That is good start A: I agree with you Its factory is operating 16 hours a day and the company is producting and selling twice as much as expected They have many effort So, they may achieve success and earn a lot of money I believe that they will become potential customer B: In the other hand, they have met some problems It has to pay its suppliers after 30 days, and its customers only pay after 60 days, so it has an enormous cash flow problem It wants to borrow 400,000USD immediately, and expects to be able to pay back within a year A: um… I think we should consider making their loan because they have met problem of operating cash flow, they may be not able to repay for us and the loan is repaid very long time B: I think so! A: How about in case 2? B: That is a film production company They haven’t made a profitable film for years And they need to borrow 2milion to complete a movie currently in production A: What they have to make credit? B: They invested 8milion to the film Without this money the film will have to be abandoned and 8milion will be lost And the film features two actors who have made a lot of successful films in the past The likelihood of success film is high Do you agree with me? A: Yes, but the loan would be repaid in nine months time when the film is released, if it is successful The risk of non-payment becomes big Because they won’t repay the loan if the film isn’t successful B: I think that the famous actors are the important factors to make the success of one film Because audience can be easily attracted by their like actors Additional, that is the film which is invest closely A: OK, you agree putting case which should be grant in order of priority? B: Yes, I do! So, we need to make a report for our discussion A: We will it after the lunch That’s enough for now Good bye! B: Bye ROLE PLAY A: Good morning How you feel today? B: Excellent, thanks Too short thought… A: I have a following situation: inflation has increased by 1.25% in three months, which is haft the country annual inflation target The economy seems to be working at full capacity What you think typically do? B: In my opinion, I think the central bank should control interest rate On the other hand, they can increase the reserve requirements in order to reduce the money supply to the market A: These are the two most basic measures I also know that the central bank will sell foreign currency and gold to commercial banks and issue bond government B: Yes, that’s right Another situation that demand for consumer goods has declined for the sixth successive month, and unemployment has increased by 1.75% in three months What you have in mind about that? A: Personally, I think aggregate demand fall because people and business buy less, as they have less money So, the central bank should decrease the interest rate to encourage them to lend more money Isn’t it? B: Yes, I agree with you What’s about unemployment? A: Same as above, when aggregate demand rises, many business will reinforce production and require more labour That led to a reduction in the unemployment rate Do you have other idea? B: In combination with that strategy, the central bank will reduce the reserve requirement for commercial banks A: Oh, no doubt about that B: I think we could promptly explain above situations A: It’s easy for me ROLE PLAY A: Good morning It’s PQ Bank’s call central Can I help you? B: Good morning I’m Truong I work for Capper Trading I have a couple of export orders coming up, but I’m not sure exactly how I want to arrange transport, insurance, customs documentation Could you explain for me? A: What exactly you want to know? B: I don’t understand the difference between FAS and FOB A: Well, perhaps I can clarity them for you The FAS price includes transport as far as the port, the buyer pays for loading onto the ship B: I’m sorry, I don’t quite understand the buyer pays for loading onto the ship? A: It means, your partner must pay the loading fee at the port of destination B: Yes, I see A: On the contrary FAS, to FOB term, the seller’s price includes the cost of loading the goods onto the ship B: I have got that What are the difference between DES and DEQ? A: DES means “ Delivered Ex Ship “ The seller makes the goods available to the buyer on board the ship, whereas DEQ means “Delivered Ex Quay “ that the seller makes the goods available to the buyer on the quay or wharf, and pays the import duties B: What’s term which circumstances the seller is responsible for arranging and paying for insurance against demage to the goods during transportation? A: It’s CIP B: Whether DDU and DDP apply in the European Union? A: Yes, it’s widely used around the world Do you have any questions? B: No, it’s enough for me Thank you very much! A: My pleasure Good bye ... central bank will sell foreign currency and gold to commercial banks and issue bond government B: Yes, that’s right Another situation that demand for consumer goods has declined for the sixth successive... can clarity them for you The FAS price includes transport as far as the port, the buyer pays for loading onto the ship B: I’m sorry, I don’t quite understand the buyer pays for loading onto the... in order of priority? B: Yes, I do! So, we need to make a report for our discussion A: We will it after the lunch That’s enough for now Good bye! B: Bye ROLE PLAY A: Good morning How you feel