Voices from the Middle A radical approach to developing organisations and people Dr Sally Watson; Maggie Shannon Download free books at Dr Sally Watson & Maggie Shannon Voices from the Middle A radical approach to developing organisations and people Download free eBooks at bookboon.com Voices from the Middle: A radical approach to developing organisations and people 1st edition © 2016 Dr Sally Watson & Maggie Shannon & bookboon.com ISBN 978-87-403-1219-5 Peer assessors: Chapter Two and whole book Sally AS Macklin, BA Honours Health and Social Care Consultant Chapter hree Anthony G Evans, BA Honours Chief Superintendent of Police Chapter Four Deborah Bell, BA, Honours Honorary Teaching Fellow Chapter Five Craig Daniel, BSc Assistant Director Continuous Improvement Chapter Six Maggie A Shannon, BA, Honours Fellow of the Institute of Housing Chapter Seven Liz Arnold, MA, Distinction Director of Patient Services Download free eBooks at bookboon.com Voices from the Middle Contents Contents Acknowledgements: Abstract 10 Preface 11 Introduction 12 Structure of the book 13 he wake up call 15 1.1 he wake up call 15 1.2 Chapter learning objectives: 15 1.3 Relection and learning 16 1.4 he power of relective questions 16 1.5 Case study: A ‘wake up call’ for a new organisation 16 1.6 he Midland 23 19 360° thinking Discover the truth at www.deloitte.ca/careers © Deloitte & Touche LLP and affiliated entities Download free eBooks at bookboon.com Click on the ad to read more Voices from the Middle Introduction 12 A new landscape for middle managers 22 2.1 Introduction 22 2.2 Chapter learning objectives 23 2.3 Chapter learning outcomes 23 2.4 A new landscape for middle managers 25 2.5 Relection and learning 37 Voices from the middle 39 3.1 Introduction 39 3.2 Literature approach 40 3.3 Chapter learning objectives 40 3.4 Chapter learning outcomes 41 3.5 Where assumptions about middle managers come from? 42 3.6 Relection and learning 53 Increase your impact with MSM Executive Education For almost 60 years Maastricht School of Management has been enhancing the management capacity of professionals and organizations around the world through state-of-the-art management education Our broad range of Open Enrollment Executive Programs offers you a unique interactive, stimulating and multicultural learning experience Be prepared for tomorrow’s management challenges and apply today For more information, visit www.msm.nl or contact us at +31 43 38 70 808 or via admissions@msm.nl the globally networked management school For more information, visit www.msm.nl or contact us at +31 43 38 70 808 or via admissions@msm.nl Download free eBooks at bookboon.com Click on the ad to read more Voices from the Middle Introduction 12 Developing the middle: best practice 58 4.1 Introduction 58 4.2 Chapter learning objectives 59 4.3 Chapter learning outcomes 59 4.4 From individual to organisational development 61 4.5 Developing the middle: How to get started 71 4.6 Relection and learning 74 ‘Leading from the Middle’: What happened to the Midland 23? 76 5.1 Introduction 76 5.2 Chapter learning objectives 77 5.3 Relection and learning 78 5.4 Background 78 5.5 Programme design 80 5.6 he pilot programme (2007) 83 5.7 Leading from the Middle 84 5.8 Mid point evaluation research (2010) 89 5.9 he vision of middle managers 92 GOT-THE-ENERGY-TO-LEAD.COM We believe that energy suppliers should be renewable, too We are therefore looking for enthusiastic new colleagues with plenty of ideas who want to join RWE in changing the world Visit us online to find out what we are offering and how we are working together to ensure the energy of the future Download free eBooks at bookboon.com Click on the ad to read more Voices from the Middle References 160 ‘Leading the Way’: best practice in housing leadership development 99 6.1 Introduction 99 6.2 Chapter learning objectives 100 6.3 Chapter learning outcomes 100 6.4 Radical shits in Housing Associations 101 6.5 Leading the Way: A case study of mid level inluence 109 6.6 Relection and learning 119 ‘When horses run together’ 123 7.1 Introduction 123 7.2 Chapter learning objectives 124 7.3 Chapter learning outcomes 124 7.4 Radical shits for hospice and end of life care 125 7.5 Future scenarios 127 7.6 Case study: ‘When horses run together’ 132 7.7 Evaluation indings 138 7.8 Relection and learning 146 Voices from the Middle: a new centre of gravity 149 8.1 Introduction 149 8.2 Chapter learning objectives 150 8.3 Chapter learning outcomes 150 8.4 A new landscape for middle managers 151 8.5 Relection and learning 158 References 160 Download free eBooks at bookboon.com Voices from the Middle Dedication Dedication: For Dr Andy Bailey 1965–2015 A gited academic and compassionate colleague Download free eBooks at bookboon.com Voices from the Middle Acknowledgements Acknowledgements: hank you to the following people (permission to publish the case studies) Nigel Hartley Chief Executive Earl Mountbatten Hospice (Chapter Seven) Shaun Tymon Chief Executive Yorkshire Coast Homes (Chapter Six) Matthew Harrison Chief Executive Great Places Housing Group (Chapter Five) Download free eBooks at bookboon.com Voices from the Middle Abstract Abstract A practical book which draws on case study evidence and leadership theory to illustrate a proven approach to developing middle managers ‘Voices from the Middle’ brings a robust challenge to prevailing assumptions about the contribution of middle managers to organisational performance It ofers a model of organisational and people development that starts with middle managers he result is a study guide for leaders and is relevant to practicing managers, consultants, academics and postgraduate students he book contains practical advice for developing mid level leadership capability and a range of tools, which are appropriate for both senior and middle managers Evaluation data collated from an innovative development approach called ‘Leading from the Middle’ provides evidence that mid level managers and professionals are key to developing organisational strategy and managing change Traditional middle manager programmes are frequently directed from the top he case study indings indicate that this is a lawed approach In practice, middle managers have the ability to operate as organisational strategists, change agents and innovators In their unique position, they are closer to the values and culture of their organisations heir collective knowledge translates into social, intellectual and political value and makes their role vital to sustaining services A focus on the development of mid level leaders brings challenges for senior managers and their attitudes towards leadership Clearly, an assumption that leadership is the responsibility of one person is not feasible in a fast paced, operating environment Download free eBooks at bookboon.com 10 ... Click on the ad to read more Voices from the Middle 1.3 The wake up call Relection and learning - To appreciate the purpose of the book, - To understand the history behind Voices from the middle ,... leadership Work with the themes of the timeline rather the detail of the experiences Step 5: Return to your initial statement about leadership Compare the themes you have seen from the timeline with... stage set the tone for how the structural changes would be accepted across the organisation Download free eBooks at bookboon.com 18 Click on the ad to read more Voices from the Middle 1.6 The wake