Tìm hiểu đất nước Canada

HANOI OPEN UNIVERSITY FACULTY OF TOURISM CANAD A Lecturer: Trần Thị Nguyệt Quế Group 9: Canada Student name: Hoàng Thị Yến Kiều – Leader Lê Thị Thảo Lê Minh Giang Nguyễn Lưu Mỹ Hạnh I Introduction I Assignment The country we research in the subject of tourist psychology and effective communication in tourism is the second largest country in the world - Canada This can be seen as the largest study of four members during the past two years At the beginning of our work, we encountered some difficulties in getting ideas, difficulties in finding information, foreign language and division of tasks But above all, we have learned and apprehended many things well, not only the knowledge of the beautiful country and the civilized people here, but also the skills in teamwork, research skills study, survey, communication skills This report is the result of the hard work of the past two months of all members in group We are quite satisfied with it Knowledge is endless, There will be some information that we can not mention and some shortcomings in the presentation of information Therefore, we hope to receive feedback from you so that we can improve and perfect our knowledge and skills in this course as well as the upcoming subjects This final research on Canada is mainly focussed on “culture” as Canadians traditionally define it, which is to say, the collection of things that provides a sense of purpose and patriotism to residents of the country, including both cultural products and social attitudes Besides, we are going to look at national tourism potential of Canada and tips for serving Canadians effectively So “What does it mean to be Canadian?” The answer is all of the below I Group Student’s name Work Mark - Assignment of duties Research about “Nationality Hoàng Thị Yến Kiều - characteristic”, “Culture (costumes, table Leader manners, the maple leaf)”, “Tips for serving market effectively” - Power point and word Lê Thị Thảo - Research about “Overview”, “List of hotel” - Power point and word Lê Minh Giang - Research about “Tourism potential”, “Interview results” - Power point and word Nguyễn Lưu Mỹ Hạnh - Research about “Culture (Cuisines, taboos, festivals, religions, funeral customs, communication principles, traditions and customs)”, design a tour - Power point and word I Country Canada - The globe's second-biggest country has an endless variety of landscapes Sky-high mountains, glinting glaciers, spectral rainforests and remote beaches are all here, spread across six times zones, modern Canada is a spectrum of cultures, and an ethnic mosaic of immigrant groups, as well as the native peoples In a country which means ‘village’, where the population speak many languages and come from many places, where macaroni and cheese are consumed more than anywhere else in the world and where locals can ice skate on the ocean in winter Canada truly is a colourful place II Body II.1 Overview II.1 The basic information  Area: 9.984.670 (sq km)  Population: 35,546,000 (2017 est.)  Mode: Constitutional Monarch  Capital: Ottawa, Ontario Province  Province most: Québec  Primary language: English and French  Currency: Canadian Dollar (CAD) II.1 Location  Located in North America  The second largest country in the world, after Russia  Stretches from the Atlantic Ocean in the East to the Pacific Ocean in the West, and borders the Arctic Ocean in the north  Northwestern borders Alaska with the United States II.1 History  The first inhabitants of Canada believed to have come from Asia thousands of years ago  In the early 1960s, French and British residents began to settle permanently in Canada  Officially became a nation on July 1, 1867  The four provinces are Ontario, Quebec, Nova Scotia and New Brunswick  The first prime minister was John A Macdonald  Today, Canada has 10 provinces and three territories  National Day: 1st July  Memorial Day of the Battle Soldiers: 11th November  Meaning of country name:  Made from "Kanata"  Indian origin, meaning 'village'  Not only refers to a specific village but also to Donnacona, in present-day Quebec  The national meaning of Canada:  Selected in 1965  White color around: Snow white and the harsh climate of winter  Red sides: Representing the Atlantic and Pacific  Maple leaf: Symbol of Canada II.1 Politics  A constitutional monarchy  Queen Elizabeth II is the Queen of Canada and head of state  Authorized representative is the Governor of Canada  The Canadian legislature is in Congress with two houses: the Senate and the House  The Senate includes the appointed Senators  The House of Representatives is composed of Representatives (one for each constituency) who are free to vote  Currently has two legal systems: the British Common Law System and the civil law system which applies the province of Quebec II.2 Tourism potential II.2 Cultural tourism potential  CN Tower: Canada’s most recognizable and celebrated icon  Toronto’s tallest and most defining landmark (553.33m )  Guinness World Records for Highest Wine Cellar ( 351m )  Highest External Walk on a Building (2011)  The world’s highest full-circle, hands-free walk  One of the seven Wonders of the Modern World  Old Québec: The cradle of French civilization in North America  Designated a World Heritage treasure by UNESCO (1985)  Founded in 1608, mix of architecture, heritage, art, and culture  8.2 million inhabitants , 95% of them French-speaking  Uniquely European flavour, winding streets, museums, churches, monasteries, palaces  National Gallery of Canada: One of the greatest art institutions in the world  Created in 1880  Display paintings, sculpture, and decorative arts from the 14th to 20th century  Displays of contemporary art change every three to six months  Its most famous works of art – Maman – a spider carrying a sack of 26 pure white marble eggs under her belly 10  Sunrise Suites Hotel  Address: No.18 Yên Phụ, Truc Bach St., Ba Dinh Dist  Contact: 024 3821 0123 II.6.2 Restaurants  The Gourmet Conrner Restaurant  Address: No.32 Lo Su St., Hoan Kiem Dist  Contact: 024 3935 1632 55  Essence Restaurant  Address: No.22 Ta Hien St., Hoan Kiem Dist  Contact: 024 3935 2485 56  Green Farm Restaurant  Address: No.44B Dao Duy Tu St., Hoan Kiem Dist  Contact: 091 640 08 58 57  Gia Ngu Restaurant  Address: 27-29 Gia Ngu, Old Quarter, Hoan Kiem Dist  Contact: 024 3926 2135 58  Duong’s Restaurant  Address:101 Ma May St., Hoan Kiem Dist  Contact: 024 2210 2299 59 II.6.3 Tourism service  Hòa Bình Tourist  Add: No.29 Doan Thi Diem, Dong Da Dist  Hanoi Tourism  Add: No.39 Hong Phuc, Ba Đinh Dist  Contact: 024 3928 4888 – 024 3928 4884  The Sinh Tourist  Office1: - Add: No.64 Tran Nhat Duat St - Contact: +84.24.39290394  Office 2: - Add: No.52 Luong Ngoc Quyen St.,Hoan Kiem Distr - Contact: +84.24.39261568 60 II.7 Tips for serving the market effectively II.7.1 Evaluation of Vietnam's potential to serve the market strengths of Vietnam toursim making Vietnam a tourist attraction  A variety of beautiful destinations, historical places: - Rich natural resources: Beach: Sam Son, Cat Ba, Bai Chay, Nhat Le, World natutal heritage: Ha Long Bay, Phong Nha Ke Bang National Park Forest: Cuc Phuong, Yok Don, U Minh, Ba Vi, Cat Tien, Landscapes: Phu Quoc, Co To, Con Dao, - Historical Places: Ancient architecture: Hoi An, Hanoi Old Quater, Hue, Historical monument: Cu Chi tunnel, Hue Imperial city, My Son Sanctuary,the Imperial Citadel of Thang Long  A unique culture with a diversity of customs and traditions: - Festivals: Tet Nguyen Dan, Tet Nguyen Tieu, Tet Han Thuc, Tet Doan Ngo, Mid- Autumn Festival, etc - Traditional food: Pho, sticky rice, spring rolls, - Something about religions, clothe, music,  A booming infrastructure: (5.8% GDP for infrastructure spending > almost countries in the area) - Traffic net: From air, and road to water Especially: buses, Rickshaw, and bicycles, taxis, cars or motorbikes - Accommodation: 420.000 rooms (2016) with 107 five-star hotels - Commercial/entertainment center: more modern - Royal, Vinperl 61  Good security: - Vietnamese government is stable - The level of crime is lower than that in other countries  Traveling Vietnam is relatively safe, including women  People: - Friendliness and hospitality of local people - Increasingly improvement in qualification of employees - High-level academic 62 II.7.2 Tips for serving the market BEST B- beauty E - entertainment S - service Needs/Characteristics of Canadian T - transport Tips for serving B – beauty  Travel many places in the world  Like the famous tourist attractions  Explore sea travel, cultural travel  Visit many places during a trip  Design a tour including many types of tourism and many places ( a long day tour and from the north to the south are possible)  Have a Sea travel in itinerary  Promote about the rich and diverse natural of Vietnam by media ( specially travel blog, mainstream travel sites) E – Entertainment  High entertainment needs      Relax, enjoy the arts, explore culture Have a holiday/festival in a tour Promote about cultural heritage Design a tour from city to countryside Promote a big city with varied types of entertainment like Hanoi,Saigon, Danang S – Serve  Have high solvency  Demand luxury service  Attach importance to quality, especially hygiene and food safety  Choose a luxury accomadation with convinience     and full of facilities Assure food hygiene Train the professional skills, good atitude for staffs Serve all meals, focus on desserts and snack Promote about good security in Vietnam T – transport  Transportation: plane, train , car  Focus on time, convinience  Limit travel during peak hours  Avoid moving constantly  Choose a reputable, safe and comfortable transportation  Soft Sleeper class for train, luxury cabins for plane and car beds for coach 63 On travel company side  Tourguides follow itinerary  An itinerary meets price  Focus on quality and safety 64 II.8 Design a tour WOW-MAZING TOUR (Ho Chi Minh city – Dalat – Nha Trang/5 days nights) Inclusions Exclusions English tour guide Personal expenses Entrance fees All other meals not mentioned All transfer as mentioned All other costs not mentioned Accomodation as mentioned Water bottles per day Notes: Breakfast: B, Lunch: L, Dinner: D Total cost: 270$ per person Day 1: Ho Chi Minh city – Departure to Dalat • Transfer at 7:30am from Ho Chi Minh and start the tour by open bus for 308km in hours • Hotel check-in upon arrival Overnight in Dalat • Free to visit and enjoy Day 2: Dalat city day tour (B/L) 8:30am – 8:45am, pick up guests from hotel in the centre Dalat city tour by aircon tour bus to the destinations of the day: • Truc Lam Buddhist Meditation Monastery (For those who love exploring the nature should take boat cruises on Tuyen Lam Lake in order that they can deeper themselves into the valley, or taste the wines of ethnic people and venison characterized Highland mountains, or watch the sunset in a quiet space of the mountains) • Natural Datanla waterfalls (Datanla means the water under the leaves The natural place where the waterfall is located is very beautiful, and full of green- pine woods) 65 • Valley of Love (The most poetic and dreaming paradise with endless blue and spectacular light refraction, creating a wonderful array of magical space) Day 3: Dalat – Nha Trang (B) • Transfer at 1.00pm from Dalat to Nha Trang by open bus for 140km in 4-5 hours • Hotel check-in upon arrival Overnight in Nha Trang • Free to visit and enjoy Day 4: Nha Trang Island – Diving tour (B, L) 8:30am – 8:50am, pick up guests from hotel to Cau Da port by aircon tour bus • Visit Tri Nguyen aquarium on Mieu island • Go diving/snorkling in Mun island • Relax, go swimming, water sports at Mot Island and Tranh Beach Island Day 5: Nha Trang – Ho Chi Minh city (B, L) • Transfer at 7:45am from Nha Trang to Ho Chi Minh city by bus for 450km in 10 hours • Stop at Ca Na beach for sightseeing and Mui Ne for lunch • Finish the tour in Ho Chi Minh city at 6:00pm 66 III Conclusion Canada is a gigantic country, spanning over 3,000 miles from east to west and occupying over nine million square kilometers of land It is one of world's top trading nations - and one of its richest Alongside a dominant service sector, Canada also has vast oil reserves and is a major exporter of energy, food and minerals Together with an enormous culture includes works of art, literature, and music, as well as television shows, movies, and sports To sum up, Canada is a place worth visiting, you should not miss if you have chance to go abroad Now, we have finished our subject “Tourist psychology and effective communication in Tourism” After studying under the whole-hearted instruction of Ms Tran Thi Nguỵet Que, we have earn lots of knowledge not only in tourist psychology but also khow how to understand and behave in right way We sincerely thank you for bringing us such wonderful experience that we would ever had 67 IV Reference http://www.attractionscanada.com/ontario/ottawa/Winterlude.asp http://www.everyculture.com/Bo-Co/Canada.html#ixzz5CoA21ZMD http://www.thecanadaguide.com/culture/ https://www.mintnotion.com/travel/the-best-15-canadian-foods-you-need-to-try/ https://www.thrillist.com/travel/nation/best-places-to-visit-in-canada-bay-of-fundyjasper-national-park-lake-louise http://www.thecanadianencyclopedia.ca/en/article/auyuittuq-national-park/ https://www.tripsavvy.com/how-tall-is-the-cn-tower-3251128 https://www.quebecregion.com/en/quebec-city-and-area/find-out-more-quebec-city/ https://www.ottawatourism.ca/ottawa-insider/national-gallery-of-canada/ https://www.international.gc.ca/cil-cai/country_insights-apercus_pays/ci-ic_ca.aspx? lang=eng https://www.lonelyplanet.com/canada https://www.britannica.com/place/Canada http://www.thecanadaguide.com/culture/manners-and-etiquette/ http://www.ediplomat.com/np/cultural_etiquette/ce_ca.htm 68 Contents 69