With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we continue to look for ways we can better serve the information needs of our readers. One way we do that is by listening. Readers like yourself have been telling us they want an Internet-based service that would extend and enhance the value of our books. Based on reader feedback and our own strategic plan, we have created a Web site that we hope will exceed your expectations. Solutions@syngress.com is an interactive treasure trove of useful information focusing on our book topics and related technologies. The site offers the following features: One-year warranty against content obsolescence due to vendor product upgrades. You can access online updates for any affected chapters. “Ask the Author” customer query forms that enable you to post questions to our authors and editors. Exclusive monthly mailings in which our experts provide answers to reader queries and clear explanations of complex material. Regularly updated links to sites specially selected by our editors for readers desiring additional reliable information on key topics.
1 YEAR UPGRADE BUYER PROTECTION PLAN Everything You Need to Install and Configure Windows XP Professional • Step-by-Step Instructions for Performing a Network Installation of Windows XP Professional • Complete Coverage of Upgrading Legacy Systems to Windows XP • Determine a Complete Security Policy for Windows XP Using Internet Connection Firewall, Encrypting File System, and NTFS Martin Grasdal Technical Editor Brian Barber Chad Todd Norris L. Johnson, Jr. Robert Shimonski WINDOWS XP Configuring and Troubleshooting Professional solutions@syngress.com With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we continue to look for ways we can better serve the information needs of our readers. One way we do that is by listening. Readers like yourself have been telling us they want an Internet-based ser- vice that would extend and enhance the value of our books. Based on reader feedback and our own strategic plan, we have created a Web site that we hope will exceed your expectations. Solutions@syngress.com is an interactive treasure trove of useful infor- mation focusing on our book topics and related technologies. The site offers the following features: ■ One-year warranty against content obsolescence due to vendor product upgrades. You can access online updates for any affected chapters. ■ “Ask the Author” customer query forms that enable you to post questions to our authors and editors. ■ Exclusive monthly mailings in which our experts provide answers to reader queries and clear explanations of complex material. ■ Regularly updated links to sites specially selected by our editors for readers desiring additional reliable information on key topics. Best of all, the book you’re now holding is your key to this amazing site. Just go to www.syngress.com/solutions, and keep this book handy when you register to verify your purchase. Thank you for giving us the opportunity to serve your needs. And be sure to let us know if there’s anything else we can do to help you get the maximum value from your investment. We’re listening. www.syngress.com/solutions 189_XP_FM.qxd 11/13/01 8:29 AM Page i 189_XP_FM.qxd 11/13/01 8:29 AM Page ii 1 YEAR UPGRADE BUYER PROTECTION PLAN Brian Barber Chad Todd Norris L. Johnson, Jr. Robert J. Shimonski Martin Grasdal Technical Editor Windows XP Professional Configuring and Troubleshooting 189_XP_FM.qxd 11/13/01 8:29 AM Page iii Syngress Publishing, Inc., the author(s), and any person or firm involved in the writing, editing, or production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind, expressed or implied, regarding the Work or its contents.The Work is sold AS IS and WITHOUT WARRANTY. You may have other legal rights, which vary from state to state. In no event will Makers be liable to you for damages, including any loss of profits, lost savings, or other incidental or consequential damages arising out from the Work or its contents. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. You should always use reasonable care, including backup and other appropriate precautions, when working with computers, networks, data, and files. Syngress Media®, Syngress®, “Career Advancement Through Skill Enhancement®,” and “Ask the Author UPDATE®,” are registered trademarks of Syngress Publishing, Inc. “Mission Critical™,”“Hack Proofing™,” and “The Only Way to Stop a Hacker is to Think Like One™” are trademarks of Syngress Publishing, Inc. Brands and product names mentioned in this book are trademarks or service marks of their respective companies. KEY SERIAL NUMBER 001 MM99BX6YDF 002 AHDH9W8RAT 003 2BSKFJF4TG 004 DNDU75TA39 005 KQSER5R789 006 7GDATRZ575 007 86NHGHK8Y6 008 7GBFSE45LU 009 SVT5H7KER8 010 LVX23F35HY PUBLISHED BY Syngress Publishing, Inc. 800 Hingham Street Rockland, MA 02370 Configuring and Troubleshooting Windows XP Professional Copyright © 2001 by Syngress Publishing, Inc. All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-80-6 Technical Editors: Martin Grasdal Freelance Editorial Manager: Maribeth Corona-Evans and John M. Gunson II Technical Reviewer:Will Schmied Cover Designer: Michael Kavish Co-Publisher: Richard Kristof Page Layout and Art by: Shannon Tozier Acquisitions Editor: Catherine B. Nolan Copy Editor: Darren Meiss Developmental Editor: Jonathan Babcock Indexer: Jennifer Coker Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada. 189_XP_FM.qxd 11/13/01 8:29 AM Page iv v Acknowledgments v We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof and Duncan Anderson of Global Knowledge, for their generous access to the IT industry’s best courses, instructors, and training facilities. Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks. Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Kevin Votel, Kent Anderson, and Frida Yara of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler,Victoria Fuller, Jonathan Bunkell, and Klaus Beran of Harcourt International for making certain that our vision remains worldwide in scope. Annabel Dent of Harcourt Australia for all her help. David Buckland,Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim, Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with which they receive our books. Kwon Sung June at Acorn Publishing for his support. Ethan Atkin at Cranbury International for his help in expanding the Syngress program. 189_XP_FM.qxd 11/13/01 8:29 AM Page v 189_XP_FM.qxd 11/13/01 8:29 AM Page vi vii Technical Editors and Contributors Martin Grasdal (BA, MCSE+I on Windows NT 4.0, MCSE on Windows 2000, MCT, CNE, CNI, CTT, A+) is Director of Cramsession Content at BrainBuzz.com and is a co-founder of Eutechnia Solutions, a computer consulting and training firm based in Edmonton, Canada. Martin has been an MCT since 1995 and an MCSE since 1996. His training and network experience covers a broad range of products, including NetWare, Lotus Notes,Windows NT and 2000, Exchange Server, IIS, Proxy Server, and ISA Server 2000. Martin was the Technical Editor for the bestselling Syngress Publishing’s Configuring ISA Server 2000: Building Firewalls for Windows 2000 (ISBN: 1-928994-29-6) by Thomas and Deb Shinder. Martin also works actively as a consultant. His recent consulting experience includes contract work for Microsoft as a Technical Contributor to the MCP Program on projects related to server technologies. Martin lives in Edmonton, Alberta, Canada, with his wife Cathy and their two sons. John M. Gunson II (MCSE, MCT, Master CNE, CCNA) is an infra- structure consultant, trainer, author, and speaker. He has worked in the Information Technology field for nearly 13 years, designing and deploying complex solutions utilizing Microsoft, Novell, and Cisco products for cor- porations in the Philadelphia and New York areas. John has written and contributed to several Syngress Publishing titles, including Deploying Windows 2000 with Support Tools, and PC Maintenance & Repair DVD Kit (ISBN: 1-928994-41-5). He has also written several articles on Microsoft and Cisco technologies for Windows 2000 Magazine and Microsoft Certified Professional Magazine. John lives in the Philadelphia suburbs with his family and ever growing collection of computer and network equipment. 189_XP_FM.qxd 11/13/01 8:29 AM Page vii viii Contributors David L. Hopper (MCSE, MCP+I, CCNP, NNCSS) is a Senior Network Support Engineer with SBC Datacomm. David currently pro- vides multivendor network support to internal network engineers and contract clients. His areas of expertise include Microsoft Windows NT/2000/XP, Cisco and Nortel routers, Symantec Enterprise Firewall (formerly Raptor Firewall), and general network design, implementation, and optimization. David’s background includes positions as a Senior Infrastructure Engineer with the Anixter Inc. networking division, an Enterprise LAN Engineer at Anixter Inc., and a Support Engineer with Reeves Data Corporation. David resides in Waukegan, IL with his fiancée Valerie. Mark Horninger (A+, MCSE+I, MCSD, MCDBA) is President and founder of Haverford Consultants Inc. (www.haverford-consultants.com), located in the suburbs of Philadelphia, PA. He develops custom applica- tions and system engineering solutions, specializing primarily in Microsoft operating systems and Microsoft BackOffice products. He has over 10 years of computer consulting experience and has passed 29 Microsoft Certified exams. During his career, Mark has worked on many extensive projects including database development, application development, training, embedded systems development, and Windows NT and 2000 project rollout planning and implementations. Mark lives with his wife Debbie and two children in Havertown, PA. Robert J. Shimonski (Cisco CCDP, CCNP, Nortel NNCSS, MCSE, MCP+I, Master CNE, CIP, CIBS, CWP, CIW, GSEC, GCIH, Server+, Network+, Inet+, A+) is a Lead Network and Security Engineer for Thomson Industries Inc.Thomson Industries is the leading manufacturer and provider of linear motion products and engineering. Robert’s special- ties include network infrastructure design with the Cisco and Nortel product line, network security design and management with CiscoSecure 189_XP_FM.qxd 11/13/01 8:29 AM Page viii ix and PIX Firewalls, network management and troubleshooting with CiscoWorks and Sniffer-based technologies, systems engineering and administration with Microsoft NT/2000/XP, UNIX, Linux, Apple, and Novell Netware technologies, and developing a host of Web-based solu- tions for companies securing their market on the Web. He has also con- tributed to hundreds of articles, study guides, and certification preparation software for Web sites and organizations worldwide, including Brainbuzz.com and SANS.Org. Robert’s background includes positions as a Network Architect at Avis Rent A Car and Cendant Information Technology. Robert holds a bachelor’s degree from SUNY, NY and is a part-time Licensed Technical Instructor for Computer Career Center in Garden City, NY teaching Windows-based and Networking Technologies. Brian Barber (MCSE, MCP+I, MCNE, CNE-5, CNE-4, CNA-3, CNA-GW), co-author of Syngress Publishing’s Configuring Exchange 2000 Server (ISBN: 1-928994-25-3) is a Senior Technology Consultant with Sierra Systems Consultants Inc. in Ottawa, Canada. As such, he provides technical architecture consulting and analysis to public and private sector clients. Brian specializes in technical and network architecture, focusing on Web-enabled service delivery through directory services and mes- saging. His background includes positions as Senior Technical Analyst at MetLife and Senior Technical Coordinator at the LGS Group Inc. (now a part of IBM Global Services). He would like to thank his family for all of their help, love, and support, and Glen Donegan at Microsoft Canada for providing the software he needed to set up a test environment. Chad Todd (MCSE, MCT, CNE, CAN, A+, Network+, I-Net+) is a Systems Trainer for Ikon Education Services, a global provider of tech- nology training. He currently teaches Windows 2000 and Windows XP courses. In addition to training for Ikon, Chad also provides private con- sulting for small- to medium-sized companies. Chad is the author of Syngress Publishing’s Hack Proofing Windows 2000 Server (ISBN: 1-931836-49-3). Chad first earned his MCSE on Windows NT 4.0 and has been working with Windows 2000 and Windows XP since their first beta releases. He was awarded Microsoft Charter Member 2000 for being 189_XP_FM.qxd 11/13/01 8:29 AM Page ix [...]... installation of Windows XP Professional? A: In order to take advantage of all of the features of Windows XP, such as Encrypting File System, you need to choose NTFS Chapter 2 Installing Windows XP Professional 19 Introduction 20 Clean Installation of Windows XP Professional 23 Setup Issues 36 Performing an Upgrade to Windows XP Professional 38 Upgrading from Windows 98/Me 40 Upgrading from Windows NT/2000... 385 392 189 _XP_ TOC.qxd xx 11/13/01 8:31 AM Page xx Contents Configuring Outlook Express 6 Using Outlook Express 6 Corporate Considerations Configuring Instant Messaging Using Windows Messenger Corporate Considerations Summary Solutions Fast Track Frequently Asked Questions Connecting to Other Windows XP Machines You do not have to be running Windows XP to set up a connection to a Windows XP client These... Andrea, and Hannah xii 189 _XP_ TOC.qxd 11/13/01 8:31 AM Page xiii Contents Foreword Exploring Windows XP Professional Windows XP Professional takes the product to the next level: s IntelliMirror Technologies s Group Policy Functionality s Encrypting File System Support s Multiprocessor Support Chapter 1 Next Generation Windows Introduction Introducing the Windows XP Family Windows XP Home Edition Multimedia... Play capability of Windows XP, that first attempt at Plug and Play in Windows 95 seems crude .Windows XP will put to rest the tired and clichéd joke of “Plug and Pray.” Plug and Play in Windows XP is much more reliable than in previous operating systems.That said, you will still have to know how Plug and Play works and how to add and remove hardware devices to the computer running Windows XP Chapter 8 covers... 637 637 638 645 645 189 _XP_ TOC.qxd xxiv 11/13/01 8:31 AM Page xxiv Contents Troubleshooting Hardware Troubleshooting hardware issues generally requires good, basic troubleshooting methodology Before you begin, remember the following caveats: s Troubleshooting requires reproducible events; it is rarely effective in cases of intermittent failure s Troubleshooting tools in Windows XP are designed to operate... 681 685 686 696 189 _XP_ TOC.qxd 11/13/01 8:31 AM Page xxv Contents Using the Recovery Console Windows XP includes the Recovery Console, which was introduced in Windows 2000 The Recovery Console is a textbased command interpreter, which is different from the normal Windows XP cmd.exe command interpreter in that it has a different set of commands and it allows you to access a Windows XP system that is not... 748 750 753 189 _XP_ TOC.qxd 11/13/01 8:31 AM Page xxvi 189 _XP_ fore.qxd 11/12/01 5:38 PM Page xxvii Foreword As I write this foreword, the official release of Windows XP is only weeks away Already ,Windows XP is proving to be an extremely popular operating system among those fortunate enough to have access to prior beta releases or the Release to Manufacture (RTM) version Most of the Windows XP users I have... Communication Tools Introduction Using Remote Desktop Sharing Connecting to Other Windows XP Machines Connecting to Windows 2000 Terminal Servers Configuring Windows XP for Faxing Sending Faxes Using XP Connecting to the Internet Collaborating with NetMeeting Working with HyperTerminal Summary 443 444 445 446 453 454 457 459 462 473 479 189 _XP_ TOC.qxd 11/13/01 8:31 AM Page xxi Contents Solutions Fast Track Frequently... mechanisms that enable Windows XP to repair itself to some degree and to eliminate much of the frustration associated with troubleshooting and correcting failed software or hardware components Windows XP provides a wide range of tools to enable communication with other people and computers Included among these tools is the new Remote Desktop tool, which enables you to view the desktop on your Windows XP. .. auditing for it In spite of the improvements in Windows XP over other operating systems and advances in computer hardware and computer hardware standards, users and administrator will still need to troubleshoot problems that may arise from any number of causes .Windows XP includes a large number of useful tools to help you troubleshoot problems that you may experience One such tool is the new Network Diagnostics . Compatibility 7 Windows XP Professional 8 The Future of Windows 2000 Server: Windows .NET Servers 8 Introducing the Major Features of Windows XP Professional. to Windows XP Professional 38 Upgrading from Windows 98/Me 40 Upgrading from Windows NT/2000 41 Starting the Upgrade 41 Network Installation of Windows XP